Al Smou Hotel Apartments

Not worth value paid

Everything was in walking distance

I have a reservation for eight night. Service was good. People work on the front desk very friendly and nice overall very happy with everything.

Pls don't send me a msg again and agin

Good

Lots of dining options!

The people who worked there were very nice and competent but the property was dirty. There was bugs in the room, the property was moldy, walls are thin, you can hear everything from the hallway and other rooms.

The overall condition of the property was poor. Inside the room there was mold on the walls close to the AC area. We also asked for a crib which came broken; we had to call them to repair couple elements in the apartment that broke such as the bidet in the washroom which was leaking and then the sink which leaked under and all around the kitchen, and almost caused me to fall. Before leaving, the sink got also clogged, but we didn't bother telling them as we were checking out. The wifi stopped working multiple times, they had to come and change the router. I have to admit that the only thing that made the staying bearable is their customer service. They were always there to repair their mess or when there was no parking they would take my car keys and park the car for me. They were also very accommodating by allowing us to check-in and check-out from the property later.

Room size ok but the location and the furnitures not OK, electronics items not working like fridge, telephone....

Outstanding hospitality, sparkling clean. Thank you.

Worst hotel I have been too .. room is not clean with smell, they dont do room service if you stay more than one night and you have to call them to clean your room every day, they dont give complementary water which will just cost them 1 dirham.. Only their service was fine and price

This hotel.Com site is not better one for the booking becausr whenever u book the room after finishing the booking the will ask you to put credit or debit card no for payment same time they will cut the amount and next time when you will arrive at the hotel the receptionist will ask you to pay the amount again. So, first and last experience from this site was worst. 😒😒😒😒

Liked nothing. Verg average location and facility. Bad part was the miscommunication about the facility. I specifically wanted a place with free parking and there is no parking available. Secondly, I booked for 4 people and later learned that bedding was available for 2 people only. Had to pay 50 dirhams per person per night additional, which was a surprise.

Wash room very narrow and needs some kind of maintenance. The rest is fine.

Hotel is nice, But crowd that comes to stay not the greatest. Passed on indecent comments to my fiancé in the Elevator. Hotel staff is good, So are the rooms. Surprisingly have laundry and iron facility with handy working kitchen. Price is great, Will recommend highly

Not very good - out-dated hotel.

it takes a lot of time during check-in and even on check-out.

not bad in itself,,but the back rooms overview a bad location

The Good: 1) Very attentive and helpful front desk staff. 2) Supermarket which is open all night, near the property. The Bad: 1) The room is cleaned once in two days. 2) The bell boy doesn't explain how to use the equipment in the room. I had to figure out things for myself.

Our stay was good but not as it was stated, in website but i love that hotel because of price 120aed/night.