Premier Inn Colchester - A12

Very quiet, comfortable and affordable

We have stayed at this hotel on numerous occasions but sadly it has declined and needs a thorough update. We will not be staying here until improvements are made.

Comfortable bed and clean room, good wi-fi and quick check in. Used the pub next door in the evenings and food was good. Staying for work event in the nearby industrial estate.

I had a wonderful stay, the staff were friendly and the room was nice and clean. I couldn't find a fault with anything at all.

Great location near the A12, staff were very friendoy and helpful. Room was big enough and clean. Would definitely reccomend.

As we’ve done for years we all get together to catch up yearly and can’t recommend highly enough the hospitality and friendliness all the staff of the Hotel and adjoining pub and restaurant showed during our stay we will definitely be coming back again

Grate location to get onto the a12 and the rooms are extremely good and enough space you don’t feel crammed in, the parking is good and out of sight from the public with cctv and to top it off the staff where grate.

Lovely clean hotel, the staff were great, friendly and couldn’t have been more helpful. No trouble at all to move us to a disabled room when we realised my husband wouldn’t be able to get into the bath.

un poco descuidado el restaurante y limitado en enl menu

Great hotel, Perfect location, room was quiet, so clean, bed was comfortable. Also had a lovely meal in the restaurant, staff were great and very helpful, when I’m back in this area I would not hesitate to stay again.

Nettes Personal

They now charge £15 for a check in before 3...yet the confirmation email makes no mention of this and with 800 or so premier inn in the UK they must be naking a mint fir providing NOTHING!

Disappointed hotel wifi is down for the 3 nights we been here. Otherwise reasonable size spacious room, the shower tub could be better not the best and shower gel dispenser wasn't working. You get what you paid for.

Went as a family, and upon arrival was told we hadn’t booked properly as hadn’t added our 18month old on the booking - online doesn’t have an option for a child of this age unless they require a cot which was not the case. The floorboards squeaked everywhere you travelled so you could constantly hear the other guests despite signs everywhere to “tiptoe” around. The room wasn’t cleaned very well - leftover false eyelashes from a previous guest, disgustingly stained chair in the room, bath needed showering down before you could use it. There was one tabletop fan to cool the entire room, which wasn’t very effective either. However, the bed was comfy, there was plenty of plug sockets, and you could see the car park from the room so you’re able to keep an eye on your car (also free parking which is always a bonus!). Of course it’s a budget hotel so you don’t expect much overall, but for what we received you’d expect to only pay £30 or so for the state of things.

The hotel itself was fine. We were lucky to have an air conditioned room which was very welcomed. There are no lifts which is a bit of a pain when carrying luggage. The service and cleanliness in the hotel itself was fine but the food, especially breakfast was a real problem. The restaurant is woefully understaffed and although the staff that were there worked hard, there just weren’t enough of them and evening wait times were huge. Even just to get a drink! We paid for breakfast for both mornings of our stay but then didn’t actually get to have it on the first morning as there was no chef! We did manage to get a breakfast on the second morning but they were understaffed yet again and we got it late, having to throw it down and leave rather than enjoy it. The staff that they had were lovely, there just weren’t enough of them to provide a service.

We have stayed in lots of Premier Inns over time. This one at Colchester had really personable and knowledgeable reception staff who answered all our questions comprehensively. Yes it was a VERY long walk to our room but it was fully air conditioned - very welcome on one of the hottest days of the year so far! Great room and we slept well.

As your feedback does not seem to be working I will try here. This was for my wife's birthday booked by our children. We cannot fault the Hotel they were excellent but the restaurant was the complete opposite you walked through the entrance which was filthy and because of my disability were allowed to sit at large oval table it was excellent so we booked the same table again for our family gathering for the follow evening which booked there and then. On the following evening we arrived and found the table was given to a party of 3, we given a smaller table at the far end of the restaurant with a small table on the end which made it very tight and uncomfortable and awkward as I have to use crutches most of the meals were ok but one was the Steak salad when it arrived the steak was cremated on top & underdone underneath the salad contained chips, peas, onion rings and half a tomato when asked for the salad it arrived with a very small bowl containing lettuce, half a tomato and sweetcorn and at no time was offered a replacement meal and as the rump steak was not edible we returned the meal. an excellent birthday surprise, Thank you Alan Harkett also Kathryn Root

Amazing staff, well kept hotel , very clean and very high standards here, staff are well trained and courteous as well as polite and friendly.

Again Lee and his excellent team warm welcome and professional attitude makes the many stays in Colchester here bearable brilliant team

The room was very dusty, the room was for 2 people, only one towel and had to ask for toilet paper, the dispenser was practically empty

Decent room, friendly. helpful staff, a good place to stop overnight on both our outward and homeward bound journeys. The staff at the restaurant next door were also friendly and helpful, but we didn't enjoy breakfast on our outward stop, so shan't bother eating it this time. I do have a gripe about the rather foolhardy decision to remove the vending machine that sold water, and, I think fruit juice, if I remember correctly. The only option now just sells Fanta, Cola or Lucozade, and poor quality snacks. Not everyone wants the sweet, sticky, unhealthy choices, and my opinion of overall management (because I doubt it was local staff) has now plummeted. To remove completely the healthier options turns a 'premier' Inn into something slightly below average, and I hope people will object loudly until the better option is replaced.

I’d like to give a big shout out to Denise, one of the kindest, most helpful people I have ever met. My wife and I were actually booked into the town Premier Inn by the castle and were walking from the station to the hotel when my wife had a terrible back pain and could hardly walk. We saw another Premier Inn just down the road and thought if we could reach it they may let ring a taxi to their sister hotel. Denise saw the trouble my wife was in and insisted that she would take us in her own car. When we arrived she helped my wife out of the car but would not take a penny for her. Thank you Denise

Very standard Premier Inn. We didn’t opt to have our room cleaned but collected fresh towels each day. Only two story so no lift and we were a long walk from reception beyond 7 fire doors! Our room looked out at the back of the hotel. Not much of a view but nice and quiet. We had air conditioning which was a bonus but only half the rooms do at present so worth asking when you book. Hotel was very clean. Premier Inns usually are. Reception only staffed some of the time but always helpful. There is a separate restaurant next door. We had a nice meal each night and breakfast each morning(no cooked buffet) but we always got we ordered. The restaurant / bar was short staffed throughout our stay but the staff on duty worked jolly hard and kept cheerful. Not a place to dine if you are in a hurry..And parts of the restaurant could do with a general clean and some TLC. The menus is a bit limited and you would soon get fed up if you were staying for a long time. Another time we would probably not opt for the meal package. It is good value but there are plenty of places to eat out. The hotel access brings you into an industrial estate which might be a bit off putting but plenty of parking. Just make sure you register at reception. This hotel is close to the park and ride which gives you easy access to the city centre and near the A12. Would be happy to stay here again