Hôtel l'Empress vs Similar Hotels

Mixed sentiments; good room size but some issues with outdated decor and comfort.

Rooms are spacious, modern and comfortable.

Rooms were spacious but some guests found pillows too firm or beds too hard.

Rooms were generally well-received, although some mentioned issues like noise and comfort.

Several reviews noted issues with cleanliness such as unclean floors and limited bathroom cleanliness.

Issues with room cleanliness and hair found on bed.

The room was clean and comfortable. The hotel maintains a good standard of cleanliness.

Most reviews praised the cleanliness of the hotel, indicating a high standard.

Highlighted as a strong point with convenient proximity to shops and services.

Perfect location near attractions and restaurants.

It's in a great location, overlooking the St. Lawrence River.

The location received consistent praise for its proximity to restaurants and shops.

Positive mentions of service, particularly satisfactory responses to requests for extra blankets.

Staff was warm and accommodating, with attention to requests.

The service at the reception is very welcoming and attentive, although some staff may not meet the expected standards.

Service was frequently highlighted as exceptional, contributing positively to guest experiences.

The lack of breakfast options was mentioned negatively.

No breakfast available; limited on-site dining options.

Food quality was praised, although breakfast pricing was seen as high.

Some guests expressed disappointment with the breakfast offerings.

Amenities such as an on-site restaurant were positively received.

Missing breakfast and pool, with issues reported with the spa.

The pool and spa facilities were enjoyed by guests, contributing positively to their stay.

Most amenities received positive feedback, although some guests found the gym lacking.

Comments reflect that the price was considered high for the quality offered.

Reasonable pricing for the quality offered.

While generally good, some guests noted higher prices, especially for services like breakfast.

There were mixed feelings about value, with some guests feeling the price did not match the quality.