Hôtel Riad Caravan Serai

Tout était super, l’accueil, les petits déjeuner, et surtout le cadre magnifique ! Merci !

Die Ruhe, das sehr freundliche Hotelpersonal, Massagen von Fatima

A perfectly quiet place.

Ein toller Aufenthalt! Ein unscheinbarer Eingang zu einem kleinen Juwel. Super freundliches Personal, toller Innenbereich, alles sehr sauber. Man konnte die liebe zum Detail erkennen. Das Essen war toll, ein echter Geheimtipp, in einer skurrilen Umgebung ausserhalb von Marrakesh.

L’insalubrité, cet hôtel à vécu, il faudrait un coup de neuf. Beaucoup trop cher pour la prestation

The staff were all friendly and welcoming, and helped with so many details and kind touches - from organising taxis and a balloon ride to delivering food to our room to putting rose petals on the bed! The place is wonderful - the unique and tasteful decor, the surprising rooms, the generous bathroom size, comfortable beds and gorgeous pool. We had the Majorelle suite and I highly recommmend it - it has a private plunge pool which is so relaxing after a hot day, and really felt like our own private oasis. We saw the other rooms though and I think they each have real personality and charm and you would be happy in any of them. There is a bar and restaurant open all day which is so convenient. Nice touches like a coffee machine in the room is a great start to the day. We loved the garden and the resident cats and tortoises ! We extended our stay by a night too.

Établissement très joli, typique, calme, propre, confortable. Le personnel est très sympathique et au petit soin pour vous. Piscine très belle et très propre. Les chambres sont grandes, belles, propres et confortables. La cuisine est délicieuse et les petits déjeuner sont copieux et très bon. Le service de navettes gratuites pour la place est vraiment très pratique.

Fabulous space . Stunning pool area and lovely rooms - they all have character and wonderful bathrooms and wardrobes too! Personality around every corner. A real oasis.

The location is a bit remote but once you are inside it’s just perfect!

L'endroit est incroyable et authentique, le personnel est chaleureux, extrêmement gentil et serviable !

Rien !

This Ryad is truly an experience! I can only advice to go there. It is extremely calm, peaceful and beautiful. The staff is also amazing. Thanks for everything.

Nothing.

hotel atypique avec une belle architecture, des recoins pour se reposer une piscine surprenante et un espace jardin. endroit calme et reposant, le personnel est tres gentil et au petit soin.. a recommander..

trully great vibe.

Le riad est magnifique, la chambre spacieuse, le personnel accueillant, le restaurant un bon rapport qualite prix.

L'arrivée au riad est assez surprenante, l'accès à la piscine pas toujours très reposant avec les enfants des clients.

Nous avons beaucoup aimé le calme de l’établissement. L’endroit est très agréable, parfait pour se reposer et se déconnecter. Nous avons apprécié l’ambiance paisible ainsi que le cadre très sympa.

Nous avons moins apprécié la qualité du petit déjeuner. Le choix était très limité et la qualité des produits n’était pas à la hauteur de nos attentes.

Très bel établissement, les chambres sont superbes, patio grandiose, énormément de charme. L'hôtel n’est pas très loin de Marrakech mais au calme. (L’hote met une navette gratuite à disposition pour rejoindre le centre, et éviter les complications de parking) Le personnel est très aimable. Petit déjeuner copieux au bord de la piscine.

De locatie zelf, het eten

De wijk waar het gelegen is, is nog in ontwikkeling. Maar het hotel is zo geweldig dat je niet buiten hoeft!

We had been twice before nearly 20 years ago and it held special memories....feared it may not live up to these but was as romantic, atmospheric and well run as before......the pictures ,whilst impressive, don't capture the full magic of the place The staff are terrific, well motivated and friendly.....a little 20 mins from Marrakech but a serenely quiet place to unwind after any excursions. If you like something out of the ordinary and tired to modern hotel chains......this will amaze you

Important to know that the hotel is very animal friendly .....so if you are allergic to cats....be warned

Die Ruhe und Unterkunft,wir hatten die Villa Majorelle mit Pool

Zu viele Mücken und beim Frühstück hätte man sich mehr Mühe geben können

Parfait.

Tout

Rien

Das Caravan Serai ist eine wirklich einzigartige Unterkunft – absolut empfehlenswert! Es liegt etwa 15 Autominuten von Marrakesch entfernt. Zunächst hat man das Gefühl, sich zu verfahren und nie anzukommen. Doch dann entdeckt man hinter einer unscheinbaren Lehmauer eine Tür, man geht durch und es eröffnet sich ein kleines Paradies. Das Personal ist äußerst zuvorkommend und spricht sehr gut Englisch. Besonders hervorzuheben ist das hervorragende Frühstück. Auch alle anderen Gerichte, die man den ganzen Tag über bestellen kann, sind ein wahrer Genuss. Von der Dachterrasse aus hat man einen atemberaubenden Blick über eine scheinbar endlose, freie Landschaft bis hin zum Atlasgebirge.

Sehr sehr nettes Personal!! Wir haben uns sehr willkommen gefühlt! :) Leckeres Frühstück mit reichlich Auswahl. Auf dem ganzen Grundstück verteilt viele gemütliche Plätze zum Sitzen. Die Zimmer werden täglich gereinigt. Toller Pool! Das Gebäude ist wirklich beeindruckend. Abends ist die Anlage toll beleuchtet! Unsere Suite hatte eine Terrasse mit Liegestühlen. Wir kommen gerne wieder, wir haben uns sehr wohl gefühlt!

Man sollte wissen, dass es viele Katzen gibt, die zwar alle sehr süß und zutraulich sind, allerdings auf diversen Polstern Kratzspuren und Haare hinterlassen. Dadurch wirken einige Möbel etwas älter. Fürs Abendessen gibt es in Marrakesh deutlich bessere Restaurants mit mehr Auswahl. Mit einem Auto ist man etwas flexibler. Das dritte Bett in der Suite hatte leider eine sehr harte Matratze, das Doppelbett war gemütlich.

Authentic amazing accomodation, nice staff, beautiful hammam.

Cats, cats and cats. There is nothing nice close to the accomodation.

Un havre de paix, d’une beauté exceptionnelle.

Rien

Le cadre digne d un décor de film

L entretien de l établissement ! Tout laisse à désirer

Las instalaciones son espectaculares

Last localización no es ideal

The staff was amazing, the hotel environment is charming, super quiet, ideal to scape from the city

It’s farther from the city center than expected so you depend on their transport or taxis

Es un lugar maravilloso por su diseño y comfort. La ubicación no es cercana al centro y a la llegada puede resultar confuso pero es un lugar perfecto desde el que visitar la zona

Nada

This place could be , and was , so good. But it lacks TLC and really needs a clean up and revamp. But at the price charged , probably decent value

Overpowering smell of cats and their urine! The place has been let go from its previous levels. Eg towels thin and old. Plumbing iffy. Dirty robes. Duvet smaller than bed. None of these huge issues but adds up to sub standard experience

I came 24 years ago and wanted to come back. It’s still beautiful but needs a bit of renovating . The staff is very nice and friendly.

There were 20 cats ! I have a strong cat allergy and a hotel who is almost a house for cats should mention that on their website. In all of Morocco there are cats but the director has a charity for cats and I feel this cannot be mixed up with a public place like a hotel.

Beautiful place

Quite hard to find

The bedroom was nice but the tv didn’t work very well. No microwave or coffee machine.

The location was in the centre of a shantytown. Extremely dirty unpaved road. Thrash everywhere. Horrible.

La chambre

Le petit déjeuné, c’était pas bon du tout. Du miel qui n’était pas du vrai miel, ça avait plutôt l’air de sirop de glucose, de l’huile d’olive de mauvaise qualité, un comme tous les produits disponible dans le buffet, et sinon dans la globalité, c’était pas bon du tout… c’est le gros point négatif de l’hôtel, surtout pour une chambre payée à plus de 140€ à l’extérieur de Marrakech.

Het was een fantastisch hotel met liefde en aandacht voor personeel en dieren. Het is schoon en er is echt luxe. Ook de bedden waren voor het eerst zacht en we hebben fantastisch geslapen in een gigantische kamer met bad. We zouden absoluut weer hier boeken.

Je komt binnen via een wijk die veel armoede kent waardoor je eerst even schrikt van de locatie. Maar de mensen waren vriendelijk en niks vervelends mee gemaakt terwijl we daar laat op de avond toch over straat hebben gewandeld.

Le cadre très typique et le centre du Riad avec la piscine et la décoration autour. La chambre spacieuse et confortable. Le personnel à l’écoute et disponible. Les petits déjeuner gourmands avec des msemens de qualité . Le calme permanent, la tranquillité.

Rien dans l’établissement. J’aurais aimé que les alentours ( le village ) soit un peu plus propre. Les habitants jettent beaucoup de déchets et ne font pas attention. Le décor naturel est pourtant sublime .

The staff was really friendly. Restaurant also quiet nice, with good local food. The facilities are traditional. Different if you compare with european standard but very nice for the local context.

Internet in the room was not consistent. Location was good for me because I went to see a football match in the stadium nearby but for those who travel to see the city is not so central.

charme du bâtiment , grande chambre avec terrasse

Environnement , éloignement du centre, manque de propreté

The inside is pretty

Its not very clean.

Wonderful atmosphere, huge bedroom with private terrace. All staff were exceptional. Food very good if a bit limited.

The plumbing was a bit suspect and the property needs perhaps a refresh. The distance to the city is a bit limiting; you need to really plan your day.

L hôtel est magique ,authentique dans ses bâtiments et son atmosphère. Un bel endroit pour faire une pause du bruit de Marrakech. La cuisine est délicieuse et le personnel très tres sympathique. Les chambres sont grandes et on trouve de nombreuses terrasses et petits salons dans l établissement..

Les aboiements des chiens la nuit.. Le refus d un petit café à 6h 30 le matin du départ ! Je regrette toutes les poubelles dès que l on met le nez à l extérieur dans le village.. .

La vue est incroyable ! Ainsi que tout la structure qui est tout aussi incroyable ! Le personnel très a l'écoute et aux grands sourires

Pool cleaned on daily bases and it was spot on. Crystal clean water. In October temperature was perfect when outside was 33 deg. Breakfast simple, but big enough and fulfilling till lunch. Really good home made dinner dishes. For cats lover, this is right place

Place is a little remote, but hotel provide free shuttle to Marrakech,

La bâtisse est magnifique. Les chambres sont spacieuses et confortables. Le lieu est tranquille. Le restaurant et les employés de celui-ci se sont montrés adorables. La nourriture était bonne. La piscine au top et vraiment un plus pour se détendre quand il fait si chaud. La présence des petits chats. Système de navettes proposé le matin et le soir "gratuitement". Les chauffeurs étaient au top. Merci à eux pour ces moments de partage lors de nos nombreux trajets ! Merci également à Philippe qui a toujours été soucieux de notre bien-être lors de ce séjour.

Les receptionnistes ne sont pas toujours très agréables et nous font bien comprendre que ce sont eux qui décident. Transfert de l'aéroport à l'hôtel et vice versa cher.

Le lieu est très beau et reposant, parfait pour passer quelques jours hors du temps On peut manger sur place et la nourriture est bonne

Un peu loin de la médina de Marrakech C'est bien sûr précisé et il y a une navette par jour proposée, sinon aucun soucis pour organiser un transfert avec chauffeur avec frais supplémentaire

Siamo stati molto bene in questo luogo molto suggestivo, immerso nell'oasi di Skoura Cena eccellente con pietanze della tradizione marocchina, cucinare con maestria

Ho prenotato solo una notte. Meria ti piu

Nous avons adoré notre séjour ! Surclassés dans une suite magnifique, nous avons été touchés par la gentillesse du personnel et le cadre authentique du lieu. Le responsable, Philip, très sympathique passionné et attentif, nous a expliqué avec cœur son association dédiée aux chats, dont la présence apporte beaucoup de charme. Nous avons adoré chaque chat qui venait nous voir, rendant l’expérience encore plus unique et chaleureuse. Situé dans un petit village paisible, un peu en retrait de Marrakech, l’endroit est ressourçant avec le chant des oiseaux et une simplicité très agréable. Nous recommandons vivement et remercions chaleureusement toute l’équipe !

I stayed here 20 years ago, and it is still a stunningly beautiful building. It is quiet and tranquil, perfect place to escape but with a shuttle if you want to go Into Marrakesh. The Hammam is great also.

I first stayed here 20 years ago when it was 5 star and had a fabulous chef. Now the food was just adequate and only Moroccan in the evening, and not even croissants in the morning. The building is stunning but in dire need of investment. The staff, some were lovely and one was surly and told me off for speaking French.

Prachtig hotel op een halfuurtje rijden van Marrakech. Ideaal om aan de drukte van de stad te ontsnappen en volledig tot rust te komen. Geweldig zwembad en heel vriendelijk en behulpzaam personeel.

Geen enkele opmerking over ons verblijf.

Lovely chill out hotel with very accommodating friendly staff..food good and massage excellent.

Not anywhere to walk round or do close to hotel.

Un très bel endroit où le temps a fait une pause, l‘espace d‘un séjour hors du monde

Le cadre est somptueux et chargé d’histoire. Tout le personnel de l’établissement est aux petits soins. Le restaurant est irréprochable. Les soins Hammam sont de qualité. Ce séjour fut un moment suspendu hors du temps. J’aurai presque envie de garder ce bijou secret!!!

Very friendly staff, calm location, beautiful hotel

Meals were excellent and the staff was amazing. It’s a bit far outside of Marrakesh but otherwise a fabulous option.

Thanks to Foued reception and restaurant All the staff were great !

Stunning renovation. Authentic. So quiet & calm. Great pool. Big rooms & lots of outdoor relaxation spots to choose from. It’s a few km out of city & on edge of quiet village…it’s a place for a few days of total relaxing!

Intermittent hot water. Limited eating options

The Suite was wonderful

The Food was very bad

Lovely well thought out design- id like to meet the architect & interior designer. Everything you need on site. Slightly difficult to find as another hotel in town with same name.

Nothing to dislike though the manager got slightly panicky & overwhelmed trying to communicate with clients & staff

The way to go to ( very special to drive ) and to find ( not to miss!) the entrance of the hotel.

Really wonderful stay for our first time to Marrakech! We were happy to be out of the chaos of the city- the road felt like a sanctuary. Delicious food and lovely wait staff. The shuttle to town was very helpful as well!

The property and all amenities

The size of WC

CARAVAN SERAI is my favourite place to visit and spend time, the hotel facilities are exceptional, the staff are out of the world outstanding, this hotel deserves 5 golden stars and more. Have stayed here many years now and every time the experience has been even better. highly recommend this hotel. By far the greatest place to stay in Marrakesh.

nothing to not like this place is the greatest get away.

We stayed here over 20 years ago and it was exceptional. Unfortunately this time it wasn’t so good. We had to move rooms as there was no Wi-Fi in the room we had been given. The air conditioning in our new room didn’t work, it was so hot at night as we couldn’t open the doors or windows because of mosquitoes and there is no netting to stop them coming in. One of the beds was so hard my husband and I had to take it in turns to sleep in it. Needless to say we didn’t sleep very well the whole stay. Last time we stayed the food was amazing, fresh salads, freshly squeezed strawberry and kiwi juice etc this time the food was average at best. We found a clump of cat hair in a salad we ordered for example. We found out that the management had changed some years ago and it just felt a bit run down and run into the ground now, such a shame as the building it self is beautiful. Disappointed and won’t be going back I’m afraid!

Disappointed to have been hurried out before check out time especially as I’d already had to change my booking without any apology.

The room was super spacious. The staff was professional, kind and they met our request. It was quiet and that's why we chose a Riad away from the Medina. Excellent price.

nothing

- I loved our spacious room (a triple suite which was simply yet stunning decorated). - The entire property of the hotel is wonderful - a mix of rustic luxury, with a lovely garden (with Bougainvillea flowers, cats, turtles, pigeons), a nice pool (although the weather in late February did not allow swimming), and beautiful local wood decorations. It is heaven compared to the chaos in central Marrakech. - The food menu is short but all food is very tasty (tajine with prunes and beef was my favorite and my daughter loved the apple pie and the crepes at breakfast). - The hammam experience is a must. - Special thanks to the entire staff! We enjoyed our talks and learned many things about Moroccan life from our chats. Keep up the good work!

- As a woman, at the beginning I felt a bit unsafe walking in the area surrounding the hotel. But there were no incidents whatsoever. It was a Moroccan experience in itself. - We would have enjoyed more vegetables in the menu, especially at breakfast. But this is only a personal choice; the breakfast was generous and very tasty (although too many sweets for our taste).

This was our first night in Morocco and the place was absolutely breathtaking. We arrived in the dark and it just looked like a fairytale. It is very beautifully decorated. We were also very happy to have a good meal in this place where there is nothing around. We were very curious about the rest of the rooms and the manager took the time to show us some of them the next morning. All absolutely beautiful. Staff was very friendly as well. We had a great stay here and would definately recommend it for a beautiful experience.

Our room was on the side of the road so sometimes you would hear a motorbike or a car passing by.

The room was beautiful and the Riad was super quiet. The workers were super kind and warm. We required a special room and they gave it to us.

Nothing

A real hidden gem! Very authentic (I grew up in Marrakech and go back regularly…Caravan is best value for money I’ve ever had). It’s a renovated old house very unique and spacious….impossible to build new!

Staff on hand to help with anything you need.

The location around the premises is an authentic morrocan community. With some dirt tracks and rubbish around. Don't let this put you off as the establishment itself is a tranquil escape.

Hotel typique marocain .confortable, grande chambre et personnel aux petits soins.

The overall hospitality was fabulous - everything was great!

The only thing I could say is the place could have a slightly better approach to the property. As you're about to come close the property, you feel like the surroundings are not the great. But once you've checked-in, it is great! Also, this place hardly has access to public transport, but it was okay for us as we either had taxis or had rented a car.

The hotel is situated in a slum. Hotel has it´s own taxi, since taxis does not want to drive there and their taxi is expensive. We changed to another hotel during our stay.

Maison d'hôte a l’extérieur de la frénésie de Marrakech. Ideal pour les familles recherchant charme et authenticité. Le personnel est disponible et souriant.

This was our third time back to the beautiful & calm Caravan Serai. We stayed in the Beldi Suite which is a lovely 2-bedroom room with it's own pool and sun-deck area. It also has a separate walk-in wardrobe and bathroom with a separate WC. We love this room because you can relax together as a family instead of using the larger main pool, although that pool is beautiful as well. The building is an older building, so some people may say that cleaning is an issue, but personally I think it is part of the charm of an older building and I would say that the property is clean with the cleaning staff onsite very often. The property does seem to have lost of it's snugs and artwork compared to we were last there, but it was 8 years ago! The bird life and tortoises are lovely, and there is a pushy cat who will expect to be petted, but that all adds to the old world charm of staying in Morocco. The reception team are accommodating and arranged for a real wood fire to be lit on one of the nights we stayed, which was a nice touch...the house wine is reasonable and of good quality, it is a Morrocan wine, although I can't recall the exact name. It was nice to have a midnight swim and a sip of red wine whilst the stars shone and the family were asleep. The massages are great, and we had fun in the hammam which was nice to do as a family and it makes your skin feel so refreshed after, well worth doing early on in your trip. The hotel is about a 20min drive from the Medina, but for us, it is a quiet oasis of calm that we feel is our little secret. I'd recommend it for a few days relaxation, but not longer than that.

The food. We actually requested a local soup called 'Harrira' which was made for us by the chefs, it was beautiful. The cous cous is delicious as well. As for the rest of the food, it could do with improvement and variety, if only they'd showcase the delicacies of Morocco as opposed to trying to accommodate western tourists wanting a poor quality hamburger, they'd be on to a winner! Anyway, the food could be better, it's okay for a night or two but not longer than that. We went to the Mandarin Oriental one night and the food there was exceptional, and only as expensive as what you'd pay for a decent night out in London.

Everything about this hotel is beautiful, the staff are so warm, friendly and welcoming, the food is authentic produce, home cooked and delicious and the building itself…well it is like something out of a dream! Situated in a peaceful village overlooking agricultural land and palm trees the atmosphere is very soothing with the sounds of birds. Aesthetically it just doesn’t get any better! ❤️ Wonderful place.

Friendly staff, clean room

Location, very rural, taxi drivers found it difficult to find.