Fuji Premium Resort

事前にスタッフへ連絡していましたが、適切に対応してもらえませんでした。

ビュッフェの食事が美味しかった

設備にところどころ古さが見られた

お部屋は広かった

エアコンがとても大きな音で、付いたり消えたりで、夜中も目が覚める程で、、

毎年富士ヒルの時に宿泊してます。会場まで近くて駐車場もレース終わりの帰宅時間まで使わせて頂ける特典とかホテルの方のご厚意で自転車も室内に一緒に入れるので、朝バタバタしなくて落ち着いて出発できる利便性が気に入ってます。スタッフの方々の対応も良く気持ち良く挨拶して頂ける明るい感じも気に入ってます。

今年はユニットバス・トイレに髪の毛が落ちていたことが残念でした。棚の上・便器床・浴槽内の3ヵ所にありちょっと残念でした。

Nice people and good welcome also good location close to the city

Bathroom bit deity

This place was amazing, not only were they very welcoming, they had a bunch of activities and necessities too get you around to the places needed with there on property transportation, the sights were absolutely amazing from the dining hall, with a beautiful view of Mount Fuji, the rooms were beyond comfortable!

Nothing too report!

スタッフさん達が親切で丁寧な接客をしてくれた所。 部屋が綺麗だったこと。 大浴場にサウナがあったところ。

特にありません。

金額がお盆なので高いのは仕方ない。施設は汚い、夕食も温めたものばかりでてきてる。おまけに部屋のお風呂が壊れてた。けど部屋のお風呂を使わなきゃのプラン。仕方ない。大浴場を使わせてくれるかと思ったけどそんな事ない。部屋には扇風機のみ。暑いです。

お正月なのに2食付きで価格が安い。木立があり自然を感じられる。フロント、レストランのスタッフが親切で感じが良い。部屋が広くキッチンまである。朝食でお雑煮やおせち料理が食べれて嬉しかった。レストランから木立の間に富士山が観れた。

富士の裾野だからか部屋から富士山が眺められない。化粧水などのアメニティが無い。フロント、食事会場に行くのに一度外に出ないとならず天候が悪いと面倒かな。森の中のホテルなので虫が出る。夕食はサラダ、副菜が豊富でメインが少なく感じた。3Ｌの夫には部屋着のサイズが小さく着れなかった。富士観の丘に辿りつけないので案内板を増やして頂きたい。(迷ってどこかの大学の駐車場に着いた)

スタッフの対応、バイキングの配置や動線が良かった。

楽しみにしていた温泉（大浴場）が予約のプランでは使えないと。申込時分かっていたらプランを変えていた。

温泉設備を

dog hotel? lying ad. it's a hotel for dogs

広い部屋で快適に過ごすことができる､窓からの眺めも良かった。

ホテル↔ステラシアターへのバスがあれば助かります。 タクシーがつかまったからよかったけど、そうじゃなければ夕食が食べれないところでした。 名前を直ぐに覚えてくださり、対応はよかったです。 部屋もグレードアップして下さり、もったいなかったです。

普通の宿泊施設。

お部屋の広さにビックリしました。 とてものんびり過ごせました。 また家族で利用したいです。

After hiking Mt Fuji this spot was a great place to rest and recover. The staff that greeted us were extremely friendly and helpful. We checked in to our large room that was clean and had everything we needed. We took advantage of the dinner buffet in the evening and then the breakfast buffet in the morning. The breakfast buffet was especially good and at a very reasonable price. The property itself is beautiful and provides a great view of Mt Fuji from the dining room. We also used the shuttle service to the nearby train station. If I’m in the area again I would definitely revisit.

部屋が広い。

お風呂が広い割にバスタブで洗う仕様なのでゆっくり湯船に入れる感じではなかった。 フロントレストランと客室が別棟で離れていたので移動が若干面倒。レストランのフロアにはトイレがなく、別フロアにエレベーターを使って移動せねばならなかった。部屋の天井の１番大きなシーリングライトが切れていた。ダウンライトだけで事足りたのですが。

The beds and rooms are outdated.

スタンダードプランで予約したこと、当時他に団体客が多いことから、大浴場が使わせてもらえなかった。大浴場を楽しみにして予約したのもあったので、残念でした。対応も愛想がなく、少しがっかりしました。

チェックインがギリギリになってしまったのですが、フロントの方の対応がとても丁寧で、安心して向かうことが出来ました。 大きなお風呂が２４時間入れたらありがたかったなと思いますが、それ以外は部屋も広く綺麗でゆっくり過ごせました。

静かでよく眠れた。

Food options not any, limited transportation to and from, bug issue

Standard room was very spacious, breakfast with a view of Mt. Fuji was great, and the facility amenities abounded.

又再次來到河口湖的富士頂級度假飯店，我們家人比較喜歡遠離河口湖町的住宿(這個飯店比較適合自行開車前往)，喜歡他們的早餐、也使用了洗衣設備...我們連住了2晚，仍然是一個很棒的住宿回憶

施設の充実

建物や駐車場は分かり辛いが部屋は広くて快適です。温泉に入れないのが残念です。ビッフェの食事は美味しかったです。

広くて良かった

ありがとうございました。

The dinner buffet was amazing and the staff were all very friendly and helpful! We made great use of their free shuttle as well!

We stayed with our tour group for the school. Our guide had been there before and called it the haunted hotel. It’s a huge property with multiple buildings, upon arriving you can see one is completely uninhabitable. The one where food is served looks the best and then we were in the next building over which is extremely dated and mold visible in the room. The 2 bedroom suites have the same crappy ac as the single rooms. The air blasts in one room but not the other, our girls had to blast a fan all night. In our single room the ac won’t go under 20, but it sure wasn’t cold. Had to blast the fan too. Great view of Mount Fuji and cheap. Tons of tennis courts. I assume they had a hey day years ago, but it is not now. The resort was not packed. They are big about dog friendliness and I guess school groups and people with dogs got the crappy building. My throat is swollen this morning.So much mold.

Hazard Masquerading as a “Premium Resort” If this is what passes for a premium resort, the bar must be buried underground. I have stayed in hostels with more dignity and cleanliness than this disaster of a property. Let’s start with the bathroom, which was so filthy it bordered on a biohazard. There were unmistakable spots on the wall that appeared to be human feces and urine—yes, on the wall. That alone should have prompted a health inspection. The ceiling was mottled with mold stains, a grotesque reminder that this place hasn’t seen proper maintenance in years. The air conditioner was equally disgusting, visibly caked with orange liquid substance and spewing foul-smelling air into the room. Anyone with allergies, asthma, or even a functioning immune system should steer far, far away. The front desk’s solution to this was to give me some room deodorant spray. The wallpaper was peeling in multiple places, revealing mold beneath. Worse still, there were exposed electrical wires hanging out of the walls like some kind of sick joke. There was a used contact lens on the floor. This isn’t just neglectful—it’s dangerous. No amount of dim lighting, marketing spin, or “premium” labeling can cover up the fact that this place is unsanitary, unsafe, and entirely unfit for paying guests. Avoid this resort at all costs unless you’re nostalgic for the ambiance of a condemned building.

La propiedad es muy vieja, se ve descuidada y sucia. Esta alejada de todo y es dificil trasladarte, lo unico bueno es que tienen una van gratis que te lleva a las principales estaciones. No puedes dejar tu maleta despues de hacer check out para regresar por ella. No me gusto nada y no lo recomendaria o regresaria.

Thanks for a great time

We had deer in our backyard we got two seperate rooms when we arrived they upgraded us for free and it was a townhouse per person. Amazing shower Amazing views Town house was big

よかったです

Like the place and services ..

The view of Mt Fuji at dinner

The golf course and pools are not operational.

入浴施設が有れば嬉しいです

Locals only sports base. Simply amazing

In terms of the space, this is a good place to stay there. However, I feel that the condition of property is probably in 80s. Staffs are reasonably friendly but there is limited shuttle services from the town to this hotel.

Good stay, staff was very good, rooms were clean and spacious, breakfast hall had a beautiful view of Mt.Fuji. Parking is a little far but manageable.

The resort could definitely use some TLC. The staff were super friendly and helpful, and the room was a great size, etc, but much of the grounds are in a bit of disrepair.

Nice hotel and friendly staff

Hotel shuttles are unreliable. The bus driver in the morning much better than afternoon. My husband had to run after the afternoon bus although we had made a reservation and were standing at stop

Property was located in a good location. We were upgraded which was a nice touch, unsure of where the free VIP Expedia gift card was located as wasn't given one. Room was large however could do with a refurb, some chipped paint and dated decor. However the stay was nice and the reception staff were friendly. Did not use the restaurant. Free parking and restaurants etc nearby but will need to drive for these. Room was clean but as mentioned could do with a refurb but wouldn't deter me returning.

お部屋はお値段以上に広くドッグランも広く犬達も大満足の様子。ただ敷地内が広すぎで温泉　ドッグランが遠く灯りも少ないので温泉施設、ドッグランがほぼ真っ暗怖くなり引き返しました。

口コミを見て不安に思うところはありましたが、実際はお部屋も綺麗でしたし、フロントスタッフの対応も気持ちよく快適に過ごすことができました！！ フロントを出てすぐに少しだけ富士山も見えます！ シャトルバスがあるのもすごく助かりました

這是個很老的渡假飯店，房間很大，可住4人，還是有兩套衛浴；訂了寵物友善房型，可以加購泡湯；晚餐真的沒什麼可吃，還要加價5500日幣/人；早餐很用心的準備溫泉蛋，日式

This is a very quiet hotel located at Mt. Fuji

お湯が熱くならない点のみ改善願います

3度目の利用ですが、景色と利便性と室内の広さがとても良いと感じています

There is limited parking; construction; and getting to your room requires a considerable amount of walking. The dinner price is high.

This hotel is located in a relatively “remote area”, far from public transportation. The hotel provides shuttle bus to and from the train station. The management was very nice to arrange the service and to take care of the luggage. They do not hesitated to talk to you on any issues in emails. if you arrive earlier in a day. The guest room is spacious, maybe because the hotel was built many years ago.

森の中なので仕方がないが虫がかなりでる。 部屋は広いが掃除が行き渡ってない。

About 50 to 60 minutes drive from ShinFuji to Fuji Premium Resort. Staff were nice. Room was clean and spacious.

This place should not be called a resort. It was awful and creepy. It was very gross, worn down, out in the middle of NOWHERE. We couldn’t even get a taxi out there to take us to the Kawaguchiko station for our bus at 7:30am. The employee said you can walk it’s only 1 hour 😂 mind you it was icy from snowing the night before. Unfortunately, we had no choice and had to walk through the forest at 5am. It was a nightmare of a stay, I wanted to check out immediately but it was 8pm and limited places. Avoid this place all together.

コスパは素晴らしい。 女性大浴場の混雑が凄かったので、洗い場増設などの改善に期待。

とても高級感があって部屋も綺麗で楽しませていただきました！

Spacious and quiet rooms. Buffet are delicious with adequate choices.

Very nice facilities (pool, tennis etc.) which are great for the kids. The resort is conveniently located close to Fujiten Snow resort, 12 km away.

冬天有雪景好靚,可惜玩樂設施比較殘舊,冬天玩樂設施不足

スタッフの皆さんのホスピタリティが素晴らしく、滞在中は心地良く過ごせました。浴槽や洗面台に髪の毛が残っていたのが残念でしたが、それ以外は申し分無しです。予約のタイミングが春節と重なってしまった為、他の宿泊客のマナーの悪さが不快でした。次回は少なくとも春節を外そうと思います。お世話になりました。

森林裡面的住宿很安靜，很舒服

Big room space

Room lightings and the room is quite old

Staff was very friendly, room was very spacious. Food was excellent with a great view of mount Fuji. Easy to find with GPS and lots of parking. Very quick drive down to the city, if renting a car be sure to equip winter tires in the winter months incase it starts to snow.

Big rooms but very old hotel

大風呂に入れなかった。

Really enjoyed our stay at Fuji Premium Resort hotel. I got a room that has two bedrooms in it, probably the biggest room we ever had from all of our stays in Japan. It has a separate sunroom and living room and a kitchen. Hotel staff was friendly as well. The laundry machine is free to use, you only need to pay for using the dryer. I had a big load of washing and only needed 300 yen for the dryer and my laundry was perfectly dry when I pick them up. Parking is free too. You do need to drive out a bit to find restaurants, but only a short drive and there are plenty to choose from. We were there in winter. So, the hotel was not busy. This place is probably packed in summer.

自然がいっぱいでとてもよかったです 散歩するだけでハイキングした気分になれます

客室の暖房の調節が難しかった。 全然効かないか、暑すぎるかだった。 快適な室温にならなかったのが残念でした

Highlight of our stay here is definitely the traditional Japanese buffet breakfast - a healthy spread, the food is delicious and you can see Mr Fuji while dining by the window. The rooms are well heated but a tad old and the furnitures can certainly use some upgrading work. Also as the resort is tuck away in a forested area away from the town, getting to any convenience store or restaurant would be a challenge without a car.

This is a lovely facility with beautiful grounds. The room was wonderful with two separate bedrooms, living area, dining area with great view. Transport to and from train station is available by contacting resort, although had personal vehicle.

広大な施設で愛犬とゆっくりお散歩ができ、とてもいい思い出となりました。

The room is huge but very very old and dirty. Hopefully the hotel will keep clean more to meet at least the standard of the hotel criteria. We checked in at night, so we are tired from the trip. It would be better if the staff would not throw the check in job to the trainee who knows nothing like his first day. Due to this, made us tired even more to wait for him to finished checking in job around 30mins. If the permanent staff wants the trainee to work please guide him how to work not let him gone error and dont know how to check in for the guests like that. Also on the checked out day, i was surprised a lot when came back to the room at 9.20am after breakfast that my room was open widely. At that time my belongings and valuable things were spread in the room. I felt terrible with this hotel security and service a lot. And i will not come back here again.

Way too hot and everything has to be scheduled

Breakfast is OK,location is bit hard to find, the building is bit confused and not clear, onsen only for limited accommodation.

Onsen for every accommodation.

Very isolated place especially after sunset at 430pm. Recommend for those who relax and rejuvenate traveler. . Not for people who want to see city at night because driving through the 2 forest is quite eerie

Overall it was an excellent experience. I appreciate free shuttle service. Only probelem was that the heating unit in my room was making strange noises, some time too load. Other than that it is an excellent place. Service/staff was excellent too.

It was clean

I didn’t like how far away I had to park my car but this was only a problem when unloading the suitcases

Employees very friendly. Hotel was very clean. Food was excellent. Beautiful views

温泉利用に制限があり、宿泊した場所により入れないのは残念でした。

Loved the forest walk, the 2 bedroom apartment, the buffet breakfast and dinner. Courtesy ping pong for 1 hour while waiting for an early check in. Tennis available. Enjoyed the shuttle service. All good.

Travel to the resort was challenging. The front desk staff were extremely friendly and helpful. We arrived hungry and went to the dinner buffet to find all the hot food cold. Instead we picked at the dessert bar and fresh fruit. Our room had dark stains on multiple surfaces and was extremely dated. We heard blood curdling screams multiple times throughout the night, further prompting us to feel unsafe during our stay. As we had already paid for the breakfast buffet, we went to find the same issue with temperatures. We left on the first shuttle out that morning.

Large room

ホテルに対して価格が高いです。

Great value

受付のスタッフが中国人か韓国人の人で日本語が通じにくかったので戸惑いました。日本でホテルを運営しているのですから受付には日本語ネイティブのスタッフをおくべきだと思います。 また、全体的にスタッフの人数が少ない印象を受けました。コストカットしているのでしょうか？ さらに、ホテル周りの道路や駐車場はあまり整備、清掃、管理をされていない印象です。道路は日々だらけ、駐車場は夜明かりもなく、舗装されていません。 また、ホテルへのアクセスは非常に細い道路で車で走っていて「本当にこの道であっているのか？」と不安になるくらいでした。周りには、商業施設が何もありません。 総合して、安いから以外の理由で泊まる理由はないと思います。

残念だったのは天気が悪かったくらいかな。後から追加の夕食は、お料理の割には高いかな

昔のリゾートホテルけっこう古い 部屋は良かったですがエレベーターが遅くけっこう待つあと食事がショボイのは残念