Silks Place Yilan

飯店很多活動可以報名 還能免費看影城電影

電梯等很久

服務態度

無

小朋友的車道設計不錯

check in 速度慢

安排與嫩嬰的旅遊，沒想到被升等到休閒套房（戶外有大泳池），讓整個旅程一開始就心情愉悅，環境整體舒適又乾淨，小孩更是玩到直接沒電，大人也可以好好放鬆，是一個印象深刻的體驗，會令人想再回訪。

Kids can have a lot of fun in a safe and controlled environment. Friendly staff Comfort Fun for kids and also options for adults. Unforgettable experience and memories for kids and adults

Lack of snacks option with protein.

親子友善的好地方

完全沒有

小朋友遊樂設施多

相較於上次住宿房間 這次房間因電視在沙發和床中間 加上帳篷位置 小孩在房間內走動不易 容易碰撞到帳篷支架與木製家具 大人要比較多注意

備品供應令人滿意，環境舒適

早餐菜色可以每天做變化

早晚餐很棒，住宿位置很好，可休閒逛街也很棒。

孩童的遊樂設施

游泳池的盥洗室

小孩喜歡的氛圍

早餐的菜色可以再豐富點

一進房，浴缸有頭髮 咖啡膠太少，只給三顆，一顆那麼小杯，怎麼夠喝 一晚一萬六多的房價，什麼都要錢 冰箱裡的飲料也要費用 平常無人升級陽台房是不用費用的吧？但客人主動升級告知要 加費… 說真的，這個價格跟這樣的服務，很令人失望

冰箱的飲料要另外付費 打去櫃檯接電話的速度很慢，打了很多通才有人接 服務品質不佳

房間的環境，小孩電動車，室內設施如泳池，遊樂區等

樓層少了飲水機，對於喝水，泡奶給小孩有點不太方便。

小孩玩樂空間大

每一位工作人員都很和善、對待小孩很有耐心。

沒有。

浴缸沒有清潔乾淨

建議床挑硬一點的，不是很好睡

Everything needed is within the hotel

Pricing wise is a little too steep

寶貝們開車車整天都不會膩，還有警察任務及各項適合小朋友的活動，泳池等～玩得非常盡興～

個人喜歡軟硬適中的床，飯店床偏軟，很像水床～

設施齊全，親子遊戲區都有考慮到爸媽，可以喝飲料休息。早餐很好吃。入住期間院線電影看到飽，大確幸。

幾乎沒有

乾淨舒適

沒有

設施完善 房間整齊乾淨

芬朵奇堡適合小小孩的開車車和有趣活動

房間有一點點霉味

禮貌。清潔

早餐好吃,能夠提早抵達用泳池設施不錯！

我們是為了小孩喜歡開車而去的,整體體驗相當失望,道路充滿破損老舊,車款也有些故障問題, 最重要的是動線設計非常差,員工也無法引導,孩子沒有一個很好的停車換車的規劃,人數也沒有限制,整體就是一團亂, 別的人要出來,開好的要停回去,缺乏動線,紅燈秒數太長,溝通後也無法改變,看到別的孩子沒電停在路中央,也沒人理會,我還幫忙請員工,缺乏細心,整體規劃設計都相當可惜.

有請飯店幫忙找遺失物，人員很認真，態度很好

遊樂設施很不錯，餅乾點心飲料喝到飽，小孩玩到瘋，大人可以放鬆。房間設備都很好很乾淨。樓下還有影城百貨可以逛。自助餐廳的東西也好吃。

All the kids activities

I wish that each child could get a car as that caused a meltdown

We booked the Fantasy Castle room for my 5yo son and in terms of the main attraction (the ability to "rent" his own car for the stay), it lived up to expectations. Car selection was quite good and my son loved driving the car around the hotel corridors and having his own "key". Unfortunately it rained pretty much our entire stay so could only go to the outdoor Driving School area for a couple hours, which my son enjoyed as well. The free snacks, juices, and coffee for the family were also a nice touch, as were the L'occitane room amenities. The availability of memory foam pillows was also nice. For adults, the GT simulator is a nice way to go for your own drive.

Unfortunately, for the price you pay, generally the experience for adults didn't meet expectations. Firstly, there were several things that were simply not clean in our room, including the kids step stool (had hairs), round table (sticky and when we wiped it with a wet tissue, was quite gross). Secondly the bed is very soft. Thirdly when we called housekeeping for hair conditioner, they simply said there wasn't any and could only be bought at a local convenience store. The breakfast included at Mix Gourmet was plentiful but lacked the quality and taste you would expect paying this much for a hotel in Yilan (not even in Taipei). But look, we came for my son to be able to drive as much as he wanted, and so for the main attraction, Silks Yilan delivered and my son had a great time. It's just unfortunate that the experience for the adults did not match that same level of quality.

入住過數次，本次特別為了「芬朵奇堡主題樓層」而透過訂房平台指定預訂。 然而在 check-in 時卻被安排至 10 樓，並非原先認知的 8 樓主題樓層。當下即向櫃台反映，表示此次是特別加價指定芬朵奇堡樓層，但櫃台人員僅回覆「其他樓層也是芬朵奇堡主題」。 後續我在館內詢問多位工作人員「芬朵奇堡主題樓層位置」，得到的答案皆為「8樓」，與櫃台說法明顯不一致。 既然主題樓層實際集中於 8 樓，那此次額外支付費用卻未安排入住該樓層，讓人不禁疑問： 這筆加價的實際意義為何？ 整體感受相當失望，也建議飯店在房型說明與內部資訊上應更一致，避免造成消費者誤解與不佳體驗。

The entire experience was great!

位置地點服務設施，早餐都令人滿意

目前沒有

小朋友對於設施玩得很開心，酒店的床很舒適

建議退房後依然有玩設施服務

房門外就可以騎車了

小朋友的天堂

床太軟了！6樓大廳地板的壓克力設計很特別沒錯但是它讓我跌倒了！不注意看會有視覺落差館內已經都是小朋友設施了對年紀大的人真的很危險

Many kids-centric activities, we could stay-in the entire day for unlimited snacks and activities! The staff were also very polite and accommodating.

Everything is exceptional. We would prefer to have more western spread for breakfast but there’s still a good variety of food

當提出需求時，回應處理滿迅速的，很不錯！

飯店的設備設施有點老舊、房間的空氣空調希望可以改善地更舒適一些。

早餐比較沒有多樣化 但是 新鮮果汁吧很棒 小朋友玩得很開心 , 車車服務的工作人員 都很有耐心

房間整體太舊 地毯 也舊 因為小朋友會在地上爬來爬去的 ~

房間乾淨。早餐豐富

第一次入住，沒人引導，找不到房間！

城堡裡的遊戲設施，能讓小朋友玩的很開心

城堡內的遊戲設施，希望能讓今天入住的客人提早使用，讓今天退房的民眾延長使用時間！！

依舊無敵的飯店，唯一缺點可能是設施太豐富，住一晚用不完😅

無

很多的活動，設施維護良好。

第一次去，活動很多跟各樓層有啥麼設施比較不清楚

活水區域非常棒

因為是親子飯店所以小朋友多會比較吵建議加強隔音，有些設備舊了剝落還有黴菌影響觀感

樓下4樓都是百貨公司新月廣場，購物方便，充滿各式各樣的餐廳用餐也極方便，地下室更有家樂福百貨，任何東西都不用帶入住直接買就好

11點退宿之後就不能再使用館內的設施了，有點意猶未盡

我喜歡早餐有現打果汁

不喜歡館內的設施一定要3點才能使用

Property is pretty well maintained. Facilities are in good condition. Shower facilities are in good and well-maintained condition, clean. Housekeeping is prompt and efficient, quality shower essentials. We are really surprised by the service. FOC movies as well, connected to Luna plaza. Very kids friendly as well, my son enjoyed his time. Will certainly booked it if we returned to Yilan.

Abit pricey.

服務滿分💯

其他旅客素質