Hotel Casa Carmen

The bathroom needed updating, a new shower head would be good. Otherwise it was very nice.

Muy bonito lugar para quedarse sin pretensiones.

Pros: El personal que atiende el lugar siempre fue muy atento a nuestras solicitudes. El hotel es muy céntrico y las áreas comunes son muy bonitas. Excelente relación precio-calidad. Contras: Los cuartos tienen un poco de humedad, las sábanas tenían algunas manchas sospechosas, las toallas del baño tenían como polvo del respirador que estaba justo arriba de ellas, el cubrecamas estaba lleno de hormigas muestras cuando entré en la habitación. Podrían mejorar todos estos detalles.

BREAKFAST CAN BE SIGNIFICANTLY IMPROVED FOR THE PRICE WE PAID

Casa Carmen has the most friendliest staff, they’ll help you with anything you need.The beds are super comfortable and big. It’s super close to downtown and you can walk to restaurants close by. The property is beautiful and great for pictures.

The staff is wonderfully helpful and supportive. We enjoyed our stay very much!

En lo personal, me gusta el hotel es el tradicional b&b, y me hace sentir en casa. El personal es muy gentil y servicial.

Zona tranquila

Tiene muy buena ubicación y hay estacionamiento publico a pocos metros.

Very quaint and clean. . Beautiful courtyard. Staff does not speak much English and were not there to answer questions. Very convenient.

Excelente servicio así como atenciones. El Hotel conserva un estado rústico pero cuenta con todas la amenidades necesarias así como una excelente atención por parte de la anfitriona Cynthia.

Todo muy bien

La ubicacion es excelente y la atencion fue de lo mejor, los cuartos son un poco frios pero estan bien condicionados para ello

Ya hemos llegado a hospedarnos a Casa Carmen en otras ocasiones, se ofrecía el desayuno incluido, y no nos dejaron champoo, jabon suficiente y esta muy descuidada la propiedad esta hermosa pero le hace falta mucho mantenimiento.

Al llegar tardaron mucho en recoger el carro para llevarlo a valet parking mi esposo estuvo dando vueltas en la calles asta que finalmente recogieron el carro para estacionarlo. La habitación no tenía agua y los del hotel no mandaron a alguien a resolver el problema. Solo se disculparon por teléfono y su solución fue usar cubetas con agua para el escusado del baño y usar su baño de servicio que estaba fuera de la habitación al bajar escaleras. Esto causó un retraso en nuestros planes de año nuevo. El lugar muy bonito y serca de la plaza pero no regresaría porque tuvimos una muy mala experiencia y falta de servicio del personal.

El lugar estaba muy bonito

Nice people running hotel. Great courtyard.

The rooms were not in good condition. There was very little hot water and no water pressure. Some of the furniture was broken inside and outside. It is obvious that the ownership does not put money into the property. The only I can say about the hotel is the staff And the grounds. It was also a good location.

La ubicación es excelente, el patio y la áreas comunes son muy bonitas pero lo criticables es que no cuenta con estacionamiento y el servicio con valet es muy caro, el baño al interior del cuarto no es bueno y la habitación tiene un domo que no se puede obscurecer

Fue una estancia está muy agradable, lugar limpio y me sorprendió que nos cambiaran las toallas diariamente, una excelente limpieza y cordialidad de todos los empleados. Se me hizo caro el estacionamiento con quien tienen convenio, conseguí un estacionamiento en $250 la noche En general todo muy bien

Hubo vasrias quejas por el agua caliente que no habia, se ve que requiere mantenimento en general. El admisnistrador nuevo aun no está al 100, solicité mi vehiculo al valet y mandor traer otro "pues se ocnfundió"

Es un edificio viejo, no hay forma de contactar al personal, la distribución de los cuartos no ayuda, es incómodo

Solo no hay aire acondicionado y no tiene estacionamiento

Lo positivo: su ubicación a una cuadra del jardín principal , agradable casona bien conservada. Buen desayuno. Lo negativo: No cuenta con estacionamiento, ni aire acondicionado.

Excelente servicio

Stay was excellent; location, staff, room. Would stay again. Thanks

La atencion de todo el personal supera cualquier expectativa. Hector, Beatriz, Lulu, todos excelentes.

Una experiencia única,el lugar está increíble ,tranquilo ,excelentemente ubicado. La arquitectura conserva sus detalles.A unos pasos de la catedral

El patio es muy lindo pero me tocó un cuarto en la azotea y estaba muy caluroso. Me prestaron un ventilador que tuve que subir sola por una pequeña escalera de azotea.

El servicio exelente solo que el cuarto que nos toco esta junto a la calle y fue muy ruidoso toda la noche con la gente que pasava, no tienen secadora de pelo, no televicion y

Excelente atención por parte del personal administrativo, cocina y el señor que nos recibio. Súper amables y atentas!!

Loved staying at Casa Carmen. It was comfy and the staff so helpful

Con una excelente ubicación y una ambientación colonial es un magnífico lugar para conocer a pie lo más sobresaliente de San Miguel de Allende. Personal muy amable, desayuno completo y muy bien servido, instalaciones muy bien conservadas y limpias.

Excelente opción!!! Muy cerca de todo. El personal muy amable y atento.

Charming boutique bed and breakfast hotel, well situated near shops, restaurants and tourist attractions. Staff were very friendly and helpful.

The lovely staff and owners were attentive and warm. It’s a colonial house with a sweet sweet garden. The fact that it has only 11 rooms creates a feeling of home with guests and staff greeting each other in a familial and warm way.

Excelente servicio aparte de una estupenda ubicación

The people that worked at Hotel Carmen were wonderful and the service was excellent. We loved our stay. It’s a beautiful location and very convenient to everything walking!

A true gem of a stay! Perfectly located one block from the main plaza. The breakfast was delicious. The bedding was perfect. The old colonial building is kept in very good shape. Beautiful inside courtyard. The staff was super courteous. We will most definitely go back.

Excelente opción para hospedarse en San Miguel de Allende. Cómoda, super ubicada y muy buen servicio.

MUY CARO PARA EL TIPO DE HOTEL

La ubicación perfecta! El estilo mexicano ideal.... pero el mantenimiento del inmueble deja mucho que desear.... las paredes están desconchadas... la pintura se cae de las Paredes y los baños no están muy limpios. La atención y el servicio, eso sí, fueron muy buenas. Este hotel dándole una buena manita de gato sería una opción excelente en San Miguel de allende!!

delicious breakfasts, charming proprietor and a beautiful setting. also very clean

Staff is really kind and look after you all the time. Hotel rooms are simple, but good enough. Location is great, one block from thw main plaza. The only inconvinient is parking lot which the hotel does not have. They offer valet parking, but two time I asked for the service the valet was not there so I had to find a parking spot for myself or wait 20 min for the valet to arrive. Otherwise hotel is great an quiet.

Casa Carmen is one of the best B&B in SMA. I loved my stay there, delicious breakfast and most important, the staff is very helpful, friendly and attentive.

Me gustó la ubicación. Es demasiado caro para lo que ofrece. Si llegas en auto ni se te ocurra, no hay TV ni línea telefónica en los cuartos, ni un closet decente. El baño es del siglo XIX. No volvería.

El Hotel estuvo excelente, te sientes como en casa, principalmente por la excelente atención que recibimos. Está ubicado a 1 cuadra de la Plaza Principal, por lo que no necesitamos desplazarnos en auto, todo fue caminando y estuvo super.

The staff was very warm and welcoming. Everything was perfect and the included breakfast was delicious.

Very helpful staff

Very friendly, efficient and accommodating owners and staff, reasonably priced, perfect location close to main square, lovely older building with gorgeous courtyard full of beautiful plants, spacious room, comfortable bed, heater, hot shower, excellent breakfasts with variety of options to choose from, tequila and tea always available. Highly recommend!

After a day of walking all over the place in this town you want to Freshen up and having no water pressure can be frustrating. The staff and maintenance staff was nice and attempted to fix our water problems because at one time we didn't have water so we couldn't flush the toilet, sink, or shower. We were told by the maintenance guy that San Miguel has a water pressure problem. Location is great but as far as amenities you are better off doing an Airbnb. There was no TV, no Radio, and there was a ceiling fan. They were able to hold our bags while we waited for our room and accommodate an early check in. There was a language issue but I was hoping there wouldn't be because they advertise they cater to English speakers. Our travel agency attempted to contact them and couldn't communicate as well because of the language barrier. Overall, you're paying for location. If you're looking for a small, basic amenities place then this is your spot.

A great property with a friendly staff. The location is excellent for walking the city.

This is not a hotel, it's a very bad B&B. Staff is not prepared. It is unsafe. Very bad experience.

Breakfast and location are the best qualities of this hotel. the house is pretty but rooms are very basic, no ac, no phone, no tv, wifi ok. The shower has no pressure so take your time and be patient. The staff is very nice also.

The property is very centrally located. The courtyard is absolutely charming courtyard. We were greeted by friendly stafff. There is free tequila in the lobby.

The hotel is ideally located 2 blocks from the Jardin. The staff were exceptionally friendly and courteous. the rooms are set around gracious courtyard setting. The climate being what it is in San Miguel, there is no AC so the only thing lacking would be a fan for the room on those hotter nights. thanks to John for all the expert advice on local activities and the kitchen staff for nummy Mexican eggs!

Great location. Very friendly. Basic rooms. Family atmosphere.

Great location for sightseeing, shopping, and restaurants. Huge room opening to a beautiful courtyard. Great breakfast included.

This small boutique hotel is ideally located in the center of San Miguel de de Allende. The beautiful owner/innkeeper is involved in the management of every aspect of the Inn, and she is committed to making each guest’s experience exceptional.

Excellent location near the Jardin. Good breakfast included in rate. Office staff very helpful.

Great hotel located right off the main plaza, close to everything. Super nice staff, really helpful. High quality breakfast was included.

I have spend a weekend at this hotel recently, While I was pleased with the locationn of the hotel I expected more from the room where I stayed. I have stayed at other places in SMdA and liked the hospitality of management and service a lot better.

Nice place to stay. Clean and tidy. Good location. Good service. Very good breakfast and lunch options. Good service. Good location. Very good breakfast. Nice place to stay. Clean and tidy. Good location. Good service. Very good breakfast and lunch options. Good service. Good location. Very good breakfast.

Great location, private, secure, and lovely courtyard...also delicious breakfast included!

This place is very conveniently located at the very center of San Miguel, close to restaurants and shops. The room was charming, typical San Miguel kind of building with antique decor, the bed was very comfortable with great pillows. They had hand-made soap bars, We didn't have breakfast but the restaurant and common areas looked very nice, cute garden with lots of green , we sat there and enjoyed some coffee. We found a problem with the shower and got it fixed promptly Doors have no locks. The staff told us that the doors are antique so they cannot fix them to have locks, that's understandable.. and there is charm to antique furniture, Fortunately nothing happened during our stay, but it was hard not to feel nervous about leaving valuables there. Internet didn't work. Possibly because of the thickness of the walls. That was kind of annoying but it probably helped us relax. -energy plugs were awkward to use . We had to lay our cellphones on the floor in order to charge them. if you are coming by car, this place might not be your best choice. The hotel does not provide a place to park, there is a place that offers valet one block away, but it's very crowded , you will waste a lot of time having them get your car for you.

The place was great, lots of character, friendly staff and very secure. Bed was comfortable and has two restrooms.

Exceptional friendliness and welcoming staff. Very comfortable rooms with authentic style. Beautiful courtyard, lovely room and a warm and gracious staff created a wonderful experience. I was extremely comfortable with a cozy bed and pillow.

The people were the nicest, wonderful, accomodating people we have met in a long time . . . . . a five star experience!!!!!!!!!!!!!!!!!!!!!!!!!

Hands down the best location period. Breakfast is included and you can expect a delicious breakfast not just toast and jam and Coffee but eggs, bacon, ham, ommelletes, refried beans, tea milkshakes etc. The level off attention is superb. Ask for Susana she will make you feel right at home. The hotel is a 300 y old house back from.the colonial days, but its well kept. Linens perfect and changed daily. No tv in room bit free wifi. Matress firm yet comfy. Very satisfied. Will be back for sure.

We have stayed at this hotel previously, but when it was still under the original ownership. We were the only guests at the hotel and I'm guessing that it might be due to the fact that no staff spoke any English. My wife speaks Spanish so it was not a problem for us. Since San Miguel is so popular with Americans and Brits, we were surprised about the complete lack of English. This explains the 2 rating for hotel staff. Otherwise, our stay was very pleasant and the breakfast was the BEST we had on our entire trip. Really great value, but you will need some Spanish.

We love it great place to stay

This is a tradicional mexican house at least 2 centuries old. Beautiful entrance and patio, good breakfast, nice people but there were no locks on the doors, not even the entry door, no A/C or fans, noisy, uncomfortable set up.

Cons: no AC (just a fan), no TV, couldn't pay my bill with a credit card (had to go to the bank to get cash). Pros: the place is really charming, breakfast is tasty and filling with plenty of choices, hotel is 1 block from main square. Abundant taxis around which take you anywhere for a couple of bucks

The hotel is just few blocks from the center of town, located in the heart of San Miguel. Very convenient to good restaurants, shops and interesting shops. The staff couldn't have been more helpful or friendly. A downside of being centrally located is the occassional 6am fireworks and incessant ringing of the church bells to celebrate a number of things. Locals apparently find this aspect of the experience part of the charm of being in the center of things. If you decide to go to San Miguel and stay in this B&B just be aware of this additional "charming" element. All this said I would recommend the B&B as well located, convenient, and friendly.

I would highly recommend Casa Carmen. It is centrally located near the jardin, shops, and restaurants. As a 400-500 year old historic building it is not the Hilton but the history and charm more than makes up for any differences between casa carmen and a newly-built facility. Going to an old colonial city warrants a colonial hotel. The owner Cynthia was very helpful at all times.

Hotel Casa Carmen is a great place to stay at in San Miguel. The hotel is close to all the main attractions and you can walk to the Parroquia, trolley stop, mercado, and shops. The staff were simply amazing! They are helpful, polite, and pleasant. I would definitely recommend this hotel to anyone visiting San Miguel.

We spent a delightful week at Casa Carmen where we met couples who have been coming to this B&B for many years. Their loyalty is understandable due to the warm, welcoming and relaxed atmosphere of Casa Carmen, a centuries old charming colonial home. It is located two short blocks from the Jardin, the plaza that is the heart of the city, so you can easily come and go to experience the lively Jardin at different times of the day. Good restaurants are just across the street. The B&B though not luxurious is very comfortable, with spacious rooms and tall ceilings. There is a lovely large and sunny patio that invites you to read a book, enjoy a glass of wine, or chat with other guests. The satisfying breakfast is a good way to start the day. We hope to stay at Casa Carmen next time we return to San Miguel.

We really enjoyed our stay at this small colonial B & B. The bedrooms are mostly large with no tubs only showers in the bathrooms. The breakfasts turned out to be a social meeting place as we all sat together at the same table. The food and service was excellent with a varied menu. Staff are very friendly and helpful which adds to the overall comfort. The courtyard is the focal point of the building; comfortable chairs, red walls, orange trees, gorgeous flowers and a beautiful working fountain in the middle. Lots of ambiance! Also, a perfect location close to the main square. We did arrive in San Miguel Allende in an unusually cold spell and the rooms were extremely cold due to the high ceilings, cement & tile construction. Thank goodness for the small heater supplied to every bedroom!! We must mention John, the hotel manager, who went out of his way to make our visit so memorable. Altogether, a very interesting holiday & we would not hesitate to return.

We were invited by the host for an aperitif which was very appreciated.

Casa Carmen is a small B & B located on the same street as the city square and just a couple of blocks away. The main church is in the square and the bells can be heard tolling during the daytime. The rooms are well furnished and very comfortable - even though they don't have central air or heat. We stayed there in early February and the temperature got down into the 40's, so the hotel provided in-room heaters which made the rooms comfortable. Breakfast was served in the dining room. It included cereals, eggs cooked to order, bacon, bread and marmalade freshly made from the orange trees on site. Lunch were available for about $6 -7 extra and were of local cuisine that varied daily. We found that several of the guests had been return for years and were staying for weeks at a time at Casa Carmen. The manager spoke good english and was very helpful in giving tips about SMA and making arrangements for transportation. When we return to SMA, we will stay at Casa Carmen.

Casa Carmen was an amazing experience. I stayed there for a week and enjoyed so many aspects of the hotel. As a solo traveller, it was a very comfortable place to mingle and meet other guests. I found the staff to be exceptional and willing to go the extra mile to ensure guests had what they needed. The high quality of service provided in this small hotel is unique. I learned alot about San Miguel from the staff as well as tips on restaurants, directions etc. My favourite place to relax was the courtyard where there was a fountain and lots of comfortable places to sit with a book. I enjoyed a full breakfast every morning which I was able to order from an a la carte menu and was always delicious. The historic aspects of the building added to its charm. Casa Carmen was a highlight on my trip to San Miguel and will always have a special place in my heart.

Wifi does not work in rooms a lot of the time. I do not speak Spanish and had some difficulty because none of the staff speaks English.

Loved the location and the quaint beauty of the hotel. However, they do not take credit cards AND they appeared to never have received the pre-payment from Hotels.com which mean I had to pay again in cash and then deal with it when I got back. Do not pay in advance.

we had to pay cash, it was a mess