The Grace Hotel vs Similar Hotels

Rooms were spacious and comfortable, but some guests mentioned they were smaller than expected.

Rooms described as comfortable by several guests, but others say the room did not match the booking/photos, felt outdated, had odors or maintenance issues (lamps, curtains, missing tiles).

Some issues with room temperature and ventilation noted, but overall comfort acknowledged.

Rooms were reported as spacious and generally in good condition.

The rooms were clean and well-maintained, although there were comments regarding minor repairs needed.

Multiple reviews report stains on sheets, strong cleaning-smell, nails/floor dirt, poor bathroom and kitchen cleaning, missing tiles and lingering odors — overall below expectations.

General cleanliness is praised, but some concerns about the areas for improvement.

Multiple reviews indicated issues with cleanliness, especially in the bathrooms and under the beds.

The hotel is well-located in Chapinero, with good connectivity and a safe environment praised by guests.

Frequently noted as a strong point: close to center, shops, bus stops and lively Chapinero; some reports of nighttime noise and one comment about a risky area, but overall location is a key positive.

Located in a safe area with good public transport access.

Several reviews praised the safe and convenient location, with nearby amenities.

The front desk staff were noted as helpful and friendly, providing excellent service throughout the stay.

Consistently praised staff and receptionists (Alexa mentioned by name) described as very amable, atento y servicial; guests repeatedly highlight helpful, friendly service.

Staff is consistently noted as friendly and helpful across multiple reviews.

Generally mentioned as helpful, though some found it slow at times.

The breakfast quality was described as having opportunities for improvement, though satisfactory overall.

Mixed but generally positive: several guests liked the breakfast options and coffee, while others note the included breakfast is served offsite in a nearby bakery and could be improved (more fruit, quality).

Breakfast options are satisfactory but could use more variety.

Breakfast was enjoyed, although there were requests for better service and options.

There were mentions of no elevator and some other facility gaps like inadequate towels and small breakfast area.

Amenities are limited: no elevator for upper floors, no on-site staff overnight (check-in/code issues), lack of kitchen utensils and no place to heat water for some guests.

Amenities like breakfast and comfort are highlighted positively.

Amenities were somewhat adequate, but some comments noted room for improvement.

Overall, guests felt that the value for money was satisfactory despite some areas for improvement.

Multiple guests note good stay for the price and reasonable comfort; despite some shortcomings, perceived as good value overall.

Good value indicated, particularly in terms of price for the service received.

Overall good value for the quality of rooms and location.