Joe Arroyo
Joe Arroyo, Plaza Joe Arroyo, La Matuna, 130003 Cartagena, BOL, Colombia- Public Art
English
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About this hotel
Convenient Location
Located just a 5-minute drive from the iconic San Felipe Castle, Balcones de Venecia offers air-conditioned rooms with free Wi-Fi, providing easy access to explore the historic beauty of Cartagena de Indias.
Comfortable Accommodation
Each room at Balcones de Venecia features cable TV, safety deposit boxes, and private bathrooms with showers. The vibrant decor adds a touch of warmth and style to your stay, ensuring a comfortable and relaxing experience.
Convenient Amenities
In addition to the well-equipped rooms, guests can also enjoy the convenience of laundry services during their stay, making it easier to relax and unwind without worrying about daily chores.
Experience the perfect blend of comfort and convenience at Balcones de Venecia - book your stay now for an unforgettable experience in Cartagena de Indias.
Nearby Attractions
Micos en los arboles
Sloths in the trees, Calle de la Media Luna, Getsemaní, 130003 Cartagena, BOL, Colombia- Viewpoint
Parque Centenario
Parque Centenario, Getsemaní, Cartagena, Dique, Colombia- Park
Parque Benkos Biojó
Parque Benkos Biojó, La Matuna, Cartagena, Dique, Colombia- Park
Baluarte San Miguel
San Miguel Bastion, Avenida Luis Carlos López, La Matuna, 130003 Cartagena, BOL, Colombia- Attraction
Baluarte Santa Teresa
Santa Teresa Bastion, Puente de Heredia, Getsemaní, 130003 Cartagena, BOL, Colombia- Attraction
Baluarte de Santa Bárbara
Santa Bárbara Bastion, Avenida del Pedregal, Getsemaní, 130003 Cartagena, BOL, Colombia- Attraction
Street art
Street art, Avenida del Pedregal, Getsemaní, 130003 Cartagena, BOL, Colombia- Public Art
Plaza de La Trinidad
Getsemaní, Cartagena, Dique, Colombia- Attraction
Plaza de La Trinidad
Plaza de La Trinidad, Getsemaní, 130003 Cartagena, BOL, Colombia- Pedestrian
- Attraction
Monumento a Miguel de Cervantes Saavedra
Monumento a Miguel de Cervantes Saavedra, TransCaribe, La Matuna, 130003 Cartagena, BOL, Colombia- Memorial
Parque India Catalina
Parque India Catalina, La Matuna, Cartagena, Dique, Colombia- Park
Pegasos
Pegasos, Avenida Blas de Lezo, Centro, 130003 Cartagena, BOL, Colombia- Monument
Street art
Street art, Calle del Carretero, Getsemaní, 130003 Cartagena, BOL, Colombia- Public Art
Sico bike rental
Sico bike rental, Calle de los Puntales, San Diego, 130003 Cartagena, BOL, Colombia- Attraction
Puerta del Reloj
Puerta del Reloj, Plaza de la Paz, Centro, 130003 Cartagena, BOL, Colombia- Tourist Site
- Attraction
Plaza de los coches
Centro, Cartagena, Dique, Colombia- Attraction
India Catalina
India Catalina, Avenida Pedro de Heredia, La Matuna, 130003 Cartagena, BOL, Colombia- Monument
Important Information
We do not have hot water service at the accommodation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.
Stay Details
Check-in from
03:00 PM
Check-out by
11:00 AM
Children
Allowed
Pets
Not allowed
Amenities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Laundry
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Barber/beauty shop
Non-smoking throughout
Daily housekeeping
Designated smoking area
Shared kitchen
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
CCTV outside property
CCTV in common areas
Process in place to check health of guests
Screens / Barriers between staff and guests for safety
24-hour security
Room Types
Standard Triple Room
Up to 3 guests15 sqmTwin bed (90-130 cm wide), Double bed (131-150 cm wide)
Featuring free toiletries, this triple room includes a private bathroom with a shower. The air-conditioned triple room features a flat-screen TV with cable channels, a private entrance, a mini-bar, a seating area as well as city views. The unit has 2 beds.
Sleeps
Up to 3 guests
3 adults · 2 children
Beds
Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
15 sqm
City View
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorSeating AreaFanToiletPrivate bathroomSatellite channelsAdditional toiletPrivate entranceTile/marble floorWardrobe or closet
Family Quadruple Room
Up to 4 guests12 m2Double bed (131-150 cm wide), Bunk bed (90-99 cm wide)
1 Double Bed and 1 Twin Bunk Bed
129 sq feet, located on the top floor
Internet - Free WiFi and wired internet access
Sleep - Bed sheets
Practical - Safe
Comfort - Daily housekeeping
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 4 guests
4 adults
Beds
Double bed (131-150 cm wide), Bunk bed (90-99 cm wide)
Room details
12 m2
In-room amenities
Safety deposit boxPrivate bathroomDaily housekeepingFree WiFiBedsheets providedToothbrush and toothpaste availableToothbrush and toothpaste not availableLocation - top floor
Family Quadruple Room
Up to 4 guests10 m2Double bed (131-150 cm wide), Bunk bed (90-99 cm wide)
1 Double Bed and 1 Twin Bunk Bed
108 sq feet, located on the top floor
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with cable channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, towels, and shampoo
Practical - Safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Tile flooring in room
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Sleeps
Up to 4 guests
4 adults
Beds
Double bed (131-150 cm wide), Bunk bed (90-99 cm wide)
Room details
10 m2
In-room amenities
ShowerSafety deposit boxAir conditioningFanPrivate bathroomToilet paperShampooDaily housekeepingFree WiFiBedsheets providedSoapToothbrush and toothpaste availableToothbrush and toothpaste not availableLocation - top floor
Single Room
Up to 1 guests14 sqmTwin bed (90-130 cm wide)
An air-conditioned room with cable TV, a safety-deposit box, a private bathroom with a shower and a single bed.
Sleeps
Up to 1 guests
1 adults
Beds
Twin bed (90-130 cm wide)
Room details
14 sqm
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorSeating AreaFanToiletPrivate bathroomSatellite channelsAdditional toiletPrivate entranceTile/marble floorWardrobe or closet
Double Room
Up to 2 guests14 sqmDouble bed (131-150 cm wide), 2 Twin bed (90-130 cm wide)
Offering free toiletries, this double room includes a private bathroom with a shower. The air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a mini-bar, a seating area as well as city views.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide), 2 Twin bed (90-130 cm wide)
Room details
14 sqm
City View
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorDeskSeating AreaFanToiletPrivate bathroomSatellite channelsAdditional toiletPrivate entranceTile/marble floor
Superior Double Room with Balcony
Up to 2 guests14 sqmDouble bed (131-150 cm wide)
This air-conditioned double room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Sleeps
Up to 2 guests
2 adults · 1 children
Beds
Double bed (131-150 cm wide)
Room details
14 sqm
City View
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorDeskSeating AreaFanToiletPrivate bathroomSatellite channelsAdditional toiletPrivate entranceTile/marble floor
Quadruple Room with Balcony
Up to 4 guests18 sqm2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.
Sleeps
Up to 4 guests
4 adults · 3 children
Beds
2 Twin bed (90-130 cm wide), Double bed (131-150 cm wide)
Room details
18 sqm
City View
In-room amenities
MinibarShowerSafety deposit boxTVAir conditioningMini-fridgeRefrigeratorDeskSeating AreaFanToiletPrivate bathroomSatellite channelsAdditional toiletPrivate entranceTile/marble floor
Ask about this hotel
Get answers about amenities, policies, and more — e.g. “Are pets allowed?” or “Is parking available?”
Guest reviews(1,078 total)
Provider-sourced guest reviews.
10/10
Reviewed Sep 14, 2026Viaje con una amiga de vacaciones y la verdad que la atención fue espectacular. sobre todo la de Emilio que nos atendió como si fuese nuestro hogar siempre preocupado de cómo nos sintieramos y nos recomendó lugares espectacular. Deberían subirle el sueldo.
Nada, todo fue estupendo
10/10
Reviewed Sep 14, 2026Amazing room on the terrace. Great aircon, huge bed, efficient laundry service, amazing location, really helpful kind staff!
Nothing
8/10
Reviewed Sep 9, 2026Posizione perfetta proprio nel cuore di getsemani, per girare la città a piedi. Nonostante la posizione centrale non è disturbato dal rumore della strada sottostante. Anche se non è prevista la colazione c'è il caffè pronto sempre disponibile nella cucina in comune. C'è anche un piccolo frigo in camera. Reception sempre aperta 24 h. Prodotti bagno presenti. Aria condizionata presente in camera.
Alcune cose in camera, ad esempio in bagno, erano un pò rovinate e il bagno è molto piccolo, anche se sufficiente.
7/10
Reviewed Sep 7, 2026La atención del personal! Todos! Principalmente el de la tarde Emilio. Muy amable!
10/10
Reviewed Aug 29, 2026Personal muy amable y atento. Muy buena ubicación. La habitación estaba limpia y fresquita, con aire acondicionado. Relación calidad-precio buenísima. Repetiríamos sin duda.
Todo genial :)
10/10
Reviewed Aug 25, 2026La ubicación excelente la hospitalidad de el personal todo me encantó.
10/10
Reviewed Aug 7, 2026Super Lage, sehr sauber, sehr freundliches und zuvorkommendes Personal.
5/10
Reviewed Aug 6, 2026La ubicación está muy bien pues tienes restaurantes al rededor y eso conlleva a ruido también.
La habitación que me tocó estaba muy bien porque era amplia y daba para la calle con un pequeño balcón. Lo malo el ruido y los gritos que se oían durante toda la noche.
10/10
Reviewed Aug 5, 2026L'emplacement en plein centre, proche de tout La qualité de la literie La gentillesse du personnel Belle chambre avec tout l'équipement nécessaire et d'une propreté exemplaire La possibilité de faire laver son linge, très rapidement! Le café offert Le restaurant situé juste au pied de l'hôtel, qui n'appartient pas a l'hôtel mais qui propose une cuisine de qualité et vraiment pas cher! Même pour les petits dejeuner!
Rien, tout était parfait!
10/10
Reviewed Jul 25, 2026The location was un bitable. The staff were amazing, especially the guy Enrico.
No hot water, but we have come to the realiztion that it is common in Bolivar.
10/10
Reviewed Jul 22, 2026L’accueil, le sens du service et le sourire constant du personnel
Rien
10/10
Reviewed Jul 17, 2026Todo estuvo excelente, el personal muy amable y atento, la habitación cómoda y la ubicación genial.
Todo estuvo excelente.ż
9/10
Reviewed Jul 13, 2026Perfectly located in the heart of Getsamini
The water was not hot but everything else was fine
9/10
Reviewed Jul 5, 2026Ubicación en todo el centro de Cartagena, a pasos de todo lo que necesitas ver y cerca de la salida hacia los tours
10/10
Reviewed Jul 1, 2026Pese a estar en un entorno activo y lleno de gente, el interior del hotel y la habitación es silenciosa. Me gustó mucho el detalle del jardín en la habitación
Me habría gustado que incluyera desayuno, pero no fue una preferencia. La ubicación es buena, al principio creí que sería peligroso y por momentos en el tramo hacia el parque centenario me sentí insegura pero todo salió bien
8/10
Reviewed Jul 1, 2026La habitación limpia y cómoda , hacen limpieza todos los días, el personal muy amable. Muy buen ubicado.
Es un poco ruidoso , se siente todo el ruido de la calle y el ruido que hacen en la cocina del lugar.
10/10
Reviewed Jun 30, 2026La calidez del Personal
Cucarachas
8/10
Reviewed Jun 15, 2026La atención del personal fue muy buena, y la ubicación es genial. En medio del bullicio de Getsemaní, pero sin que eso afectara el descanso
Cuando fuimos a hacer uso de la ducha comprobamos que la misma no contaba con agua caliente. Dicho dato no está informado en la ficha de la habitación. Es cierto que dicho detalle fue un problema los 2 primeros días que estuvimos en el hotel ya que como llovía, el agua salía fresca de más…en cambió los días siguientes que salió el sol, y calentó las cañerías, el agua estaba a una temperatura totalmente agradable. La crítica va por el lado de que dicha información debería estar disponible .
10/10
Reviewed Jun 12, 2026工作人员非常友善热情，令人心情很好
酒店不提供热水，需要注意
7/10
Reviewed May 29, 2026Amazing location!
10/10
Reviewed May 28, 2026La hubicación es excelente, esta en medio de todo y caminando llegas facilmente a cualquier lado
el sensor de la luz del baño, dura muy poco y eso hace que te tengas que estar mueve y mueve para que no se apague la luz
10/10
Reviewed May 23, 2026Staff, location and cleanliness were top.
8/10
Reviewed May 22, 2026A pousada é bem localizada, próxima ao castelo, e a praça do relógio, o pessoal que la trabalha são super acolhedores, bem dispostos e gentis. Cama excelente, bons travesseiros, AC, Frigobar, Cofre. Sempre um cafézinho disponível.
A pressão da água do chuveiro é muito ruim, eu disse muito ruim e podem acreditar, levando uma eternidade para se poder tomar um banho, isso me deixou decepcionado. Um dia chegou a faltar agua, mas logo foi resolvido.
3/10
Reviewed May 22, 2026Not much. Departed after one night.
Small room. Bathroom is exposed to outside. Not clear on why it has an 8.8 rating. Either I am too harsh or people are too nice.
10/10
Reviewed May 19, 2026Muy cómodo, limpio, lindo, la atención fue excelente , las personas fueron muy amables, te tienen cafecito con galletas y agüita de cortesía, realmente fue muy acogedor. Hay sombrillas para que uses si vas a salir y está lloviendo. (Recomendado)
Nada que no me haya gustado.
10/10
Reviewed May 15, 2026Lo que más me gustó fue la deco de la habitación, la limpieza y la amabilidad de Emilio.
Lo que no me gustaba estaba en la calle, había mucha gente haciendo bulla, tomando, quizá no muy seguro para ir con niños menores.
7/10
Reviewed May 11, 2026La atención es muy buena tanto de los chicos de recepción como Rosa la encargada de la limpieza. Su ubicación y el barrio fue lo que más me gustó.
Cuando llegué se había cortado el agua y recién pude ducharme a la noche. En cuanto a la habitación el día que llovió hubo filtraciones y el piso se llenó de agua. Si bien los chicos lo solucionaron creo que es importante tener en cuenta estás cosas que pueden pasar en la estadía.
10/10
Reviewed May 2, 2026Absolutamente todo, sobre todo la atención. Emilio un excelente anfitrión, todos fueron muy amables y estuvieron atentos a todos nuestros requerimientos
El tener que irme
9/10
Reviewed May 1, 2026Location and staff were exceptional
10/10
Reviewed Apr 30, 2026Staff is beyond nice , hotel is in a great location within the tourist area , I felt safe and spoiled by the staff , loved my stay here
No hot water in the room , Cartagena is beyond hot so it was not a big issue but still strange. ( I did not reported it , so maybe it was just my room ?)
10/10
Reviewed Apr 29, 2026La limpieza de las habitaciones
10/10
Reviewed Apr 25, 2026Buena ubicación, personal amable, cómodo y muy limpio.
9/10
Reviewed Apr 21, 2026Lá habitacion era muy cômoda
Se houvesse desayuno
7/10
Reviewed Apr 15, 2026La gentillesse du réceptionniste Emilio et surtout l’emplacement
Faut revoir l’horaire des travaux sur le toit qui commencent très tôt 🤨😩
8/10
Reviewed Apr 14, 2026Very sentral, very nice staff
We liked it all. But don’t expect luxury. Slept good, toilet and shower. All clean But it’s tiny, no window at all I would be happy to book again But don’t expect luxury
10/10
Reviewed Apr 14, 2026Buena ubicación, lo mejor el personal de recepción.
10/10
Reviewed Apr 9, 2026Me encantó el lugar, nos toco el balcón y fue una maravilla, un poco de ruido porque es calle principal, pero sin duda volvería a alojarme aquí.
Sólo un poco de moho en el baño
9/10
Reviewed Apr 8, 2026De accommodatie was goed in orde. Vooral het vriendelijke personeel maakte het verschil. Ze willen je overal bij helpen, en staan altijd voor je klaar.
9/10
Reviewed Apr 6, 2026Die Unterkunft befindet sich im Herzen von Getsemani (Cartagena)! Von hier aus ist alles sehr gut erreichbar - das historische Zentrum, andere Stadtteile (Manga), Sehenswürdigkeiten, Strände (zu Fuß), Flughafen (ca 15 Min mit Taxi). Die Zimmer sind eher klein, aber sehr durchdacht eingerichtet, alles funktionierte prima: Klimaanlage, Kühlschrank, TV, Dusche, Gemeinschaftsküche. Gemütliche Stimmung, ruhig. Offenes Haus - mit Terrassen und sehr, sehr nettem Personal.
Das von uns gewählte Zimmer mit 2 Einzelbetten gleich hinter der Rezeption hat kein Fenster nach draußen - einfach vorher erkundigen. Wir konnten sofort wechseln und das Zimmer mit Doppelbett und Fenster auf die Straße war ganz prima!
7/10
Reviewed Apr 6, 2026La ubicación me parece genial. El personal muy amable.
El ruido fue un poco incómodo ya que en esa calle hay algún restaurante y hace algo de bulla.
10/10
Reviewed Apr 6, 2026Posizione perfetta per muoversi a piedi tra il centro e Getsemani, stanze accoglienti e personale super gentile e disponibile
8/10
Reviewed Apr 5, 2026La ubicación es genial y el personal muy amable
Algo de ruido y el agua de la ducha no está muy caliente pero como hace calor no era un inconveniente
7/10
Reviewed Apr 2, 2026Personnel super sympas et très bon emplacement
La chambre n’est pas du tout confortable. Elle est très petite, il n’y a pas de fenêtre (enfin une fenêtre qui donne sur un mur et ne laisse pas passer la lumière du jour…). Pas d’eau chaude pour la douche. La chambre était située juste en face de la réception donc très bruyante.
9/10
Reviewed Mar 31, 2026Muy lindo. bien ubicado, con cocina compartida pada poder desayunar tranquilo, cada habitación con su frigobar. La atención del personal fueron en todo momento super amables
Faltaba lugar de guardado. Quizás podrían poner algún estante en los nichos que tienen armados en las habitaciones. La acústica de los pasillos no es tan buena, se escucha todo lo que hablan afuera
9/10
Reviewed Mar 29, 2026A equipe é muita simpática e prestativa. O hotel fica na melhor rua de Getzemani, que apesar de ser muito movimentada, à noite dormíamos tranquilamente, sem barulho que incomodasse. A localização é perfeita, fizemos tudo a pé pelo centro, tem cafés, restaurantes, casas de câmbio, lojinhas de artesanato, tudo ao lado do hotel. O hotel não tem café da manhã (já sabíamos), mas eles sempre deixam café pronto e tem uma área para você levar suas coisas e se servir, utilizamos no último dia antes de ir pro aeroporto e foi super prático. O quarto não é grande (triplo), mas é confortável. Indico com certeza!
Gostamos de tudo
10/10
Reviewed Mar 25, 2026Super accueil Aux petits soins Pleins d explications sur les quartiers de cartagene et les restaurants Ils ont gardé nos bagages pendant les 4 jours e un séjour sur une île et nous ont proposé d prendre une douche lorsque nous sommes venus les récupérer. Rue peu bruyante de geltsemani
Rien
9/10
Reviewed Mar 21, 2026Super nice staff, great location and free coffee! What do you need more? Also the different areas to chill outside the room were super comfy. Also the staff helped me with every question I had and took their time to understand my bad Spanish. 😄
8/10
Reviewed Mar 20, 2026Very friendly staff, good location, nice roof top and balcony to relax. Clean room.
Small room with a tiny window, in front of which there were a bunch of aircons running and making noise all night. For that the price was a bit high.
8/10
Reviewed Mar 18, 2026Ligging en prijs-kwaliteitverhouding zijn top. Erg vriendelijk personeel.
Gemeenschappelijke ruimtes en kamer zijn niet erg mooi, maar prima gezien relatief lage prijs. Koud water voor douchen maar staat van te voren vermeld.
10/10
Reviewed Mar 17, 2026Location, aircon in room, very clean and spacious. Highly recommend!
Nothing
9/10
Reviewed Mar 12, 2026La disponibilitá la gentilezza del personale, hotel semplice ma con tutto quello che serve, per me che viaggio da sola é perfetto, vicino al centro storico. Ho potuto lasciare parte del bagaglio quando sono andata per due giorni alla islas del Rosario e a Mompós. È distribuito su più livelli.
L'unica cosa che manca é la colazione ma in Getsemanì non mancano i locali dove sfamarsi.
7/10
Reviewed Mar 8, 2026Fantastic location. In the heart of things but not much noise from the street in the evenings. Friendly staff. Clean room and powerful AC. Was given a gift when I left.
Some noise from other guests after 10pm. No hot water but I was forewarned and it’s typical for Cartagena. My most expensive stay in Colombia so far, but Cartagena is a relatively expensive town.
10/10
Reviewed Mar 6, 2026Excelentes atenciones y muy buena ubicación. La habitación muy cómoda, y aunque es céntrico, no está en una parte ruidosa de la zona.
----
10/10
Reviewed Mar 5, 2026Hospitalidad. Limpieza. Comodidad excelente
3/10
Reviewed Mar 3, 2026Nichts… Wir haben wohl das letzte Zimmer bekommen. Ohne Fenster… Die Lage war gut..
10/10
Reviewed Feb 28, 2026La ubicación y amabilidad de la gente
10/10
Reviewed Feb 28, 2026Muy buena ubicación y el personal encantador
Guest Feedback
Feedback themes are sourced from guest reviews provided by our data provider.
What guests love
- •Friendly staff
- •Great location
Areas to consider
- •Noise issues
- •Inconsistent water temperature
Cleanliness
8.69/10Clean rooms noted, but some comments about noise and organization regarding services may slightly impact perception.
Service
9.16/10Staff praised for being friendly and helpful across multiple reviews.
Location
9.2/10Great location mentioned consistently for its safety and convenience.
Room Quality
8.15/10Mixed feedback; well-cleaned rooms, but some issues with size and noise mentioned.
Amenities
8.68/10Positive comments about offered amenities like free coffee and shared kitchen.
Value for Money
8.14/10Some reviews suggest pricing might not match the experience, though many felt it was good value.
Food and Beverage
8.69/10Not explicitly mentioned; however, availability of a shared kitchen added value.
Overall Experience
8.86/10Overall positive sentiment from guests, with only minor concerns noted.