Good View Point
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Hotels in Bukit Mertajam7.2Very Good(285 reviews) 
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ERNES Hotel Alma Bukit Mertajam
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About this hotel
Convenient Location
E Red Hotel Alma Cosmo is conveniently located near major attractions like Penang Bridge and Sunway Carnival Mall, making it an ideal choice for travelers looking to explore the area.
Comfortable Accommodation
Guests can enjoy air-conditioned rooms equipped with modern amenities such as a flat-screen TV, minibar, and a private bathroom, ensuring a comfortable stay throughout their visit.
Exceptional Service
With a 24-hour front desk and attentive staff, guests can expect exceptional service and assistance throughout their stay at E Red Hotel Alma Cosmo.
Book now to experience a convenient and comfortable stay at E Red Hotel Alma Cosmo.
Nearby Attractions
The Mask
The Mask, Trek Datuk Rock, Machang Bubok, 14020, Penang, Malaysia- Viewpoint
Ski Slide Park
Ski Slide Park, Permatang Tinggi, Seberang Perai, Malaysia- Park
Important Information
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.
Stay Details
Check-in from
02:00 PM
Check-out by
12:00 PM
Parking
FREE
Children
Allowed
Pets
Not allowed
Amenities
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
Non-smoking throughout
Daily housekeeping
Street parking
Vending machine - drinks
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
CCTV outside property
CCTV in common areas
24-hour security
Security alarm
Thermometers for guests provided by property
Key card access
Room Types
Family Room
Up to 3 guests27 sqmTwin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Offering free toiletries, this family room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This family room is air-conditioned and has a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker, a safe deposit box, as well as tumble dryer. The unit has 2 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Twin bed (90-130 cm wide), Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
27 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxAir conditioningHair dryerDeskSeating AreaToiletPrivate bathroomSlippersTile/marble floorElectric kettleTumble dryerCleaning productsUpper floors accessible by elevator
Standard Queen Room
Up to 2 guests13 sqmQueen bed (151-180 cm wide)
Offering free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room is air-conditioned and has a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker, a safe deposit box, as well as tumble dryer. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Queen bed (151-180 cm wide)
Room details
13 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxAir conditioningHair dryerDeskSeating AreaToiletPrivate bathroomSlippersTile/marble floorElectric kettleTumble dryerCleaning productsUpper floors accessible by elevator
Standard Twin Room
Up to 2 guests13 sqm2 Twin bed (90-130 cm wide)
Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This twin room is air-conditioned and features a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker, a safe deposit box, as well as tumble dryer. The unit offers 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
13 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxAir conditioningHair dryerDeskSeating AreaToiletPrivate bathroomSlippersTile/marble floorElectric kettleTumble dryerCleaning productsUpper floors accessible by elevator
Deluxe Twin Room
Up to 2 guests21 sqm2 Twin bed (90-130 cm wide)
Offering free toiletries, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This twin room is air-conditioned and has a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker, a safe deposit box, as well as tumble dryer. The unit has 2 beds.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
2 Twin bed (90-130 cm wide)
Room details
21 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxAir conditioningHair dryerDeskSeating AreaToiletPrivate bathroomSlippersTile/marble floorElectric kettleTumble dryerCleaning productsUpper floors accessible by elevator
Deluxe King Room
Up to 2 guests21 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. This double room is air-conditioned and has a seating area with a flat-screen TV, a mini-bar, a tea and coffee maker, a safe deposit box, as well as tumble dryer. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
21 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxAir conditioningHair dryerDeskSeating AreaToiletPrivate bathroomSlippersTile/marble floorElectric kettleTumble dryerCleaning productsUpper floors accessible by elevator
Superior King Room
Up to 2 guests30 sqmExtra-large double bed (Super-king size) (181-210 cm wide)
The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room has tiled floors, a seating area with a flat-screen TV, a tea and coffee maker, a safe deposit box, as well as tumble dryer. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Extra-large double bed (Super-king size) (181-210 cm wide)
Room details
30 sqm
In-room amenities
Coffee/tea makerMinibarShowerSafety deposit boxAir conditioningHair dryerDeskSeating AreaToiletPrivate bathroomSlippersTile/marble floorElectric kettleTumble dryerCleaning productsUpper floors accessible by elevator
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(285 total)
Provider-sourced guest reviews.
8/10
Reviewed Sep 12, 2026Spacious room.
9/10
Reviewed May 30, 2026All ok
Location.
9/10
Reviewed Apr 2, 2026Very comfortable
8/10
Reviewed Mar 6, 2026Very pleasant welcoming and easy check in.
Airconds not cold and a bit of hose pair changing will make the hotel level up.
6/10
Reviewed Jan 26, 2026Bathroom facilities were lacking a place to place personal soap etc (no shelf in shower) No place to hang extra clothing A long mirror in the room would be good
8/10
Reviewed Jan 11, 2026Cleanliness and comfortable. It was spacious as per picture and very good environment for family.
Place to hang towel in the bathroom was almost broken down. Shower handle was broken.
8/10
Reviewed Jan 2, 2026Clean room.
The sound of KTV during midnight.
10/10
Reviewed Dec 27, 2025Value for the money spend
N/A
2/10
Reviewed Nov 9, 2025location
everything, the bed was to stiff and the room was smelly, the toilet door cannot locked, complained made no maintaince walk in..
9/10
Reviewed Jul 31, 2025It was comfortable and the front office staff (Malay guy) was very accommodating.
1. The bathroom shower curtain was dirty. It was full of dirt and fungus. 2. They should allocate parking for the hotel guest.
5/10
Reviewed May 27, 2025The rooms are ok, the staff is okay.
There, the central air-conditioning at the reception n sitting area was not working, and it was very warm and sweaty. Can't hold a discussion with the visitors.
8/10
Reviewed May 24, 2025Lots of free parking available.
Nothing to complain about .
6/10
Reviewed May 19, 2025Location was good
10/10
Reviewed Feb 6, 2025Everything nearest
9/10
Reviewed Jan 21, 2025Perfect hotel staff very friendly and helpful
N/A
7/10
Reviewed Nov 21, 2024Location
The bathroom
8/10
Reviewed Oct 24, 2024no breakfast for us so no comment
5/10
Reviewed Sep 29, 2024good shower
Noisy Aircon ,
3/10
Reviewed Sep 19, 2024TV all local channels...
7/10
Reviewed Aug 27, 2024peace and quiet place, getting good rest without vehicle noise.
5/10
Reviewed Aug 15, 2024Location
The whole floor smells a kind . Same to the room I stayed
3/10
Reviewed Jul 31, 2024Beds are overall cleanliness
1) all 4 rooms booked aircond was malfunctioning 2) there was a club next to hotel and they blasted music till 4 am . We could not sleep
5/10
Reviewed May 31, 2024Hotel did not provide creamer for coffee Room aircond cannot swing Few tv channels
5/10
Reviewed Apr 25, 2024No breakfast offered
Breakfast was never offered
5/10
Reviewed Apr 7, 20241. There is a club next to it, quite noisy especially on Friday night. 2. I can smell people smoking in a non-smoking zone.
6/10
Reviewed Mar 26, 2024My first room was very noisy from night club next door. The noise finished at 3;30 am every night. I asked for change and the staffs understand and provided a much quieter room. Thank you.
Noise in my first room. Not enough toilet roll. Only one provided. Please have a spare.
6/10
Reviewed Mar 24, 2024Location was good.
Wasn’t clean and very noise with the bar sound
7/10
Reviewed Mar 7, 2024Very affordable price for a comfort stay
The bed was quite rough
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Comfortable accommodation
- •Accommodating staff
- •Great location
Areas to consider
- •Dirty shower curtain
- •Stiff bed
- •Smelly room
- •Toilet door cannot be locked
Cleanliness
4.78/10The bathroom shower curtain was dirty, indicating poor cleanliness.
Service
8.25/10Front office staff was accommodating, reflecting good service.
Location
8.29/10Location mentioned positively as a pro.
Room Quality
4.74/10The bed was too stiff and the room had a bad smell.
Amenities
8.27/10Standard quality for this hotel tier.
Value for Money
8.23/10Standard quality for this hotel tier.
Food and Beverage
8.28/10Standard quality for this hotel tier.
Overall Experience
6.75/10Average experience due to significant issues with cleanliness and room quality.