Best Western Wayside Inn vs Similar Hotels

Rooms were small and mattress was too soft for some, with a need for better value.

Room quality is mixed: comfortable beds and generally clean rooms reported, but some rooms described as older/outdated or musty, and occasional maintenance issues (e.g., toilet needing multiple flushes).

While some mentioned comfort, there were complaints about wear and tear in the rooms.

Multiple mentions of cleanliness, described as clean and safe.

Mixed cleanliness: many reviews praise clean rooms and beds, but multiple reports of hallways smelling of urine/cigarettes, corners not vacuumed, and carpets needing deep cleaning.

Cleanliness was a significant concern, with multiple reviews mentioning dirty rooms and the need for better maintenance.

Convenient location with on-site bar and grill, while some noise issues were mentioned.

Very good location: repeatedly noted as close to restaurants and stores and convenient for walking, though a few guests found the immediate exterior/hallway areas felt sketchy at night.

Location was frequently mentioned as advantageous, being convenient for various activities.

Staff were described as amazing, friendly, and accommodating, although some negative feedback was noted.

Generally strong service: numerous comments about friendly, helpful and polite staff who handled issues promptly; isolated complaint about a manager on a phone during check-in.

The staff was consistently described as pleasant and helpful, contributing positively to the overall experience.

Dining options were highly praised with excellent food at the pub.

Food and beverage are generally praised: breakfast buffet repeatedly described as excellent/exceptional with a good selection; some guests mentioned fried items being frozen or needing reheating.

The breakfast received mixed reviews, with several guests expressing disappointment in quality and variety.

Amenities were generally well-received, but some complaints about room size.

Strong amenities overall: popular indoor pool, hot tub and water slide when operational and a well-equipped change room; occasional problems noted (pool cold or out of service, no elevator).

Amenities were noted as limited with suggestions for improvement, particularly regarding breakfast options.

Perceived as overpriced for room size and quality.

High perceived value: several reviewers called it great value, preferring it over more expensive hotels for the price and facilities offered.

Some found the charges high for the experience provided, yet others felt it was adequate for a budget hotel.