River City Casino and Hotel

We love staying there as it is nice to be able to walk inside at night and the free soft drinks are nice. The place is usually quiet and the beds are usually comfortable, but not always. Also, it can be a bit expensive sometimes for the amenities.

This time one of the bed and pillows were not comfortable, usually they are. Also, it was loud in the hallway. The cleaning people start a bit too early when you have had a late night. Also, it was more than $200 this time which makes it not quite worth it.

The hotel was sufficient for our stay. The staff was friendly and helpful. We checked out the casino which was cool to have near the hotel. The room was comfortable overall.

The hotel rooms could be a little cleaner. There was build up and residue on the shower head that looked like it hadn't been cleaned in a while. One of the air conditioning vents wasn't working so the AC didnt work that well.

River City Casino is not a good experience. The hotel is nice but not exceptional. Doesn't have room service, there's no pool, no arcade or anything for kids - yet they charge a resort fee. There is nothing around outside of the casino unless you want a tattoo or smell the odors emanating from MSD (Metropolitan Sewer District) next door.

Did not have Breakfast. Did grab a Coffee at cafe. It was delicious staff was friendly. Front desk very hospitable great outing it was for my Moms 77th celebration of life.

The shower was brautiful. Water was cold. I had to take a shower anywayy

Just stayed the night and had a blast. 2 restaurants stayed open till 11pm and the drinks till 2am.

Friendly staff, clean room

Food options

Once we got in things were great. Registering into the hotel was difficult. The signage was unclear where to go. We had to put luggage back into the car and drive around the entire building to park in the parking garage. Some of the auto door openers were broken making it difficult for me to get I. ( new wheelchair user). Once in the staff was very helpful. I’d booked 3rd party so there was no mobility accessible room available but when asked they did deliver to the room a sturdy shower chair. The room was comfortable but all 4 pillows on the bed were very firm.

The entry to the hotel had trash that wasn’t attended to. The asian restaurant needed dusting on the shelves in the dining area.

L hotel était propre et très confortable.

La douche était cassée

The room was amazing. Wonderful help.

Not enough towels in the room.

Clean. Kind staff.

Leaving it.

Fantastic!

This hotel is excellent. Can’t believe what we got for the money. Very plush and nice hotel as you would expect at upscale casino. Very clean and well maintained. Room was fabulous. Staff were all very friendly and helpful. Would’ve expected to pay twice as much. Highly recommend.

Can’t think of anything.

Everything

N/A

Nice property situated on the Missouri River

No issues with the property

My review is of the casino, and not the hotel, just had a bad experience last Saturday on 6/27. I was playing a slot machine and when the machine hit a bonus, the machine froze up and would not give me my free spins. After several mins. someone finally came and tried to reboot the machine, then another tech. came and opened the machine and tried several things even switched out the button keys, and was very nice and apologetic. But then someone came around and was very rude and said you need to sign this and we will give you the money in the machine, we do not know when it will be fixed. Then I said, well the machine is in a bonus and I should get paid more and refused to sign. Then she said it might take a few days are you going to wait a few days. After that I asked to speak to a manager, after several mins., a manager came out and did not even talk to me or apologize for the situation, he just told the girl who was asking me to sign the paper and give me the money in the machine that there is nothing they can do and I need to take the money, and if the machine pays then they will call me. So, after about an hour of sitting there waiting for them to fix the machine, I finally agreed to take the money in the machine and left my name and number with the girl, but I still have not heard back. I also asked if I could get a comp on a drink, room, or food, and they basically laughed at me and said no way! It was just an overall bad customer experience and they seemed like they did not care, especially the manager who was worthless. Hope to get a call, and no idea what the bonus would have paid out and will probably never see my money!

Rooms were comfortable clean and quiet. Shower was amazing with amazing water pressure. Liked that the hotel is away from the casino traffic. We did have a slow draining sink, but mentioned it to hotel staff and was fixed right away.

Wish there were more restaurants and open through the week. Area was a little deserted and industrial, but didn't have any issues on property. Would have liked to have a nice view of the river along the walking path and maybe some benches along the way to enjoy it.

Comfort of room

Could not connect to Streaming to watch tv; no microwave or utensils

Casino

Bed was super uncomfortable for the price

very nice room with a patio, amazingly nice staff. clean nice smelling room, despite the hallway being kind of stinky. VERY clean bathroom and shower.

Beautiful hotel/casino. Great staff. Great ventilation, no smoke smell in the hotel area. Restaurant area outside the casino were fabulous.

No communication with the guest, when the hotel and casino was evacuated. I was staying at the hotel, they had my number but no information was given. My wife’s had medication that was to be taken, that was in our room. Thankfully not life or death meds.

The people were nice. The room was very pleasant.

The food was not what we expected. Not great.

Other than the gaming floor, most of the amenities were only available late in the week. The desk staff was incredibly friendly, but understaffed. We waited over 20 min to check in with only 1 group being helped as we arrived.

Everything

Clean. Comfortable beds.

All the restaurants & bars closed other than 2.

No pool, no sauna, no arcade for kids. Rooms okay, nothing special, but may be charged "resort fee". Good variety of musical acts, comedians. Can't bring kids, luggage thru casino if you accidentally park far from hotel. Can't access 2 restaurants with children because no entrance to them except thru the casino.

i love staying at this place.

We found most of the staff helpful & friendly. The hotel was dated but clean. Even the hallways & rooms smelled clean and not smokey even though we were at a casino.

Things could certainly use a refresher of decor & the rooms updated. Additionally we could not find good food there despite all of the restaurants. We didn't try the Steakhouse & that could have been a good meal but instead we started going to local restaurants.

I liked the casino

I did not like there was not a free anything for breakfast and there was not a good view. Also the staff took way too long to help with towels

不错

Good times here I didn't stay at hotel on this visit but I have stayed here in the past and it was very nice. Only downside is no pool or hot tub other than that it was a great stay

That the staff were every friendly.

Nothing we loved it

Room was nice! Great view of the river, Especially at nite! Bathroom was a decent size, plenty of room!

This is a very nice property with several dining options. I wasn't prepared for the amount of smoking going on in the casino. While the facilities were nice, the staff pleasant and helpful, the air quality was unpleasant. I couldn't tell if it was on my clothing or in the room. We had requested a non smoking room. I also accidentally booked our room through Expedia, which I didn't know until I checked on line to reserve a table at a restaurant whose name I was given when I reserved the room, and found that there was no restaurant by that name there. Be very careful when booking a room on line. There was no indication I was booking through Expedia, only the name of the hotel. This is not the hotel's fault, but Expedia using some deceptive practices to sell rooms. Check that you are calling the hotel directly.

THE ROOM WAS VERY CLEAN.

I don't like that you allow smoking on the gaming floor.

Location was 15 mins from everywhere I wanted to go. This is my second stay at this property.

Water takes long to get warm. Toilet was making a non stop hissing sound (I’m a light sleeper).

Very pretty

No microwaves in the room

Its absolutely beautiful, well maintained, family friendly, and staff great, and alot to do!

Cant think of a thing.

The convenience of having a room in the casino so I didn't have to drive an hour to get home.

The desk clerk (Michael) that check me in was very rude!

Nice rooms, clean and nice staffs

Nothing

Posizione buona per le mie esigenze

Camere datate. Pulizia scarsa sia negli ambienti pubblici che in camera

Smoke entering casino/ ban smoking Takes away from destination.. Felt like yrs behind because of smoking Partly non smoking is a joke!!!

My daughter and enjoyed ourselves

I lost at the casino lol😭😭

Wonderful atmosphere and very pleasant people! Staff is simply amazing and the hotel stay was great! Fantastic food! The winnings are a huge plus!

The room was clean. The bed was comfortable. Most of the staff was great.

Poor lighting in the parking lot to get to the hotel. Needs a microwave to heat food we purchased on site. Needs more than 2 towels, wash clothes etc in the room if we book 4 days. Also extra toilet paper and Kleenex. Asked if I could checkout at 1:55 am because we had to leave at 3:00 am to get to the airport. Worker said no, went back at 3:00 am and she had a sign out to lunch 3:00-3:30 am.

Safety, clean, luxurious, comfortable, private

No parking valet, not easy to get luggage etc..to room. Expensive food options.

It was very nice.

The bed wasn't as soft as we like it.

Went to cash out chips and they absolutely refused to cash me out without ID. Had to call gaming to force them to cash the chips. 1 out of 5 rating for me.

Tight machines, restaurants have gone downhill since Covid Save your money and go to the Horshoe casino 100$ slot play at Horshoe

Beautiful Hotel and Casino

The problem with River City is that somewhere along the line they completely eliminated customer service. On multiple occasions I've been told by frontline staff not to even waste my time with questions about the hard to redeem, deceptive promotional offers. If they can find any reason to deny fulfilling one of their promotions, they will. The "app" doesn't allow you to change your password without being at home and in front of a computer and the app has to be active for you to receive anything. Unless you are "hosted", in the top 5% of gambling losers, they simply don't even make a note about your concerns and they never get back to you. There are plenty of staff, but no one is empowered to do anything but smile.

The room was nice and very clean. It had a great rate. The shower is amazing with 2 heads. Instant hot water. Bed was comfortable. There is plenty of room for me traveling for construction work. Restaurants had very friendly staff and great food. Pizza and burgers were fantastic. Very quiet so had great sleep for the next day.

Pillows are uncomfortable. There is no option for breakfast until 7 a.m., so I had to find food before work. No freezer in room for my ice packs.

Love to watch the barges on the river.