Al Alya Hotel Rooms and Suites

Very bad

Terrible hotel

This hotel is not a 3 star hotel by any means. Avoid them at all cost.

The staff were ok. Except for one gentleman name. MASOM was very nice and polite. Shower system is forget it. Restaurants nearby. 20 minutes walk to Haram. Masjid ul Nabwi. No one answers the pho e there. So goodluck. And oh yes its priced very highly and unreasonable 👎

This was more of a hostel experience than a hotel one. This place is very popular with large travel groups from across the world. It gets pretty noisy and loud. The soace provides all the amenities a traveler needs; did not check for an iron, but tbey had tea kettle and mini fridge in tbe room. It is less than 20 minutes walk from Haram Nabawi and there is a huge selection for food and other shopping needs.

Good

Good

GOOD PLACE TO STAY

Good customer service

It was nice quiet hotel, price was high compared to distance to Haram. There were lot cheaper options nearer to Haram

The hotel ran out of water in the toilet many times during day and night, they do not provide towels unless you ask for it , no Iron available, away from all public transport, walking is 25 minutes from Haram not very convenient for all prayers. WIFI is only available in the main hall and do not work all the time. Make sure you have good phone data service otherwise you will be stuck.

It was worst experience what was mentioned while booking nothing is there very bad rooms no cleaness no wifi Avaliable no avalible for breakfast have to walk 5 to 8 kilometers to find restaurant taxi is not avalible what I paid was not worth for this junk hotel

Nice place just 25walking distance

No room service no towels very poor customer service no hospitality, overall they say they'll send room service and they lie. Very hot water you can't able to shower.

The rate is okay with type of hotel. The locación is aceptable to walk to haram area, but surrounding the hotel at night is kind of dark and like dead end zone. It's another option place to stay when you didn't get one that closer enough to haram, if you're staying for religious purpouse. Overall, it's good hotel with affordable rate.

Service

فندق نظيف ومريح وسعر رخيص

Budget hotel

climatiseur ancien modele. espace chambre acceptable. meuble tres moyen.

Des équipements non adaptés

Very good for the money.

Good , clean & decent Nothing fancy just sleep Location is a winner price is great

it was clean and calm with good price also reasonable distance Haram of madinah

it was clean calm with great staff 15 minute walking to haram

Just not as expected really. There is room for improvement

The reception they’re very nice and the room s are very clean and they respect people their and they will give you free transport to the prayers place for free

It’s good But we need receptionist who can speak English well It’s far but combined

The staff weren't welcoming and no one cleaned my room for my entire staying

Too far from masjid nabawi, about 15-20 mins walk. But they do have shuttle bus for each prayer so no problem. The service is poor but the price is perfect.

It was very good stay. Before every praying there was a bus. The driver is very nice and cooperative. Near the hotel there are possibilities to buy from the supermarket.

الاسعار اعلى من السوق بكثير فى فترة الاقامة بل أعلى من الفنادق المواجه للحرم ببوابة 7 ، والصور المعروضة للشقة المؤجرة بمستوى أعلى بكثير من الحقيقة ، ولا يوجد خدة انترنت متاحة كما هو معلن حيث الانترنت متاح فقط فى الاستقبال ، واتصلت واشتكيت لموقع Hotels.com , ووعدونى بالرد ولم يهتموا بالشكوى ولا بالرد

لم استمتع بمكان الاقامه مافى اثاث .. فقط أسره ربما لان غرفتى لم تكن فاخره ! ؟ ولا اعلم هل باقى الغرف كذا او لأ .؟ المبنى جديد ، لكن الفرش والأثاث يبدو كأنه من الحراج .

Very uneducated staff don't speak English at all , no tea coffee in room , no tv remote no chair or sufa no bathroom clothes hanger no hanger very bad service price was expensive they asking me to pay more money although i paid everything online they could not found my booking in system in fact that don't known how to use computer properly

اقامة جيدة بمقابل السعر والفندق قريب نوعا ما من المسجد النبوي مايقارب ١٠ دقائق مشي على الاقدام

Hotel is far away from madina (30 mins walk) Staff is non cooperative No wifi in rooms No water to drink in the rooms No room service daily

prepaid to Expedia but the manager Lutvi made us pay again! When we spoke with him he said that there is a problem with expedia payments and he does not get the money. No I just spoke to expedia and they saud he should not have done that, they called him and apparently he will pay back the money within 24 hours. Someone is lying. Staff were very rude and not helpful, they did not help with luggage, they did not even know the wifi password! The television did not work, my 3 children were promised it would be fixed 3 times the caretaker said he would return to fix it and 3 times he never came back. The mattress on the bed leaned to one 3 of the 4 beds in the room The room floor was dusty, the beds smelled, the sink had no cover, the water was too hot, the AC had no way of controlling speed because it was broken, there was no tissue in the toilet, there were no towels and the so called 24 hour cafe was never open. This place is a joke and I advise all to stay away.

Good for saving budget and not far away from Holy mosque (about 10 minutes walking).

Shuttle service at prayers time

No Internet connection. At this century, wifi is a necessity.

The Hotel was fair, but sometimes it was difficult even for the cab drivers to find the hotel as its slightly of side. The hotel shuttle service was good. Charges per night should be less, as one can easily find hotel in almost similar price very near to Mosque Nabvi.

,unwalkable distance from masjed bad transport system

Hotel is too far from Masid Nabwi, I reached in evening, Tried to call them on the phone number but it was not working...Then I searched there another contact number on internet got a mobile number, tried to ring on that but no one picked it...NO one knows about hotel after that took 3 hrs to search the hotel. In hotel no phone is working if u need to ask anything from reception u need to come down to reception...The area around the hotel is not also good....

its nice compare to the price

The hotel was hard to locate and is a bit far from Al-haram. Taxi drivers were also not familiar with the hotel. The hotel management was nice and cooperative. The rooms were tidy.

Was hard to find. Taxi driver couldn't find hotel, had to drive around & ask around on the streets. Locals are very great & friendly people.

tThe Hotel did not honour the bookings through hotels.com

Not close to haram , house keeping absent Expenseve for the service n location

Its just difficult for me communicate with them but i like them they generally nice, good and perfect people especially my friend at the reception HAZAA I normally walk to Haram my self even thier schdulled bus

It was a good experience. Hotel staffs were very supportive and good.

It's not good, I changed the hotel because the bathroom was unclear and the location was not as seen in the web, the neighborhood is low class.