Parc de L'ile Sainte-Anne
Parc de L'ile Sainte-Anne, Alma, QC, Canada- Public Access
- Park
English
Hotels in Alma9.0Exceptional(147 reviews) 
68% match
66% match
64% match
Hôtel Universel
by Independent
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About this hotel
Luxurious Spa Services:
Indulge in a pampering experience with massages, body treatments, and facials at the hotel spa.
Recreational Fun:
Stay active by enjoying the indoor pool, spa tub, fitness center, or even the arcade/game room.
Delightful Dining and Entertainment:
Savor a meal at Pacini, unwind with a drink at the bar/lounge, and enjoy the convenience of room service.**
Book a rejuvenating stay at Hôtel Universel in Alma now to experience relaxation and excitement in one place!
Nearby Attractions
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Parkami
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Parc Dolbec
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Important Information
- Pool access available from 9:00 AM to 9:00 PM.
- Contactless check-out is available.
Stay Details
Check-in from
04:00 PM
Check-out by
12:00 PM
Children
Not allowed
Pets
Not allowed
Amenities
Elevator
Fitness facilities
ATM/banking
Downhill skiing nearby
Hiking/biking trails nearby
Ski storage
Breakfast available (surcharge)
Arcade/game room
Safe-deposit box at front desk
Full-service spa
Smoke-free property
Tours/ticket assistance
Wheelchair accessible parking
Conference center
Turkish bath/Hammam
Free bicycles on site
Playground on site
Free self parking
Electric car charging station
Proposal/romance packages available
Banquet hall
Wheelchair-accessible van parking
Coworking spaces
Free WiFi
24-hour front desk
Terrace
Luggage storage
Room Types
Executive Room, 2 Queen Beds
Up to 4 guests2 Queen Bed (150-160 cm wide)
2 Queen Beds
Soundproofed room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; rollaway/extra beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Queen Bed (150-160 cm wide)
In-room amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryerRefrigeratorDeskPrivate bathroomWardrobe or closetRoom service (limited hours)Wheelchair accessibleDaily housekeepingPremium beddingFree WiFiBedsheets provided
Standard Room, 2 Queen Beds
Up to 4 guests2 Queen Bed (150-160 cm wide)
2 Queen Beds
Overlooking the city
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, queen sofa bed, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Queen Bed (150-160 cm wide)
Room details
City View
In-room amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryerRefrigeratorDeskPrivate bathroomWardrobe or closetSofa bedRoom service (limited hours)Wheelchair accessibleDaily housekeepingPremium beddingFree WiFi
Standard Room, 1 King Bed
Up to 2 guestsKing bed (151-180 cm wide)
1 King Bed
Overlooking the water
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, queen sofa bed, and iron/ironing board; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
Room details
Water View
In-room amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryerRefrigeratorDeskPrivate bathroomWardrobe or closetSofa bedRoom service (limited hours)Wheelchair accessibleDaily housekeepingPremium beddingFree WiFi
Deluxe Room, 2 Queen Beds
Up to 4 guests2 Queen Bed (150-160 cm wide)
2 Queen Beds
Soundproofed room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Towels
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 4 guests
4 adults · 2 children
Beds
2 Queen Bed (150-160 cm wide)
In-room amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningDeskRoom service (limited hours)Wheelchair accessibleDaily housekeepingPremium beddingFree WiFiNo rollaway/extra bedsBedsheets providedLaptop-friendly workspace
Deluxe Room
Up to 2 guestsKing bed (151-180 cm wide)
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Towels
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
In-room amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningDeskRoom service (limited hours)Wheelchair accessibleDaily housekeepingPremium beddingFree WiFiNo rollaway/extra bedsBedsheets providedLaptop-friendly workspace
Deluxe Room, 1 Queen Bed
Up to 2 guestsQueen Bed (150-160 cm wide)
1 Queen Bed
Soundproofed room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Coffee/tea maker and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Towels
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking
Sleeps
Up to 2 guests
2 adults
Beds
Queen Bed (150-160 cm wide)
In-room amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningDeskRoom service (limited hours)Wheelchair accessibleDaily housekeepingPremium beddingFree WiFiNo rollaway/extra bedsBedsheets providedLaptop-friendly workspace
Executive Suite, 1 King Bed
Up to 2 guestsKing bed (151-180 cm wide)
1 King Bed
Soundproofed room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
King bed (151-180 cm wide)
In-room amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningHair dryerRefrigeratorDeskPrivate bathroomRoom service (limited hours)Wheelchair accessibleDaily housekeepingJetted bathtubPremium beddingSeparate bathtub and showerFree WiFi
Hotel Policies
Pets
Pets not allowed
Check-in & Check-out
Contactless check-out is available
General
Professional property host/manager
Children and extra beds
No cribs (infant beds) available
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(147 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 29, 2025Constant à chaque visite.
8/10
Reviewed Sep 15, 2025The room was very nice. Bed very comfortable. The only issue was that the bathroom had an unpleasant smell.
10/10
Reviewed Sep 7, 2025Proximité et prix très abordable.
10/10
Reviewed Aug 23, 2025Piscine er restaurant dans l'hotel, tres pratique avec les enfants
10/10
Reviewed Aug 23, 2025Très bien situé. Impeccable.
10/10
Reviewed Aug 23, 2025It was great!
10/10
Reviewed Aug 23, 2025Parfait pour 2 nuits avec les enfants. Confortable. Piscine
10/10
Reviewed Aug 11, 2025Tout était parfait, chambres spacieuses, service, propreté, bien situé, salle sécurisée pour les vélos.
10/10
Reviewed Aug 8, 2025Great stay and great view.
10/10
Reviewed Aug 3, 2025Very clean and spacious room
10/10
Reviewed Jul 31, 2025Excellent hôtel, belles chambres, piscine
10/10
Reviewed Jul 30, 2025Très bien
10/10
Reviewed Jul 25, 2025All was good.
10/10
Reviewed Jul 25, 2025Immaculately clean, well maintained hotel. Surprising amount of services and quality dining available for a small city. Easy to walk around.
8/10
Reviewed Jul 24, 2025Overall good
10/10
Reviewed Jul 14, 2025Everything was excellent
10/10
Reviewed Jul 13, 2025Tres satisfaite de mon sejour et situer près des activités et site de spectacle prevu
8/10
Reviewed Jul 13, 2025Rooms were clean
10/10
Reviewed Jul 12, 2025Charmant et confortable
10/10
Reviewed Jun 26, 2025Propreté, chambre rénovée et quiétude.
10/10
Reviewed Jun 26, 2025Service, établissement de qualité et propreté!!!
10/10
Reviewed Jun 22, 2025Superbe emplacement
8/10
Reviewed Jun 22, 2025Super service sans problème et très propre !
10/10
Reviewed Jun 21, 2025Bel établissement confortable
8/10
Reviewed Jun 18, 2025Tout a été pratiquement parfait.
10/10
Reviewed Jun 18, 2025Un hôtel qui a été très bien rénové en totalité ! J’adore qu’il n’y ait pas de tapis dans les chambres. Très propre ! Le personnel était vraiment attentionné ! Je recommande !
10/10
Reviewed Jun 17, 2025😀
10/10
Reviewed Jun 15, 2025Tout etait bien mis a part l'itinéraire qui est mal indiquer et dure a suivre sur google maps
10/10
Reviewed Jun 14, 2025Tout était bien correct
10/10
Reviewed Jun 10, 2025Très belle hôtel tranquille et bien placer proche d’un sentier de marche et de la ville
10/10
Reviewed Jun 10, 2025Très bien
10/10
Reviewed Jun 8, 2025🙂
10/10
Reviewed Jun 3, 2025🙂
10/10
Reviewed Jun 3, 2025Super piscine
10/10
Reviewed May 30, 2025Excellent emplacement à proximité de tout.
10/10
Reviewed May 19, 2025...
10/10
Reviewed May 19, 2025Perfect
10/10
Reviewed May 18, 2025La seul chose que j’ai été déçu sais que le spa manque un peut d’amour mais pour le reste aucun négatif j’ai adorée mon séjour.
10/10
Reviewed May 17, 2025Bon séjour Propre tranquille bien situé
8/10
Reviewed May 12, 2025C’est une excellent option! La chambre qui a prix c’est une chambre avec le grand lit, bonne linge et très propre. La piscine était excellent!
10/10
Reviewed May 11, 2025Super
10/10
Reviewed May 6, 2025Agréable surprise
10/10
Reviewed May 2, 2025Très bien personnel et propreté
10/10
Reviewed Apr 27, 2025Bel accueil. Propreté, calme. Borne électrique
10/10
Reviewed Apr 27, 2025Très belle place le monde sont super
8/10
Reviewed Apr 23, 2025Endroit parfait, service exemplaire, super expérience!
10/10
Reviewed Apr 21, 2025Tres belle endroit pret de tout
10/10
Reviewed Apr 9, 2025Excellent service !
10/10
Reviewed Mar 29, 2025Bon lit, belle chambre, tranquille et excellent service.
4/10
Reviewed Feb 15, 2025Jetais faché j’etais supposé avoir un bain a remou et on s’est ramasser avec la salle de conference wow belle st-valentin alors je suis en colere
10/10
Reviewed Feb 5, 2025Friendly service, nice rooms, comfortable bed, all good!!
8/10
Reviewed Jan 8, 2025Nice people
10/10
Reviewed Jan 2, 2025🙂
10/10
Reviewed Dec 30, 2024Très propre et belle chambre. Il devrait y avoir un petit tapis à l’entrée de la chambre pour déposer les bottes d’hiver.
10/10
Reviewed Nov 6, 2024Dans le parking sous terrain .
10/10
Reviewed Oct 14, 2024Good service nice city
10/10
Reviewed Sep 7, 2024Spa-like location with a nicely appointed atrium with pool, hot tub and sauna.
10/10
Reviewed Sep 1, 2024Very nice
8/10
Reviewed Aug 5, 2024Très bien dormi, belle chambre
10/10
Reviewed Jul 31, 2024Quality price is perfect. Nice room, swimming pool and restaurant with great food. Breakfast not included but Pacini restaurant at Lobby floor is perfect.
10/10
Reviewed Jul 16, 2024Très bien
10/10
Reviewed Jul 6, 2024Comfortable room, Helpful staff.
10/10
Reviewed Jul 5, 2024Staff are very helpful.
10/10
Reviewed Jun 30, 2024Everything was great
10/10
Reviewed Jun 29, 2024Good place!
8/10
Reviewed Jun 28, 2024Nice upgrade to a room with balcony on the pool side. Balcony door needs shades … older hotel but rooms are clean …
8/10
Reviewed Jun 27, 2024Easy check in. Nicely situated above the river a lovely view.
10/10
Reviewed Jun 25, 2024Personnel sympathique. Chambre spacieuse et confortable. J’y retournerais.
10/10
Reviewed Jun 25, 2024Easy check in
10/10
Reviewed Jun 9, 2024I really liked my stay at Hotel Universel
10/10
Reviewed Apr 23, 2024Clean hotel and downtown.
10/10
Reviewed Apr 14, 2024Merci
8/10
Reviewed Mar 7, 2024The overall experience was outstanding. The restaurant was fantastic for both breakfast and dinner. Reasonably priced. Room was clean and had everything we needed.
8/10
Reviewed Feb 22, 2024Nice place, plenty of great restaurants around.Pool and spa on site.
4/10
Reviewed Jan 24, 2024I live in Canada and I am used to the cold winter conditions. The hotel was cold everywhere I went including the lobby and restaurant. The shower was just luke warm. The room was clean and service was ok.
10/10
Reviewed Sep 28, 2023Quiet, comfortable. Nice warm pool. Had a very relaxing stay.
10/10
Reviewed Sep 24, 2023Lovely hotel with lots of amenities. Nice pool area, really warm water in the pool.
8/10
Reviewed Sep 7, 2023The hotel is new and everything is top notch. My only issue was the limited amount of English speaking staff !! We had issues in the restaurant both the evening we arrived as well as breakfast. There were no menu’s in English and no one there who could explain the French menu to us. We both ended up with meals that weren’t what we thought we were having at dinner and breakfast. I guess that is our problem for traveling to Quebec to vacation. It’s rarely an issue anywhere else in Quebec and we stayed at another Hotel Universal just south of the St Lawrence and English was commonly spoken.
8/10
Reviewed Sep 4, 2023Bien placé.
8/10
Reviewed Aug 19, 2023Location of the property
10/10
Reviewed Jul 22, 2023Loved the hotel, comfortable beds n pillows
6/10
Reviewed Jul 17, 2023Good place to stay, friendly staff, but noisy air system in the room and the bed and pillows are uncomfortable. I've stayed there a few times and it's the same thing in every room. Good for an overnight stay.
10/10
Reviewed Jul 2, 2023Great hotel. Beautiful newly renovated rooms with no carpets. Service was excellent and people were friendly. Did not have the chance to visit the pool and spa. Was very affordable too.
10/10
Reviewed Jun 30, 2023Very quiet hotel Good service
6/10
Reviewed Apr 28, 2023It's a good hotel, but be aware there is absolutely NO room service. Also breakfast is NOT included. Reservation websites can be misleading. They don't mention these things. On the website says breakfast is 10 to 14$ However with tax and tip you have to spend at least 20$ every day to get an egg and few sausages.
10/10
Reviewed Apr 2, 2023all in one convenience.
10/10
Reviewed Mar 26, 2023Vraiment super! Juste les coussins un peu trop epais.
10/10
Reviewed Feb 23, 2023Nice and clean hotel. Kind of busy place you have to look for parking but it’s free and safe.
10/10
Reviewed Jan 19, 2023Clean and great price
10/10
Reviewed Nov 18, 2022The view was nice
4/10
Reviewed Nov 11, 2022Fire alarm screamed all night, Pillow was totally uncomfortable
8/10
Reviewed Oct 30, 2022넓고 편리한 주차장. 따뜻하고 건조한 객실. 실내슬리퍼 갖추면 좋겠음. PACINI 조식은 호텔과 계약 체결해서 정액요금으로 하면 좋겠음. (조식 없음) 인근 산책하기 좋음. 친절하.
10/10
Reviewed Oct 7, 2022Great location for business
6/10
Reviewed Oct 6, 2022We did not like it at all. The lighting was di.. the rooms used bright colours hardly in line with relaxation. The first room selected for us had to be swapped out because it looked weird..there was a see-through window into the shower!!!! I felt very uncomfortable by that. Also they refused to have our rooms cleaned during our stay. Finally, the fridge had issues .. but they fixed it..
8/10
Reviewed Sep 27, 2022Clean room, fast check-in, good internet. Easy access to the river and the few pubs/restaurant of the main street. Corridors reeked of tobacco. Restaurant in the hotel overpriced given what's served.
10/10
Reviewed Sep 4, 2022Personnel accueillant, chambre très propre, piscine avec eau chauffée, robe de chambre
8/10
Reviewed Aug 27, 2022Nice hotel
10/10
Reviewed Aug 14, 2022A very nice architecture in the hotel with a castle decor, and one of the most comfortable beds i have ever slept in !
10/10
Reviewed Aug 4, 2022Chambre spacieuse pour 4, propre. Comfortable. Personnel de l’hôtel ont fait un excellent travail pour nous accueillir. Le seul problème c’est qu’il n’y a pas de ventilation dans la chambre de bain.
10/10
Reviewed Jul 17, 2022Clean room, confortable bed and heated pool!!!
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Comfortable beds
- •Good location
- •Family-friendly amenities
Areas to consider
- •Bathroom odors
Cleanliness
8.25/10There were some mentions of unpleasant smells in the bathroom.
Service
9.25/10Standard quality for this hotel tier with several positive mentions of services.
Location
9.25/10Multiple reviews highlight the convenience of location.
Room Quality
9.25/10Rooms were described as very nice, comfortable, and spacious.
Amenities
9.25/10Positive sentiments regarding the pool and restaurant available.
Value for Money
8.75/10The pricing was noted as very affordable, contributing to perceived value.
Food and Beverage
8.75/10General mentions of good quality dining available.
Overall Experience
9.25/10Many reviews expressed high levels of satisfaction.