Grand Josun Jeju

웃고있는 직원을 못봄, 화장실 컨디션 낙후, 테라스 시설 낙후, 아기용품 때문에 예약했지만 물건이 없어서 쓰지도 못함.

Beds we comfortable, great rooftop views.

All restaurants on property exorbitantly expensive. Children required to wear flotation device until they are 130cm tall even if they can swim very will. The pool is also only 1.2m deep and they have lifeguards. My daughter likes to use goggles to dive and was extremely upset by this and we ended up barely using the pool.

La stanza, spaziosa e pulita. La stanza per la Laundry con 3 lavatrici e 3 asciugatrici. Il Lounge Cafe, sia la cucina che il servizio.

Che non prendono smoking area, che in piscina obbligano i bambini sotto i 130 cm a indossare i giubbotti salvagenti anche se sanno nuotare molto bene. I bagnini tuttavia passano il tempo a sgridarti, ‘non puoi fare questo e quello ecc’. Ogni ora devi uscire 10 minuti, poi chiudono per 40 min a pranzo, non puoi entrare con le scarpe (pero lasciano che le persone entrino con i jeans in acqua). La situazione in piscina non è rilassata. Prezzi di colazione e buffet eccessivi e non giustificati.

The pool was too small for the size of the resort.

We lost the backpacks on the airport shuttle upon arrival. But the staff contacted for us and helped us got our backpacks in only half an hour. We cannot be more grateful to their help.(It was a lady and a gentleman at the guest service around 1pm on Aug 13th. Sorry for not getting their names because I don't know whether it's polite the ask)

Excellent hotel! We stayed here for 6 nights, and it was a very comfortable experience. We stayed in a kids’ room with our child. First of all, our son absolutely loved it! Secondly, staying on the kids’ side of the hotel is incredibly convenient. It’s close to the café on the first floor and to the pool. The hotel also has a grocery store, a restaurant, and a kids’ playroom. Everything was clean, and the staff were very friendly and welcoming. We were staying at another hotel before this one, about a 20-minute drive away, so we arrived three hours before check-in. To our surprise, they were able to check us into our room early, which was incredibly kind and much appreciated. There was also a washing machine and a dryer in the hotel, which is incredibly convenient when traveling with a child. The breakfasts were excellent, and I especially loved the bathroom. It had both a bathtub and a separate shower, which was very convenient, especially when traveling with a child and coming back from the pool. If we visit Korea again, we will definitely stay here again!

아리아는 너무 좋았어요

방음이 아쉬웠어요

The room was lovely, very spacious and the beds and aircon were extremely comfortable. The toiletries and amenities were top class.

All food and drink within the hotel was eye wateringly expensive, like $20 for a beer when a normal restaurant price is under $10. The breakfast buffet was good - but it did not justify the price of $70 per adult. For this I would have expected a larger selection, station chefs and some special options. The pool kicked everyone out for a 10 minute break every hour - a weird practice I've never seen before. The beach was not easily accessible from the hotel - a good 20 minute walk down a steep cliff

객실이 넓고 깨끗하며 조식이 맛있습니다. 수영장 및 사우나도 아주 훌륭합니다.

주차장에 나무가 많아 새들이 볼일을 많이 보아 아침에 차량을 보고 많이 놀랐습니다

Cleaness and staffs were very nice

Nothing

The property was gorgeous with beautiful fruit trees.

Some of the food options were a bit pricey.

Great Starbucks on the rooftop and CU was really big and convenient

좋은아침 조용한 호텔

좀 오래된 호텔

室外泳池的設備和服務態度以及kids club十分適合年紀較小的兒童。房間寬敞舒服，提供完整的幼兒備品和設備。

직원 친절함. 방이 넓음. 최고 성수기에도 북적거리지않음

수영장이 작음 ㅠ.ㅠ 다른건 다 좋음

모든게 만족스러웠습니다

5살 아이를 쿠킹클래스에 보내놓고 3분 정도 늦게 갔더니 아이 혼자 쿠키를 들고 엘리베이터 앞에서 마주쳤습니다. 키즈클럽이 11시에 오픈인건 알지만 혹여나 늦을 경우엔 키즈클럽내에서 대기할 수 있게 개선해주시면 좋을듯합니다. 클래스 자체는 소규모로 진행되어 편하고 즐거웠습니다.

Property is very clean and well maintained.

Even though we stayed for 3 nights, they were unable to honour 2 hr extra time which I have requested for check out. We asked for a check out at 1pm instead of of the 11am. Their check in time is 3pm, so they would still have 2 hours to make up the room for the next guest. I have requested as I was travelling with my child and our flight was much later in the evening. Even though I have requested 3 to 4 times, they were adamant i have to check out at 11 and didn't even offer any alternative. And one more thing, the staff at the front desk also won't speak much English. This property is very far from the airport, if you intend explore the entire island, i higly reccoment to rent a self drive car, which we have done.

욕조에 머리카락나옴 객실에 벌레 수십 아니 백마리 잡느라 진땀뺐음 컨시어지 알렸는대도 별다른 대책이나 제대로 사과 못받았음 객실내 쇼파에 얼룩이며 청결도 최악 5성급 이런곳 처음 경험해요

We enjoyed our time at Grand Josun Jeju, mainly due to the exceptional staff and clean facilities. The staff were wonderful- very polite and attentive. The pool was nice and heated in April. We wished there was a slide or another play thing for the babies though. It was good that toddler and kids life jackets were provided. The kids club was great for our children too. The art and cooking classes were especially enjoyed by our 7-year old. We made use of the baby cot (even for our tall 18-month old!) and the big bath as well as the walk-in shower.

We were impressed with the breakfast buffet, although agree with many other guests that it’s much too expensive. If the price was lower, we would have gone more often. The location means there are not many restaurants nearby, although delivery is ok if you have the ability to use the apps. Seeing as we stayed in a family room, some things were overlooked. Such as the fact the house keeping had left a wine bottle and glasses on a low table- luckily our toddler didn’t break them! Lastly, the wifi was very weak. It really needs to be improved for this level of hotel.

친절한 직원, 맛있는 조식

다소 부족한 주차공간

모든것 특히 아이가 너무너무 좋아하였습니다

조식의 가격... 많이 먹지 못하는 몸이 아쉬울뿐

직원분들 친절하심 침대 푹신 좋음 아리아 석식 굿

델리 종류가 얼마 없음 아침10시반쯤 제초기 소리 시끄러움

방이 넓고, 육아용품을 잘 빌려주고, 가족끼리 지내기에 괜찮았다. 수영장과 사우나도 이용하기 괜찮았고, 객실 화장실 수압이 높아서 아주 좋았다. 세탁기과 건조기가 잘 구비돼 아기 및 우리 옷을 빨고 말릴 수 있는 점이 최고였다.

다른 방의 소음이 조금 들려온 점이 아쉽다. 걸어서 나갈 수 있는 곳이 없는데, 호텔 내부 식당 옵션은 적어서 아쉬웠다. 특히, 호텔 조식은 가격 만큼의 퀄리티였는지는 의문이다.

سيء جداا لا انصح فيه

كل شي سيء.سيء جداا لا انصح فيه

Well priced and comfortable room Ample parking with EV chargers for EV rental Umbrella provided in room, we used it for the day it rained Free washing machine and dryer, purchased detergent for 3000won

청결도, 친절함, 침구류의 편안함, 필요한 것만 잘 갖춘 컴팩트함

없습니다!

사우나. 무료이용이 좋았어요 수영은 추워서 조금만했구요 1층 직원분들 너무 친절해서 좋았어요 디너이용시 중식이 맛있었고 광어 두점씩올려져있던 광어회 맛있어요 전복죽도맛났어요

디너이용시 연어초밥을 먹었는데 초밥겉에가 메말라서 거칠더라구요 만들어놓은지 시간이 꽤지난느낌이었어요 대게도 너무 쪄서 수분이 날아간 느낌이 별루였어요 참치회는 무순이랑 김.참기름장이 없어서 비려서 못먹었고 삼치초밥도 별로였어요. 아리아맛있다고해서 기대했는데 글쎄요....기대이하였고요

객실, 수영장, 룸서비스, 직원응대등 모두 최고입니다

없습니다 (다만 룸서비스시 직원들이 객실 들어올때 신발 벗고 들어오던데 굳이 그렇게까지 할 필요가 있을까 싶네요 어떤 이유가 있나요? )

5성급답게 룸컨디션, 시설, 음식, 서비스 모든 것이 만족스러웠습니다.

발코니 문(방충망 문)이 부드럽게 잘 열리지 않아서 좀 아쉬웠습니다.

식사도 맛있고 수영장 헬스장 시설이 잘 되어 있습니다.

자주 방문하는 호텔이라 익숙하고 편안한 느낌이에요, 잘 묵고 갑니다!

아무래도 가격이겠죠?

가성비가 좋았어요

욕조에 있는 물을 틀으면 욕조 밖으로 물이 다 샘 수건도 얼룩이 있었음 키즈클럽 프로그램 신청했는데 아침 8시반부터 방으로 확인 전화를 해서 아이들이 모두 깸 아이 용품을 3개밖에 빌릴수 없다고 함

윗층 변기 물내리는 소리

酒店的环境，氛围，干净程度。

前台的英文程度需要提高一些。

겨울에도 온수풀도 잘 이용 할 수 있고 가족 친화적입니다. 루프탑에 스벅도 좋았어요

룸서비스 그릇을 룸 청소하실때 그대로 두신게 아쉬웠어요.

시설도 좋고 방도 정말 넓었습니다. 침대도 넓고 편안하고 애들도 정말 좋아했어요. 키즈 프로그램도 많고 키카 이용도 좋았구요. 조식 룸서비스로 매일 먹었는데 전복죽, 불고기 모두 맛있었습니다. 루프탑에 스타벅스 생겼습니다.

루프탑 스타벅스 뷰가 정말 좋은데 자리가 없어서 테이크아웃만 해서 아쉬웠어요.

아이를 데려가서 키즈룸에 묵었는데 아이를 위한 어메니티와 배려가 좋았어요. 그리고 겨울에 온수풀이여서 좋았어요.

일회용품 사용을 줄이는거는 좋긴한데, 기본 칫솔이나 치약 한가지라도 있었으면해요. 당연히 칫솔은 있을꺼라 생각해서 치약만 챙겨갔는데 칫솔이 없어 아쉬웠고, 목욕가운이 5성급호텔에 비해 너무 낡고 구김과 뻣뻣했어요.

Upscale property, really nice. Was helpful to have a CU on location. Need to drive or have a driver to stay at the location though. There were nearby restaurants and another 7-11 just 3-5mins drive away. We had a room which had a massive balcony which was really nice. Room and facilities excellent. Staff are fluent in English which may not be the case in every hotel establishment (we stayed at a diff chain in Seoul and could see big difference to staff quality. Grand Josun staff are trained v well). I also really appreciate the massage chair in the living room of our unit. What an awesome addition. Really helped us to relax in the evening with the massages

I thought the breakfast was expensive at KRW70,000 (as guests you’d pay KRW63,000 per person). We stayed 4 nights and I thought total cost of breakfast to be 35% of cost for entire stay was too much, not value for money. This is something more minor but I’d suggest the hotel provide detergent for free for the laundry. I got used to not needing to bring detergent as many hotels around the world offer it as complimentary and had to buy from CU. Unfortunately CU doesn’t sell detergent so I had to resort to using body wash as detergent for day 1. Then finally drove to Daiso to buy capsule detergent another day. One can buy from the pool counter reception which was on same floor as laundry room but that counter is closed early. If the hotel feels they don’t want to provide laundry as complimentary then I suggest some vending service to allow guests to buy directly and not be limited to buying from a counter since we could only do laundry when machines are available. 3 washers and 3 dryers for that large a property aren’t enough.

호텔 안에 할게 없어요

접객이 매우 훌륭했습니다.

헬스장이 협소합니다.

We didn’t have breakfast at the hotel.

The room was perfect in terms of price and location. However, a Chinese guest smoked in their room, and the entire hallway was filled with cigarette smell. Even though I called the front desk to report it, I never received any feedback. Upon check-out, I asked what actions had been taken, and they gave me a very general answer, saying they would place an air purifier in that hallway. The Chinese guest’s behavior was an issue, but the hotel’s response was also far from satisfactory.

위치,서비스가 좋았어요.

시설이 노후돼서 욕조 바닥(샤워실문)사이에 녹슨게 그대로 있었고 가든뷰였는데 침구에서 냄새가 났습니다. 먼지가 많았는지 침구 덮자마자 재채기를 하고 5성급이라고하기에는 아쉬움이 남습니다.

조용하고 ,깨끗한 침구

1층 라운지바에 서저녁에 분위기 좋게 술한잔 하는데 생음악이 없어 너무 삭막한 분위기여서 호텔온 느낌이 안났음

לא אכלנו ארוחת בוקר במלון כיוון שהייתה מאד יקרה. אבל ממש ליד המלון היה בייקרי מושלם. החדרים מרווחים והמזגן מצויין. מיטה נוחה מאד. המלון מתאים מאד למשפחות ויחד עם זאת יש בריכה בקומה העליונה למבוגרים בלבד וזה היה מאד נוח. יש במלון מינימרקט נוח מאד.

אהבנו הכל

화장실 손잡이가 흔들거림

호텔의 정원과 산책로 조경이 멋지게 잘 관리되어 있었고, 친절한 직원들이 세세하게 잘 챙겨주고 응대했습니다. 조식은 창가뷰가 너무 좋았고 특히 조선델리의 베이커리류가 맛있었어요. 대형 편의점이 로비 바로 옆 통로로 연결되고 다양한 물건이 구비되어 있습니다.

일단 스탠다드뷰 주차장 방면이었는데 비용 좀 더 내고 가든뷰 선택할걸 후회했어요. 창문 열면 주차장 소음과 테라스 아래 호텔 세탁소같은 곳의 소음이 좀 있는 편입니다. 그리고 제주의 대형 호텔이 다 그렇듯 호텔 로비 입구에서 룸까지의 동선이 좀 긴 편입니다.

Lobby looked lovely Bathroom water pressure was good Laundry facilities

Shabby tired rooms Poor quality linen and towels Robes were in very poor shape No gluten free food options Dinner had no a la carte

Very family friendly with good service

It is fairly new and very clean. There is a laundry place and also sauna which is great to use

Extremely friendly and helpful staff. Very clean and well-kept hotel and grounds. The food available at the hotel was very good too. The facilities were really good with an adult rooftop pool and a sauna/baths room.

Although the food was excellent, I think the Aria buffet was a little bit overpriced. There was also a cost for the sun loungers at the pool.