Hotel Posada la Ermita

Lindo

Excelente hotel iconico de San Miguel de Allende, excelente servicio y habitaciones muy amplias y muy bien

Es un Hotel que tiene un significado emblemático y que es muy apreciado por la relación histórica que tiene con el personaje de Cantinflas sin embrago hay varios puntos de mejora. Primero las instalaciones los jardines son hermosos y su vista es espectacular pero tienen que mejorar en cuanto a las amenidades y al servicio al huésped. Los muebles estan muchos en mal estado y no esta muy limpio algunos de ellos. Hace falta mantenimiento y cuidado. Espero que lo puedan mejorar.

MUY BONITO

Esta muy bonita pero requiere mantenimiento

This property was full of character and great architecture. Great location on the hill overlooking the downtown area.

Gente amable, y Bellísimos los jardines, excelente vista a la ciudad, pero muebles en muy mal estado

Creo que deben mejorar el mantenimiento del lugar, no habia agua caliente en mi habitacion, el check in fue tardado, muy poco personal, corrigiendo esto pueden explotar la magia propia del lugar que es muy lindo aunque esta descuidado

Lo bueno: Muy comodas y limpias las habitaciones. El diseño del lugar es muy agradable. El internet sin ningún problema para nosotros. La atención de la mayoria del personal muy agradable y atentos (hubo un arrocito, pero nada de que preocuparse). Lo malo: Solo aceptaron pago en efectivo y/o transferencia, malísimo arranque. Por suerte alcanzamos lugar de estacionamiento dentro del lugar porque es muy pequeño. Pocas opciones para personas con movilidad reducida o limitada. Restaurante sin muchas opciones. Agua fría en la alberca.

Pillow cases had yellow stains on them. A/C defective: Reception stated they would take cash only on an Expedia reservation due to card terminal connection issue supposedly upon check-in. Found that room had a non-functioning a/c later on and when reception staff was informed, staff confirmed that they knew that the a/c was not working but unfortunately could not do anything about it due to being fully booked. Only stayed this one night and will be staying elsewhere next time!

Es un excelente hotel con muy buena ubicación, la pasé muy bien. Sus alrededores San vistas increíbles, el restaurante ofrece comida muy rica, las estancias son muy cálidas y cómodas. Además de que ofrece historia del grande cantinflas. Las habitaciones son muy cómodas. El personal es muy amable. Lo recomiendo ampliamente, regresaré sin duda alguna.

Excelente lugar! Conservado! Histórico! Habrá que ver qué tengan clima los cuartos y listo. Gracias.

El lugar está super limpio, cómodo y precioso a un precio super accesible. Se puede ir al centro caminando y a unos cuantos metros del mirador. Y el personal muy amable👌

The hotel was advertised to have a pool and a restaurant. They were both closed.

The staff was great, but the property is in dire need of an upgrade. The furniture is in terrible condition no air conditioning and no ramps available

It was an underwhelming feeling as seeing that a lot of the furniture, blankets were worn down and it didn’t feel like the place was worth the price. The location is good but I would’ve stayed somewhere else at that price. Staff was nice and helpful.

La vista es súper bonita, los cuartos con bastante espacio, solo le falta un poco de mantenimiento.

sin aire , sin ventiladores, toallas muy viejas,internet nefasto,el sr de recepcion de bigote y lentes nefasto

Beautiful viewing

Todo estuvo bien, sólo que en la publicación decía que incluía estacionamiento y en la recepción, cobraron $100 por el servicio de estacionamiento.

Perfect location

ESTUVO BIEN LA ESTANCIA, AUNQUE FALTO AIRE ACONDICIONADO Y SERVICIO DE RESTAURANTE POR LA TARDE.

Me gusto la ubicación, y la vista desde la ventana. No me gusto basura de huésped anterior en el basurero del cuarto, el Restorant la comida muy limitada, la alfombra en el bar Restorant muy sucia.

Yo lo elegí porque decía que tenia estacionamiento llegamos y nos dijeron que no tenía nos mandaron a un estacionamiento público algo lejos y tuvimos que pagar por día y resulta que el hotel si tiene estacionamiento y no nos dieron el servicio fue algo incómodo De lo demás está todo bien muy grande y bonito el hotel

El hotel esta muy bonito y con instalaciones rústicas bonitas. Los cuartos amplios y muy limpios y cerca del centro caminando.

Esta excelente este hotel y desconocía que perteneció a ese gran actor, Mario Moreno Cantinflas, definitivamente este será mi lugar para llegar cada vez que visite San Miguel de Allende.

Service was great staff wonderful and helpful

Our room was clean, as best we could tell with multiple missing or not working light bulbs. The beds and pillows were comfortable, and the bathroom space was also ample. We were away from the street, so noise was not an issue, but definitely could be for rooms on the street: the busses are loud going up and down the hill. Location is great: literally a minute walk from El Mirador, with a stunning view, and only a 5-10 minute walk to food, drinks, and museums/churches. There was a coffeemaker in the room, but no service provided (I asked - no coffee, no cups, nothing). And although technically the hotel restaurant opened at 8 am, it still wasn't open by 8:30 the morning that I really wanted to just get coffee there without walking. Staff was friendly and helpful.

Que ya no había lugar en el estacionamiento del hotel y hubo que pagar extra

La posada tiene espacios muy amplios y buena ubicación, no me agrado detalles de la habitacion, faltaba la tapa del inodoro, foco del lavamanos fundido, poca luz, telefono sin extensión para poder llamar al lobby.

Property needs to be renovated. Went with a group of 14 (7 rooms) at each room had an issue. The turn off the water around 1am and don't turn back on until 6am. Our sink was clogged up. Water took forever to get hot for showers.

muy bien todo , excelente lugar solo un detalle faltaria elevador jajaja ...pero estan muy amplias las habitaciones , otro detalle eske se estaban callendo solas las manecillas del baño solo eso pero lo demas esta muy bien , me volveria a quedar ...lo recomiendo

It's a nice traditional place with warm staff and the beautiful location

The hotel is a little run down but nice it goes with the towns look and vibe. My only problem with the hotel was its towels they have seen better days the mattress are a little hard, but the view to the city is awesome...one more thing if you are booking do not pay for a master suit get the cheapest room avalible cause thier is no such thing as a master suit the are all the same thing....

El hotel es bonito . La persona encargada en hacer el check in nada amable . Te cobran 200 pesos de depósito por qué te den los controles de la tele . Como no quisimos , nos quitaron el cable de la caja del cable hacia la televisión , para que ni siquiera de manera manual pudiéramos verla . Simplemente nos dejaron sin señal . El joven alegó que ellos no hacían eso , pero la prueba está que la primera noche si había tele y vimos el canal que estaba, luego no había señal ni CABLE !!. Deberían de pagarle bien a su personal , porque es de mal gusto encontrar un sobre en la habitación con el nombre de la señora que limpia tu recámara pidiendo propina . Eso es un servicio que ya contempla tu pago por noche.

Hotel bueno en general, es un hotel viejito, le hacen falta servicios, y su estancionamiento es muy pequeño no caben casi autos, y tiene que ir uno a llevar su auto a otro estacionamiento, y pagar 100 adicionales por eso, asi como dejar deposito por los controles de la tv y cable, de muy mal gusto ...

The hotel is located in a great location. The suite was very clean and spacious. The balcony was also very big and overlooked the town and beautiful garden. It’s full of flowers. The beautiful view is due to how high up it is. Be prepared to walk up hill from downtown to the hotel and then up 75 stairs to your room. BTW, was once Cantinflas’ house.

Me gustó el lugar, la atención y la localización. No me gustó el ruido

Love it, a lot of stairs, was my morning exercise but wonderful view, nice walking to downtown so much to see in the way, we are thinking on comeback

HAY UNA ERMITA ANTIGUA QUE ES BONITA PERO NO SE PUEDE VISITAR

EL AIRE ACONDICIONADO NO FUNCIONA Y HACE MUCHISIMO CALOR POR LO CONSIGUIENTE NO PUDIMOS DORMIR Y LAS AVITACIONES QUE DAN A LA AVENIDA TAMPOCO SE PUEDE DORMIR YA QUE TODO EL TIEMPO HAY MUCHO RUIDO

The hotel is on a hill and very difficult to walk to. No stores nearby to buy snacks or a coffee. The restaurant service is really bad. Only one waiter by the name of Delfino was kind and helpful when he was on his shift. I will not stay there again.

Me entregaron tarde mi habitacion y olía a vomito y alcohol, cobran aparte el estacionamiento y le dieron un golpe a mi automóvil y el gerente no dio la cara

En el ambiente se siente una energia positiva, desde la habitacion, hasta el jardin. Las camas son super comodas, la habitacion amplia.

Buen servicio y buena ubicación... Poco viejito pero con encanto y bonitas vistas...

The property is okay only complaint is that there was only 2 plugs for charging phones and the room didn't have sufficient lighting.

No quisieron cancelación pese a causa de fuerza mayor,

They didnt have ac. Pool was dirty. Sheets were dirty. But workers were nice

En general el hotel esta cómodo, limpio, pero lo que mas me agrado fue la historia que tiene el hotel, ya que perteneció a Cantinflas y aun conserva muebles y decorados de esa época.

El hotel tiene una excelente vista a la ciudad, pero me decepcionó la habitación que tiene unas camas super viejas y duras, no dormimos en toda la noche, fui al closet por una sabana y tenia tierra como hacia mucho no las cambiaban, además amarilla y olor a viejo, al igual que las almohadas, caro para un hotel de este tipo!

El Hotel no cuenta con Estacionamiento suficiente para los huespedes

Excelentes instalaciones, excelente vista, lo único malo es que no cuentan con servicio de comedor por las tardes y noches, y por la ubicación es deficiente la señal de internet.

El hotel tuvo mejores dias. Se nota una clara falta de mantenimiento general. Paredes sucias, colchones sucios, el baño con mal olor y fugas en la regadera. Hay incluso insectos saliendo del drenaje. El cuarto tiene muy pocas amenidades y no tiene aire acondicionado por lo que es un horno incluso en las noches.

Algo bueno del hotel es su ubicación y tamaño de habitación

Desde la recepcionista es trato pesimo te trata como si le pides regalado, sino le gusta su trabajo que no este, nadie la tiene afuerzas pongan personal amable y le guste su trabajo. Realmente uno se va con la idea que están las instalaciones en base a las fotos pero desde la habitación esta horrible, sin aire acondicionado, les da todo el día el sol se calienta horrible, jamás me informaron que la habitación con balcón da a la calle y pasa transporte público, motocicletas que hacen bastante ruido y no dejan descansar, la taza del baño está inestable, mobile sin estar pegada bien, en la regadera sin cortina mínimo por lo que al bañarse se sale al agua haciendo uno un atascadero por menos que quieras hacer, el wifi NO puedes accesar sólo te marca error, tienes que pararte a reprogramar con la mano la tv cada que la apagues y volverla a prender porque sino no se ve nada, el teléfono no da línea a recepción marcas y no funciona solo te hacen tonto estar marcando 0000000, le falta mucho mantenimiento. Amigos ponganse listos al hospedarse en este hotel y tipo de habitación que te den no sea a la calle si es posible pagar un poco más pero que te lo expliquen al reservar.

La atención en general del personal ,excelente, la limpieza bastante buena,localización cerca del centro histórico,se puede ir a pie, Sus áreas de oportunidad son: no funciona el teléfono de la habitación ni interno ni externo.la televisión no funciono en todo el hotel incluyendo habitaciones,para tener agua caliente en la regadera hay que esperar mucho que drene y algunas veces no llega a caliente.estacionamiento muy chico hay que dejar las llaves.

La ventilación no es buena pero esto es en San Miguel en General solo que los cuartos al ser de piedra son muy calientes, servicio regular, la cercanía y q después me enterara que el hotel fue de cantinflas me agradó, bien para el costo.

Habitación aceptable, check in sencillo y rápido

Bonitas instalaciones, solo que el aire acondicionado no funciona y los cuartos son muy calientes.

Buena ubicación, amabilidad del personal, instalaciones muy bien cuidada. No me gustó, el agua siempre estuvo fria.

El hotel muy bueno y muy bonito la señal del WIFI no funciono le faltaria aire acondicionado lo demas muy bien Me hicieron un cobro por medio d Expedia de $1211 ya que solo deberia de aver sido de $652 x noche era esta cantidad y no me respetaron yo cheque en Trivago como recupero mis otros $652

Hotel pintoresco. Habitaciones muy amplias (con sala de estar y terraza pequeña). El hotel es un poco antiguo por lo cual las instalaciones estan algo viejas pero muy limpio y bien manetnido en terminos generales. La ubicacion es buena, no esta en el corazon de San Miguel, a unos 15 minutos caminando.

El lugar es agradable, sin embargo parece que se paró en el tiempo, sillones viejos y sucios, colchones y colchas igual, la regadera no salía bien, la cortina/puerta no cerraba, la llave del agua solamente servía una, la TV viejísima, etc.

El lugar es agradable aunque le falta un poco de mantenimiento

Me gustó todo la limpieza calidad del servicio, los alimentos, la atención del personal. La vista de la ciudad es magnífica ¡¡¡Es excelente!!! Sugeriría que las habitaciones tuvieran aire acondicionado, tuve que abrir la puerta de la habitación para que se refrescara sin embargo no fué algo muy grave. regresaría mas dias sin dudarlo.

The place was really nice. The staff was friendly but I never got the fan I asked for. It was really hot that night.

Muy buena ubicación para moverse a pie hacia el centro con una área agradable en la alberca aunque el agua necesitaba mantenimiento y limpieza

La atención de su Personal y la. Vista que se tiene desde las habitaciones

We're grateful for our stay at Hotel Posada la Ermita, and we're glad hotels.com gave us a deeply discounted rate for staying 3 nights ($28/night) because it would have otherwise not been worth the price. The first room they put us in was incredibly beautiful and we were grateful for the perceived free upgrade, then we discovered that we were put into the room with the kitchen and the air conditioning not functioning. I'm 5 months pregnant and the weather was near 90 degrees so it was pretty uncomfortable. It'll be great once they have these rooms actually complete and comfortable. Also, the wifi for this first room did not connect. They moved us into another room which reflected the room we actually booked. It was definitely not as new and nice as the first suite they put us in, but we enjoyed the patio. The couch had a hole and a huge soft dent in it, making it unusable. Also, the toilet wouldn't fill to flush when we first arrived in the room. Then it randomly began working again, but then emitted a high pitched noise that ran all day.

Las instalaciones buenas, hace falta aire acondicionado en las habitaciones

todo muy bien solo su estacionamiento esta muy reducido

THE ROOM (#9) WAS OLD, IT HAS OLD THE MATRESSES (ONE QUEEN AND ONE TWIN) MY TRIP WAS IN NOVEMBER AND THE ROOM IT'S VERY COLD, THE BLANKETS ARE OLD TOO, THE PHONE WAS SUPPOSED TO BE CONNECTED TO THE LOBBY AND IT WAS NOT WORKING, THE LIGHTS AND THEY HAVE A COFFEE POT BUT NO GROUND COFFEE , SUGAR, CREAM. THEY CHARGE A HIGH PRICE AND IT IS NOT WORTH IT.

Had a great time at this hotel I would 100% stay here again. Staff was very friendly and even carried our suitcases all the way up to our room for us. Room had plenty of space and even a balcony with an amazing view. Recommend this place to anyone staying in San Miguel.

Good place, but is bad to park your car. A lot of stairs to the room. They sell you a nice city view from your room and when you arrived at your room, the only view you going to get is trees 🌲 a lot of them.

So many stairs, be sure and tell them if you need a lower room, lots of elevation. This hotel was stunning in its day and could use an injection of TLC and new bedding all around!

Old and cold hotel. Rooms are freezing at night and worn out. Only extra blankets. Very old. Sheets smell bad, carpets are dirty and stained. No elevator and tons of stairs so not handicap accesible or third age friendly. They charged me $120 dlls per night only because it was high season. Not worth your money. Management and the staff were very kind and helpful but that was pretty much it. Oh and the only perk is the amazing view of San Miguel.

Great value for the money, but the property is a bit dated.

Te view was awesome but the wall to get to the room was tough. From the lobby out suite was about 150 steps up to get to the door. We stayed in suite 24. I don't think it would be as bad if we were on a lower level. The room was a bit dirty when we arrived. The bedding seemed old and beds were not comfortable. The pool was not heater bit for the hot weather it was just fine. I would stay there just again just not at the same suite. Staff was very pleasant.

Beautiful house but not prepared for senior people and in a street under construction. In many cases, one gets a favorable rate when there are inadequate conditions but, in this case, we paid in full for suites that were not accesible for our seniors traveling with us; air conditioning was not working and getting to the hotel was almost impossible because of construction work. Parking is limited and the driver damaged my SUV; no explanation or reimbursement was offered.

It was a nice hotel, rustic and perfect fit for the area. They differently need new beds. Was nice to have parking. Staff was nice.

Suites with living room and large private terrace.

The place is clean and looks very nice, the beds are horrible! To small and very in comfortable , the coffe and tea maker in the room is there, BUT if you want to use it it cost $35 pesos per cup???? And no other option

dona Barbara and Catalino were quiet attentive to our needs during our stay

The sheets were stain Beds were old and pillows not very comfortable. Beautiful view to the city.

Had to pay for WiFi, the lamps we’re not working, in a nutshell I would never recommend this place!

I bit cold very nice architecture great view awesome ppl

Good hotel with a great view of San Miguel de Allende. It is only a 10-minute walk downhill from the main square. Amenities were good. The shower was HUGE! The lobby area looked a little dated, and there was a need for a deposit if you wanted to have a remote control. Overall a pretty good place for a one-night stay.

No fue una muy buena experiencia, los colchones, sabanas y cobijas demasiado viejas. limpieza en general todo bien. No muy buen servicio al cliente.

Matresses are so old that you could feel the curvature on your back. Bathroom Dirty. Facilities are beautiful, and gives you the traditional, colonial feel. But it is very old, and in desperate need for deep cleaning. I would´t stay again.

The staff was not polite and the hotel is terrible.

Beautiful hotel,except no elevator to go to top floor. The temperature was around in the 80 degrees with no air conditioning Very hot ,they offered us a fan which was blowing hot air.We could not sleep at night,we where miserable

They have a beautiful place, with lots of potential, but they are letting it die. Towels are completely worn out, rooms are falling apart. Renovation desperately needed.

This hotel is in great need of room remodeling overall including furniture, and new or no carpet. ( very old towels ) Lobby area needs a boost to make it more appealing. It is a very very beautiful view but we opted to stay out all day because we had to climb 110 steps to our room - - very tiring and plus the hotel needs to make itmore interesting to at least have guest entertainment. Staff are wonderful of course they work with what they are given it is not the staff's fault

The hotel is big and lays atop of a hill with beautiful views and lots of stairs to get to your room although, in San Miguel de Allende, everywhere you go is climbing or going down the street.

Hotel is a nice retreat if you like a beautiful view of the city, are not adverse to taking a long steep hike into the city center, like to be around families,and enjoy a little nostalgia.The rooms were huge with a tv and a phone in the room. If you're looking for a charming and romantic posada with a good breakfast and close to town ,this is not the place for you. I would have preferred the latter.

Great experience overall. Did not provide cold bottled water. No refrigerators in the room. Not much variety in the menu. Need to update the carpeting in the rooms. Loved the history of the hotel and the very large suites.

Hotel staff, the lobby & grounds are very nice. Pool is clean and well kept. Overall this place is very charming and loaded with "character" and some interesting history. The hotel is perched on a hillside overlooking the city below. Be prepared there are a lot of stairs to climb to get to your room. Each room has a covered balcony and the views are stunning! While we were there, on several mornings hot air balloons filled the sky above the city. It was "picture perfect". The hotel is in need of some updates. Time to replace the TV's, install flat screen sets. Also invest in some new mattresses and bedding. Lastly, internet was only available in the lobby and even then it was less than adequate. Wireless internet in each room is pretty much todays standard. By implementing these features they could easily increase their rates and recoup the costs.

It has a beautiful view from San Miguel de Allende. It is only one block from the mirador.

This is one of the more difficult reviews I've written. Let's put it this way...they're doing the best with what they have and for the rates they charge, it's pretty good because San Miguel is way overpriced. (Go to Guanajuato, it's way better) Positives: 1. Views from higher rooms. Looking out over the whole city, early morning balloons floating by. Don't know if they could be better. 2. Rooms - very quaint. Barrel vault brick ceilings make you feel like you're staying in an old European villa. 3. Balconies - very large with a nice table and chairs. 4. Staff - quite accommodating, many lacked English. Provided us with ice each evening and extra glasses and towels for hot springs at no cost. Always quick to open the garage door when we needed. Negatives: 1. Noise - not really the hotel's fault in most cases. Church bells at 6 am Sundays, roosters, train (far away and neigbors dog that barked when we "stood" on the deck (sitting was okay). They need to negotiate his demise. Lower units may be quieter, try the left side rooms (as you face hotel) 2. Freezing pool - choose this hotel for our 6 year old to swim - impossible. Install a black hose and a pump and heat your water with the sun!! Cheap! 3. Stairs - not a negative for most but if you have mobility/knee issues do not choose this hotel. 112 steps to our room: that's about 8 flights up! Views come with a cost. 4. Not far to town but far when you walk back, it's uphill. 5. Beds are old.