Premier Inn Llantrisant

The dirtiest Premier Inn I’ve ever stayed in!!! On arrival at 11pm after 5 hrs driving we just settled straight into bed. I’m not the type to inspect hotel rooms on arrival. Next morning whilst getting ready we realised how filthy the room was. The settled dust must have been 3-6 months old at least. Dirty cups and dirty bathroom floor. At one point I sneezed (probably from the dust) and you could see dust fly up everywhere! My stepson suffers with allergies and ended up having a nosebleed it was so bad. The shower leaked which meant we had to use our towels to mop up the soaking wet and very dangerous floor. Not one to complain we left for the day at 11am and I asked at reception kindly if we could have our room cleaned and some replacement towels. Receptionist agreed and wrote the request down. When we got back around 9pm the room hadn’t been cleaned and the towels hadn’t been changed. I reported the whole situation to reception who gave me clean towels and explained they would report to the hotel manager the following morning. When I spoke to the hotel manager the following morning she said the only complaint reported back was that I had requested a room clean which hadn’t taken place - no communication regarding the reason for requesting a room clean and how bad it was. Staff communication at this hotel is very poor, they show little sympathy and this is by far THE DIRTIEST PREMIER INN I HAVE EVER STAYED IN!! I stay in various Premier Inn hotels around 6 times a year. Not worth £190 for 2 nights Not even worth £40 a night! We get married next year at a nearby wedding venue and have listed this hotel to over 90 guests on our invitations. Following our visit last weekend we will be contacting all our invited guests and suggesting they AVOID this hotel and stay somewhere clean!

Fantastic meal at the onsite Beefeater Restaurant, food, service, atmosphere all outstanding. Tried this year's festive feast and it didn't disappoint. Hotel is excellent too.

Clean, well furnished and functional room. Staff very friendly and helpful. Great location especially if visiting the very nearby Royal Mint Experience as we did before onwards travel to Pembrokeshire.

What a great little hotel, staff were very friendly and helpful, bed was really comfortable, room and bathroom was clean and fresh, ideal location just outside of Cardiff, lovely couple of villages (Talbot Green and Pontyclun) with some really good coffee shops and eateries, breakfast was good too plenty of selection, some great walks in the area including old llantrisant

Room is tidy and neat. It is great having free parking. Nice and smooth check in process.

We booked and paid for a Premier Plus Double room, two months prior to the trip, but on arrival we were put into a 'Standard Double' room after being told that there were no Premier Plus Double rooms available! Their 'guest relations' department offered no real apology saying that it was a 'mix-up' and offered us just £20 to 'keep quiet'. We stay in a lot of Premier Inns around the country, so Come on Premier Inn, your better than that?

We booked a room at 11pm (after we abandoned a cottage we had booked but were not impressed with), arrived 20 mins later, family room was ready and staff offered to store our bottle of milk in their staff fridge for us! Room was spotless. It was a welcome retreat after a stressful evening. Breakfast at the Beefeater was lovely too! Thanks Premier Inn!

Everything was perfect for my stay and couldn't of gone any better at premier inn is wonderful including the price and the bed is amazing staff are welcoming and friendly and helpful rooms are immaculately clean h

Very nice hotel staff are great especially mando @ the bar took time to be friendly and pleasant to be fair this experience of premier was a game changer

Bed was dirty, the shower was covered in other people's hairs. Just not been properly cleaned very poor condition shower head was leaking so the shower wasn't powerful. Needs some attention

A really good premier inn, lovely staff, easy to get to from Cardiff, this is our go to Premier Inn when we go to Cardiff, no charge for parking, very helpful with accessible needs, breakfast at the beefeater is really good

It is a great place to visit if you are going to the royal mint but other than that there is not much to do. You can take walks on the mountains but it is a bit boring. However the staff are lovely

Helpful reception staff, comfy bed, a hot shower and a substantial breakfast. Plenty of car parking is available and access to the hotel is just off the main road

Great comfortable stay, nice clean rooms, lovely food, friendly staff and best of all air con in the rooms. Would highly recommend.

Everything good except no towels nor toilet paper. Once notified staff provided the items. Restaurant staff were friendly and provided good service

Thoroughly enjoyable x2 day stay at Llantrisant, room was as always, very clean, reception staff were very friendly (and smiley) along with great staff at the adjoining Beefeater Restaurant where the food was also very good. Well done to all concerned. Would recommend anyone to stay and eat here.

Friendly, courteous, helpful staff. Room good size and well appointed. Lots of electric points in good places. Air con. Immaculate. Bed comfortable with nice bedding. White good sized fluffy towels. Top up teabags/coffee etc available in reception. Early check in well worth it and a pleasure not to check out until 12 md. Excellent value for money.

Arrived late, extremely tired. Issues with a room the man on reception moved us to a more suited room, he was very helpful. Then the room we moved to the second bed wasn't made so needed making. Gemma went above and beyond for us she's a lovely lady and a credit to the premier inn. Thank you Gemma.

Family room for one adult and two teens. Comfortable beds, pillows let it down slightly. Good WiFi connection. Air con good once got the hang of it. Ate at the onsite Beefeater and very surprised by quality of food for dinner and breakfast. Good value for money. Would stay again.

The hotel is spotless, in a gorgeous location and the staff are incredibly friendly and helpful. I was incredibly tired and stressed after a long journey but the staff made it very easy for me to check in and get to my room. The whole experience was brilliant and I couldnt recommend the staff and hotel as a whole enough.

The hotel is clean and the staff are friendly, but Premier Inn is no longer the cheap option it once was. Having built the brand on being competitively priced, it's frustrating to watch their prices catching up with some of the higher end brands.