Aston Karimun City Hotel

Midden in de stad en toch savonds lekker rustig

De kamers zijn wel wat gehavend en vooral de vloerkleden in de gangen zijn erg vies geworden. Daardoor ruikt het in de gangen ook muf, op de slaapkamer is het ook niet meer overal netjes en verzorgd. Maar de prijs maakt dat meer dan acceptabel. Ook een erg goed ontbijt

Average. Choice of fruits and salad inadequate.

Should improve on the maintenance, especially the shower. Should add a door or at least a curtain. The whole floor outside the shower area gets wet.

The room was spacious

The bed was bent and uncomfortable. No towels nor bathroom mat when I checked-in so I had to order it through the receptionist. Room wasn't cleaned properly as there were still dust and spills on the floors left. The fridg was terrible. Smelly and very dirty like it as been there since covid era. The bathroom drain seemed clogged as it took 3 business days to clear water from 1 shower. Not the quality you expect to get from the type of room and the price you pay. The hotel does not know the meaning of "suite".

Location and friendly staff

Bathroom out of shower soap

Absolutely nothing. This property failed on every basic expectation of honesty, service, and professionalism.

This was one of the worst hotel experiences I have ever had. The hotel misrepresented its service and handling of guests, and once payment was made, accountability completely disappeared. Issues raised were either ignored or handled with dismissive and unprofessional responses. There was no transparency, no sincere attempt to resolve problems, and no respect for the guest. I felt deliberately misled and taken advantage of. For a hotel operating under the Aston brand, this level of conduct is unacceptable. Management clearly prioritizes revenue over guest satisfaction and integrity. This is not how a legitimate or trustworthy hotel should operate.

Room is clean

Staff is great

Room

My room no view.. walls

It’s located in very good location

The room we booked was suite but one of the room was not good, smelly and what we experienced was booking through booking.com treated differently from direct booking. The treatment was unfair.

Air conditioning was good. Connecting room was good.

Safe box don't have. Request didn't come.

THE PROPERTY IS SOOOOO CLEAN. THE WHOLE ROOM SMELL SO NICE, SO GOOD. THE ROOM INTERIOR WAS EXCELLENT. I HAD A VERY GOOD SLEEP. THE STAFF ARE REALLY HELPFUL, FRIENDLY AND WELCOMING. AMAZING STAYYYYY

more staff for you spa please

THE PROPERTY IS SOOOOO CLEAN. THE WHOLE ROOM SMELL SO NICE, SO GOOD. THE ROOM INTERIOR WAS EXCELLENT. I HAD A VERY GOOD SLEEP. THE STAFF ARE REALLY HELPFUL, FRIENDLY AND WELCOMING. AMAZING STAYYYYY

NO

Friendly and action oriented staff. Organized for me to move to a room on the 2nd floor where AC worked properly. Never ever book a high floor. AC simply does not work.

My room on the 5th føoor had no proper AC. Breakfast ordinary catering towards Asian clients. Carpets on the floors are digusting with filth and ingrown dirt.

the spacious room, the spread of buffet breakfast

I do observe 1x insect (similar to a cockroach) at my room, bedsheets have stains and floor tiles at gym and swimming pool protrude out, which need to be replaced!

I get room not I booking

Nice

No

Review for Hotel Aston, Karimun Island (2 nights, 3 days stay) I was very disappointed with my stay at Hotel Aston in Karimun Island. The air conditioning in the room was not functioning properly, making it uncomfortable throughout the stay. Room service was extremely slow—orders took far too long to arrive. The bathroom shower area was also poorly maintained and clearly hadn’t been checked before our arrival. To make matters worse, the receptionist was not welcoming at all—no smile, no warmth, and it felt like we were more of a bother than valued guests. First impressions matter, and this really set a negative tone for the rest of the stay. For the price and the reputation of the Aston brand, I expected much better service, hospitality, and room conditions.

Very nice swimming pool and area around it. The Japanese restaurant on the ground floor serves fantastic food. Room was spacious and the room service changes the beddings everyday! Hotel workers are very attentive and responsive.

Poor choice of fruits or dairy products for breakfast, only heavily fried food remaining from the previous evening. The shower gets flooded, and the sewage system is very noisy. Insects in the room. No window in the room. Workers speak very limited English, we had to use Google Translate.

Room are big enough .

better maintain of the toilet and shower room

The Breakfast area they should have the house fly electric detector . While having food so many house fly.

Nil

Toilet was wet due choke

Room cleanliness

Location from ferry terminal

Clean

Location seems better as compared to other hotels

Maintenance of rooms

Location & Name of Brand

housekeeping and maintenance

Location,staff

No Netflix Renovation going on some noise

Hotel is good looking at the city.

Bugs in rooms and outside view from room

Near department store and eatery.

- Room Service: Requested for 2 extra pillows at check in, but they were never sent to the room. Called to ask for tissues, but had to ask housekeeping ourselves. Not sure where the menu for ordering room service is. Other room guests leave plates in the corridor and those are not cleared until days later. - All smoking rooms: The smoke comes in through the aircon the whole day. It’s very suffocating and the secondhand/thirdhand smoke has triggered my asthma. Hotel should have non-smoking floors. - Not soundproof: Complained about the neighbours having karaoke party a few rooms down, but nothing was done. Live band playing on the 7th floor could be heard loudly from 5th floor, past 10pm. When we called reception, they said the band was practicing for an upcoming wedding. - TV Channels: TV channels are mainly local, anything else is bad quality. - Leaking: On 2nd morning here, the sink pipe and shower head started leaking, and the aircon was leaking near the wall. Friend in other room had wet floor upon check in.

There is 1 staff name EVI I was fuming mad really My anger was at the optimal Level due to mix up of the Other booking with other company She was cool in explaining to me Of the whole eposide and why it had happen Being in THE SAME WORK FORCE She did her job super good we conclude the episode by Saying sorry to each and say till We meet again It was so sweet Tq

None so far We did not take photo

1) Breakfast varieties too little. 2)The lift was so slow. 3) There’s mosquitoes in the room. My youngest daughter got bitten.

The room is big

Amenities were not enough. Toilet could be clean better. Lodged a complaint about another room being very loud and noisy but not sure if anything was done about it.

Very large room and bed.

Air conditioning not cool enough.

All good

All good

new look of room ... & new smart tv with a lot of channel

slow respond for any complaint especially a maintenance need many time to call 4x (23/2/2024) regarding wifi connection lost

Choices for breakfast were ample and where required, hot. Service was prompt when ordering from the "eggs cook". The young lady with glasses attending to guest requests was polite, efficient and a pleasure to interact with in the breakfast area. An excellent choice of employee at the hotel

Toaster in the breakfast room was typically slow to toast the bread. This is not uncommon in hotels I have visited.

Location and Prestige Brand (Aston)

Under Renovation 4th Floor very noising early morning 7am & room meals order 11:00am and meals delivered to ur room on 13:00 pm with reason forgot my order so stupid.

Aston Hotel is clean and has high standards. The staff is accommodating.

Newly renovated. Just opposite Padimas supermarket. McDota and KFC 5m walk

Negative experience with a particular counter staff member, a young, skinny gentleman wearing spectacles. We have approached him a few times for hotel transportation to city area, his response is always that the driver is away fetching customer. We have provided feedback that the in room TV reception is poor and requested for a technician to fix it, and waited for the whole night, but no one shows up, which I suspect the same chap didn't get the technician to attend to us, given his poor services.

Good

Nothing

No toothpaste & hair dryer in the room Door also spoil

Na

Price

Tv channel only

The chair is my mum room broken. Lucky she didnt seat on that day fpr prayer otherwise will hospitalise. Secondly they give us renovation room just completed till my room blackout when we late check in. The mini fridge, sofa and lining is dirty..

I really like overall the hotel especially the room really comfortable.

Nothing

Near to eating place n shopping area.

Not near the sea.

Aston Karimun Balai …not bad but due there’s some renovation going on ..so expect noise..there’s swimming pool , ktv , live band(start 2200hrs local time)spa , massage as well gym . Breakfast included in the booking , ok have different foods daily . Opposite hotel have one department stores , fast food nearby . Next to hotel stalls selling bak ku teh…nice..but got to go early..operating time 0700-1300 only and on 1st come 1st serve basis . Business very good with local Chinese . Population seems a lot of Chinese witch sells provisions shops, seafood restaurants as well zi zhar stalls . Ferry terminal rather small..infact balai now is 10years behind Batam . If one wants to relax nd like kampung style can go balai..not so commercialized as Batam . From sin only 1 ferry daily so expect to spend 1 night in balai .

Breakfast very nice. Service very good. Room very nice.

Wifi need chance everytime when move other place at hotel. Water at room not very good.

Okay 👌

Reception staff

Room Cleanness ...blanket ... Toilet stink

⚠️DISGUSTING DIRTY HOTEL⚠️ I've spent this time two nights in Aston Karimun and is the most disgusting hotel where i've ever been. Even if i choose for a suite that by logic shoud be a bit better than any standard room, the difference is only on the dimesions. The room was old, poorely maintened, smelly and dirty as i never seen anythig like this before. Marking of water infiltration and mold everywhere. Bathrom with mold and hair everywhere. First night i woke up in the middle of the night with a cockroac that was runnig on my left arm (hotel is full of cockroac and rats especially the restaurant at 7th floor where rats freely runnig out and in from che chitchen). I killed the cockroac with one of the bed pillow and i left the pillow dirtly on the room table. The day after housekepper move it back to the bed without even change the pillow case. Second night, i make fall my phone charger and roll almost under the bed, when i bend over to collect it i seen something under the night table. Was a USED CONDOM together with dust, spidernet and cockroachs dead...... I went to the reception to asking for another room and after seen the pictures the guy say: Sorry i will send you the housekeeper. After 10mins of arguing he decided to gime me another room. We went to 3 different room.....all exacly the same....the only difference was that we didn't find any condom spreaded around. We went also to my room togheter with the maintenance guy and the receptionist that at this point was speechless and only apologize for the issue. I do not use to write any bad review becasue anyone in this world can making mistake so my bad experince cannot causing bad consequences on someone else business. In this case different story, here we are talking about serious helth issues. I will post this review attaching pictures on every single web site that i know. This structure MUST change trend, is unacclettable carrying business playing with customers helth.