Golden Gate Hotel

We had a 1 night stay over at the Golden Gate hotel. We initially thought we booked at the hotel but was surprised that we had booked a chalet. The chalet was perfect with its own braai (BBQ) outside and all the amenities required for a proper self catering experience. Would definitely stay there again as it about a 15 minute scenic drive to Clarens.

The location is the best we ever had. The staff is very kind and helpfull. The hotelrooms are good but need some attention. The restaurant serves a good buffet during breakfast and diner. Overall a very good location to stay.

Nice staff who are eager to help

Staff are friendly and nothing is too much to ask to make my stay comfortable

The surroundings are beautiful. The chalet is old, but ok. The food for breakfast and dinner in the restaurant is terrible. Cold meat and pasta and vergetables at the buffet. The lounge snacks are better, but not open after 18:00

A/c not functional andvery noisy. No fridge for drinks Sliding door jamming

Beautiful scenery

Great stay, few things that could've been better. Wi-Fi doesn't reach the rooms, which is especially bad since the TV signal was (understandable) grainy at best. The AC unit in our room was a welcome commodity however it was making a loud mechanical noise the entire time it was on. All staff was really friendly and the rooms and common areas were very clean. Some confusion with the restaurant, we paid for bed and breakfast but on the second day of the trip was asked to pay for breakfast. One of the big reasons we chose Golden Gate was to see the vultures at the vulture restaurant but was very disappointed, no vultures and it looked like they hadn't been fed there in quiet some time.

The property is a bit old and worn out. There were stains on the sheets and the bathroom ceiling was covered in mould.

The place was not fully up to standard and felt outdated in the chalets and the staff even though they were very friendly, the service for the breakfast took very long and the continental breakfast was not up to standard however the view was absolutely breathtaking

They did not do daily cleaning. We found the room uncleaned when we came back for our second and last night stay.

Excellent

Good service

Even though a bit pricey, old and in need of some tlc, the accommodation was clean, everything worked and we had a lovely stay.The area is breathtaking, the staff friendly and the service good.

The most beautiful and stunning mountain view and surroundings. The staff is very friendly and helpfull.Water was seeping through the bathroom floor resulting in the bathroom being flooded.There was no hot water in the bathroom, so we had to boil water in order to wash.There was an unbearable noise coming from the roof, the fan extractor in the bathroom couple with the noise from the generator right in front of the room.The hotel and the room in particular requires urgent maintenance.

The whole experience was Amazing, everything was great.

View is incredible. Staff very noisy in the morning early! I had to ask them to be quiet

Very well maintained hotel and really good value for money. Friendly staff and beautiful setting.

It was a fantastic stay, very friendly staff and a beautiful hotel room

Most beautiful location....stunning surroundings

Great hotel in an amazing setting. Very friendly and helpful staff. Huge rooms with great views of the Golden Gate national park. We stayed 1 night, should have stayed more.

Great, except air conditioning was noisy and the food was bland.

A very good experience. Asked to upgrade room arrival and process was easy and willingly done. Buffet dinner very good.

Great and amazing place

Excellent stay. Room with park and mountain view. Enjoyed the mountain hiking.

Our family wanted to camp in golden Gate but the excessive rain forced us to consider an alternative measure so we booked a chalet with Golden Gate Hotel. The four-person room had only one towel, no telephone to call reception to bring more in the pouring rain, and carpets had several active mould growths with accompanying damp smells. The toilet didn't have a toilet paper holder, the rolls were simply stacked on the window pane shelf. Glassware provided did not match. The restaurant's food was okay for the price, except one got the distinct feeling no one cared about the quality of food presented (see salad photo attached). The staff were hovering around like vultures, yet not saying a word to us, not introducing themselves, which really detracted from the dining experience. Some basic server 101 training might go a long way to upselling items and elevating the dining experience. The plusses were the immediate availability of the unit at short notice and electric blankets on the two main single beds since the room was really cold. Won't recommend it and certainly won't consider staying here again. The price seemed acceptable, then they slam another charge for about the same amount on the account with no explanation of what it's for (on top of the permit fee) which left a sour taste in my mouth. There were no amenities such as a pool, sauna, nothing available. The room is dilapidated. Feeling scammed on that front. For the all-in price, rather drive by.

Comfortable room . Unfortunately TV has no international channels eg CNN. The surrounding area is beautiful with adequate walking trails. Beautiful dining room with extensive menu.

Stay was spectacular! The scenary were amazing. Hotel was quite empty, service was ok. I would recommend to stay there thanks to the location.

The Room was neat and clean. We had a lovely view. Food was excellent. Staff very friendly and helpful. Will definitely book again.

Beautiful setting, wonderful views! Staff are incredibly friendly and helpful. Rooms were clean with all promised amenities. Will definitely be back!

Staff was very friendly and helpful. The property requires maintenance. Our shower did not have hot water but the staff provided us access to one of the hotel rooms to make use of the shower facilities. A bit of an inconvenience but at least they made a plan.

Amazing stay at your hotel,quiet and relaxing environment with very friendly staff.My room was very clean.

The chalet was not clean and it’s not wat we saw on the internet , the mat inside are dirty and smelling not good for people who suffer from sinuses . The toilet was leaking we told the cleaner about it she didn’t do anything . Please improve guys rather than that the park is beautiful

Cleanliness of the carpet and parts of the kitchen were not really great (the carpet had a big stain). Otherwise good. As for the stay it was great - courteous staff, everything worked well. Ultra clean towels and bed linen, beds super comfortable, with heated under blanket a luxury !! Far too few TV channels (only 5 or 6), no WiFi in room, no telephone in room (Bad if there's an emergency) - too few guest facilities and nothing for kids.

The staff are exceptionally friendly! We felt like family staying there!

The chalet are quite neglected the carpet is dirty , full of black spot , the bathroom need a good revamp and in the kitchen Was not even a tea or coffee. The sport facility as the tennis court is severely outdate and almost impossible to play , due the bad condition of the field Not quite environment , loud music from all the different chalet all the time.

It was amazing. Really clean. Beautiful view from the Chalet. It was not in the hotel but in the chalet. They came to clean the chalet every day.

the place is clean, yes. however, i did not like the fact that there was no hot water at night en also in the morning to bath. toiletries were also not enough, only bath soap en shower cap were available,oh, en three towels. please look into that.

1 night stay with family in chalet- carpets were dirty , bathroom floor was dirty. No bathroom toiletries , be sure to take your own hand/bath soap. No heaters in room despite the cold , we requested additional blankets due to electric blanket not working, took about 4 hours to arrive with an unhappy face. Took numerous calls for a simple request. No intentions to return.

Our experience at Golden Gate hotel was immaculate! Amazing room, service and food! We asked the concierge many questions about the park and they were answered in detail. Our free breakfast was huge and so tasty. We even got to play tennis on their courts with free equipment. Amazing stay for any occasion, I highly recommend this accommodation!

Clean, generous and warm room and bathroom at Golden Gates Hotel. Pleasure! Friendly service, good food.

Wonderful destination, excellent service. We would definitely visit again

The cleaness of the property. It was so quiet and sress free. The staff was friendly and helpful. I will love to stay there again.

Lovely chalet, very tidy and clean. Had to ask for towels, but otherwise and overall, it was excellent accommodation. Highly recommended!

It was great and awesome Please take out the carpets from the Chalets or change them especially during this COVID-19 pandemic.

Our stay overall was enjoyable. The food at the hotel was good, really big portion sizes. Staff were really friendly and helpful. Unfortunately we had a few issues during our stay: The central heating in room was not working. The staff helped as much as they could and in the end, gave us the heater being used in reception. We also requested a cot when booking and while we were supplied a cot, there was no matress. Again, the staff did everything they could to rectify it and were helpful throughout.

I stayed in room 8. In the bathroom was only a bath. No shower,although I requested a room with a shower. My stay was however comfortable. I enjoyed the room and the views on the mountain. Breakfast the next morning was tasty. There was a large variety of food.

Excellent stay Only complaint is that bathroom water is cold! Boiled water for a warm bath

Fantastic location. Great views. Great hikes. Close to Clarens. Staff was super friendly.

Travelled for a friends wedding

Hotel location and views from the chalets are wonderful !! Very good options for trekking within the property,

We had booked two chalets and wanted to have them next to each other. My request via e-mail was not answered. When we arrived one chalet had not been serviced, in the second bedroom one curtain was on the bed, the other one was partly torn down hanging from the rail. We were given another chalet where there were not enough towels. An appropriate number of towels was an issue throughout our stay. In one chalet housekeeping opened the cupboard and took out towels, in the other chalet the cushion was not on the bed but in the cupboard. Housekeeping opened doors they should not have opened at all! When making the beds the cushions werre thrown on the dirty carpet.The chalets are quite run down. It is a pity and a shame because the location in the Golden Gate Highlands is spectacular.

Amazing, must see by everyone Locally and Internationally who appreciates the miracles of nature. The hotel is located in the most amazing part of the country....!!!

This hotel was stunning with picture perfect views. Be sure to pick a north facing room. Rooms were very spacious, with king sized comfy beds. Breakfast was great with a wide selection and the best oil-free omelettes ever eaten. About 20km out from Clarens and no near by restaurants, so days need to be planned well as roads are extremely dark at night. Hotel only offers buffet dinners.

Location is excellent and staff very friendly. Breakfast queue was long but overall really lovely stay.

It was excellent. Hotel clean and very warm with under floor heating. Service was outstanding with warm friendly staff. Meals were also excellent with a buffet with a big variety of well presented and cooked food. Fantastic walks in the area.

The stay was amazing. The whole experience was very impressive. Just one glitch was the TV whe you have nothing to do at night. The Mnet chanel was every night off with some or other problem that they could not fix. We called one night t report it and we are still waiting to hear from them. When we booked out we heard that some or other connection was faulty.

Amazing view and friendly staff.

Hotel is very outdated. The bed linen had marks on and the carpets were dirty. The room location was great as we had a fantastic view of the mountains. The breakfast was also very nice. There was no milk in the room or wifi as advertised. The check in was also a mission as they wanted me to pay again. I had to go into my bank statements to show that the payment went off on 15 Feb 2019. I don't know if they wanted to rip me off but when I insisted that payment was made, they all of a sudden saw it on their side. I will not recommend this hotel or go there again.

Great place - just quality of the food at the hotel really poor.

We loved our stay. We’re just disappointed that the room we booked said it had a jet bath, but when we got there, this was not the case. The staff member on duty was not interested in trying to sort this out, despite the hotel being almost empty.

We had a lovely overnight stay at the Golden Gate hotel and Chalets. The view is absolutely spectacular! The service at the snack bar could have been better however it didnt dampen our families overall great experience at the hotel. The hiking trails were out of this world and we loved every minute. We will definitely be back for a longer visit.

A well situated hotel with quick access to all the major attractions. The rooms are well equipped.

Beautiful setting with many lovely hikes on your doorstep. The sandstone mountains are fascinating. Room was large with a stunning view of Buttress. Restaurant was average - first night trout was excellent, second night meal was average. Good service throughout with very friendly staff Clarens is a cute town 20km away -perfect for a meal and wander around

It was amazing. I will defenitley go back.

Nice hotel and area with comfortable rooms. My only complaint are about food on offer. You need to employ a proper chef with Clarens as a top food and coffee destination, the menu in your restaurant is what you get in a take away shop! With excellent coffee in clarens your cappuccino is a ripple off, small cups no foam and cheap weak taste. Please take your employees to clarens for barista training. Your coffee lounges plenty fire places, but no fire for cosy atmosphere. It's a same that such a nice hotel, in a beautiful area, are as good as empty, me at probably due to the lack of inventive and creative thinking which much be lacking when it comes to the management there. I remember the restaurant in the hotel serving the best carvery and food years ago!

Very good stay, great service and awesome food

Awesome service from Friendly staff,cant wait to visit again !!

The buffet dinner was terrible. The food was cold and almost finished. I had to ask the waiter for more roast pork. He went to the back and returned and chatted to a couple who sat next to us and I had to ask him to be told that he has filled it up. The tablecloths were dirty. I had a cup of coffee and used the wooden stirrer and something black raised to the top of the cup. I was totally upset that I had to part with so much money which was a total waste as there was no taste to the food. Does the chef taste what they are preparing for customers? There was one curry one roast, pasta, a tomato sauce which was obviously canned just opened and left in bannery. How can you call this a buffet - really!!!!

The overall experience was good, upkeep of the buildings and gardens is good as well as cleanliness and service. However, the buffet dinner was disappointing. The breakfast was okay.

We were moved to a family cottage so my review is based on that... Service is OK, TV did not work nor we had hot water.. Everything feels a bit old, but the view (from the cottages ) is amazing, just peaceful and beautiful. Have in mind that they will charge you a park fee (per person) for every day you stay so beware as this can alter your budget.

The disabled room is comfortable but the shower chair is a big NO! It’s so small a person don’t fit on it and the grap rails is at the wrong place. I had a look at the chalets and that chair in the shower is a bigger NO! The toilet can be tricky for people as it is very high and the basin is like on the toilet in the hotel room.

Excellent service

I selected this place because of its proximity to the mountains and was not disappointed. The staff were pleasant and helpful and our chalet had a breathtaking view. The restaurant at the hotel was convenient and had fair prices.

Excellentt, clean and friendly I would go there again

We were allocated a room that we couldn’t access- the electronic lock was not working. We were then moved to another room; and the aircon wasn’t working.

Reasonable hotel, very basic menu in the restaurant.

The female staff is not very friendly but the male staff was very friendly and helpful

Awesome hikes in the area, that's what we went for. The hotel was great, the huge comfy bed after a day out in the sun and wind was very welcome. The room was close to the coffee shop and sometimes we could hear the hum of the extractor fan in the day. At night it was not a problem at all.

Fantastic Hotel. Staff are super friendly, polite and accommodating. Buffet dinner and breakfast were excellent. Certainly recommend a stay.

It was amazing. We booked to do hikes and water rafting. I could not do the place justice as my writing skills are lacking. All I can say WONDERFUL

Really good hotel, super area.

Stay were great, area beautiful, walking trails were beautiful and nicely layout

Accommodation in self catering unit very basic

Found the hotel to be dirty, i.e. carpets in the dining rooms, bar very dirty. Hotel staff very friendly Lots of red wines out of stock Food very good

WORST !!! Rather book at: *The Clarens Country House *Mont d'Or The toilets at Golden Gate had a really bead smell. they didn't tell me that they will be hosting a wedding on the same weekend. they gave me a disabled room after I had called them twice to make sure they don't. Worst Accommodation ever!

Great stay,but the aircon was not working.

Rooms are incredible, breakfast was great (a bit more variety should be included). Upon arrival, staff was not welcoming and receptive. I would encourage the hotel to teach and train their staff about their approach to tenants. Service delivery is of most importance.

My experience was not positive. The visitors had a party next door and they were very loud. There was no telephone numbers to call management to quiet the next door visitors.

Really enjoyed our stay at Golden Gate Resort, great location and setting, beautiful hikes, lovely views

The dinner menu selection was extremely limited and the quality of the food poor. The views were amazing and the room adequate. No atmosphere in the hotel. Very dissappointing stay.

The room which we were allocated had not been made ready but the reception staff were apologetic and helpful and we were soon settled into another. On the negative side on both evenings we were there the only meal available was the expensive buffet - no a la carte option - and there are no other restaurant options short of driving to Clarens if you only want a lighter meal.

Lovely getaway secluded and quiet with beautiful views. Friendly and caring staff

Very enjoyable. Only complaint is the lounge is closed at 6

we had a great time in the Golden Gate Hotel. This picturesque Hotel is situated in the Golden Gate Highlands National Park in South Africa. The rooms is comfortable, the staff friendly, and it is wonderful just look at this Majestic Mountains. Thank you for our wonderfull stay. We will do it again next time.

Pleasant

we were put in the chalets and not in the hotel I was very unhappy about that because I booked for the hotel!!!!!!

Great Hotel and lovely stay, peaceful, tranquil and amazing.

Friendly staff