Homewood Suites by Hilton Queretaro vs Similar Hotels

Several room-level issues: noisy or ineffective air conditioning, refrigerators not cooling, thin sofa-bed mattresses (feeling tubes), some rooms with poor ventilation and narrow showers; some guests still found beds comfortable.

Some complaints about noise and comfort, specifically regarding bed comfort and wall thinness.

Some rooms are described as outdated, with old carpets.

Rooms received mixed reviews; some comfort issues were mentioned.

Mixed but leaning negative: several guests reported visible dirt, dusty rooms and hallway carpet issues; one review explicitly said rooms appeared unclean and there were instances of trash left in rooms.

Many reviews praise the exceptional cleanliness of the hotel.

Several guests mentioned issues with room cleanliness.

Some guests reported issues with room cleanliness and maintenance.

Mostly positive: many guests cited a good/convenient location, though a few noted the hotel is relatively remote from shops/Centro and not within easy walking distance to supermarkets.

Good location but a bit far from the center; accessible by car.

Convenient location for business trips, although not centrally located.

Convenient location for both work and leisure activities.

Generally praised: multiple mentions of very friendly and helpful staff and good reception service, though a few notes about limited breakfast staffing and one instance of poor supervisor attitude.

Overall decent service, though there were mentions of staff rudeness in some reviews.

Most reviews praised the staff as friendly and helpful.

Overall service was generally praised, but specific instances of poor attitude were noted.

Generally positive buffet/breakfast comments (described as tasty), but recurring complaints about limited variety and occasional quality issues (sour-tasting egg, lukewarm beans).

Breakfast was good, although not included in all reservations.

Food was described as good, contributing positively to the stay.

Food quality was mentioned positively, although service issues impacted overall experience.

Strong positives: guests liked on-site amenities (pool, BBQ & fire pit, basketball court, Tesla charger, pet-friendly policy); some amenities (pool water) noted as lukewarm but overall seen as a plus.

Standard amenities for business stays; reviews mention a lack of equipment in the gym.

Standard amenities noted, meet expectation.

Amenities like the sauna and restaurant were highlighted positively.

Perceived as good value by several reviewers (explicit 'bom custo benefício'), thanks to included breakfast and amenities, though cleanliness and room issues moderate the perception.

Good value but some reviews mention high costs relative to services provided.

Slight misalignment in perceived value compared to price.

Some guests found the prices high relative to the provided quality.