Road Lodge Isando

Neat and clean. Close to the airport.

We were next to the reception area so one could hear when people were talking in the reception area

Everything awesome

Breakfast was awesome Service was great everything was excellent

The staff was very friendly and helpful

I missed having a microwave and a small bar fridge for drinks. There was no spoons for the tea and coffee which was available in the room

Perfect location for the airport, very good security, friendly stuff and quite comfortable beds.

I didn't enjoy the breakfast very much unfortunately, it was average, but having said that I always cleared my plate. Other than that, it is a perfect location if stopping briefly or transiting via SA, I couldn't fault anything. Stuff were excellent and very attentive to all our needs, and all were very kind and supportive. The lady who checked me on my arrival, made me feel very welcome, she explained everything to me and she even helped me carry my bags to our room

o quarto é ok pelo preço. razoavelmente limpo, da pra dormir 1 noite perto do seu voo.

acabamos chegando em um roadlodge errado a menos de 1 minuto do que tínhamos reservado - colocamos o endereço errado no uber. o recepcionista nos indicou para o taxista "do hotel" nos levar ao hotel correto, ficamos menos de 60 segundos no carro e ele nos cobrou 80 rands... e ainda forçou a barra de forma meio inconveniente para nos levar ao aeroporto no dia seguinte cobrando 300 rands (o uber é 70).

Location

Price is a little high for what was needed

Uncomfortable bed and small space

l'agencement de la chambre (optimisation de l'espace)

de devoir prendre un uber pour sortir de l'aéroport (PAS DE NAVETTE)

Service was good and comfortable location was great close to my meetings 👌

Proximidade do Aeroporto, acomodações ...

Road lodge a due passi dall'aeroporto. Ideale per viaggiatori in transito e per visitare Johannesburg, prima di ripartire dal O.R. Tambo. Camera completa dell'occorrente e pulita. Personale molto disponibile e cortese.

It was very clean and neat

Price , location, clean

Nothing

Reception was good, comfortable beds and the place was perfectly clean.

Nice and reasonable breakfast

per anar-hi has de demandar un Uber, ja que está una mica luna de l'aeroport, ells tenen una llançadera que val R150 per persona i viatge, l'Ubert et pot costa una R100.

Emplacement Dans les environs de l aéroport

La bouffe et le petit dej pas trop top

You get what you pay for!

No elevator, we were expected to carry 2 x 23kg bags to the 2nd floor...we are seniors! Breakfast very basic. Room even smaller than Premier Inn or Travel Lodge, that says a lot. Paid for bottled water, still waiting for my change!

Everything.

Nothing

Good, if noisy being close to people coming and going at Reception.

Did not eat breakfast. Location perfect . Well situated near highway and airport

Very friendly and helpful staff. Location to OR Tambo is perfect

Room is very small with limited space to put suitcases

The service is exceptional, and the staff’s warm, friendly smiles & the way they remembered me from the last visit made me feel valued & welcome. The rooms are comfortable, with crisp, clean white linen, and the meals are excellent. The location is also very convenient and well connected. Overall, I actually enjoyed my stay at Road Lodge Isando and would happily return.

Good value for money; the breakfast was good as well. I can't complain because the price is on the lower side, so I would give it a 10/10 for the price they are charging.

Everything

The breakfast menu is very limited

The staff were good

The rooms was absolutely tiny - a small shoe box

Cleanliness

Great cosy rooms.

You pay for shuttle.

Amabilidad del personal. Cerca del aeropuerto.

Did not have breakfast ther but the location was excellent and central to where i wanted to be

Good value

TV channels selected and quality

Good location and friendly staff

The Gate when opening is moving slowly u can get hijacked by the Gate

Simplicity of the room

The bathroom didn't have a door for privacy

Place was so cool and I enjoyed my me time. They even called when I had forgotten some of my documents in checking out

Nothing much

- Near location to airport

- Breakfast not good and no coffee available - Very small rooms

Fairly comfortable and clean, parking secure

Rooms very small and bathroom cramped Breakfast kept running out of everything and we had to wait for plates and food

Easy to find it

Food

The staff

N/A

Great friend staff

Near the Airport

1)Staff were warm & friendly 2)Great location 3)Cleanliness of the room

1)x2 bulbs not working in the bathroom 2)very hard bed

Dinner service was very slow and staff not capable of doing the bill and taking payments

Everything

Nothing

Friendly staff, clean room

Little tricky to get to but not a problem in the day.

Friendly and helpful staff

Very small rooms

Good service and also the staff were good

WiFi cut off but it was for 1 day.

trying to book a airport transfer, please offer that service included in the guest stay, booking it extra is a nightmare

Great location, clean and value for money

Closer to the airport

Bed was terrible, small and noisy

Vegetarian selection was good

Clean, friendly staff, good room serves

They always go the extra mile for you. Even got a water bottle for my birthday 🎈

Nothing

Breakfast was on point 😋

Bed was comfortable. The room was clean

No lift. Price for what it was. Better value for money elsewhere

Cleaning everyday. Comfortable bed. Good aircon and friendly staff. Excellent security

My only issue is that they don't supply spoons in the rooms to mix your coffee with

I did not take breakfast

The flushing system was not working well

For an overnight transit stay before an international flight, the hotel delivered exactly what many travellers need most: convenience, cleanliness, safety, and operational simplicity. While not positioned as a luxury experience, it performed well in providing a practical and stress-free stopover close to the airport. What Worked Well * Location Convenience: The biggest strength of the experience was proximity and ease of access for airport travel, making early departures and late arrivals significantly less stressful. * Efficient Check-In: The arrival experience was quick, uncomplicated, and suitable for tired travellers needing immediate rest. * Cleanliness & Functionality: Rooms were simple but clean, with the essentials well maintained. The experience felt structured around practicality rather than indulgence. * Safety & Ease: For short-stay transit guests, the environment offered reassurance, predictability, and a relatively calm

However, a notable customer experience gap emerged around the dining situation. Upon arrival, the absence of dinner availability and the closure of food services created inconvenience for tired travellers arriving late. More importantly, the response to the issue felt somewhat mechanical and procedural, with limited proactive problem-solving or hospitality-driven alternatives offered to guests. From a CX perspective, this became less about the actual absence of dinner and more about the missed opportunity for service recovery and empathy. In hospitality, especially with transit guests who may be exhausted, hungry, or unfamiliar with the area, guests often value effort and solutions as much as the service itself. Even small gestures such as: * suggesting nearby delivery options, * assisting with takeaway arrangements, * offering snack alternatives, * or showing greater ownership of the inconvenience, could have transformed the moment significantly.

Clean and comfortable

None

Excellent location, cleanliness, friendly and helpful staff, scrumptious breakfast.

Friday and helpful staff

Friendliness of staff, quiet area, and safety. Generally comfortable rooms.

Breakfast was nothing special. The chicken sausage was awful. There should be more variety for meat eaters who do not eat pork or beef, and for vegetarians/vegans.

Excellent staff friendly and helpful especially Lorraine and Busisiwe

The toilet was not working

Friendly staff, cleanliness, safety, and a quiet area. Generally comfortable rooms. The idea of serving rusks with morning coffee in the foyer for guests is much appreciated.

Breakfast was nothing special. The chicken sausage was awful. More variety for meat-eaters who do not eat pork or beef, and more variety for vegetarians/vegans.

Staff was friendly and rooms clean

Breakfast was nice, however there was no enough food. E,g juice wasnt refilled and other things were finished. Its like you have to come early to get everything. No much staff visibility during breakfast for us to get assistance and for staff to clean or wipe tables after people have left to allow others to sit.

The breakfast

Nothing

The staff were friendly and the food was good

The TV were not connected to the wifi and the were not a fridge inside the room

It was comfortable and clean

We did not have enough space to hang towels

Overall experience was nice

Limited staff