Novotel Phuket Kamala Beach

Staffs are nice, area is good, room not so clean.

Perfect location and venue!

Great location with helpful friendly staff

This is a clean, recently refurbished hotel, with friendly staff. Our rooms had balconies overlooking the beach and sea. A very pleasant view. Will be visiting again I’m sure.

This is an ok place with nice staff but food should be improved

Need to work on customer service

Great view, good hospitality, comfy bed, however No SMART TV, no shops nearby within walking distance, restaurants are at hotels nearby, pricey no convenience stores nearby so everything is travel by car or bike.

Amazing property !! Best in Kamala beach

What a great staff. Extremely helpful with "Top" being a fantastic F&B manager. He brings a great team together and is always looking to ensure your stay is perfect.

Great staff, on the beach, comfortable rooms

Not a bad hotel just feels a bit dated and in need of an upgrade. Pool was ok but a bit small. Good location, directly on the beach. Breakfast was decent but not amazing.

The Novotel is set in a lovely beach. We had a lovely 4 night stay there. The staff are friendly and helpful. The breakfast is great! The only thing is the hotel is tired and needs a renovation in my opinion. Lots of broken flooring around the pool. Light fittings in the pool coming loose. Really slippy tiles behind pool bar. It was reasonably priced but probably because of the condition. Our room was upgraded which was lovely. The room was clean but again - tired. Overall had a lovely time!

Property is a great location for enjoying Kamala Beach.

Great welcome on arrival...all staff very pleasant.Lovely clean rooms and bathrooms loved the light dressing gown and slippers!!

Property is a little dated and the rooms could use a more detailed cleaning. Wonderful staff, wonderful beach front rooms & views. Great breakfast.

This is a lovely hotel located next to Kamala Beach. Unfortunately we stayed only one night in an outstanding upgraded suite. Vwe would have liked to stay longer.

As a single woman, I was initially given a room in the farthest building, where I had to walk through a very long and dark corridor. When I asked to change rooms, the receptionist ignored me and stared at her nails as if I were bothering her. I was only given a different room after insisting and explaining that I was a member of the Accor group and had just arrived from the Novotel in Chang Mai

Beautiful room looking out to beach and sunset… outside or building is a little tired looking but the room was excellent.

Everything is 5/5

The location is great n close to dining n Casa Del Mar! The property could use a little face lift. Ventilation in the bathroom was horrible and hot when I was blow drying my hair but I would still rec this property.

Good property away from crow

The Novotel Kamala has a great beach (Beach #1). Easy to walk to restaurants. Twins restaurant on the beach has an awesome seafood glass noodle salad. Cafe Del Mar has changed. They fenced off the whole operation so no beach access. Only via the front street entry where you’re subject to search and wristbands. No thanks. Instead had dinner one night at Shimmer. It’s part of montezure hotel. Awesome sunset view with dinner. Expensive for Thailand. 4,400 baht for two. Unfortunately, when got back to room, got sick and pucked dinner. 3 weeks in Thailand, never had problems with delicious Thai food. The blue crab yellow curry ended up in the toilet and on the floor.

The hotel location was just what we wanted. It wasn't crowded and we pretty much have the beach to ourselves most days. The bed were comfortable but the pillows were really lumpy. They needed to update those. The pool was in the smaller size but as we were there in the off season, it didnt pose too many issues. The beach being so close made it okay. Some of the lounger needed to be updated as it was sagging and found the bar across was digging into our back, unless you have rolled up a few towels. Staff were really lovely and attentive. Food was lovely most of the time but there days that food was too salty. I ordered Spaghetti and Pad Krapao and they were very salty. I loved the sticky rice and mango and my kids loved the club sandwich. I wish the menu hada bit more options for Thai food. Breakfast buffet offered a wide variety of options but only offered full cream milk for coffee. If you are lactose intolerant, you will need to provide your own milk. Overall, I was happy with the hotel and staff. I would go back again for sure.

Location & breakfast good vibe's

The property is very well maintained! Clean, friendly staff , amazing beach view , dining options, location 5 star

Great property, clean and staff is super helpful. Right in front of the beautiful beach.

This was a quick stopover for us before embarking on further travel. Our room looked tired and had a dusty damp smell which is why it scored average. No real instructions given at check in either

The hotel is a little further from outside restaurants. It’s not too far but would require some walking. It was very busy when we went so it was hard to get parking. Overall it was a good stay.

Water front, nice views!

Good location but very very old hotel

Everything was great except for the room service food.

I didn’t like that you couldn’t charge my room for my laundry or ride to the airport without having a deposit. Make things easier. I did like your temporary gym. You staff opened it up early each day for me.

It was under repair and I didn’t stay there , similar problem last time, I will start staying elsewhere

Very good place to stay esp when you are traveling alone.

โรงแรมเก่า ไม่สะอาด ยังดีที่ว่าพนักงานพยายามดูแลบริการลูกค้า ทำเลที่ตั้งเข้าออกยาก

This hotel is everything you want in Phuket. We were upgraded to a villa with a private pool and I am certain next time we come back (we will!) that is what I will reserve. The beach is wonderful, there are many options of local restaurants and bars you can walk to form here- but if you want to stay, the hotel also offers very good food. The staff is very friendly and eager to help, the gym is very well equipped and while we didn’t use the pool (we had our own pool), the view and ambiance from the pool was great too. Great location, I recommend the surfing lessons, and while the area is alive wharves many people waking in the beach, it’s still quiet and relaxing. Definitely the best place to stay in Phuket.

Great hotel on the beach, staff were amazing

The service was awesome

Was let down with roof bar ! Only reason for booking , no apology for being closed , was the main reason for booking hotel! Fairly disappointing

Not sure if just felt poorly maintained or not as clean as expected. Perfectly average accommodation. Friendly staff. Nothing extraordinary except it’s next to the beach. One more thing, not enough sun beds.

Room was upscale and very clean. Staff was very helpful and friendly. Restaurants and bar had great food and drinks.

The best part of this Hotel is the location, Kamala beach is so beautiful and full of dining options. The service provided by the Hotel staff is excellent and fast, however the hotel facilities need maintenance, it starting to look old and some areas smells like mold.

Everything was good and excellent except restaurant, restaurant staff was not friendly,

i had payed extra for breakfast and for cancellation. upon arrival i was told i had to pay again for breakfast and i had to pay for my coffee separate on top. it was quite strange.

Staff super friendly, always helpful. Room was great, nice quite location. Breakfast was delicious with huge variety of options.

Nice staff. Family-friendly. Food options

We stayed at Kamala Phuket and didnt imagine that we were that close to the beach. The location is very convenient, you can reach to the town by walking along the beach way. The staff were friendly at every moment.

Good location. Great beach.

Hotel is very nice but desperately needs a coat of paint.

Great property and place to stay while in Kamala beach would say it’s the best value to luxury living in the area even at the most affordable room in the hotel. Staff are very friendly and the cleanliness is great. Room service is fast and they do a great job making up your room on request.

Large rooms, great location, good wifi and amazing staff!

So nice sunrising, nice staff

Receptionist was excellent

n/a

The hotel was very outdated and dirty. We didnt sleep comfortably as it was very itchy to sleep on the bed during the first night (We suspected it was dust-mite) We asked the hotel to change the bedsheet and the second night was okay. The kids club was dirty and really rundown as well. A lot of mosquito and ants in the kids club. Also the overall facility was dirty and outdated. The staffs were the best part as they were helpful and friendly. However the front staffs requested as to pay for the room on spot (the room was paid on hotels.com prior to the arrival) and it took us ~20 mins to explain and show them the payment receipts ...etc. Also two groups of guests checked in at the same time with us and both got upgraded as they booked directly with the hotel. We were told that they do not upgraded bookings made via third party.

Great place, helpful staff. Good breakfast for value. Got upgraded to a pool villa for a very good price.

Great stayed, clean, friendly staffs, great view.

Excellent location. Management and staff very helpful and always ready to assist.

Lovely stay at Novotel. We arrived during Corona and I think they had several cancellations. We were greeted with smiles and kind hospitality. Our room was also uppgraded to a villa with a sea view. Great breakfast, beautiful view from the pool area to the sea and friendly staff.

I liked the property. Very clean and friendly staff. Free shuttle to go to Patong was great. The hotel needs to provide face towels, hair conditioner, lotion, microwave and the refrigerator needs to be cooler.

We loved the fact that this resort was right on the beachfront , lovely restaurant and pool , metres onto the beach , and we couldn’t fault the resort service first class, nothing too much trouble for the staff, very nice breakfast

Having travelled around Thailand, and staying in some lovely hotels (some with a lesser *rating), we were a little disappointed with this hotel. It's more western style (think lego land) than Thai style and is showing signs of wear. That said, once we pointed out the problems with our room we were quickly moved to a better room. On the positive side, the staff were very helpful and friendly, the position is very pleasant...right on the beach, and the food was quite good too!

Beautiful and Private beach, cleanliness and staff were very nice and friendly

The hotel is on the beautiful clean Kamala beach. Direct access to the beach. Lovely rim flow pool overlooks the sea and beach. Pool bar and loungers. Rooms are large and very comfortable. Restaurants are near by along the beach Beachfront is not too busy Best choice in my book for Phuket

We were upgraded, that made the holiday even more special

It offered multiple restaurants/bars to choose from which was convenient. The spa was my number one top pick.

A very tired looking hotel. Quality of the building and finishes is poor. For example, the glue was still left in the tiles in the bathroom, there was mould in the silicone and grouting. Pillows and towels old and poor quality. However, staff were friendly and helpful, some in the restaurant did not speak or understand English . Excellent location. The foyer should be air conditioned and decor needs updating.

The property was nice but my room wasn't that great. I tried to move it but there were no other rooms available. The mirror light in the bathroom was broke and a USB outlet didn't work.

Great place to stay for a relaxing time away. The rooftop bar was great!

We love the pool areA and easy access to the beach. The hotel lobby looks inviting, open and beautiful. However, surprisingly the room is really outdated and can use a makeover. The first room we got was small and dark. The bathroom was not so cleaned has some mold. There's a private pool in which we have to walk out to the balcony and up the stairs. The stairs were very slippery and dangerous...I slipped and fell and hurt my ankle. The pool from our room is not inviting at all and has no furniture, which is a waste. After the fall and find the pool is not usable we requested a different room. Without hesitation, they upgraded us an ocean view room but not until the next day due to room unavailability. The staff was so kind, attentive, and concern... After I told them I fell they sent a note apologizing and gave us a plate of fruit. This hotel would be outstanding if they upgrade it and better maintaining it. Thank you to all the staff for being so helpful, friendly, and attentive.

The hotel is in a great location, close to the airport and 20 minutes From Patong beach. The restaurants at the hotel are excellent. The beach by the hotel is beautiful. The only thing that I didn't like was bathtub in my room 415. It was hard to get into the bathtub

I like everything about Novotel. It’s located perfectly where you can go to other places easily. Also, the beach is very calm, color-full, and the morning view is amazing. For sure, I will come back to this hotel in the future.

Decent hotel need some updates right on the beach good for walking great breakfast

Loved our private ocean villa. Hated that there was a black swamp sewage river that flowed right in front of the hotel. At night time you couldn’t even cross it because it was so wide. Smelled absolutely AWFUL! Everything needs updates and cleaned too. But room service was great. And food was very good. The breakfast they have in the morning had a lot of options and fresh fruit.

Beautiful hotel and scenery around the property. Great restaurants and food inside. Staff was friendly and helpful with everything. Near perfect place to stay.

Friendly staff always and they always go out of their way to help you. The beach is right on the property but you can take your pick whether you take the pool or beach

We were at Novotel Kamala from 23.10 - 27.10 for our honeymoon. We booked a standart room via Expedia but when we came to the hotel, the Front Office Manager made an upgrade to a better and bigger room with Oceanview (room nr 127). This room was so nice and had the direct view to the ocean and every morning we had an amazing view. It was our first time ever in Thailand and this stay was just positive. The beach is amazing, we took a lot of pictures all the time, there was a very fancy cafe nearby (Cafe Del Mar) and the hotel is located at the end of the beach so it was very relaxing and not noisy at all. The staff was excellent, the service very good and our room was always clean, we had free water all the time (3 bottles a day) and the food at the restaurant was very delicious. On our last day we went to the spa for a couple massage and it was the first time ever we got a massage done. We loved the massage and the therapists were very kind and professional. We hope that we can come again to this magical place !!

From the moment we arrived, which was late in the evening, they greeted us with that exceptional Thai service. From the cold towel and refreshing tea they served at check in to the accommodations and friendliness, everything about our stay exceeded our expectations. When we noticed some ants outside by our private jacuzzi, they sent staff over to spray and sweep immediately. They went above and beyond to make our stay enjoyable. The food was good, particularly their Thai basil dish. The only complaint was when we were dropped off by our touring company, they dropped us off at the gate and we had to walk the long steep hill back to the lobby. Would have been nice to have let the van into the property or sent a cart to pick us up. Would definitely recommend staying here for both couples and families. Definitely upgrade to the private villas for those amazing views.

A very nice place, clean beaches, friendly staff. walking distance to nice restaurants along the Kamala beach.

The hotel room And hotel estate was very nice, clean and well maintained. The staff was very friendly and helpful as well. The restaurant And bar prices were a little overpriced but there are a few restaurant option around 15 minutes along the beach.

the front staff, admin, Paul in management, wait staff, housekeeping,pool and ground keepers, all without doubt the friendliest I have ever encountered. Excellent food and great location

The staffs are very helpful and always try to answer all our inquiries.

Amazing views and unbelievably friendly and helpful staff. The breakfast buffet was delicious and all booking trip there should define add it on.

We had some water leaking into the room when we first checked in. Fortunately, the staff immediately started preparing the next door room for us, and we had no further water issues after changing room. The manager (Paul), also checked in with us regularly to ensure everything was alright. Soul Kitchen also had really good food. The best we ate on the entire trip. Desert was also surprisingly nice. There's also a counter that helps with bookings for island hopping and FantaSea etc. Very easy and hassle free. The hotel is not really near any shops though, and the main road is hard to walk with all the traffic and no sidewalk. Fortunately, there is a shuttle bus to Patong Central, just remember to book at the counter early to get it's limited seats. The beach is very near, which is just outside the swimming pool. Water is not clear though (we went in Sep), but still kinda fun to play among the waves. You will need to go island hopping to see clearer waters and fishes. Overall, a decent hotel with excellent service from the staff. You will feel very welcome here.

Great service from staff. They do extra to please guests and it is impressive.

On the beach, close to everything in Kamala. Wonderfull roof bar.

ติดหาด วิวดี สิ่งอำนวยความสะดวกครบ ทางเข้าออกโรงแรมค่อนข้างหายาก ไปถึงครั้งแรกหาไม่เจอ แต่พอรู้แล้วก็ง่าย แม้จะเป็นช่วงโค้ง แต่ก็มียามคอยดูรถให้

Its beachfront, room service efficient, room service menu sufficient, good breakfast spread, daily variation, knowledgeable staff, interesting activities.

Excellent Hotel for Holidays with good amenities. Bit far from Patong market area. Hotel provides complimentary bus service to Patong however its limited trip during the day.

Good choice to rest on beach Far away from night market but free shuttel will help

I like it because it’s beach front property! Considering we booked superior rooms. Staff very helpful and friendly. It’s took approximately 15 minutes to Patong lively neighbourhood beach! I am very happy with the overall duration our stay.

Very polite staff from front desk to restaurant. Pool was small and crowded most of the time. Breakfast can be improved.

Everything was great.But the floor of the shower wasn't good, because after had shower, the water not gone away well.

That hitel is one of the best hotels I’ve ever stayed in, I would like to thank the management and the staff, They upgraded me to a villa and my reservation a king bed ocean view as it was my honeymoon. They are really such a nice people wo made my honeymoon unforgettable, The staff of the hotel is actually acting with smiles always, They have the best spot on Kamala Beach with the best sunset and sunrise scene ever. Also the digital marketing team was very fast and helpful regarding the reservation and all of the other inquiries. I am Highly Recommend that hotel for a great accommodation.

I like the view from the room. Had access to beach.

Service is good at times and bad at other times. Great location but average hotel. Your hotel room can be difficult to find if you have never stayed there before.

The rooms and bathroom are a bit tired, the food leaves a lot to be desired- but the pool and beach are amazing and the service is fantastic! Location is close enough to Patong but far enough to feel peace and tranquility (rent a car or scooter to get around)

We had a wonderful stay at novotel kamala beach . The location is fantastic with fabulous views and the beach is well maintained and serene . The staff were very friendly and courteous and were lovely to upgrade our room to a suite as it was my 40th birthday . They ensured we had a beautiful stay . My son loved it . It great for couples and families . Their breakfast options were brilliantly varied. . The only improvement I suggest is that the pool space can be more family /kid friendly .

อาหารเช้าน้อย ไม่หลากหลาย เดินทางลำบาก ต้องเช่ารถ ไปเที่ยว เดย์ทริป เกาะต่างๆมีค่าใช้จ่ายเพิ่ม

LIked the size and views of our bedroom suite. THe beach walks were also wonderful. Location of the hotel was perfect.The best thing I enjoyed was the cooking lesson (1:1) with the resident sous chef. The food was okay, the breakfast could be improved. Considering it is a very good hotel and name, it needs to reflect this in the quality of the food. Room service needs to deliver a better service - e.g. bottle opener to open the bottles was missing or not done before the waiter left. Arrived only when we asked and that was 2 telephone calls later and 20 mins later.