Mandai Rainforest Resort By Banyan Tree

It's a nice property in general but have a few issues. Food is below average. Room view may not be what they marketed. Glass window is dirty. No taxi and you have to pay a surcharge. The kids club and service are the bright spots. Might skip this if the price is the same as those 5 stars hotels in the city area.

Wonderful, new hotel located in a beautiful area, we enjoyed their buffet food, and incredible grounds and room. Highly recommend!!!

Good

Beautiful property - room smelt a little smokey when first entering, but the staff were fantastic in addressing this as it is a non smoking property

Staff are helpful and polite. Rooms are clean and nice.

ホテルは大変清潔でした。 自然に囲まれたシンガポールの都会とは別世界のリゾート地にいる雰囲気に浸ることができました。

Brand new hotel with Eco concept but the indications within hotel are not clear. Room is cozy but the sound proof was poor, can hear someone walk by your door . Breakfast not as expected , not many variety even the sausage tastes starchy. (Banyan Tree should be able to provide better sausage), free flow wine is a plus in breakfast time . Staffs are all friendly but need to improve the knowledge of hotel environment , they gave me wrong directions 3 times from different people during my stay. Overall experience was ok, not met the standard of Banyan Tree.

バニヤンツリーと名乗っているが、王道のバニヤンツリーではない。セカンドラインなイメージです。それならそうと、はっきりと表示してほしい。 バニヤンツリーのクオリティを期待していたが、そうではないのでガッカリでしたが、スタッフによっては良い人もいるので、それも切なかったです。

Amazing Stay. We loved the fact it was a brand new hotel and so clean and eco friendly and easy walking distance to the activities. We will definitely be coming again and extending our stay.

Wonderful location, helpful staff - Sofia was wonderful in booking the Animal show for us. We felt valued and trusted staying at your hotel

Hotel facilities were good. Service was great. No clothes hook in the bathroom

The services of the staff are exceptional, however, there are areas of disappointments such as the poor sound proofing doors (we could hear the hitting of far construction, people talking along corridor and dragging of luggages...) The so-tech appeared touch screen in room control panel hangs easily (seems like a design issue or lack of rams?) The night light (blue) of the switch is very bright and maybe there us option to off that too but i m not aware. Given this resort is rather new, it just feel insufficient thoughts were put in to create customer experience particularly this carries a banyan tree brand.

For a 1st time visit to Singapore, this was THE resort to stay in. It is away from the downtown area, which is a little of a pain if you want walkable to the main attractions, but the serene landscape and the frogs at night make for a relaxing stay. Waking up to the birds chirping was amazing. Our stay included breakfast which was amazing. Not only a wide variety of foods, but a fresh juice bar, juicer to make your own juice and a champagne bar for you to make your own mimosas. Rooms were spacious amd cleaning people were very good at turn down service and replenising/cleaning each day. There were a few issues during our stay but everything was handled in a professional manner. We had to wait to check in to our room, they brought us to the dining area to have tea while we waited. Window shade was stuck so was unable to close during our 1st night, they fixed the following day while we were at breakfast. Another thing to note is that the resort had reusable water bottles in the room to use, along with a water filling station in the room, as well as every floor. Only negative is that because the resort is so new, taxi have no idea where to go or how to get here. Overall will definitely recommend to everyone and stay again.

Breakfast normal, some dishes such as Porridge is not Hot at all, bacon, ham and sunshine egg is Cold. Quite disappointed. Overall present stay. Staffs are friendly and helpful. We are very enjoy the freshest and peaceful environment.

Amazing resort to relax and be with Nature

Hotel is nice but definitely not worth $500+ per night. Feels more like a $300+ hotel.

如果可以希望喺酒店附近可以加入便利店

Amazing lake view!

Good service and great food

Had a good stay. Clean rooms and beautiful view.

Enjoy my stay here in the nature, and it is easy access to the attractions like zoo, bird park, etc. But the negative part of it: heard from the staff that this hotel was officially launched in April 2925, but I already started to see wear and tear everywhere. Light bulb on top of the basin in my room was out and was not replaced which I consider this as a neglect that should be noticed before the guest pointed it out.

Environmental friendly.

Perfect stay for a birthday. They went above and beyond throughout.

A really wonderful 3 days, the place is absolutely beautiful.

Not worthy of the price

Lots of eco-friendly facilities

綺麗で清潔でした。プールはろけ

Hotellet er OK, men fortjener ikke 5 stjerner! Ser

너무 좋았어요 시설도 서비스도 또 가고 싶어요 조식도 너무 좋았고 수영장도 만족합니다

Everything good

nice ambiance

Great

I will definitely recommend friends and family to stay here when they come.

We arrived at 1130 pm and our room was not ready also. Or rather we were given an "upgrade" which had only one bed for our whole family of four and it took 20 minutes wait to get our original double bed room

Really fantastic, loved our stay here and wished we could have stayed longer. Our young daughter fell into the rooftoop pool (our fault for not paying attention) and the heroic staff member jumped in without a seconds thought. But even more the hotel was faultless, the rangers club (kids club) was great for the kids, the breakfast buffet was delicious and had complimentary champagne and bloody Mary’s, and the general vibe was luxury and relaxation. So glad we stayed here and will stay again I hope.

Excellent overall. Probably because it’s still relatively new. Room is quiet and feels like nature.

Great place for family with children. Easy access to zoo, night safari etc Plenty of food options

Great service and well staffed hotel, rooms were well designed and clean. Pool area could have had more seating.

The riom and venue was excellent

service is excellent and room is fantastic for a family. However, there are some issues which irked us. The shower area uses a blind which made the toilet smells mushy/ sewer like.

Everything is excellent

I don't like the check in

Excellent

Was a little disappointed with the service, we informed the staff that we were there for our 36th anniversary but no special treatment was given and we had in room dining, we expected them to set up the table but it was done either.

Absolutely beautiful property, one of a kind in the middle of the rain forest Service was a bit slow at time i.e. house keeping at the odd hours (late at night) maybe due to staffing issues? There was a lot of construction going on which did disturb us in the morning

1. No specialty for higher range room category 2. Late check-in 3. U’ll have nice view room if u’re lucky 4. The air-con temperature just don’t suit Singapore Weather. Having it at min 22 degree is a terrible idea coz the fan is just not strong enough to cool the room down during super hot weather. 5. Shoutout to staff name Riyan for making my stay there better as he uphold 5 star customer service standards and trying his level best to turn an angry customer to one that might return there again 6. Love that the hotel is surrounded by nature with lovely view of the river 7. Complimentary birthday cake not delivered… well it’s called complimentary by the hotel so u can’t really expect it somehow. U can expect not to receive it tho so not to feel disappointed… I must say overall their view is love just don’t expect service so much (except from a certain no. Of stafd like Riyan), and for those who perspires alot this hotel will not gonna make u any ‘cooler’ when u need one

Choose this property if you do not require any services especially in terms of house keeping or in-room dining services. There is a lack of processes and communication between the front desk, telephone operator, house-keeping and in-room dining. What is worse is that the manager on duty offered to make up for our unpleasant experiences, which isn’t conveyed appropriately to the staff which ultimately resulted in house keeping barging into our room after knocking for 4-5 times, demanding that we check out since it is past check out timing. The level of service we got is not even comparable to 3-star developments. Please do better, Bayan Tree, be it resort or not.

Stayed two nights with my wife and toddler but had an average stay. Woudn’t

Confusing pre arrival check in and check in process, room delay during check in despite doing pre arrival check in.

Absolutely amazing. We stayed here for 5 days and the service was just phenomenal. We had fresh towels every day with the complimentary kits (dental kit, sewing kit, vanity kit which had hair tie amongst other things). The staff always greeted us with a good morning, afternoon or evening, depending on time of the day. The rainforest vibe it had definitely gave us a very nice, relaxing and peaceful getaway. I would stay here again if i can continue to afford it 😁

Amazing place to stay with a fantastic staff. Highlight of the trip was the attentiveness of the staff both at the call centre and at the front desk. Made a call to the call centre to ask for a bucket of ice as the phone in the room wasn't working. Small issue to us, and the team quickly followed up with an email. Besides this and the lack of water station on level 3, the resort is definitely worth the trip. Will be back.

Staff were extremely friendly and helpful. Walking distance to attractions were slightly longer than expected. Food prices are also high due to being around attractions. Can consider driving out for cheaper food options.

Like the toiletries provided. But there is no cafe in the resort

I enjoyed my 2 Nights Staycation at Rainforest Resort. An Awesome Short Break from work in SG. Resort Staff was very friendly, helpful & approachable. Service was Great. Room was new & very clean. Sanctuary View from my room was serene. Rooftop View of Tree Houses & River was Breathtaking! Enjoyed the buffet at Planter Shed during breakfast & dinner. Good restaurant for birthday celebration. Visited Zoo, River Wonders & Bird Paradise. All 5 Attractions very nearby. Thank You Banyan Tree. Very Proud of this unique resort in SG. I shall be back :)

Nice ambience and it was truly an experience close to nature. Room was big with 36sqm. We enjoyed the reservoir view very much. Besides shampoo, shower gels and hand liquid soup. Resort also provides full set of toiletries, eg brush, comb, sewing kit, nail file, bath glove, vanity set, dental kit, shaving kit, sanitary bag, tooth paste/brush,sewing cap, mouth wash etc. Coffee and Tea Making Facilities is available in the room as well. Buffet breakfast is good and has wide varieties including western and eastern food. In room dining was slow and it took more than half hour to arrive. Nearby dining outlets were not available yet. Hopefully we will have more food options when food outlets open later in the year. Looking for medication but found it was only available in Cheers store at Mandai Wildlife West which is quite a distance away.

Had a wonderful stay. Room is huge and well laid out. Pristine and comfortable.

非常好的体验，在入住时给了欢迎饮料和冰毛巾，很贴心。我小孩生日提前告诉了酒店，他们赠送了蛋糕。很好的入住体验，环境也好！

조용해서 가족여행하기 좋은호텔입니다

love the peaceful and green vibes.

Unique setting among the wildlife parks (nearer to the Zoo and Night Safari), still very new and can feel the team is still getting into the groove of things, minor hiccups here and there but no major issues. Overall an enjoyable experience.

Came to have an opportunity to observe the lyrid meteor shower in comfort. Really lovely resort, still in the process of fine tuning as this is during the soft launch period. Room comfortable with decent amenities. Breakfast is sumptuous and the staff try hard to accommodate all ( it was quite full when I stayed. Pool was lovely but quite small for the size of the hotel.

A great stay and as rated. The only hiccups were the auto water dispenser in the room which was difficult to use in one of the rooms that we booked and the delayed check in. We booked three rooms, and only one was ready when we checked in. The wait wasn’t long for the other two but it was inconvenient to collect keys again as we had parents whose were on wheelchairs.

amazing place, great staff and made to feel very welcome

new hotel, love the pool and the room. staff are very friendly

酒店根本未準備好營業， 原定3pm check in, 到5pm才有房。 lobby大批未能check in的客人。進房後上一個客人的濕毛巾同垃圾仍然於房中，床沒有收拾好。打電話到front desk永遠沒有人前來幫助。最後我8:30pm才入住正常房間。 酒店餐廳亦未完全準備好， 晚餐食物很一般。 We had a terrible experience at this place. Check-in time was supposed to be 3 PM, but when we arrived at 4 PM, we saw a large group of guests waiting around, many of them complaining about the delay. We didn’t get our room keys until 5 PM. When we finally entered our room, we were shocked. The bedsheets were messy and crumpled, slippers from previous guests were randomly placed on towels by the bed, and the touchscreen air-conditioning control panel didn’t work. Then I checked the fridge—there were already opened drinks inside! I called housekeeping twice, but no one showed up. At 6:30 PM, things got even worse. I went to the bathroom and found used toilet paper still in the toilet bowl, a dirty towel with horrible stains, and another wet towel hanging there. Even the trash bin was full of waste from previous guests! At this point, it was clear that the room hadn’t even been cleaned before we checked in. Frustrated, we went to the reception to speak with the Duty Manager, Shamina. While we were complaining, another couple came up to her, questioning if this was really a Banyan Tree resort. Everywhere we looked, guests were angry and complaining, but I honestly think our case was one of the worst.