Apart'Hotel Sainte-Marthe

EMON at reception was very belpful in securing a same-day appointment for dental emergency! Gracious staff, great location & laundry for travelers. Outdoor rooftop terrace, nearby grocery and bakery a bonus!

The property was excellent with a supermarket and a bus stop in front of the building.

Ok location

Parking was secure - Room very basic needs a refurb

I liked having a kitchenette. I would suggest better quality pots and pans (stainless steel) and more cutlery.

This was a great hotel that had a little kitchenette and made it very easy to self cater. Only a very short walk to the old town in Avignon.

In addition to good accommodations, the location was just outside the walled old town. The town center was about a 2.5 one way walk. It was a plus being able to close the bedroom doors to separate the bedroom from the living room and kitchen. There is a grocery store just outside the hotel fence. About the old town: The economy in the city seemed to be a bit depressed with a number of storefronts closed permanently. While we took a break at the public park across the street from the police station, we observed several drug deals taking place. We made a personal decision not to be out after dusk. And an FYI, there is a free mini bus that will pick you up near the Thiers entrance outside the wall and take you as far as Place Pie in city center.

Excellent location for exploring Avignon, supermarket next door for all supplies needed. Helpful reception staff. Very tight entrance to underground carpark for larger cars.

The room was very dirty, our feet were covered in dirt when walking along the floor. The bedding was stained and had dirt marks on it. The room is also very tired.

Good location aprox 10 min from most important attractions. Place clean and staff friendly

Great value for the price. It’s not fancy but it’s clean and very functional. I appreciate that they have breakfast on site as well as laundry facilities. Very close to the university, and about a 20 minute walk from the tourist office and the center of the old city.

Our stay was perfectly fine, quite comfortable and good value.

Clean and comfortable and in a very good location

Great price for basically an apartment, as there’s kitchen and bathroom. Close to everything. But AC is really really bad. Why have AC if it can’t go lower than 23 degrees? It got hot fast and had to leave window open, inviting lots of bugs in, and I got bit all over at night, which ruined my night.

Great set up for three travellers!

Good experience, knowledgeable staff. As the property is a bit away from the city Center on a Sunday there were not many options available for dining.

Excellent studio with balcony with great view over the university and towards the place. Very friendly and helpful and very highly recommended as well as being very good value.

Wonderful friendly welcome from the young man at the reception

Amazing location and very comfortable, charming and well equipped. We booked last minute and were so happy to find it. Literally there isn't a better location. If younhave a car, 2 parking lots within a couple blocks either way. Be aware that it is on the 3rd floor with no elevator (typical for the older buildings downtown). Will stay again next time we visit Annecy.

You get what you pay for! Property needs a complete overhaul Room faced the railroad tracks and felt uncomfortable

Très bien

The room is not as nice as the pictures might lead you to believe but the location is just outside the city wall and has safe underground parking.

A bit noisy from the street as expected, but otherwise did the job and can walk into the city easily

Our apartment was comfortable, clean, and well-situated. A slight problem we had was finding the parking lot for our rented car. We did not realize that there were two lots and we did not find the loading zone during check-in. But everything worked out given a little extra time and a bit of patience. The staff all spoke English, which helped us a lot. The restaurants were within a 20-minute walk away. All in all, this apart'hotel was a great stay.

Nice place within walking distance of city center.

The hotel is very clean and the staffs are friendly. A supermarket is behind the hotel, you can buy what you needed.

Right outside the city wall, with a free electric bus to take you into town, and a supermarket in the same building. People were very nice, super helpful. Breakfast was also good. The place needs a few repairs, but the staff were helpful in trying to fix, and if unsuccessful gave us new rooms. Parking (paid) on site also a convenience if making this a base for day trips, as we did. A few funky rules such as take out your trash and wash your own dishes before checkout, but we were fine with that.

It was a great place to stay! Only a 20 minute walk to the Papal tour (a wonderful experience) and right across from the Papal village. The room had everything we needed including bike storage, kitchen and well thought out extras. The grocery store was a two minute walk. There was an abundance of restaurants in the Papal Village.

Ok for a night or two , bring your own shampoo, body wash and hand soap. They provide one for all horrible stuff to take a shower and wash your hands and hair

Very accommodating- we arrived early to the place and they let us leave our bags there for free until we had to check-in. There is also a grocery store a minute away, and a bus stop that takes you directly to Avignon Centre.

Great location

Great central location next to the heart of the old town. The bathrooms could do with a makeover.

No air conditioning, hotel staff will take your stuff during room service. For what you pay it’s awful service and the reception will always lie to you.

I loved the location, right across the street from the old city. There was a grocery store next door, very convenient. The property seems to be student residences as well as hotel and has laundry facilities, safe bicycle storage, recycling, an exercise room and breakfast for an extra fee, which we didn't do. The bed was comfy, the kitchen was fine, the shower was great, the room was very spacious, but with a characterless, unadorned feel. Still, over all, good value.

Property is tired Bathtub is very slippery No soap ?!!! Only one towel per person Parking is close to building Walking distance to old city

Room was clean and great for solo traveller. The location is a little far from city center, but is definitely walkable to city center and the train station. Location is quiet and safe, and there’s a grocery store right beside the building so very convenient. The shower was a bit small and nowhere to put the shower gel, so it was a bit difficult to place my things. Staff were very friendly and helpful. The reception is limited hours, but I didn’t find that to be a problem. Overall I would recommend!

It's very quiet and clean. There's a supermarket nearby, so it's very convenient. The best of all is the view. The staff is also very friendly.

Good location.

it was easy to find and check in was a breeze. the beautiful lady at the reception was very nice and accommodating. she was able to explain everything clearly. Really nice place to stay. 👍

If driving a car, it is difficult to locate. Had to park at least one kilometre away and walk to locate it. Then charged 15 euros to park. Dearest. Everyone else charges 10 euros. Won’t accept you till their stated hours so checkin is problematic - too many people wanting a room. Expectation that you bring you rubbish down with you on exit, take your bags to the car and then return your key. No real service.

This place is a steal! Very reasonably priced, immediately outside the walled city. Right next to a (nice) grocery store. It was the only room fridge we had in France that worked! It has cheap laundry facilities on site. Small kitchenette. Secure building and parking. It feels like a dorm but we loved that.

Excellent location, great condition and friendly staff - no hesitation in thoroughly recommending a stay when in the wonderful city of Avignon.

The apartment was spacious and the location was good. You can park at the hotel but there was a cost for that. I would return. The price was good.

Good location! Nice and friendly staff!

Perfect area

We arrived at 7:50 PM. The front office closed at 8 PM. The lady at the front office was rude. Basically said ‘here is the envelope with the information and I’m leaving’. I guess the office closed at 7:50 for her not at 8 PM.

These apartments are just outside the old city walls so easy access to old city.

This was a basic but clean and comfortable room. It had what we needed for a good night’s sleep. Satisfactory breakfast available on site.

The property has fulfilled my expectations.

Clean basic no frills apartment. Great location

Great stay, big rooms compared to others in Europe, convenient to walk around and a supermarket next to. Is fine for the price, it was clean and comfortable. The only thing was you must take your garbage or they will charge 20€ and parking is 12€ Free public parking very close but I preferred to have it right there because of luggage and kids.

Apart'Hotel Sainte-Marthe is right in the middle of Avignon, modern, spotlessly clean, has every amenity, ie, fridge, comfortable bed, dining table and chairs, air-con., kitchen utensils and crockery. Reception staff exceptionally helpful and welcoming; and the stylish reception area created an instant good impression. There is a private, secure parking area available for 12 euros per day, however it is not large and the parking spaces were snug. We returned to our car on the second day to find a maintenance van had reversed so close to the back of our car his tow bar was pushed under our bumper. We reported it to reception and fortunately the driver was in the building and removed the whole tow bar assembly. This allowed us to drive away without leaving our bumper behind! The driver was apologetic and we left on good terms, with no more than a ripple on our bumper. We loved the location and Avignon. I would use this Apart'Hotel again and would like to return to this beautiful city as there is so much to see.

This property is simply the best we have stayed in on this tour. Spacious modern with excellent facilities, easy bicycle storage and very helpful staff. It’s located adjacent to the old city and easy to find. Being close to the University meant our fellow guests were diverse and vibrant.

Good hotel, comfortable, clean and cheap

We were so glad to see the old city of Avignon at our doorstep!

Efficient check in. Great location new clean and well serviced

I only stayed in the room for less than two hours but the smell lingered on my hair and clothes until i took a much needed shower at the new accommodation i paid for. Dont be fooled by the reception area your accommodation is nothing like that. We went back to the reception the following morning to ask for a refund as it was closed when we left, but was told they could only rectify the situation, as no-one was available i fail to see how they could do that and in the absence of a demolition team i find the task would have required more than a spray of air freshers, it was the whole place, the overwhelming smell of stale cigarettes in a non smoking area was nauseating and i could smell what i can only describe as a mixture of vomit and excrement through the corridor. I have tried emailing all the available links, i want my money back so i can erase this unfortunate experience of beautiful Avignon from my memory. I booked through Expedia so your help to get a refund would be appreciated

Decent property next to the rampards

These are student dorms that are rented out in the summer so they come equipped with everything you need. The proximity to the old town is excellent. As well, there is a grocery store right around the corner. The hotel was very well run and we would not hesitate to return.

Room dirty and even after we complained, it was not fully cleaned. The bed was clean and comfortable though.

This proved to be a university - student residency that switches to "apart-hotel" during university holidays. Very basic equipped room & not clean at all. Luckily we had only booked to stay for a day there as a stopover.

Nice rooms for a good price. Free parking very close by.

Stay was good. 4 pm check in and 11 am checkout is very bad. Close proximity to bike stand and casino is helpful

We were not able to travel because of flight restrictions and concern for our safety and health. The host did not receive our VRBO emails. They had no idea we had initially (immediately after booking) emailed them from VRBO internal email system that we would be showing up late. It seems VRBO booked this site through Expedia and that is what the host was using for their booking system, not VRBO. We were also not able to cancel this booking, like we were with AirBnB and get our money back. This is a shame on VRBO!

Great place so close to the walled city. Gd parking. Everywhere easy walking distance. Beautifl city with loafs to do..all v friendly. Close to gd supermarket. Fab view from balcony. Spacious bathroom, comfy bed. Hand towel would have been useful and a toaster.

We booked a family suite and it was very comfortable since it was well equipped. This appart-hotel is in a good / convenient location infront of Avignon university. We arrived very late but check in process was easy. Only thing is that if you will arrive after 8pm you need to let hotel know.

Perfect place to explore Avignon from. Right outside the old city walls. A beautiful terrace overlooking the fort and free parking 6 minutes walk away!

Convenient to old town Avignon with free parking lot nearby; room includes kitchenette; supermarket downstairs; great value!

Pros: - Near the city center: easy access walking. - Parking places around the hotel for free. - Room was Ok but could be cleaner . - Reception was good and easy. Cons: - When we entered the room was smelling like Chlorine: not so nice. - Mosquitos even in a 4 floor.

It's close to the city. One can walk to the city center in about 20 minutes.

Unfortunately a very poor experience overall. A number of factual items on the description page are not true (no air conditioning in the room - which was a problem when it was hovering around 40 Celsius during the day and the windows would not open). The "Hotel" is in fact student accommodation with commensurate quality of the room and loud noises late through the night. There is also a requirement to wash all cutlery and empty rubbish bins before departure. Most importantly, our room was full of cockroaches which got through our luggage and left us with cockroach bites. On the morning we found them, the reception was not in fact open as advertised on the reservation page; there was a sign on the door advising that it was closed until 3PM so we couldn't do anything about it. When we returned in the evening they moved us to a different room fairly rapidly, but seemed totally indifferent about it. I then never heard any further communication from the management despite the desk agent advising that she would log the issue and I'd hear back. By this point of course the cockroaches had got further into our luggage, and we later found them in the rental car. Overall poor quality accommodation with basic factual errors on its online description. Clearly poor quality level of cleanliness backed up by limited reception hours and a complete lack of attentiveness in their service. I would not stay again; the prices are not that cheap relative to nearby accommodation.

30 minute queue to check in. They need to modernize the system to make it faster or have reception open for more than 4 hours. You also don't get much of a personal touch as it's impossible to ask the receptionist even simple questions because the lines are always long. The facilities are good otherwise. I would return but with the understanding the assistant is limited. No towels were changed or rooms cleaned during our stay.

Apart’Hotel Saint-Marthe was an excellent value in Avignon. I visited recently on a bike tour, and had a very pleasant stay. After I made the booking, I had an unexpected change of itinerary and had to cancel the second night of a two-night stay. Even though it was after the deadline for a change, the staff was very accommodating and facilitated the change, authorizing a refund of the second night through hotels.com. I arrived shortly after the office opened, and there was a line for check-in. While waiting, I heard the receptionist communicate flawlessly in four different languages. She was very courteous and professional. On a hot day, the room was cool and refreshing when we arrived. The Wifi was fast with no connection issues. They have a bike room to store bikes inside the building, giving me piece of mind that our bikes would be safe during our stay. The location is very convenient, just outside the city wall. There is a large grocery store directly under the hotel, and a kitchenette in the room. I regretted not being able to stay the second night of my stay and hope I get a chance to stay at Apart’Hotel Saint-Marthe again in the future.

I didn’t like the fact that the reception was only open for a few hours in the morning and a few hours in the afternoon. We were booked for 4 adults but only 3 towels were left in the bathroom. I contacted the housekeeper who said they would bring another towel in a few minutes but hours later it was delivered.

Decent place for a small family. Bare minimum. Wish they would have called or emailed me back when I tried to reach them.

This is a basic but just fine place to stay. The staff is friendly and helpful. The breakfast is good. It is very close to the TGV station but if you want to go to Avignon you need a car. There may be a bus but I didn't check that out. Times for check in are restricted so you have to be aware of that.

It expects you to clean the room. There is no soap or other little amenities . It is quiet and convenient. I expected more for the price —- 0ver $200!

Vriendelijke receptioniste. Ligging van de accomodatie

Service apt but in old condition Overall cleaningness not acceptable

First off, we're not a picky family. We travel a lot. We expect a hotel to be commensurate with how much it costs. We paid $160 for this room. It was worth $0. The young lady at the desk was the only good part about this hotel and was very apologetic. As we enter the room, it stunk like old socks. As we investigate the smell, we see patches of black mold all over the ceiling in the bathroom. As I'm looking at that, my 11 year old son calls me into his room that he would be sharing with his brother to reveal more black mold! At this point I'm mortified as my younger son suffers from asthma and this will certainly affect him. I call the manager and send him pictures of the mold. He apologizes and says he'll have his cleaning manager address it tomorrow. I ask him for another room and he informs me that they are fully booked. We called all around town to try and get another room but every hotel is booked. The manager only offered us 30% off the original price. We will be calling the French health department and hotels.com to try and remove this hotel from their database. If you are thinking of staying here, for your health and your family's health, dont!!!! The pictures below are of the bathroom, kids room and disgusting freezer.

Very bad experience.

The place really need an updating. Extremely limited front desk support- front desk only open at 4 pm to aShould not ask customer to clean up the dishes and not providing dishwashing liquids.

Like....good price and secure car park euro ,7.50 with 50%off the regular price of euro15 a day Don't like...limited front desk support- only open from 4pm to 8 pm, customer need to dispose of garbage from the room and clean up dishes but dishwashing liquid & sponge not provided.

Free parking, which is often difficult to find, close to the Avignon gates, and good value.

Rooms were clean and spacious. Check in was a breeze

The staff, especially Paolo, were very helpful wuth all our questions and concerns. My towel issue was solved promptly. The location is great, near buses and a grocery store. The wifi worked perfectly! Very happy about that. We walked all around the old walls, starting just across the street, very handy. It was nice to have a fridge and microwave and access to laundry. Super place to stay!

Large apartment. Very convenient for a family of 5.

This is not a hotel.....guests must take their own trash out. The shower heads are mounted three feet off the ground which is inconvenient for taking a normal shower. Guests are given just ONE towel each and must pay for a hand towel, crazy! Had booked three balcony rooms but Paulo at the front desk could not find three so had only two balcony rooms. Poor service at the front desk and no phone to call front desk. No deadbolt on the inside of the guest room nor a do not disturb sign.

Was surprised by the size of building.... But got thé chance that it was very quiet

This is a well situated and comfortable apartment. It has secure parking. It is a short walk (10mins) into town. It comes across as well organised.

I had one of the apts with balcony that overlooked the University and had the Palais des Papes in the background perfect for enjoying a relaxing drink with a perfect view. Also there is a supermarket on the doorstep which has a great selection of everything that you might need.

The room was spacious and very comfortable. The check-in could have friendlier.

Valuable hotel, but far away from Avignon centre station. Close to old down town and quiet.

The room is very basic but it had everything you need. It would have been nice to know about the “check out” rules before booking. For example, you have to take all your garbage down to the trash area before departure. You have to do all your dishes. You have to keep the sheets and furniture absolutely clean. Otherwise, they fine you.

15 minutes from the center of old town. Staff was courteous. Parking on site for 10 euros/day. Basic accommodations, but perfect for a solo female traveler and short visit.

Very good apartment with controlled access.

We had a great stay. Our apartment was excellent value and we were lucky enough to have our own terrace with a view over the city walls and to the old city in the distance. Cooking and washing up facilities are small but there is everything you need to cook simple meals and breakfast in the sunshine each day was great. The bathroom is again simple and functional. You are given clean towels every couple of days but are left alone otherwise. Air con is limited to 23°C minimum which was fine for us and a good compromise between comfort and energy saving. We got some noise from the public outdoor terrace immediately next to us but it wasn’t every night. We weren’t much disturbed by road noise either despite being above the ring road. Recycling information and facilities were not good. I think this is more of an Avignon issue than the fault of Sainte-Marthe. More information to explain what was going on would have been appreciated. We would book again if we go back to Avignon.

Had an issue with shower as the shower head was no where near head height and no option to put higher, okay for a kid but not adults and especially no good to wash hair!! Kitchen good. Loved terrace, ate dinner there while watching sunset one night. Parking is limited but free parking 10 mins away. The location was okay as we did not mind walking, it is 15 mins at least from center walled town.

Rooms need to be updated and cleaned deeply. The room smelled really bad (probably the previous guest cooked fish or seafood). Relative to other apart-hotels of the same price this is the worst in which we stayed in during our trip. Staff is friendly and the location is good though.

Check in at 4 and no early check in. Pay extra for breakfast.