Premier Inn Durham - Newton Aycliffe

Amazing refurbished rooms, clean and helpful friendly staff, we had a lovely stay. We stay almost every year and always return. Staff always friendly! Water pressure in bathrooms needs looking at though.

Loved the newly refurbished rooms, and the Prem Plus is (in my opinion) well worth the modest uplift in cost. The only problem is that since the renovations the water pressure has really dropped off, and taking a shower is a miserable experience. Hopefully this will improve soon!

We stopped here for a stay over on the way up to Scotland. The hotel is easy to find. Plenty of parking. There’s a pub next door which we didn’t try, serves food including breakfast. Staff were friendly. I’m not sure if this branch has been refurbished or if it’s new, it comes across very fresh for a premier inn. Comfy bed as always, very quiet environment. Met our basic needs perfectly.

Friendly and helpful staff. Especially Sue. Clean and up to date rooms make you feel treated well whilst away from home. Thank you

Found a room on the Hotels.com app but stopped by the hotel to check it out before booking. The front desk initially said no rooms were available, despite the app showing otherwise. After some persistence and a 10–15 minute discussion involving another staff member, I was shown a room I liked. Due to system issues, I was told to book through the app. I did so, paid, and received confirmation, which the clerk also saw—but they still couldn’t assign the room due to aforementioned system issue. I agreed to return later while they sorted it out. When my husband and I came back, they claimed we hadn’t paid, despite us showing proof of payment (both on hotels app and our credit card transactions). We left again to give them more time. After four hours, we returned and were told there had been a Hotels.com payment issue that took 3.5 hours and a manager’s help to resolve. Informed daily room cleaning stopped during covid. We booked a week, so asked how towels were replaced & advised I'd have to ask at desk. As it turned out, they had an 'on demand' room service option which I later used to empty baskets and replace towels. No air conditioning in this hotel that is operable from the room itself. The TV's have volume controls (25 specifically). We couldn't hear some channels from the bed & requested our controls be moved to 27. Informed that there were no TV controls. Next day asked another clerk who shared that there were controls that couldn't be changed.

Great location for a quiet stop over, which we do quite regularly visiting family. Very recently refurbished. Reasonably priced and a fantastic reception staff. Particular call out to Sue who offers fantastic service time after time, with a smile and courtesy. Staff at the Gretna Green restaurant on site are very friendly and helpful too.

A special thankyou to Sue for such a warm welcome. Lovely refurbished room which was clean and cosy. We will be back again soon.

I stay here often and I get the same amazing service every time. This time Angela went above and beyond, and the rest of the team for having my room ready so beautiful and clean when I checked in early. They were also short staffed on this day and Angela did her best to make my stay perfect. Thank you so much.

The hotel was newly refurbished and we could smell the new carpets as we entered . Sue the receptionist was warm , and welcoming but surprised when my American friend asked for an ice bucket and escalator which they did not have . The room was newly decorated to a high standard and the new bathroom had all mod cons . The shower was a little slow but hot . The sheets and towels were spotless and clean . We had all we needed and an extra biscuits from lovely Sue . The beds and pillows were very comfortable. Excellent value for money . We shall return Thank you Lesley and Julie

Exactly what you’d hope to find at a Premier Inn… clean rooms, plenty of parking and a nice welcome. This Premier Inn went above and beyond this! A newly refurbished building with a great welcome and a small treat in our room upon arrival. Staff were always keen to help and remembered small details that made our one night stay super relaxed. Sam, Angela and the team run this place brilliantly. We will be frequent visitors to the north and will be back! Thanks

Lovely hotel, the rooms were comfortable, modern and clean and provided the perfect stopover. Breakfast was good value for money. Sue at check in was absolutely brilliant, friendly, kind and efficient which we were so grateful for, particularly arriving in the pouring rain after a long journey with a 2 year old! Thanks so much.

The room was spacious and very clean. Sue was incredibly friendly and helpful, which made the stay even better. The only area for improvement would be the water pressure, but overall it was a great experience.

First time at this Premier inn and it was a pretty good stay. The room looked refurbished, was spacious, clean and the bed comfortable. I'm not sure who is redesigning these rooms but they are poor compared to the old Premier inn rooms. There is zero storage, no wardrobe no drawers just a unit that serves no real purpose. The bed side tables are so narrow they are totally pointless. There is also so much wasted space it's rediculous. The bathroom is nice and refurbed but why keep a bath with the shower over it. No safe, fridge or water in a premier plus room at almost £100 a night is not value for money. We also had a meal in the pub and it was poor. If you're staying a night or two it's fine but you couldn't stay longer unless you want to live out of a suitcase.

By far best premier inn i have stayed in over last 8 years for work, newly refurbished, very fresh new look, comfy bed and super soft towels, room its self is the cleanest i have come across im not one to moan about a bit of dust here and there but can say happily they is none in this room. All chrome parts in bathroom are shiney and clean no rust or leaks mirros all clean cant complain( these are common things i have come across in other premier inns) Receptionist sue thank you for your time today very polite and professional goes out of her way to help others was noticed not just with myself but others too, i dont normally talk to people during my stays but found myself having a wonderful conversation with sue, receptionist i have come across in past havent been so polite so i do thank you for making my work stay pleasant, relaxing and taking time to talk with me

We are family of 5 stayed last weekend for 3 nights for Great North Run 2025, hotel very clean and staff were very friendly. Nothing too much trouble, Dave helped us to fix my son’s toy making him a very happy boy. He was very friendly and I greatly appreciated his help. Excellent customer service by all staff would definitely recommend!

Ideal stopover for one night to break the journey. Lovely clean hotel Pub on same site. Premier plus room fabulous and comfy bed as always and come chairs.

Arrived at 1am, night staff friendly and efficient. Free parking was plentiful. I stayed on the first floor and the room was in very good condition and clean. Overlooking fields so reasonably quiet away from the road. The only disappointment was the low water pressure in the shower, which was just about adequate to wash off the soap. I left early so didn’t try breakfast. I would stay here again.

A lovely welcome from Angela and her friendly team, clean, spacious and well equipped room. Appreciated the 12 noon checkout. Would definitely recommend this hotel when visiting the area.

Lovely clean and recently renovated rooms. Staff were welcoming and had fruit shoots on arrival and chocolate biscuits for the kids. Breakfast was nice the next morning. Great value for money. We’ll be staying there again when visiting family.

Great place to stay very clean and good friendly staff, breakfast at the pub was very good lots to choose from would recommend and would stay there again.

Terrible. Receptionist off hand. Pillow hard. Shower looked great but poor pressure so drippy. Bin hadn't been emptied from last occupant. Nothing to drink from. The only upside was the lovely overnight person. He was friendly and VERY helpful. Breakfast was appalling. Price was high, should have stayed in a decent hotel. Stayed a lot in Premier Inns over the years particularly Scarboro every month for a couple of yeard but may never stay in one again.