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Raffles Hainan — Reviews & Guest Insights

Raffles Hainan

Name: Raffles Hainan
Address: Clearwater Bay Avenue,, Yingzhou Town, Lingshui, Lingshui, Hainan, 572427, Lingshui, 572427, CN
Telephone: 86-898-83389888
Rating: 8.6

by Accor

Clearwater Bay Avenue,, Yingzhou Town, Lingshui, Lingshui, Hainan, 572427, Lingshui, CN

86-898-83389888

8.6Excellent(14 reviews)

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Hotel Class

Check live rates

Update your trip details before booking.

Check-in from

03:00 PM

Check-out by

12:00 PM

Adults only

About this hotel

Luxurious Spa Retreat
Immerse yourself in pure relaxation at the spa offering indulgent massages, body treatments, and facials. Unwind in style at the 3 outdoor pools, tennis courts, and a thrilling waterslide for ultimate fun.

Delectable Dining and Recreation
Savor delectable Chinese cuisine at BaiWei Chinese Restaurant or opt for 24-hour room service. Enjoy a drink at the beach bar, poolside bar, or the stylish lounges. Keep entertained with concierge services, babysitting, and an arcade/game room.

Elegant Rooms and Event Spaces
Retreat to one of the 321 spacious rooms with modern amenities and private balconies. Stay connected with complimentary internet access and enjoy deep soaking bathtubs. The resort also boasts a business center, event spaces, and a complimentary airport shuttle.

Indulge in sheer luxury at Raffles Hainan for a rejuvenating getaway. Book now to experience the epitome of elegance and comfort.

Nearby Attractions

南海观景台
南海观景台, 清水湾大道, Lingshui Li Autonomous County, 572427 Hainan, China
- Viewpoint
1.3 km(0.8 mi)
清水湾中央公园
清水湾中央公园, 第三村, Lingshui Li Autonomous County, China
- Park
3.1 km(1.9 mi)

Important Information

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.

A deposit may be required at the property.

Stay Details

Check-in from

03:00 PM

Check-out by

12:00 PM

Children

Not allowed

Pets

Not allowed

Amenities

Elevator

Free airport transportation

Supervised childcare/activities

ATM/banking

Gift shops or newsstand

Conference space

Golfing nearby

Hiking/biking trails nearby

Scuba diving nearby

Breakfast available (surcharge)

Arcade/game room

Safe-deposit box at front desk

Room Types

Suite, 1 Double Bed (The Writer's)

Up to 6 guestsDouble bed (131-150 cm wide)

Junior Suite, 1 King Bed, Balcony, Ocean View

Up to 3 guestsKing bed (151-180 cm wide)

Grand Room, 2 Queen Beds, Ocean View

Up to 3 guests2 Queen Bed (150-160 cm wide)

Grand Villa (Pool)

Up to 8 guests2 Double bed (131-150 cm wide)

Hotel Policies

Pets

Pets not allowed

Sustainability Certifications

Property confirms they are implementing guest safety measures

Pets

Service animals not allowed

General

Guests are provided with free hand sanitizer

General

Staff temperature checks are conducted regularly

Guest type

Essential workers only - NO

Sustainability Certifications

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

General

Individually-wrapped food options are available

General

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

General

Staff wears personal protective equipment

General

Temperature checks are available to guests

General

Individually-wrapped food options are available through room service

General

Social distancing measures are in place

General

Professional property host/manager

Ask about this hotel

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Guest reviews(14 total)

Provider-sourced guest reviews.

6/10

Reviewed May 6, 2025

Cada vez que voy a la cadena de hoteles Raffles la atención es exquisita lamentablemente en este hotel nadie hablaba inglés las pocas personas que lo hablaban no se les entendía no había comida internacional solamente había comida asiática.

10/10

Reviewed Nov 5, 2024

This is my second time here. Great breakfast buffet! So many options, my family enjoyed a lot. Hotel is a bit old… I need to push super hard to close my room door. I booked a private pool room but the pool doesn’t look clean… Overall the experience was good because of the breakfast but prob wont come back again unless they renovate or have new activities going around.

10/10

Reviewed Jun 29, 2021

Beautiful property, use of water- pools, fountains, overflows- particularly well presented and contributes to an atmosphere of calm. Numerous small sculptures representing all the birds on the island are a particular delight, too. Lagoon pool is gorgeous- shaded, winding and calm in areas even when children and families are playing in other areas. The spa is particularly tranquil and the services are designed to promote calm and wellness. What makes this hotel different from the other 5 star properties on the island, however, is the staff. Their willingness to please and their determination to provide excellent service is without doubt the best I have seen in China. Raymond, BeiBei, Walt, Jane, Chef Eric ... so many names that could be mentioned, including the new GM, Gerry, who is determined to make this property truly outstanding. We have stayed in countless properties throughout China, including Hainan Island- this is the best so far. Not everything is perfect yet- but the potential and determination are there. It is one of the few hotels in China to which we will return. This hotel understand what 5 stars should mean.

8/10

Reviewed Dec 31, 2020

It is not what I expected from Raffles...

2/10

Reviewed Sep 28, 2019

I stayed at Hainan Island. On the night of the 26th, the day before, I asked the staff in the lobby. Does the hotel have a currency exchange service? One girl told me that without this service, I can go to a nearby bank. So I went to the bank twice the next day and waited for an hour. But the bank asked me why I didn't redeem it at the hotel? The hotel you live in has always cooperated with our bank and can exchange currency directly. I was very surprised. I don't understand why the female staff told me that I didn't exchange the service. It was because of this that our trip was completely paralyzed. We were all very angry because we spent a lot of time at the bank. I didn't even think that such a high-class hotel could not even meet such a low service requirement. When I left the hotel, I asked another staff member if I could exchange money. Like the bank, she was sure that the hotel had this service.

10/10

Reviewed Sep 17, 2019

員工服務細心就到,餐廳食物有質素,有機會會再度入住

10/10

Reviewed Aug 12, 2019

One of the best places I’ve ever stayed! Raffles is great! Expedia on the other hand is not. I had a horrible experience with them on the rest of my travels. Be sure when after you book call the hotel, verify the address and information. My experience with the other hotels that I booked was that the address was 3 hours on the other side of town and their phone number didn’t work! But as far as Raffles, it was the only thing they got right. However I recommend going straight to the Raffles website and booking it through them. ✌

10/10

Reviewed Feb 21, 2019

陵水雅居乐来福士酒店，发挥了来福士一贯的完美体验，入住非常的棒，下次来海南一定还会来来福士！

10/10

Reviewed Jul 24, 2017

酒店设置非常好，服务很棒，就是位置比较偏，去海棠湾和亚龙湾都需要30分钟以上的车程

8/10

Reviewed Jun 30, 2016

Clearwater Bay is about 60 minutes north of Sanya airport. We took the free shuttle there (take free airport shuttle bus to temporary car park, then jump on Raffles shuttle for 2 hours) ...and returned to the airport by private car from RMB600 (50 mins). Would recommend the Italian restaurant and the one downstairs from it at the resort. Very pricey meals - especially as it's pretty much the only place on the block up and running. Much development happening in the bay. But this doesn't impact on the resort. The spa is mighty fine and the staff are super friendly. We stayed during the low season and not only got a great upgrade but a very late checkout to match our evening flight. Highly recommend the premium ocean view rooms looking over the beach front. Watch out for the beach umbrellas, they do not filter the sun rays even if you are shaded. This was the second visit to this hotel. May book again for next year as service and delivery were consistently high for most aspects. English is not fluent for most staff. But it is functional and they seemed to be trained in the basics and take pride in their work.

8/10

Reviewed Jan 6, 2016

A estrutura e comodidades do hotel correspondem a um hotel 5 estrelas, porém achei que o serviço poderia ser melhor. Muitos funcionários não falam ou entendem inglês, no momento do check in nem a recepcionista nem o gerente souberam me passar informações sobre a comemoração do Ano Novo nos restaurantes e bar do próprio hotel. Me disseram que iriam verificar e que me ligariam em 5 minutos, porém nunca recebi a ligação. Pudemos fazer o late check out (às 14h) sem nenhum custo. A area da piscina é muito boa, na praia há infraestrutura do hotel. O hotel fica bem afastado da cidade, não há opções do que fazer fora do hotel na região.

2/10

Reviewed Dec 11, 2015

Hotel's in-room book recommended few tourist places but I asked hotel's staff how could I get there, they said very far, 80/90km away to Luihuitou, Famous Kuan Yin temple, Tianyahaijiao etc all too far. Told me to stay in the hotel instead! And the taxi cost will be extremely high to get me back and forth. Very unhappy about the arrangement made by hotel for my transport pick up to airport. They told me it would cost me RMB/CNY300 for an empty car to pick me up at 6am on my departure, I agreed to it. However on the day, after I boarded the private taxi, the driver told me it is RMB/CNY350. I said the night before hotel did call to confirm for me but why they had to increase the price again?? Very dishonest. Also, at check into hotel, I requested for non smoking room the hotel staff told me the whole hotel is smoke free. I said ok. However my room had ash tray and matches and sofa table carpet had been burnt by cigerattes. I asked the hotel staff was it smoking room or non smoking room I was given, the reply I got was they cannot control guests who choose to smoke! I told them if your hotel is smoke free, you have the rights to stop guests from smoking and fine them if caught smoking! Any other international hotels are strict with their regulations and I am very surprised that this Raffles Hainan is not!

8/10

Reviewed Jan 2, 2015

Overall has been a very good service hotel. Only need to have more variety for food choices.

10/10

Reviewed Aug 27, 2014

We had a wonderfully relaxing holiday at Raffles. A very stylish and luxurious break and felt like we were the only ones the the entire time. Great food and amazing service from all the staff. There are staff absolutely everywhere just waiting to help and assist you in any way you need them to. The beach and pools are ideal to relax in or swim in. The rooms are all huge and make you feel very much at home with all the creature comforts you could hope for. A truly relaxing holiday location that would also be an ideal honeymoon location given the relax and service. We will definitely go again. Worth going all that way for.

Similar hotels nearby

Amanda Seaview Resort Apartment

Kimpton Aqeos Hainan by IHG

Capella Tufu Bay, Hainan

Check live rates

About this hotel

Nearby Attractions

南海观景台

清水湾中央公园

Important Information

Stay Details

Amenities

Room Types

Suite, 1 Double Bed (The Writer's)

Junior Suite, 1 King Bed, Balcony, Ocean View

Grand Room, 2 Queen Beds, Ocean View

Grand Villa (Pool)

Room, 1 King Bed

Junior Suite, 1 King Bed, Private Pool

Room, 2 Double Beds, Ocean View

Raffles, Suite, 1 Double Bed

Grand Room, 2 Double Beds

Grand Villa, 2 Double Beds, Private Pool

Room, 1 King Bed, Ocean View

Room, 2 Queen Beds, Private Pool

Room, 2 Queen Beds

Standard Room, 1 King Bed, Private Pool

Grand Room, 2 Double Beds

Grand Room, 1 Queen Bed, Ocean View

Suite, 1 King Bed, Garden Area (Clear Water Bay)

Premium Suite, 1 Double Bed (Bay)

Premium Suite, 1 Double Bed, Private Pool (Bay)

Suite, 1 King Bed with Sofa bed (Clearwater Bay)

Family Room, 2 Double Beds

Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Room, 1 King Bed, Ocean View

Premium Villa, 1 King Bed (Pool)

Family Room, 2 Twin Beds, Balcony

Royal Villa, 2 Double Beds, Private Pool

Premium Villa, 1 King Bed, Private Pool

Standard Twin Room, 2 Twin Beds, Private Pool

Hotel Policies

Pets

Sustainability Certifications

Pets

General

General

Guest type

Sustainability Certifications

General

General

General

General

General

General

General

Ask about this hotel

Guest reviews(14 total)