Aston Madiun Hotel & Conference Center

The staff was amazing! I would give them 100 stars if I could. The service that they provided was exceptional. They always had a smile on their face and made us feel honored and cherished as their esteemed guests. Every time we needed something they were always there to do their best to meet our needs. The Presidential Suite was huge! It had to be 2K square feet with 2 bedrooms, a living room, a dining room and 3 bathrooms. The a/c worked well in all the rooms except the Master Bathroom. The food was great at the restaurant which really helped to make our stay more enjoyable. The French toast in the morning was amazing! Also, the beds were very clean and comfortable which made our stay more pleasant.

My family and I stayed in their most expensive room called the Presidential Suite. They only have 2 of these rooms in the entire hotel. When we went to the first room the first thing I noticed were all of the stains on the carpets and furniture. It was shocking how bad our first impression was. I immediately demanded that they give us another room. The second room was a little better because they had tile floors in the entire suite except the Master bedroom which had stained 20 year old looking carpet. In the gym, the only 2 treadmills they had were constantly breaking down and the a/c didn’t work so it was like 100 degrees in there! The Spa looked dark and dreary and not very spa-like which is probably why I never saw a single customer in the 2 weeks that we stayed in the hotel. The entire hotel needs to be remodeled and brought up to date. But, since the dollar is so strong right now compared to the rupiah, we overlooked a lot of the shortcomings and had a decent stay. If it wasn’t for the excellent staff, we would have not enjoyed ourselves as much. Also, there was water damage around the windows in the Presidential Suite on the 15th floor. It wasn’t noticeable because the old 30 year old drapes were covering the damage.

Spacious and nice Mountain view

The breakfast menu was good, but it took a while for the staff to refill the empty dishes.

Some of the room facilities need to be repaired, such as the sink drainage, as the water did not flow properly. We also had difficulty opening the room’s front door.

夕食・朝食ともにおいしかった！スタッフが皆さん優しく声をかけてくれた。

食事会場や開始時間等がわかりにくかった。部屋のアメニティが少し不足している。

Food

Booking.com menurut saya lelet, booking saya sudah satu hari sebelumnya tlg 21 , masa masuk ke astonnya tanggal 22 jam 22.37 di info oleh pak reval aston, lain x jgn begini lah jadi nya percuma minta 1 bed jadi tidak kebagian atau sudah habis,. Kami sangat kecewa, menurut kami aston sudah baik

房價合理早餐也好吃

地毯太髒

Fasilitas komplit

Saya tidak bisa mendapatkan invoice, pihak hotel menolak karena memesan melalui aplikasi Booking.com dengan alasan harga hotel bisa berbeda harga harus sesuai yang dibayarkan ke Booking.com. Booking.com sendiri tidak mengirimkan invoice, tp ada fitur minta invoice hanya bisa dikeluarkan oleh akomodasi Sebagai pelanggan saya bingung, karena di email juga Booking.com hanya memberikan struk bukan invoice

Suite

Verkehr Straße

De rust op 15 hoog

Meubilair wat smoezelig en aftands. De bedden lagen uitstekend.

Zachte lakens en degelijke handdoeken

Airco was moeilijk te regelen en dus vrij koud

Great hotel especially for family trip. complete facilities, like the poolside! Also the coffee shop, various menus and snacks. Breakfast are good with various meals. near city's landmark and Pecel are great! best choice for next stay!!

Facilities, gym, pool, cafe, breakfast was great!

The aircon in superior room cannot be adjusted. At night, it was too chill

Staff & food were great. Decor was good. Hotel itself looked a bit run down & in need of updating the bathrooms, Spa room, pool etc. Restraunts, bar, shop, reception were all great!

Need to update their amenities and bathroom stuff. Noises from other room guesses because of poor insulation.

Very poor service. The room remained uncleaned 7.5 hours after a 5:30 AM housekeeping request. A pizza order took 75 minutes to arrive cold, despite two reminders. Staff were unable to understand or respond to my complaint in English. NEXT MORNING… A catastrophic and deeply concerning service failure that raises serious questions about how this hotel is run and how its staff are managed. The debacle continued the very next morning, following the failures outlined in my previous review. I requested a knife to cut the uncut bread. Staff appeared to understand, but then walked away, disappeared, and behaved as though the conversation had never occurred. This cycle repeated with two different staff members. A fluent English Indonesian speaker then clearly explained my request for two five minute boiled eggs. What arrived were cold, hard boiled eggs. After a second explanation, the replacements arrived raw. By that point, the toast was cold. Bizarrely, the uncut bread and knife, both previously claimed to be unavailable, suddenly appeared. There were not even knives available in the restaurant to accompany the forks. This was not an isolated incident but a clear and consistent breakdown in communication, basic service delivery, and staff accountability. I have stayed in hundreds of hotels and I have never encountered anything this dysfunctional.

The location. The staff. The hotel's response.

The fact that they put me and my 4&9 years old kid in the smoking room.

The breakfast has a big variety of food. There are a lot of choices for local food and western food. There are enough room for everyone, not very crowded. There is a small supermarket nearby, very convenient.

The bed is much too softer. I have to sleep on the floor for two days. And it's very noisy even at midnight.

Dirty and nasty.

Breakfast buffet so good. Varieties of Indonesian foods and delicious

Dry toilet

It was apparently the best hotel in Madiun I had a great treatment at the spa

There were a lot of events happening while we were there, the pool area was blocked off for a private function, there were military everywhere doing activities, there was someone yelling into a microphone for games and another person singing loudly into a microphone. We must have hit a very very busy day. Couldn’t eat cake in the cafe had to take it to my room very sure military had the cafe booked for a private function. It’s very hard to understand what is happening, no signs in English explaining anything

This is the first time I came to this hotel again after almost a decade. My previous, and first, visit was way back in 2015. And that too was by accident as there was a last-minute change of my travel plan at the time. Anyway, unlike the previous stay, I stayed for several nights this time to get a better feel for the hotel's general service. Overall, the service meets all the expectations. The general level of cleanliness is good. The breakfast variety is good. The level of comfort is acceptable. But I do notice some wear and tear in parts of the hotel's premises. While my first arrival in this hotel in 2015 felt majestic, it was average this time. It seems that the hotel has lost its shine. The hotel breakfast menu isn't actually impressive. But the presence of sausages and potatoes saves the day. If there's something disappointing about the stay, it has to be the pillows. I noticed some pillows were too thick and too hard, which caused headaches. Some are too thin. This sadly reduces the overall enjoyment of staying in this hotel. Regardless, my Japanese friends who came along with me was very satisfied with overall stay in this hotel. I too would actually love to come back here again if I revisit Madiun.

good location, variety of food for breakfast, spacious room, comfy bed

nothing much

Much to improve The hotel would be nice but there is so much to improve: - Brown water coming from the pipes - dirty mattresses with dark brown stains - no complementary water - they say for the environment they don’t use plastic bottles and you can get water from dirty water dispensers outside the rooms, mine was empty and disgusting . - rug is filthy and full of stains Breakfast was ok and the sky bar is nice.

tong sampah di kamar mandi masih ada tissue bekas dg noda merah” spt darah

spacious rooms, nice location, comfortable beds,

nothing

Location

Service and property quality

Hotel is amazing, cleanliness and staff are awesome. The best in town.

Nothing to say

Friendly staff, variety of food, breakfast was great.

More international plugs for guests.

Comfort

Breakfast

I Think This Hotel The Best At The Madiun city. I am Very Comfortable stay Here. When ever Me With all My Family Have Good Service From Mr Triono At The H&E Resto.... Appreciate You are The Best there that I've everseen... See You Next trip ......

Thank you Aston Madiun for the service you have provided to us. we were very satisfied staying there. We were greeted by Mas Benny as the frontliner there. The rooms are clean and very neat, and at breakfast it is also very good and the menu is very complete, and thank you to Chef Subardi who welcomed and suggested the special menu at Aston Madiun. we will come back another time.

Nice place but they cannot provide double bed without advance notice

Bad check-in experience Check in progress was slow,even the fo staff asked my wife to looking for HK team to join our bed room😆.Asking for non smoking,but they still gave us smoking floor, Ridiculous Low SDM Shower room drainage problem Worst Aston hotel so far

The room space is walkable, cleanest. The staff really friendly and helpful 😃

The location is in the heart of the city. The room is spacious, the food is good.

The hotel looks a little bit old. The Park area is narrow although it's enough.

Great hotel and Friendly staff, clean room and complete facility, thank you for great service, as special for Mr. Reza that was great and warm welcome when we arrived at Hotel and also for receptionist is so helpful during check in and check out. We will come back definitely

We were greeted by the front office manager, Reza who provided us with 2 pots of piping hot tea upon arrival. The room was clean and comfortable. We liked the eco-friendly no plastic-bottle water policy. Drinking water dispensers were provided on each floor.

Thanks to the staff great hospitality and service, I have great experience by staying here. Location close to the station, and the room also clean with great sunlight at day.

Nothing.

The only hotel in Madiun that has good facilities like pool, gym, and sauna. The room also large.

AC is not that cold when day time.

The room was decent. Hot shower was excellent. Bed/Extra bed was comfy. Room view was okay. Breakfast was great and has many varieties. You have took a pic. of us trying a mushroom chicken.

The window !!!! I sleep in extra bed by the window and it's making squeaky sound.. scary 😖 to hear it.. feel like the building will collapse anytime. Then the room carpet, making the room look dull (I'm not a fan of carpet anyway) 😅

I love the cleanliness

Staff isn't that attentive for 4stars standard. We need to call several times to get the trolley to check in

Lobby well designed

Elevator too small, need to wait for while. Room need to be updated especially the carpet Parking lots is a little bit confusing and so many narrow turns

Breakfast was excellent and location too!

Fantastic stay. Nice ambience. Spacious room and clean toilet comes with hairdryer. Good view from room. Friendly reception staff. Good breakfast spread. There's lounge, large swimming pool, spa and sauna, gym, table tennis, cafe, canteen and minimart. Spacious carpark space. The valet park the car for us on the 1st day.

NA

Room View

Nothing

The breakfast was awesome! Many choices and variety.

Booking non-smoking rooms but getting the smoking rooms instead. Although they tried to eliminate the odor, but the smell was noticeable.

Location is central and room facilities are good. Beds are large and comfy. Rooms are spacious. There are plenty of food varieties to choose from at breakfast. The swimming pool and children playground are good. Car parking is good. Plenty of small restaurants nearby the hotel.

Poor soundproofing and we could hear noises from other rooms. Some of the food at breakfast are just tasteless (e.g. for black sticky rice and mung bean porridge, tha coconut milk should be sweet, not plain and tasteless). Egg station portions were too small. Lifts are slow even though there were 3 or 4 lifts. The hotel entry sign should be made clearer (facing the 2 sides of the road instead of just 1 side) and bigger since there is another hotel next to it and it can be confusing especially at night. Cleanliness should be improved especially when cleaning the rooms.

the service is good, the employees are friendly, and the hotel is clean

There isn't any

Good location. Not good views. Although the food is reasonably good the service is incredibly slow and quite poor. First of all, rather than seating us the waitress recommended we go to another restaurant outside the hotel rather than eat at the hotel restaurant. We then waited almost 1.5 hours for our dinner, which was difficult with hungry children. Dishes then came out one by one with 10 minute+ intervals in-between. One dish was brought out with chillies all over the top of it even though we requested it not spicy at all. We then waited an additional 45 minutes for the replacement dish. After 45 minutes we asked the waitress where it was and she said she had “forgotten” about it and it had been sitting on the pass. She seemed to be annoyed that we had asked for a replacement, rather than actually forgetting that it was ready. Drinks came out 30 mins after the first lot of food. Like the food, they also came out one at a time with very long intervals in-between. The restaurant called our room a lot for silly things - 30 mins after we had paid and left the restaurant they called our room to ask if we had finished eating or if we were coming back, and if they could clear our table. They forgot to get a signature for something and called repeatedly 3 times in a row just to tell us they had forgotten to get a signature but that we didn’t need to do anything about it. They also knocked on the door quite late at night wanting a signature to authorise that the bill for room service for one of our rooms be joined with another of our rooms, even though all rooms were booked under the same name on the same credit card and we had had our room service almost an hour before that. Breakfast buffet has a good selection. Rooms are quite spacious. Decor could be better - its a bit barren. A fair choice for a quick stopover on your way to somewhere else

Great hotel to stay

its just the best in Madiun

long waiting time elevators

The Aston Hotel Madiun was one of the largest hotel properties in the area, offering ample parking space. However, some parking spots were not very comfortable. The hotel staff was helpful and friendly, and the cleanliness of the hotel was above average. The biggest issue was with the elevators, which were difficult to handle due to their small size. When the elevator reached full capacity, all the buttons were replaced by a sensor, causing people to accidentally press all the buttons. Additionally, the small size of the elevator meant that only a few hotel customers could fit at a time. During peak season, this led to long waiting times of more than 15 minutes, even for quick trips like going to the gym or grabbing a bite to eat. The rooms were decent, though they can improve on the cleanliness. The hotel rooms had a dimly lit design, which personally didn't suit my taste. The lighting was insufficient and the overall atmosphere was darker than I preferred. some of the air conditioning units in some of the rooms weren't very effective in cooling the room. However, the hotel staff was quick to assist and arranged room switches promptly. The food at the hotel, especially at the Café on the top floor, was delicious. Unfortunately, the waiting areas near the convenience store and some of the Cafés were dimly lit and filled with people smoking, resulting in an unpleasant smell permeating the area.

elevator.

The suite was very large and had several rooms and bathrooms. In general, the Suite was very impressive. The breakfast was also quite good.

In itself a nice hotel, although it could be a bit cleaner. Unfortunately, there was a wedding that evening, which was very loud. Only after several calls to the reception, the volume was adjusted so that we could sleep.