Casa Alexandria Guest Apartment

Booked this room a few hours before we came. Called the number to confirm our arrival. No one answered the phone. Texted and called on their regular phone as well as WhatsApp - no replies. It’s showing left on read. No response. Drove to the address - the neighborhood is a scary and absolutely not safe. Kept on calling them and knocking on a locked gate - no luck. Waited there for an hour. No one showed up or answered the phone. Tried getting a refund - they said “the policy is that you have to check in 72 hrs in advance before arrival”,then the question is why Expedia allows to book same day if that’s the case??? DO NOT GO TO THIS PLACE - ITS A TRASH!!! DO NOT RECOMMEND the only reason we booked this crappy room was because all the hotels were sold out due to a sport event. Ended up driving very far to a Strawberry Hill Hotel.

Kevin and Tasha are good hosts. The apartment looks newly renovated. The beds are very comfortable and the complex is very quiet.

This place was amazing. Clean, comfortable and the site manager went above and beyond. Highly recommend!

We are very appreciative of all the special concessions you mad to accommodate our band. Thasheca and Kevin, it was a pleasure staying at your apartment. We have two other future reservations already booked. We are on tour and will come back to Kingston twice before going back to Europe. Blessings and many thanks.

❤ the location. The apartment was nice and full AC. The staff was friendly and accommodating. Overall, the facility itself is very homely an comfortable. I would definitely stay again.

Thanks for allowing us to use your apartment and for being for gracious and helping us to see your city from a local prospective. We will remember an speak about this trip for years to come.

thank you for the lovely vacation in your apartment. One bit of advise, you should consider a second futon in the living instead of the accent chair because it will increase the sitting room. Lovely apartment and quiet neighborhood. The staff was also professional.

Ran into Kingston from Montego Bay to go to the US Embassy and booked an overnight stay. Nice apartment and as seen online. Comfortable beds and quiet neighborhood.

Tasha was very friendly. The apartment was very spacious and nice. Well clean and secure. Gated complex. I felt well safe there. I would recommend it for anyone. I will definitely stay here again

Great location, great staff, very accommodating, safe and quiet location. We were attending a funeral and mentioned it to coordinator and they went out the way to hand us a rum and a consolation card. These are some caring folks. Would recommend to all.

Immaculate apartment and looked as presented in the photos. No visual complaints as the apartment was very clean. The manager was very professional and courteous.

The apartment was extremely clean and cozy. Our overall stay was relaxing, very comfortable beds and the apartment have air condition units in all rooms including in the common areas. The parking is a bit narrow but the complex is very quiet as well the neighborhood. I would stay there again.

The keys to the front door seems to be a copy because it sometime is hard to turn. Either that or the door lock needs to be oiled. Everything else worked very well and the trip was a success. I would book here again.

Blessings! Thanks you Tasha for helping us with all our arrangements. My family really enjoy the stay in your apartment. When we decided to visit Kingston we wanted two things, an apartment that is fully air condition and one the have been on this website for awhile. It would appear this one have been around for a few years. The apartment is very nice and is as shown online. All the appliance and other amenities worked as expected. The apartment is in a decent and safe part of the city. The neighborhood is very quiet and is close to many essentials. Blessings for the wonderful job you guys did of making use feel at home. Keep up the good work.

I didn't like the fact that they property is priced and listed on false advertising. The property is located in the middle of a ghetto, in the middle the inner city - NOT by the beach or near the golf course as advertised.

Lovey cozy apartment. Lovey the fact that air condition is in every room. Good advance communication as well. Keep up the good work.

There weren't a lot of great deals for long stay but we found one here. The owners offered a couple of complimentary cleanings during our stay so dispute all the amenities of home we felt like we were in a hotel. Summers are hot on the island and we were pleasantly surprised and impressed that the entire apartment have AC. We will be back next summer. Please keep the doors open and the lights on for us.

I Loved Everything About This Property. From The Manager Jean, Down To The Shower. It Was Clean, Had A Gate For Security. Was Close To Where I Wanted To Go. Looks Exactly Like The Pictures. I Will Definitely Use This Property In Kingston Again.

Having an air condition unit in the family room as well made a huge difference. The last two apartments we rented in Kingston only had AC in the bedrooms. The apartment turned out to be very comfortable and homie. Glad we tried it

Fifth carnival in a row we book a property from the CASA group of properties. As a business owner the one thing I really admire is that the staff members I have been dealing with year after year have not changed and they appear to be very happy with their jobs. This is the third time Jenny (the manager) is checking us in. Apparently she manages a handful of these apartments. This is the first apartment we booked on Expedia back in 2014, so it is full circle. The apartment (Casa Alexandria) was renovated, perhaps recently. As a business owner, I have great admiration for this business, they deliver a very unique experience. They are reliable and have serve us 7 times in 5 years mostly at carnival time but they consistency of delivering clean, functional apartments across the boards and that is very admirable. From one apartment to the next there is a welcome juice and water in the refrigerator, a guest guide book on the coffee table and a welcoming manager to greet us with a smile. I know how hard it is to get staff to maintain standards. To whomever that read this review, this is a review of the entire CASA Company. These apartments are operated by solid business people and I would book anything in Kingston that has CASA in front the name without second guessing the service and product I will receive.

I am not the one to write review though all my travel decision are based on other people's reviews. Today I become a contributor to the review community. We had a very good time at Alexandria's apartment. It is worth the while staying booking. If you want free breakfast just remember to let them know you want to reserve it. Oh, that is if your booking qualify.

Nice apartment, all amenities in were in good condition and working order. We had a slight problem with the dryer not drying our clothes and the manage came with maintenance and while we were out at requested. The problem was fixed by the time we came back from brunch. It was refreshing to see things getting done on a Sunday morning with great efficiency. I am very impress with the professionalism. The beds were very comfortable as well. Thanks for a good vacation.

Worth the money. Like the fact apartment was 100% air conditioned. It was not the Ritz, but the place was well put together and we were treated well by Jennifer the manager. I will definitely visit again.

Nicest feature was that the entire apartment was fully air condition not just the bedrooms. Very comfortable spot and clean comfortable beds.

Stayed here in 2015 when my cousin got married. They have gotten better, the beds are much more comfortable and the apartment itself looks better, different colors. Jennifer, is a very good manager she is alway prompt and attentive. I love this lovely fully air conditioned apartment and the neighborhood is very peaceful and quiet, just right for me. Keep up the good work and I will keep coming back.

I didn’t like the fact that it was near a ghetto area, for how much it cost. But the unit was clean.

The Building Apartment was secure and comfortable Thanks very much I appreciated every thing

We booked last minute and the coordinator contacted us straight away to coordinate our arrival. They took care of our airport transfer. Fine service received from the manager, Jenny. The apartment was better than the photos. It was fully AC, clean, comfortable beds, fast WiFi, high water pressure, hot water and the shower drained fast. Those were what was important to me and Casa Alexandria scored high marks so I will give it another go next year.

Very neat and nice apartment, l like the fact that it was fully AC and the beds were comfortable.

It was exceptionally nice because it was fully air condition. I have rented a few apartments around Kingston and never really lucky to get a fully AC apartment. This manager and other staff was professional. Loved the location as it was close to my old family home. Will rent this one again.

We booked this place in 2015 and had a some check-in issues. We arrived at 3am two days after we were scheduled to arrive and we were upset. In retrospect we took out our frustration on the property when it had nothing to do with the property and everything to do with the airline. I did not review this property then and I regretted not reviewing them, because that staff was nothing but friendly and helpful and the apartment was very well decorated and felt comfortable. Fast forward three years and this apartment is still very nice and we are glad we selected it again. The people behind this apartment really do a good job maintaining it. The AC cold, WiFi fast, beds clean and comfortable. Consider it an honor if you get a chance to book this cozy apartment.

This is a hidden gem in Kingston. It is 5 minutes out of the New Kingston but worth getting off the beating path to stay there. The apartment was very clean, kitchen and bathroom as well and the beds were immaculate. This apartment was in a small gated setting on a very quiet neighborhood. All the staff including the driver was friendly and recommend this we could do in our off time. This is one I would revisit and recommend.

I am an E6 in the US Amry (Go Army). I do not know much about hotels or Jamaica for that matter, but I grew tired of Korea and decided to spend my vacation in Kingston. I know about beds and making a proper bed and I salute whomever made these beds. They ironed the sheets and they worked the beds and got our every wrinkle/seam. The last time I saw beds like these were in bootcamp 15 years ago. Let me post a photo of the beds...wow My bed was also very comfortable, nice thick pillow top mattress. Other than the apartment was very nice and the area extremely quiet. The staff was professional and very helpful, they helped us to navigate the city. Our stay was peaceful and it was just what we needed.

I was very pleased with the location. Very easy to locate

I had a wondeful time from the moment I arrived in this guest apartment in 05/2017. Staff were very courteous & welcoming. Security was always helpful to give us directions and attend to any of our needs. The location is safe and central to almost anything you want. I would definitely stay here again & recommend this apartment to any future guests.

The good. Nice location. Well decorated. Privacy. Property manager was friendly and very accommodating. The bad. Apt as w the rest of kingston was hot. Ac only in the room. Ac unit in the room doesnt blow very cold either. Bed did not have a traditional mattress......so a bit tough n spongy. Summary. After spending a week on the north coast of the island for $165 a night at a 4 star all inclusive i thought this apt was just a bit overpriced at $100 a night (including cleaning fees, etc). All in all not a bad place to rest your head.

Apartment was located in a very good and central location. Layout and size of the apartment was perfect for a family of 4 (2 adults + 2 children) and complete with all the things needed for a comfortable stay. Felt like a good Jamaican home, clean comfortable and non-fussed. It was very easy to get comfortable and every thing was clearly explained.

I really enjoyed my stay at Casa Alexandria Guest Apt. I will definitely be visiting Jamaica again in the near future and they will be my 1st choice. Hands down they are in a great location and very close to some major attractions.

Awesome stay. Stayed at Casa Tamar. It was a last-minute​ change. The apt was clean and comfortable. Just like being at home.

A good place to visit if you want to live like a Jamaican and have all the creature comforts available to you. The apartment was tastefully decorated and cozy. I also felt safe.

I truly enjoyed my stay at Casa Alexandria in Kingston! Kevin was incredibly helpful & Jen received me with the warmth that embodies Jamaica. My 2 bedroom apartment was clean, comfortable & adorably decorated. Trust those pics. They speak truth dem! Coming back to my apartment after touching the road each day brought a smile to my face. Safe, conveniently located & all that one could want in a home away from home. This will be my official spot to stay each time I return & I'll be back soon :)

The apartment looks exactly like the pictures. It is a home away from home. There are concierge services that will get you whatever you need and/or take you wherever you want to go. Would definitely do this again!

Our stay was nothing but exceptional,the staff is great and they will go above and beyond. I managed to lock myself out of my room and the grounds manager was there to assist in no time.The apartment is very clean(rodent free)the pictures are exactly what you are going to get...it's worth every penny and I can't wait to visit again !

The experience was very good,because of the comfort ,cleanliness of the apartment and assistance from Thesheca.

OMG THE HOUSE IS SO AMAZING IT WAS LIKE A LITTLE SLICE OF HEAVEN. WE ENJOYED IT SO MUCH. IT REALLY WAS LIKE BEING HOME BUT JUST IN JAMAICA. I LOVED THE AREA, THE DEVELOPMENT IS BEAUTIFUL. I CAN SAY WHEN I GO BACK THIS WILL BE THE PLACE THAT I WOULD BOOK EVERYTIME HANDS DOWN NO LIE. I DID NOT WANT TO LEAVE. GREAT GREAT PLACE TO STAY!!!!!!!! I WAS SO HAPPY.

Had a very pleasant stay. i'm not big into restaurants so being able to cook my own meals was a plus and it was convenient to have supermarkets close by. being in the Kingston area there was always a party or club, or for even that matter a museum not far away that you could check out. overall, i would recommend this apartment with all its amenities...

This is my second time staying at Casa Alexandria. The Casa Jamaica team is doing a very god job at maintaining and keeping up the image. I noticed they added a rather large piece of artwork in the living room and made a few upgrades. Kevin is very easy to deal with and the actually allowed me to check early on both my stays. You will not find a better place to stay in Kingston. I have stayed the top 5 established hotels in Kingston and I will never go back, "never". I really get a true value staying at Casa Alexandria. The complex is clean, well kept, quite and the apartment is exactly as it appears in the photo, the management is friendly, the apartment is centrally located. I think I said it all in my first review so I will end it here. I am looking forward to staying at Casa Victoria Golf Retreat on my next visit, the photos they sent out of the property via whatsapp look very welcoming.

Beautiful apartment- clean, spacious, and modern with hot water and a/c which is often hard to find in Jamaica. It was in a good neighborhood close to the center of town. The property manager was also kind enough to meet us when we were lost and provide local recommendations. We would definitely stay here again, it felt like a home away from home.

Absolutely incredible and not 1 complaint. Hotel was very clean