Letras Gigantes Villarrica
Letras Gigantes Villarrica, Paseo Costanera Villarrica, 493 0768 Villarrica, Chile- Attraction
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Hotels in Villarrica8.7Excellent(118 reviews) 
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Hotel El Ciervo
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About this hotel
Luxurious Accommodations
Hotel El Ciervo offers elegantly decorated rooms with modern amenities, including free Wi-Fi and cable TV. The stylish furnishing and cozy fireplaces create a welcoming atmosphere for guests to unwind and relax after a day of exploration.
Scenic Surroundings and Recreational Activities
Situated just steps away from Villarrica Lake, guests can enjoy breathtaking views of the lake and Villarrica Volcano while lounging by the garden swimming pool. For the more adventurous, a nautical club nearby offers various water sports activities, perfect for a fun-filled day under the sun.
Culinary Delights and Relaxation
Indulge in a delicious breakfast spread featuring fresh ingredients and homemade treats. Guests can also savor international cuisine at the on-site restaurant or sip on refreshing drinks from the bar amidst the tranquil garden setting. After a day of activities, unwind in the lobby library by the fireplace with a good book in hand.
Book your stay at Hotel El Ciervo for a memorable and relaxing getaway by Villarrica Lake.
Nearby Attractions
Lago Villarrica / Costanera
Lago Villarrica / Costanera, Paseo Costanera Villarrica, 493 0768 Villarrica, Chile- Viewpoint
Embarcadero de Villarrica
Embarcadero de Villarrica, General Körner, 493 0386 Villarrica, Chile- Attraction
Paseo Artesanal
Paseo Artesanal, General Körner, 493 0386 Villarrica, Chile- Attraction
Vista Panorámica
Vista Panorámica, Arturo Prat, 493 0386 Villarrica, Chile- Viewpoint
Ruka Mapuche
Ruka Mapuche, Avenida Pedro de Valdivia 1041, 493 0768 Villarrica, Chile- Attraction
Galeria Quetropillán
Galeria Quetropillán, Anfión Muñoz, 493 0611 Villarrica, Chile- Attraction
Galeria Artesanal
Galeria Artesanal, Gerónimo de Alderete 656, 493 0611 Villarrica, Chile- Attraction
Mercado Fritz
Mercado Fritz, Aviador Acevedo 612, 493 0768 Villarrica, Chile- Public Art
Plaza de Armas de Villarrica
Plaza de Armas de Villarrica, Villarrica, Provincia de Cautín, Chile- Park
Embarcadero El Lanchón
Embarcadero El Lanchón, Arturo Prat, 493 0386 Villarrica, Chile- Attraction
Sitio Arqueológico 'El Fuerte'
Sitio Arqueológico 'El Fuerte', General San Martín, 493 0611 Villarrica, Chile- Attraction
Plaza costanera
Plaza costanera, Villarrica, Provincia de Cautín, Chile- Park
Important Information
LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
Family rooms
Garden
Pets allowed
Laundry
Luggage storage
Safety deposit box
Bar
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Meeting/banquet facilities
Sauna
Dry cleaning
Breakfast in the room
Non-smoking throughout
Private parking
Outdoor pool
Sun terrace
Private check-in/check-out
Daily housekeeping
Designated smoking area
Shared lounge/TV area
Concierge service
Special diet menus - on request
Outdoor pool - seasonal
Kid meals
Plunge pool
Outdoor furniture
Sun loungers or beach chairs
Wine/champagne
Sun umbrellas
Fruits
Pet bowls
Beach
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Key access
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
Security alarm
Thermometers for guests provided by property
Room Types
Suite - Main Building
Up to 3 guests35 sqmQueen bed (151-180 cm wide)
Spacious room featuring king size bed, garden and lake views, heating, fireplace, cable TV and private bathroom.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
35 sqm
Lake View
In-room amenities
ShowerSafety deposit boxTVAir conditioningHair dryerDeskSeating AreaFanToiletPrivate bathroomHeatingSatellite channelsFireplaceSofaHardwood or parquet floorsDining area
Family Room
Up to 5 guests24 sqm3 Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
This family room's special feature is the pool with a view. Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, executive lounge access, a seating area as well as an inner courtyard view. The unit offers 4 beds.
Sleeps
Up to 5 guests
5 adults · 3 children
Beds
3 Twin bed (90-130 cm wide), Queen bed (151-180 cm wide)
Room details
24 sqm
Courtyard View
In-room amenities
ShowerSafety deposit boxTVAir conditioningHair dryerSeating AreaFanToiletPrivate bathroomHeatingSatellite channelsPrivate entranceSofaDining areaExecutive lounge accessWardrobe or closet
Standard Double Room
Up to 2 guests20 sqmDouble bed (131-150 cm wide)
Features heating, cable TV and private bathroom.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
20 sqm
In-room amenities
ShowerSafety deposit boxTVAir conditioningHair dryerSeating AreaFanToiletPrivate bathroomHeatingSatellite channelsInterconnected room(s) availablePrivate entranceDining areaExecutive lounge accessWardrobe or closet
Superior room - Main Building
Up to 3 guests27 sqmQueen bed (151-180 cm wide)
Bright and spacious, this room features heating, cable TV, garden and lake views, and private bathroom.
Sleeps
Up to 3 guests
2 adults · 2 children
Beds
Queen bed (151-180 cm wide)
Room details
27 sqm
Lake View
In-room amenities
ShowerSafety deposit boxTVAir conditioningHair dryerDeskSeating AreaFanToiletPrivate bathroomHeatingSatellite channelsHardwood or parquet floorsDining areaExecutive lounge accessWardrobe or closet
Standard Twin Room
Up to 3 guests22 sqmTwin bed (90-130 cm wide), Double bed (131-150 cm wide)
The pool with a view is the standout feature of this twin room. Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a private entrance, executive lounge access, a seating area as well as an inner courtyard view. The unit has 2 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
22 sqm
Courtyard View
In-room amenities
ShowerSafety deposit boxTVAir conditioningHair dryerSeating AreaFanToiletPrivate bathroomHeatingSatellite channelsPrivate entranceDining areaExecutive lounge accessWardrobe or closetLinen
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(118 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 13, 2026Excelente todo. La limpieza, el personal, la ubicación y la vista. El desayuno muy completo. Sin dudas regresaremos. Todo limpio y ordenado. Los detalles florales y los mensajes alentadores, merecen un punto extra. La chica de recepción (Alisson) fue siempre muy atenta y simpática.
10/10
Reviewed Sep 7, 2026El hotel hermoso, muy acogedor.
10/10
Reviewed Aug 27, 2026Adoramos nossa estadia! O hotel é lindo, muito aconchegante e acolhedor, com um café da manhã excelente. Tudo muito bem cuidado e pensado para proporcionar uma ótima experiência. Super recomendamos!
8/10
Reviewed Aug 24, 2026El Hotel es muy Acogedor y el Personal También!! todo el tiempo preocupadas por cualquier detalle.
Realmente todo bien. Lo único que podría ser un detalle, es que la Cama era absolutamente incómoda, colchones separados, por lo que se hundia al medio.-
10/10
Reviewed Aug 16, 2026Acogedor, muy clásico del sur de Chile, excelente el desayuno y muy buena atención
La cantidad de estacionamientos de vehículo eran muy pocos
10/10
Reviewed Aug 4, 2026El desayuno muy rico
10/10
Reviewed Jul 23, 2026La atención,amabilidad y privacidad
Nada
10/10
Reviewed Jul 20, 2026Atención del personal y amplitud del lugar.
Todo me gustó.
10/10
Reviewed Jul 18, 2026Sus espacios acogedores, amplios , limpios, hotel cercano al lago, a metros de restaurantes. Calentito con estufa a leña .
8/10
Reviewed Jul 14, 2026La atención del personal
10/10
Reviewed Jun 30, 2026Todo
Nada
10/10
Reviewed Jun 30, 2026Personal muy amable, lugar céntrico, habitación acogedora, el aire acondicionado funcionaba super bien. El desayuno muy bueno!!! Nos encantó!!
Habían telas de araña en la ventana, por el interior. Solo como sugerencia: que todas las habitaciones tengan secador de pelo.
10/10
Reviewed Jun 30, 2026La amabilidad y disposición del personal
10/10
Reviewed Jun 29, 2026La amabilidad y calidez del personal, atentos en todo momento a lo mas mínimo Hotel bien limpio en habitaciones como en áreas comunes Excelente desayuno, y restaurante en interior del hotel Lo recomiendo 100%
9/10
Reviewed Jun 29, 2026La amabilidad y atención de su personal
Nada
4/10
Reviewed Jun 22, 2026Das Zimmer war ausgesprochen kalt, wohl seit Tagen nicht geheizt. Heizung laut, was zu schlechtem Schlaf geführt hat.
10/10
Reviewed Jun 22, 2026Las habitaciones son cómodas, limpias y acogedoras. Lo que más destaco es la amabilidad de todo el personal, siempre atentos y con un trato muy cercano que realmente hace sentir como en casa. Fue una estadía muy agradable.
Nada que destacar, todo excepcional!
10/10
Reviewed Jun 22, 2026Hermoso hotel, acogedor, tranquilo y su personal muy cálido, se nota el cariño puesto en cada detalle. En el desayuno hay panadería y pastelería casera 10/10! Esta es mi segunda estadía y me llevé la sorpresa que hay espacios nuevos, como una linda salita con una estación de té y una pequeña biblioteca en el segundo piso y el buffet remodelado. Fue una excelente estadía, totalmente lo recomiendo!
10/10
Reviewed Jun 15, 2026La experiencia en el hotel fue excelente. La atención del personal destacó por su amabilidad y disposición, siempre atentos a cada detalle. La habitación ofrecía gran comodidad y la cama resultó especialmente confortable, garantizando un descanso pleno. Sin duda, un lugar recomendable por la calidad de su servicio y el trato
10/10
Reviewed Jun 13, 2026Me encantó el hotel. Es lindo, acogedor, chimenea en el primer piso, con detalles bonitos. Las piezas con calefacción. Nos hicieron un upgrade cuando llegamos a habitaciones muy buenas y bonitas, y nos permitieron pedir el desayuno más temprano que la hora de inicio del servicio. Todo el personal muy amable y dispuesto a ayudar.
Nada, todo bien
10/10
Reviewed May 30, 2026La atención del personal excelente y amables
Bajo la calidad que tenían del bufet al desayuno antes había más variedad
10/10
Reviewed May 28, 2026Tranquilidad y amabilidad del personal
10/10
Reviewed Apr 25, 2026El carácter colonial, súper lindo el lugar! Y despertar con el sonido de los pájaros, notable.
Quizás en tiempos de lluvia intensa, que no tenga un estacionamiento techado, puede ser problemático si viajas con niños, pero fuera de eso, todo está super bien. Otro detalle, mi pieza tenía espejo frente a la cama, si te gustan las películas de terror, no es agradable jajaja Pero colgando una chaqueta, cero problema
9/10
Reviewed Apr 8, 2026Su estructura, la buena atención, la calides de su estructura
Me gustó todo
10/10
Reviewed Apr 7, 2026Muy rico, muy bien presentado, se nota la calidad y muy abundante.
Nada que no me gustara.
10/10
Reviewed Apr 7, 2026El Hotel El Ciervo tiene una ubicación privilegiada, lo que hizo mi estadía aún más agradable. El desayuno buffet superó mis expectativas todo muy rico, variado y con un toque casero que se agradece. Además, quiero destacar la buena atención de todo el personal recepción, mucamas, garzones y mantención, siempre amables y preocupados de que uno tenga una grata experiencia. Sin duda, volvería nuevamente en otra ocasión.
9/10
Reviewed Apr 5, 2026El desayuno y la ubicacion me parecieron muy buenos y el restaurante mismo daba un excelente menu y atencion
Todo bien
10/10
Reviewed Mar 23, 2026La disponibilidad de la recepcionista de orientarnos .nos giusto
Nos gusto todo
7/10
Reviewed Mar 18, 2026El desayuno estaba rico y me encantó la ubicación.
9/10
Reviewed Mar 13, 2026el lugar muy bien conservado, el ambiente relajado y tranquilo.
6/10
Reviewed Mar 7, 2026Personal muy amable
Los baños necesitan algunas mejoras
10/10
Reviewed Mar 1, 2026La comodidad, la amabilidad de los trabajadores, la piscina, la cercanía a Costanera, cafeterías y restaurantes.
Punto aparte de lo maravilloso del hotel y de los trabajadores... Lo que no me gustó fue que nos topamos con una persona que se alojó en el hotel y alegaba por todo en la comida, que estaba helada, que estaba cruda, que estaba cocida... Oohh que desagradable el señor... Es el único punto malo, pero que no tiene nada que ver con la maravilla de hotel y trabajadores.
9/10
Reviewed Feb 26, 2026Piscina y restaurant
Restaurant cierra temprano
9/10
Reviewed Feb 1, 2026● La muy buena atención de todo el personal. ● Las personas hacen el lugar bueno ● Ambiente que genera el personal hace una estadía confortable
9/10
Reviewed Jan 28, 2026la atencion de las funcionarias, seguido del desayuno variado
la luz externa que entraba a la habitación en la noche la cortina no oscurecía la pieza
4/10
Reviewed Jan 19, 2026La ubicación
El desayuno, era hasta las 10:30, pero a las 9:30 ya no queda nada y había que pedirle que porfavor trajeran algo para desayunar y en la habitacion estaba muy fría
6/10
Reviewed Jan 19, 2026ubicacion
pieza sin ventana y no era para el valor que se cobro
8/10
Reviewed Jan 16, 2026Um hotel com ótima localização, quarto amplo e aconchegante, chuveiro bom.
9/10
Reviewed Jan 11, 2026La ambientación antigua, la vista al lago, la atención, la ubicación
El desayuno era un poco pobre, las alfombras del segundo piso las podrían cambiar
7/10
Reviewed Jan 3, 2026La piscina espectacular limpia al 100% , las reposeras con el patio bien mantenido verde . Y la atención del personal en especial de allíson muy amable atenta y profesional .
El desayuno pobre , solo jamón queso y tomate crudo , el baño de mi habitación descascarado en todas partes y muy viejo todo , el piso suena mucho al pisar .
9/10
Reviewed Jan 1, 2026Todo exelente
9/10
Reviewed Dec 24, 2025La vista al Lago, la piscina, el restaurante, la atención
Hay cosas que son bastante viejos
4/10
Reviewed Dec 21, 2025Nada. Solo algunas personas del servicio merecen reconocimiento. La "gerenta" pésima su atención
Decepcionante el desayuno. Escaso. Poco variado. Los pedazos de queso y cecina no eran más de 5 y del tamaño de un dedal. Siendo una zona de mermeladas quesos y cecinas la oferta era minina. Estrecho el.lugar de las mesas.
8/10
Reviewed Dec 17, 2025Buen desayuno habitación con mayor espacio
10/10
Reviewed Dec 9, 2025La atencion del personal excelente, todo muy limpio y lindo
Unos detalles en la pintura
8/10
Reviewed Nov 3, 2025La ubicacion y la tinaja
10/10
Reviewed Oct 18, 2025Lugar muy bonito h bien ubicado
Nada
8/10
Reviewed Aug 24, 2025Ubicación
Habitaciones poco insonora, se escuchaba todo de la pieza al lado
8/10
Reviewed Aug 22, 2025El desayuno y la atención
El estacionamiento. Se escuchaban las voces en habitación contigua
10/10
Reviewed Aug 18, 2025Ideal para descansar .buenas ubicacion .el personal muy amable .la comida rica bien preparada..se nota que hay preocupación ..
Nada
10/10
Reviewed Aug 11, 2025Espectacular estadía. Bien ubicado, muy buen servicio, detalles que te hacen sentir muy acogido. Muy recomendado.
8/10
Reviewed Jul 21, 2025Muy buena ubicación, rico desayuno.
6/10
Reviewed Jul 2, 2025Muy lindo, estilo vintage
Mala calefacción del dormitorio, pase frío 😢
9/10
Reviewed Apr 5, 2025Good stay In villarica. Unfortunately no coffee was available in our breakfast. With parking. Near restaurants.
9/10
Reviewed Feb 11, 2025Staff were excellent and did their best to accommodate the language gap. Location is within a few minutes walk to shops and restaurants and a short stroll to the lakeside.
Nothing significant. Scrambled eggs were available at breakfast but 1 or 2 more hot food options would have been welcomed.
4/10
Reviewed Feb 11, 2025Location good, hotel in general was tired and dated.
Room allocated as overlooking courtyard, which actually was the car park Breakfast chaotic.
7/10
Reviewed Jan 20, 2025Fantastic location with lovely grounds and comfortable public spaces. The hotel is a short walk to the lake and the center of town, where there are lots of restaurants and shopping. Nice breakfast. The staff was very friendly.On a clear day, the view of Volcan Villarrica are stunning.
The bathroom had no exhaust fan so it got really steamy. The shower water temperature changed from hot to cold and back again randomly. Parts of the room, specifically the windowsills, hadn't been dusted in a long time.
9/10
Reviewed Dec 26, 2024The location is perfect. The room was very nice and had an impressive view of the volcano.
The breakfast can improve. We could not drink the coffee.
8/10
Reviewed Dec 5, 2024very large room with volcano view;, table and chairs, plenty of space to unpack fridge in room; large, comfortable bed; AC and heat; good location - quiet at the edge of town but close enough to walk everywhere; free parking out front; friendly staff (loaned us towels for the thermal baths); able to get hot water for tea in the breakfast room any time; adequate breakfast (homemade cakes, homemade white and wheat bread, scrambled eggs, fruit); hotel is an old villa with unique old furnishings
internet wasn't great; heating unit is in the bedroom, far from the bathroom, so the bathroom can be quite chilly if you don't let the heat run for a while before showering; breakfast quality declined each day--one day there was no yoghurt or hot milk for coffee, then there was also no fruit except for cherries (prior there were oranges, apples, bananas), and no brewed coffee (only instant)--we had the impression that the breakfast selection varied depending on the number of guests; breakfast was always adequate, but the variety declined during our stay; upon check-in the receptionist was going to charge us about $60 more than the amount on our Booking reservation--we brought the matter to her attention and after discussing with a colleague she charged us the expected amount (bottom line: you need to be aware of what the total bill should be)
10/10
Reviewed Feb 26, 2024Gorgeous place in a great location. Lovely pool and views of the volcano and a great terrace to sit on with a coffee
10/10
Reviewed Dec 12, 2023Very well located, kind staff and cozy facilities
10/10
Reviewed Jan 6, 2023The staff was exceedingly friendly and helpful. The location, close to shopping and lakeshore, was perfect. Easy to park our rental car. breakfast was perfect.
the coffee. there is an expreso machine but you have to ask for one. not all staff know how to operate it.
10/10
Reviewed Dec 30, 2022The staff, facilities, decorations, gardens
nothing
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Excellent service
- •Great location
- •Beautiful views
- •Nice amenities
Areas to consider
- •Poor breakfast variety
- •Room maintenance issues
- •Noise disturbances
Cleanliness
8.41/10Some concerns about cleanliness and maintenance were noted, such as old bathrooms and carpet conditions.
Service
9.38/10Positive mentions of staff attentiveness and service quality highlight the exceptional service experience.
Location
9.42/10Multiple reviews praised the hotel's favorable location, particularly its views and accessibility.
Room Quality
7.87/10Comments regarding old furnishings and insufficient sound insulation imply areas for improvement in room quality.
Amenities
8.9/10Amenities such as the pool and restaurant were highlighted positively, though some items were noted as outdated.
Value for Money
8.86/10The overall assessment suggests value for the location and amenities, despite some disappointments in breakfast.
Food and Beverage
7.91/10The breakfast offerings were frequently criticized for variety and quantity, impacting the food experience.
Overall Experience
8.88/10The majority of reviews express a positive overall experience, with reiterations of return visits.