Villa Bonita Les Terrasses

I liked very much the privacy and nature at this location. While being in the very centre of Cuernavaca. It was quiet, had an excellent swimming pool and a very nice staff.

Everything was perfect.

muy bueno

nada todo bien

The room was nice. Bed was comfy. Very quiet and comfortable.

Café da manhã muito bom, atendimento excelente, custo benefício ótimo. Quarto muito grande, embora a disposição das camas, alinhadas pela cabeceira seja estranha. Localização perfeita, praticamente em frente ao Museu Robert Brady e a duas quadras da catedral.

El personal tiene un trato muy cálido. El restaurante de lo mejor.

Podrían mejorar en la limpieza de los pisos.

Everything is very well manicured and taken care of - the staff is so kind and attentive

The amount of stairs with no elevator . It is not elderly or walking disability friendly. The building is a historic building and i can understand why it can’t be modernized but it needs to be stated and made clear before booking.

Nous avons beaucoup aimé la qualité du logement avec ce mélange d'ancien et de moderne, la chambre romantique et avec toutes les commodités, la terrasse intimiste avec la piscine, l'accueil et les attentions du personnel ainsi que l'emplacement idéal au centre ville.

Rien.

El hotel es muy acogedor y está muy bien ubicado.

La piscina no es espectacular.

Location, security, big room, friendly and helpful staff, hearty breakfast.

Nothing

Bon emplacement proche du Centre et bel espace de restauration (où nous avons pris les petits déjeuner) semi découvert, fleuri et verdoyant.

Servicio

Location is excellent. Within walking distance to shops, restaurants, coffee, museums, etc. Breakfast staff are very friendly and helpful.

The King Suite pool view room is very old. Shower took forever to get hot, and once hot, it could not be adjusted. The handheld shower heads in both shower and tub did not work. Bathroom needs more lighting and floor tiles dirty-looking; certainly old.

We had cold showers in the winter for the first 2 nights. We were told just let the water run a little longer, but the entire 10min of shower was cold. On night 3 there was a noisy party by staff at night (it was Sat), it affected our sleep but we finally got hot water, which was warm quite fast after turning on. So we perceived some central control was switched on 3rd night.

Restaurant, garden, location.

Personeel, Mexicaans ontbijt en locatie.

Het water van de douche werd niet warm

La atención del personal tanto en recepción como enel restaurante. El ambiente y la tranquilidad. La ubicación. La comida.

Que cuando llega el personal del restaurante, se escuchan sus pláticas a un volúmen alto. Que solicitan no se manche la ropa de cama y toallas. Pero a veces es imposible por ejemplo, la toalla facial

Just around the corner from the cathedral and a couple of blocks from the Zocolo. Bed was comfy and room was spacious. We enjoyed the breakfast at the hotel restaurant.

I would have loved to have an electric kettle for tea in the room. I was able to get hot water from the bar downstairs.

Pretty dining room

Our room smelled like mildew

Gute Lage. Direkt gegenüber dem Museum Robert Brady. Schöner Innenhof, wo man frühstückt und auch essen kann.

Dusche sehr eng, Ausstattung in die Jahre gekommen. Für Safe und Fernseher mussten wir Batterien bzw. eine Zusatzfernbedienung anfordern und es hat dann doch nicht funktioniert.

Comfortable in a beautiful building in a very handy location.

Es un hotel muy limpio, la habitación huele bien, muy cómoda la cama, comida muy rica y sobre todo el personal súper amable, te hacen sentir como en casa.

No tengo comentarios de la i ki

A história do edifício e a preservação do prédio. A localização e a atenção dos funcionários e funcionárias

O colchão é torto e com saliências. Precisa trocá-los

good location near the old city. Private free parking

basic facilities

El desayuno fue muy bueno. La atención de los meseros y personal de administración excelente.

Regadera con muy poca agua, exagerado el precio de los productos en servi-bar, la página dice "habitaciones con balcón" y lo único que tiene es una ventana del baño que da a la calle (muy mal), mobiliario muy viejo.

5 estrellas en todos los aspectos ... muy buena relacion calidad - precio ... es un hotel muy bonito ... recibí muy buena atención de todo el personal ...

La atención es buena

Cama muito confortável. Funcionários muito atenciosos, principalmente no restaurante. O quarto que ficamos não era bom para trabalhar porque nao tinha nenhuma mesa. Outro ponto que me desagradou foi uma sensacao de que o hotel quer cobrar por pequenas coisas: ao chegar avisam que manchas nos Lencois e toalhas serao cobra das, no cafe da manhã (que e delicioso, mas tem poucas opcoes) cobram o pão doce (MXN 30) ou o café expresso, pedimos para ficar 2h a mais e, embora o quarto nao fosse ocupado por nenhum outro hóspede, queriam cobrar mais MXN 250. Enfim, pagando-se MXN 1530 por noite, essas pequenas cobranças dão uma péssima sensação.

Very pleasant atmosphere

Nice and very clean

La ubicación es muy buena, la atención de la mayoría del personal.

Por ser también un restaurante, mucha gente que no está hospedada y uno tiene que pasar por él para entrar o salir de la piscina

Excellent Service, very professional people. We were impressed with the beauty of the Restaurant, antique structure. Arnulfo and Jairo were so kind to us and we will miss their always friendliness and SMILE.

Aceptable, sin embargo, temprano por la mañana el personal hace mucho ruido. Con respecto al estacionamiento, está muy pequeño. Por lo demás es un hotel muy agradable, céntrico y una alberca muy buena. Excelente atención del personal

The property is well kept and the staff could not have been more pleasant and helpful. I did not get to experience the included breakfast as I was invited out by friends. The only "cautionary" note is the shower hot water. I was told to let it run for aminute for the hot water to come out. Plan on closer to 5, it will be good then.

Excelente ubicación y atención

El mejor servicio y atención al cliente. De primer nivel

The staff was very very nice and helpful!! We had a nice stay in such a heartwarming hotel. The waiter gave us the history of the place and it was very interesting. Close to shops, restaurants and main historical attractions.

Su servicio de comida su trato cordial la limpieza

This should be your #1 choice for staying in Centro. Great location, excellent breakfast (included), clean and very well-maintained. The dining area is in a large, beautiful, lush garden. The staff is outstanding. Friendly, helpful, professional and very attentive. My room was large and very comfortable. The bed was comfortable, if on the soft side. Water pressure in the shower was great.

Great staff, very helpful! Room was just what we needed and would definitely visit again

Very clean. Absolutely lovely garden, dining room and pool area. Staff very friendly and helpful. Good value for the money. I’d stay here again.

El personal es súper amable, el restaurante está rico y agradable. El hotel es bastante viejo, pero nos funcionó para lo que queríamos, solo era llegar a dormir, ya que íbamos a un evento social cerca todo el día.y nos quedaba muy cerca

It was amazing, very comfortable. It is close to everything downtown, very friendly staff. One thing that did happen to me was I encounter a ghost. This area is very prehistoric so it’s understandable. It was scary but it didn’t bother me, this place has a restaurant and omg the food the drinks again the staff 5+start! Another thing that surprise me even though it’s a very old building they keep it neat and AC in the rooms. Very comfortable.

La ubicación es muy buena, cercana a la terminal y al centro, el personal muy amable y la atención excelente. Y sobre todo chila, es hermosa (una gatita que vive en el hotel)

Excelente lugar Inconveniente Estacionamiento reducido

Me gustó la atención fue increíble

Great staff

Muy amables las personas que trabajan ahí, siempre con respeto y con ganas de trabajar

Beautiful old-fashioned complex converted from Franciscan community: large ornate room, restaurant in attached open air garden, plus pool past that, affordable parking in entry to complex

Shower pressure lower at night

El hotel está lleno de detalles. La alberca está a temperatura perfecta y la comida del restaurante deliciosa. El cuarto fue tal y como esperaba.

The hotel is small, with great service. All the staff were very attentive an dhelpful. It was a great stay.

El único problema es que tuvieron trabajadores haciendo tareas (encima de nuestra habitación) hasta las 10 de la noche el 28 de marzo, hasta que llamamos para que dejaran de hacer ruido. Ya es tiempo de cambiar el colchón de la habitación (ya no tiene firmeza)

It is an excellent place I plan to return, I recommend you find everything nearby.

Es un lugar tranquilo, seguro y son todos muy hospitalarios y amables...lo recomiendo altamente. Además la alberca está climatizada...me encantó.

Lo que me gustó es que es una propiedad tranquila, el servicio al cliente es muy bueno.

El hotel en sí es muy pequeño, realmente si eres familia con niños no hay mucho espacio para jugar. Lo menciono porque para algunos viajeros sería importante saber este dato. Yo que iba con mi mamá y con la intención de descansar me pareció perfecto. Claro que un jardín más grande para dar la vuelta sería genial, pero vaya, descansar muy bien. Nuestra habitación era amplia, el baño, con respecto al cubículo donde está el WC y el lavabo si era incómodo, muy muy pequeño. No hay donde dejar cosas y en general esa área de baño y clóset era incómoda. Pero el resto de la habitación muy fresca, cómoda, amplia y limpia. La alberca es pequeña pero suficiente ya que realmente estábamos solas y podíamos estar tranquilas, yo lo disfruté mucho. En este hotel lo que se destaca muchiiiiiiisimo es la atención de todo el personal, son muy muy amables y eso hizo nuestra estancia aún mejor y más cómoda y amena. Pero algo que no te puedes perder definitivamente incluso si no te hospedas en sus habitaciones es ir a desayunar o comer! Tienen al mejor chef de Cuernavaca! Impresionante la comida, sazón, calidad, atención, emplatado y los costos acorde, no es baratísimo pero es que su calidad vale lo que pagas. Y como tienes desayuno incluido ai te hospedas ahí, puedes gastar un poco más en la comida sin salir de tu presupuesto y disfrutar de sus delicias. De verdad hasta tuvimos que conocer al chef y felicitarlo. Si regresaría y lo recomiendo mucho. Vas disfrutarlo.

Muy bonitas sus habitaciones en especial las suite con jacuzzi

Great location. Very clean. Great service. Salvador (Chava), Edgar, Mr. Jesus, Mr. Mac all made our stay special and helped us so much. Felt very safe. Recommend for sure

Our only complaint was the American was very limited. For example, adding vegetables to an omelette cost more.

Bien ubicado, seguro, bastante cómodo y hermoso. Tuvimos la mejor recepción de parte de Chila y Pinguino (el último un gatito sin hogar), no hay mejor forma de ejemplificar la calidad humana de todo el personal que con la atención que le daban a los gatitos, excelente por eso.

Interesting architecture, close to everything. Large room with very comfortable beds and a large terrace. The breakfast was well presented and better than most hotels. Staff were friendly and helpful. They organized a driver to take us to the Xochicalco Ruins.

The pool was a bir run down, with little space to sit. They kept the water temperature very warm, so the pool was best enjoyed in the evening.

Great staff and services. Very good breakfast also. But 2 steps up/down to go to the bathrooms is a bit treacherous. Some designs aren't very ergonomic.

Big room (junior suite). Good location.

Pool was closed. Breakfast very simple and waiters not very friendly.

A very pretty place, the staff were always friendly and accommodating. Easy location for the historical part of town

Cute traditional decor. Nice staff. Good breakfast in a nice inner patio downstairs. Comfortable beds. Lovely sitting area upstairs.

The king room and the double queen room are really nice. But the double twin room is laid out in a strange configuration. Room is long and narrow, so the beds are by necessity head to head along the long wall. Check the pictures.

Excelente! La atención del personal 5 estrellas 🌟

Very charming. Perfect location. Comfy beds!

All was good.

Really great facility and services

Not sure if one of the restaurant waiters was a little tipsy 😂. We told him we wanted a red/ rojo (both in Espanol and English) salsa, and he confirmed rojo and served as a green/ verde one. Also he told us extra breads were not included in the complementary breakfast only after we had ones. It is no big deal, might also be language issue (mi Espanol no muy bien).

Stylish little hotel with large, nicely decorated rooms. 5 minutes walk from the buzzing city center. Very attentive staff and owner.

Great in every way: location, value, nice breakfast and can not say enough about the friendly, helpful staff.

Terrific colonial gem with lush orchid gardens, and lovely breakfast therein. Great location, just a stone's throw from all the best that Cuernavaca has to offer.

Cool place. Fairly attractive accommodations. Excellent location. Staff were mostly friendly. l was a little put off when checking out, though. l placed my room key on the counter, mentioned l was leaving, and said, 'Thank you for the stay'. Before l could move any further, l was asked - with some force, which was perhaps unintentional - if l had consumed any items from the room refrigerator, which was stocked with various consumables. l said l had not (l hadn't) but was made to wait until this was confirmed. l was 'granted' permission to leave after a minute or so. A strange and vaguely uncomfortable episode which soured an otherwise positive hotel experience.

Beautiful hotel. Very friendly and helpful staff, and we loved the resident cat! Restaurant was excellent as well.

Near the center

Parking area too small and you should leave your keys

Todo el personal super atento y amable

La atención fue excelente. Llegué para un evento pero no pide llevar directo a la hora de check in y me dieron la confianza a de que llegara a la hora que pudiera sin problemas para mi check in. A las 12 am me esperaron sin inconvenientes. Limpio, cuarto muy amplio y cómodo. Restaurante también muy bien y los meseros muy atentos.

Toda nuestra estancia estuvo muy bien.

Wonderful place. One caveat, if they would make the pool a truly heated pool it would be fantastic. Even better install a jacuzzi with really hot water. We’ve never found this kind of facility in Mexico and I think it would be a really big draw.

Buen servicio en el hotel. Muy amables las personas que lo atienden. Nos gustó la decoración. La alberca no está climatizada, aunque nos dijeron que ya había llegado la caldera.

Great place

Comfortable beds, clean rooms and attentive staff.

Very difficult if not impossible to control the water temperature in the shower. Good location and staff was friendly and accommodating. Breakfast included with stay was good. Biggest negative was the shower temperature

Un hotel muy tranquilo y fresco para descansar en el centro de Cuernavaca. Nos sorprendió con la comida tan rica que sirven en su restaurante, 100% recomendada.

me gusta mucho el trato de todo el personal, incluyendo los dueños y la propiedad es exquisita

It’s location and staff where wonderful, would recommend 10/10 place and great people working there, friendly and welcoming

Nice hotel, comfortable bed, loved the staff very helpful & friendly. I would stay again

The staff are very nice and professional. The location is great for sightseeing and shopping. The garden restaurant is very good and a beautiful setting.

El lugar es muy bonito y tradicional

Staff were very kind and attentive. They made the stay in this beautiful historic building very pleasant.