Tropical Island Aparthotel

Nice

Stuff is really nice and helpful!

Es lo peor Que eh visitado dice Que tenia piscina y aire central y no tenia ninguna de las 2 el servicio horrible y no tiene condicion en la Cocina solo habia uñas cuchara y para nada de lujo en fin no lo recomiendo

Not good

ALL was good,extra $30 @check-in to have it ALL(ac, Wi-Fi, security, parking w/your OWN remote, SUPER clean, Fire stick..ect) all DAY...🤔no problem.And lastly... the Owner he goes ABOVE AND BEYOND for his Extraordinary Guest's....OHH YEA the morning Sunrise view from the 5th floor AWESOME

They were closed and I couldn't get in

i didn't like the area I wasn't feel confortable

The price that I was charged when I arrived at the hotel was different from the price that was quoted on the website

Really bad Air-condition not working properly. They ask me to pay $25 extra just because Expedia gave me a discount according to them. It look like they are stealing people money.

If you just need something cheap for a night it’s ok. We had a 4am flight so we just came for a few hours as we weren’t staying in Santo Domingo for the duration of the trip and wanted something close to the airport due to the early flight. No shampoo or shower gel. Tons of mosquitos, and very uncomfortable bed. The guy at the reception was very kind and nice.

The property was clean and comfy, the host Donald is an amazing man, he's friendly and very helpful; I am so looking forward to bringing my friends for my 2023 group trip.

The owner is a thief. I had to pay $35 a day extra for AC and $15 a day extra for internet and I had to pay that before I check in… and to top it off I deposited $40 for a gate key which was supposed to be refunded when I returned the keys but he did not give me the refund. The AC was only at night. The owner stated that if I need AC during the day that’s and extra $15 a day. The internet was not working for over a week but he did not refund any money. That man is a crook . I don’t think anyone should fall into a trap like that. I had to go with what he said cause we had nowhere else to go. That hotel is a very bad place to be….No security it’s just terrible

I was treated horribly after my flight arrived at 3am and was told he wasn't supposed to be handling clients at that time. I was told to leave premises since I didn't want to pay $80 to check in 4 hours early. I was also not refunded my week stay, not did expedia back me. Horrible experience. It's not even located where it says.

That need to be close for cleaning

Good

Nos trataron muy bien alquilamos el apt de 2 cuartos cocina 2 banos defecto no tiene elevador hay que subir 3 pisos para llegar hay un colmado cerca para compras para el desalluno

Absolutely Nothing! It's disgraceful

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Can't adjust the A/C past a predetermined temperature or else it would supposedly break according to the manager, which was insufficient to keep the room cool enough. Also no blankets or comforters on beds. One towel in room for 3 people. Room not cleaned at all during stay. One set of eating utensils for 3 people. Property extremely slow at responding to messages despite suggesting is the fastest way to communicate. Will say the property itself is very secure despite being in a sketchy area.

Venez a tropical island,vous pouvez en rester pour une agreable sejour.

Everything was good

Nice

A very nice hotel and management did everything to accommodate

This was the worst experience by choosing this hotel ,the service was bad and the room was very small. They make me paid for everything and even got me paid for air conditioning...

Great place to stay ,friendly staff and good location,recommended!

Good hotel for staying in Santo Domingo Dominican Republic for close to air port & city and in good price,

The room was different to the way its look like on the internet bad connection the only good service that i have over their is that the help me with the transportation so I didn’t miss my flight beside that everything else was terrible

ATTENTION ALL FOREIGNERS AND LOCALS!!!! I booked this hotel because my flight was arriving late (10:45pm) and the hotel is about 20 minutes from the airport. I just wanted to book a place that wasn’t too far and would let me get a few hours of sleep. When making the reservation, I made arrangements to make sure they knew my arrival time and asked for them to send a driver. Originally, they said the cost was $30 USD (on their site it says one way transport from the airport is free). Regardless, I told them that is fine and to go ahead and book it for $30 USD. They messaged me back a day later and said the fee is $35 USD which I never agreed to and ignored the message entirely because I was going to just use Uber or Lyft at that price. I show up to the airport and of course there is a shuttle guy waiting for me with my name on the sign telling me it’s $35 and it’s already booked. Told him I never agreed to it. He drove me back anyways cause he said it was charged already. We arrive to the hotel and the driver cannot get ahold of anyone. Upon arrival the front desk was closed!!!! Can you believe it?!? They sent a driver, charged me $35 for this guy to drive me to their hotel and then didn’t even have anyone ready to check me in!!! That’s not the worst part unfortunately. So, the driver calls their phone number approximately 10x and finally someone answers. He explains they have a guest with a late check-in. I never got keys. No air conditioning. Filthy conditions. -100 stars!!!

I like the privacy..however when we went to cook the owner popped up and told us we need to clean the stove before he can turn on the air conditioner. The air conditioner is only on from 8pm to 8am and the is no hott water after 8pm either.

The A/C not on all the time But this is good location But the customer need to treat more better

That's terrible place with ants and cockroaches. And be careful they will ask extra money for AC.

Terrible condition and property manager was not friendly

The view outside the window consisted of a lot of garbage, The fridge door did not close, a leakage on the badroomfloor, I had to carry my suitcase 4 flores up, there was no help elivator. After 21:00 no visitors were allowed.The room was very small

Love the cheap prices and great view from top floors. Been here multiple times. This time the communication was bad. Asked repeatedly for towels and how to access parking lot never received towels nor proper help but overall satisfied

I really like this place I have 2 bedroom apartment, nice people and security!! Kitchen need a little bit update but overall is really nice and amazing price!! I definitely stay here again...

We had a studio very small but cozy!!! And clean, next time would go for a bigger room..

Place was terrible not the photos from hotel.com it was totally different from the app photos! Rooms were way too small and uncomfortable they also charged extra for the use of the a/c

We love the simplicity and at home feeling. We feel safe and secure and we love the fact that we can park our car in a secured lot. We had a nice leather couch this time which is much cooler in the heat and cleaner. Everything fit our needs and we will definitely continue to go here! The property owners/managers are incredible! We have no complaints

The place is not as one thinks, the air conditioning is not very cold additional is limited from 8pm to 8am if you want air all day are an additional $ 10 per day the rooms everything they have inside is old or not in good condition.

The people running the place is extremely nice. They were able to accommodate my request of another bed at an additional charge. The customer service was so nice that I didn’t mind. When I requested a 1st floor unit for my elderly dad they accommodated me within few sec. they made sure I was happy and placed my needs 1st. The rooms were clean. The ac runs from 8pm to 8am. The bedroom gets really cold after 9pm. The shower was nice and spacious. There was working hot water and free WiFi that worked well. I was able to stream tv from my phone.

Got sick had to cancel flight , spend money in hotel extra for bad water and expenses in hospital

Price is affordable and the location is exactly where i wanted to be. The property and the rooms need to be upgraded. I reserved a room with a sea view... none of the rooms have any type of views. No fans in some of the rooms and there is a 10/daily to use the air conditioning after 8am and before 8pm. Overall it was ok

7 floors with no elevator, you have to pay for AC if use 8am-8pm, fee $30 for late check-in, no microwave, no "welcome bottle of spirits" in the room. Building is clean, stores and pharmacies are around, ocean is 15 minutes away by walk, beach is 20-30 minutes away by car

What can l tell you? lts my home away from . Its awesome place to stay.

Tropical Island Aparthotel is a nice place with great security in a good location. The staff is always willing to help and help you feel at home.

Great location, safe building and area. Helpful staff!

i did not stay at the hotel. the room was smaller than.a jaill cell the owner requiere an extra 50$ a day for another bigger room. very disappointed i have to go to another hotel. worst

Excelent hotel and the services i recomend this for stay

Good value. The room was very clean. A lot of internet options. Not very good streaming but perfect for browsing internet. The family room had microwave, stove and refrigerator. Good value hotel. Location not that great but had closed parking.

Issue with air conditioning running water. Water all over the bedroom. Cleaning lady took for ever to come clean the mess. Technician came. It was running water again. Plumbing pipe under sink broke. Changed room. Same issue with air conditioning. Water all over the bed. Flipped the mattress as a solution. Air conditioning during the day not included. Extra fees. Only interesting amenity, full fledged internet.

I like that it was like apartment where you can cook and separate rooms

The most I liked is the cleanest they keep the property + the helpfull and amigable are all employees , also I like the convinience the property is located , airport is 25 minutes driving .

Very friendly staff. Room was nice, beautiful views.

I made the reservation for my brother, he has to pay for everything, parking lot, hot water,a/c ... and the staff wasn’t helpful at all

Too many stairs, the staff was nice. I will stay there next time I am in Santo Domingo but I will ask them to put me in the first floor

The place needs a lot of work. . Outdated furnishes . Better linen - poorly kept . Bed in poor condition - sagging . Kitchen utensils not adequate . Door difficult to open and close - needs better locks . Bathroom outdated Parking was adequate and secure Lobby, hallways and stairs were kept cleen

Terrible manager, bad communication. They need more humanism.

No water,no elevator,they charge for cleaning,if you need to sleep during the day you have to pay for the air conditioner.rediculos,

Please be aware off photos, its not even 80% off what you look at and book. Im 5 foot 8 and the bed looks like it was 5 foot 3 and not welcoming, so no sleep for me. Time to shower there we go again while getting ready to complete my wonderful shower NO more water and guess what NO phone in room to call. NEVER MORE!!!!!

This hotel is good for a quick 2/3 night stay and is 20 mins drive from the airport. The facilities were decent enough and the check in process was smooth at 12.00am. Shower was a slight problem as it wasn't strong enough.Owner and family were very hospitable. Local area was good. Would stay again.

There's an additional fee to have the a/c run after 8:00am, hot water is scarce in the units , Windows are improperly a line letting in any and all the additional noise, no elevator service, there's no mop or broom in the units and its called an apartment or studio unit ,but it's missing some important basics. But if you are looking for inexpensive and are willing to ruff it for a short time then go for it.

The power was out for several hours. Loud and inconsiderate speaking by hotel staff half the night just outside our door. Water supply was off and on during our stay. We should of been offered a discount. Instead staff showed inflexibility and held to a strict checkout time. Over priced. Stay away.

Too much additional money, you pay for hotel and and also was asked for light, gas, air conditioning, water and never had hot water! Never again.

No good...l don't want to get into what i went through but i was supposed to be there for 4 nights ....i only stayed one night...i can cancelled the balance....i don't even got back my money

They charged some money to clean the room for every night, but they complain all the time I asked to do it. They shut off the water very often, three of the five days I spent there did not finish my shower because of the water. The building is good, just the customer service need improve.

This was my third stay at the hotel and well the guy working there was a bit rude this time. I Felt like he wanted me to pay extra for a room on the first floor so he gave us a room in the six floor. Then he joked about me being able to climb the stairs because of my weight. Rented a luxury room got a basic, had flies in the shower. I stay there because it’s affordable and I’m never in the hotel so why pay more. I got food poisoning while there and asked if I could pay a few hrs instead of a whole night he said he couldn’t do it. I had to leave the hotel sick and go to a cabana. I think he should be nicer to return constumers but I guess he doesn’t need my money and that will be the last time I will stay at that hotel.

this hotel was alot more than expected nice, clean,comfort, the stuff was super friend and make me feel comfortable and safe.

It all started with me getting here after a very long 16 hour day trip. My room was prepaid for every day. At the latter end I was upgrading the larger room but not until that time. Donald was insistent that I upgrade for every night, siting he’ll give me a deal if I did. He proceeded to charging me an extra $34.50 per night; totaling $138 extra. I told him that I’m tired so let me rest and I’ll come back tomorrow to do the upgrade. He insisted I needed to do it right then. As a returning guess I asked if he'd give me the same rate as for the other nights! He refused to. He charged me 300 Pesos for a large Presidente beer. These beers are high at 130 Pesos at the grocers. I gave him 335 Pesos and realized that he did not give me change. When I asked him for my change he said, it’s only 35 Pesos. Well that equates to .75 U.S. American cents. I didn’t agree to a tip so I saw this as extortion. Most people probably just let it go in fear of having problems in a foreign country. Be careful. Did not give me a receipt for the extra $138.00 for the upcharges. Nothing on booking site that demands a $20 cash deposit for room key and parking lot access he charged me. He claimed i didn't return the keys/camera footage proved i did. He apologized after humiliating me.Donald, the manager, knocked on my door aggressively demanding I take my bad review down. He charged me a $2.00/day cleaning fee, came once in 8 days. Charged me a $5.00/day miscellaneous resort fee. No welcome drink

Very nice the owner and his wife they was wonderful.

Orbitz/Hotel must have all prices in one package. It is not fair to customers when they get to the hotel to see more charges such as $6.00 daily for gaz and $2,00 for room to be cleaned each day and that is not the case. What happen if the customer has no money? Customer will be sent back home??? Very ridiculous and this practice must stop. Thank you in advance.

Great aparthotel clean in good condition WiFi and wireless tv I stayed in the newer rooms on the top floor freashly painted in great condition

They were doing construction 🚧 in building was not able to sleep late. Had to ask for towel toilet paper and room clean and or to fix sink or change rooms several times before was awknowldged. Great security. Location. Hot water and working kitchen to cook. I would stay here if you plan to stay a week and cook to save money. I would say stay again

Nice bang for the buck. They charge five bucks a day for gas and a.c.. I made sure I cooked to use the gas and the a.c. is on from 8 pm to 8 am. When I got there Donald, the manager, didn't have change so he wrote an amount on the back of a card. When I got a magnetic key later I told him to apply the balance he owed to the cost. He asked for a receipt and when i didn't produce it he denied it. I remembered it was on the card he gave me. He then made a big procession over a reciet for the magnetic card. It was like that for other things too. I figured ir you pay a deposit for a key, card, or other item that you get the money back when you turn them in. Not there, ask for a receipt and keep the receipt.

I have been coming to Tropical Island Aparthotel for more than a year. The staff are great and it is like a family to me. I would personally thank Donald and family for the great effort they have done for all Tropical Islanders clients. Thank you Donald and keep working hard. Be blessed.

We stayed 5 hours during s layover until the next flight, the owner was very nice and accommodating. The facilities were not dirty but not immaculate. The best part was the hospitality by the owner and his family.

It was A Great One. I was in the Country to ask my Finance' Hand in Marriage. we had lots of fun, going to nearby parks, Discos, and Nearby Aquarium.

Good experience. The hotel's safety is excellent.

Hotel is very cozy and Comfortable, close to airport. Excellent service and accommodation . .....................................................................................................................................................................................

l am grateful to be the hotels PRODIGAL CHILD . l love my family there.. They have always welcomed me with open arms . Who needs a big five star hotel when you can have a small one called The Tropical lsland ApartHotel... Experience it for yourself.... l always will...Adios!!!!!

It’s very noisy...!! I felt like I am sleeping on the street!! Nothing is really walk distance!! The amount of money I paid in this hotel. With 5$ extra I got 3 Star in colonia zona with 10 times more convenient and clean hotel, nice bed, quit and everything was walk distance!!!

It was an amazing experience. The whole family was welcoming and had no problem helping out in any way.

Room wasn't cleaned daily. No toilet at the reception area. Wasn't a full kitchen. Towels weren't changed daily.

Everything very old and poorly maintained inside hotel but Staff very nice. I got a two bedroom with “city view” just for a night in Santo Domingo. It’s very close to the airport. Rooms are very dusty, sheets are very old; worse of it all air conditioning, microwave and fridge did not work. I was on the 4th floor, no elevator. DO NOT LET THE PICTURES FOOL YOU.

The place is clean, ac is on only at night, better communication from the front office with their guess , would be a plus.

Great little apartment I stayed here for 3 weeks and never had a problem budget friendly safe location Donald and his team goes out of there way to make sure you are comfortable the hotel charge a small 15 percent of your total cost and a 2 dollar a day for the gas in the room/ cleaning staff the a.c. is free from 8am to 8 pm there is absolutely no reason to complain because with the 15 percent fee and 2USD a day it's still a deal

Nice hotel with awesome staff! However, I had to pay a fee when I arrived (wasn't expecting that), there was poor ventilation in the room with a lot of pressure build up, and one night there was a cockroach in the bathroom. I only used the room at night to sleep, so it was okay! If you plan on spending more time in your hotel room, I would recommend something a little nicer.

This was a wonderful little hideout in the middle of Santo Domingo Este . You had all the amenities you have at home or in a timeshare . The owners were pleasant and very friendly. They made sure your stay was without any major issues for you were in there house. l will be back and will be definitely staying there any and everytime l visit Santo Domingo. twenty thumbs up...........

I booked this hotel for 11 days. I got stuck in the hurricane that happened in Houston Texas two days before my travel. I called 6 hrs before my reservation to change my days and they refused. I asked for a refund they also refused. Even tho I told them about the hurricane, they still refused. Never heard such in my life!!!!!! I lost my money to this place and I don't recommend it to anyone!

Great for the price paid.

The hotel does not provide Air conditioning 24 hours a day. It's just from 8 pm to 8 am. If you want it 24 hours, you have to pay $ 10 per day. They were doing construction. There was a lot of dust and they do not clean the dust. They do not do clean the rooms everyday, which is fine with me for the price. They do not have a safe either at the front desk or in the rooms.

Please don't lock the bedroom door, it's keyless, they didn't tell me if I lock it that I have to pay $40 US. There's camera on every floor, make sure you don't hurt yourself because the place still under construction. And you gotta pay for ac and parking daily.

Rude service and over charged price. I don't recommend it.

We liked the hotel, it was what we payed for. The staff was friendly. You don't get air conditioning until 8pm and then it's turned off again at 8am if you don't pay extra. That was no big deal because we weren't there most of the day. Our shower head was broken. And we don't know the source but everybody that we knew that stayed in this location got Amoebas some how. None of us ate the same food, my family didn't eat out at all. So we think some how it must have come from the hotel water supply (showering or possibly rinsing dishes) not sure how to explain it, but be careful. Overall it wasn't a bad experience, I just wish my family and friends wouldn't have got ill.

Expedia should not recommend this hotel to ANYONE, I would like to get my money back, we did not stay at the hotel after they showed us the room, very small, rude staff, not properly maintained, complete waste of my money

I had a good time here. The staff was amazing and really enhance my vacation there. I would not mind staying there again.

Donald the manager greeted the family during the check in process. He was very pleasant and professional. He speaks English very well. His wife Milagros (I believe that was her name) was very friendly so was their daughter. Donald would call taxis for you and he would tell you the exact fare to prevent overcharging. The place is clean and quite. The area is residential place, but taxis ride are quite cheap to move around. Parking is free, but with limited space. I will go back again.

We made a booking based on the information provided. We were supposed to get a family apartment with two bedrooms. Each room was supposed to have airco, a ceiling fan , free WIFI. Well there was no ceiling fan, only an airco, but they charged US$ 6 per room per night and they didn't tell that in the information. WIFI was nowhere in the hotel. Hair and other dirt in the shower and the blankets had some suspicious stains. Maybe we could have guessed that when they mentioned in the information that you have to be 18+ When we complained, the old guy by the frontdesk just laughed and said we had to accept it. When we told him we were going to mention this in our review, he said that they did not mind.

Donald and his family are wonderful people. I recommend this hotel if it is your first trip to the DR. They were very helpful in every way, and I can't wait to go back for another visit.

Nice decoration, so much room. Very comfortable

Hotel let peoples to bother with noises on hallways all night long. I usually wake up early and stay uot working and like to rest all night. Is almost imposible to much noise!!