Ryokan Hakura

コスパも良くお風呂もゆっくり入れた

隣と密接してて壁が薄いのか、他人の音が気になった

無理に干渉しない

畳敷きのお布団がさすがに1枚は薄い。 腰が痛くなった。

L'accueil, le calme, et les onsen !!!

Rien à dire

Rooms were big and clean, parking is easy, staff was friendly and helpful. Onsens were easy to use and huge.

Beds are incredibly firm even by Japanese standards, breakfast was decent but not that great compared to other places we've stayed for similar prices.

Onsen was big and hot. Room was big. Very close to train station and the only convenience store in town that was open in evenings. Beds were great. Staff were great. Had heavy snow the night before we checked out and they let us check out late so I could have a second visit to snow monkey park on checkout day.

Definitely not the cheapest place we stayed in Japan.

Нам многое не понравилось, но это не вина отеля. У нас были очень завышенные ожидания, а еще мы приехали из Киото, где буквально всё то же самое было за гораздо меньшие деньги. Никаких конкретных претензий к отелю у нас нет. Просто мы ожидали совершенно не то, что получили и были очень сильно разочарованы. При планировании поездки в Японию мы включили один день в традиционном онсене - мы долго выбирали, читали отзывы, знали, что надо ехать в горы, иначе настоящих термальных источников не будет - и запланировали, что из Киото поедем через Нагойю и старинные деревни Магомэ и Цумаго в Ryokan Hakura с традиционным онсеном. Мы представляли себе онсен как некое открытое пространство, где ты любуешься природой и звездами, лежа в большом чуть ли не природном или близком к природному бассейне с горячей минеральной водой. Одним словом, мы представляли себе то, что показывают в японских фильмах, когда герои едут на горячие источники. Хвалебные отзывы о Ryokan Hakura укрепили нашу уверенность, что мы получим именно то, что представляем. К тому же многие отмечали любезность персонала, которая тоже хорошо вписывается в традиционные представления об онсенах. Одна ночь в Ryokan Hakura стоила нам в 2-3 раза дороже всех остальных ночей в Японии (начиная с традиционных отелей в старинном японском стиле и заканчивая современными отелями), и мы, тратя столь большие деньги, считали, что должны получить что-то восхитительное. Но нет.

По приезде хозяйка все подробно объяснила: в онсен ходят в традиционной одежде, ее можно взять там же, где полотенца - с этим проблем нет. Онсенов в отеле два, туда надо приходить своей компанией и закрываться ото всех остальных посетителей. У нас сразу возник вопрос: если постояльцев много, нет никакого места для записи на конкретное время и никто не ограничивает нас в пребывании в онсене, то как туда вообще попасть? Ведь, наверняка, там очереди будут. Часами ждать, что ли? Мы решили разобраться сами и скоро сами поняли, почему очередей в эти онсены не бывает. Выяснилось, что у нас не включены ни завтрак, ни ужин (мы хотели заказать какой-то прием пищи, но, видимо, забыли, поскольку цена отеля и без еды была заоблачной (он стоил в два-три раза дороже, чем отели, где были включены завтраки, причем в некоторых местах на выбор предлагалось до 25 блюд)). Однако хозяйка нам не предложила заказать ни ужин, ни завтрак и вообще создавалось ощущение, что мы ей не нравимся - но это, возможно, субъективная оценка. В онсены очереди не было. Потому что это были деревянные ванны примерно два на три шага в длину и ширину в закрытой комнате с наглухо заколоченными деревянными ставнями окнами (во втором онсене чуть-чуть можно было увидеть небо, в первом - всё заколочено). Вода очень горячая - больше 40 градусов, к ней долго привыкаешь. Никакого ощущения термальных источников, запаха серы и прочего не было. То есть это просто личная деревянная ванна в замкнутом пространстве, в которой комфортно поместилось бы человек 6-7. Разумеется, долго там делать нечего, поэтому и очередей нет. Зато есть все приспособления для инвалидов и даже колясочников. Мы не поехали утром в традиционный парк обезьян, куда ходит автобус, а сразу направились в Токио с полным ощущением выброшенных на ветер денег. Особенно учитывая, что в Киото за гораздо меньшие деньги в отеле был СПА, который ничем не отличался от "онсена", разве что пол был не деревянный, а кафельный.

Property was clean and well-equipped with amenities in the room. The onsen was lovely and provided yukata and geta were great. Well-located close to station, convenience store, and local restaurants. Tatami area of room was lovely.

Customer service left us a little unsettled; property seems essentially untended, and we only encountered staff twice, after ringing counter bell for assistance, across the three days. Heavy emphasis to be placed on the accessibility aspect of the property; it seems to be a converted hospital or aged care facility of some kind, which would be brilliant for those with accessibility needs but combined with the unattended desk and unsettling customer service, created an air of sterility and discomfort which led us to question the price point, and the traditional ryokan categorisation of the property. Beds very hard, so keep in mind if that’s not your preference!

Staff was very helpful and friendly, very clean place.

Not a lot of places around to eat.

Loved the place, very friendly owner with good English. Was great to have the option to use the onsen privately. Great location and good size rooms. Would stay again.

Nothing

The staff were amazing; friendly, helpful and spoke good English. They provided a number of recommendations for things to do during our stay. It's a beautiful old building with traditional Japanese decor. The rooms offer a fantastic insight into traditional Japanese living, however the low beds may not be for everyone. The breakfast was the best that we had in Japan. The private onsen is brilliant and again offers great insight into the lifestyle of these mountain towns. Traditional yukata and slippers on offer for wearing inside the property. It's very close to Yudanaka station where you can get the bus to the snow monkey park.

Whilst it's very close to the station, it is a steep hill to climb with suitcases in the snow. The onsen is also the only way to take a shower and it's communal.

Staff were very welcoming and helpful.

Great room and osen. Close to the train station.

None

Все супер, персонал отзывчивый!

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周りに何もなかったのですが、旅館の方がいろいろとお店(食事)を教えてくれて、美味しいハンバーガーに出会えたこと。

周りにおみやげ物やさんなどがなかったので、時間を持て余した

Die Besitzerin des Ryokans war unglaublich hilfsbereit und freundlich!

We loved the fact it was a traditional room with a tatami mat flooring and the traditional robes (Yukata). The sitting area in our room was so lovely and spacious and everything was so clean. Our room had two single beds so I’m not sure if this is common even for couples. It was only a 5min walk from the station but just be aware to get back to the station you walk up a steep hill. We were ok as we’re fit and only had small cases but harder if you have large cases. We also found some lovely restaurants near by so for us everything was in walking distance. The large American Drug store was not far away and had everything so we were happy to grab some bananas for breakfast and alcohol with our dinner. The private onsens were a nice bonus too.

The negative was the beds..we both found them very hard but the pillows were soft. And the bed coverings were outdated but otherwise all good. Would have been nice to have a double room when travelling as a couple.

Owners, onsen

Little bit cold inside

The rooms were clean and spacious, the proprietors were friendly and accommodating. Amazing location and beautiful township ❤️

Staff, onsen

Impeccably clean, nice hot onsen, super helpful front desk. Cozy comfy beds. We don’t try the food but we will next time because it smelled delicious. *expedia site is WRONG - it’s not a 3 minute walk to ski resort - It’s a 30 min drive.

Great traditional Japanese breakfast

Not much

This is my first bad review for many hotels around the world. No staff on site at check in. Was charged extra cost for late check out, even though bag was packed and left in the room. Staff could easily take bag out if the room was urgently needed for cleaning and next guest. It seemed the owner was only interested in charging the extra costs, rather than listening to our situation. The hotel is very expensive for what is provided . More information would have been appreciated at the time of check in. We were only told by the staff who finally arrived from across the road that it was his day off. Attitudes need to be adjusted to each travelers situation. But the owner wished to insist on the extra payment and hence has now recieved this review..

Breakfast was not available at the time of my booking. Location was perfect.

It was great - I wouldn't complain about a thing.

Very typical, including an onsen and clothes like yukata Bog rooms.

Spacious room with in room onsen bath. the room air conditioner work well especially in this winter season. Must try breakfast and dinner - although its a bit pricey but it exceed the value of money. The ryokan is very close to the train and bus station - quite convenient to go around. Friendly services also make us felt welcome and comfortable.

Although it is close to the station, if you have luggage, do expect some down hill / uphill walk which quite challenging when the road covered with snow/ice. I wish if the ryokan provide shutter services for ease travelers like us.

Thank you for an amazing Christmas! We loved our room, the location, and private onsen! Thank you for your hospitality!

The people were very nice and spoke good English. The room was large

The beds were hard. I like a firm mattress but these hurt.

It's a decent place to stay. I'd say about 3.5 stars out of 5. Downsides are an older building, and water in the onsen too hot for me personally to tolerate (definitely seemed a few degrees warmer than other onsens I've visited). The Wifi also was poor, being slow and frequently losing connection. This ryokan, on the plus side, is very close to the train station and a convenient jumping off spot to visit the Snow Monkey Park. It can be walked, although I suspect most people will take the bus.

comfortable beds. Soft pillow!! The Onsen was a lovely facility onsite.

The owners message box is constantly full and unable to take further messages. I explained this on check in. When i sent a thank you message the message box was still full. This could be off putting for future guests trying to communicate with the property. Prior to our arrival , I tried phoning the property. Unable to get through…..

This was the perfect place to stay to ho see the Snow Monkey. Excellent staff, clean, comfortable hotel just down the hill from the train station and bus stop. We had a wonderful time and highly recommend this hotel.

This ryokan is so charming, clean, the staff are very friendly and helpful, the onsen is fantastic. We loved that you can book the onsen for private use during the afternoons before 7pm. We hope to come back to Ryokan Hakura!

Great place to stay. Host was very helpful and could speak English. Beds comfortable and spacious room. Private onsen times can be booked that was very nice. Nice wooden onsen Close to Yudanaka train station. We visited the snow monkeys from here and was about 10 mins bus ride from accomodation.

Nothing.

The private Onsen was Devine. I’ve never used an Onsen before.

Our room had a hospital bed as part of our bedding. It was awfully hard and felt like you were in hospital. The futon rooms were the best.

The Ryokan director, Shino Onozawa, was terrific! We arrived early and our room was ready. We selected the breakfast option, which was delicious. Shino made our stay there the perfect Ryokan experience. The town was very easy to navigate, and the snow monkeys were short taxi ride away. I would highly recommend this location.

女将さんをはじめ従業員の方々のホスピタリティが素晴らしかったです。 しかし、いくつか残念な点がありました。まず朝食ですが、一人２０００円するものの冷凍食品をお皿の上に乗せただけのような印象を受けるクオリティでした。 また、お部屋のユニットバスから下水の匂いがしたこと、大浴場も広くない点はあらかじめ知っておきたかったです。 残念な点がいくつかあったものの、女将さんやロケーションの良さを考えると料金相応なのではないかと思います。

バリアフリーに配慮された改装が施されていることが印象的。 車いすでの移動に配慮して部屋の中でも空間が広めでベッドは電動ベッドだった。 食堂の机や配置も同様で、そういったものが必要な方々にはやさしい施設だと思われる。 そうでない方にはちょっと情緒がないと感じられるかも。 スタッフは丁寧で親切でとても良かったです。

おかみさんはとても親切で感じが良い方でした。 しかし、隣のお部屋の口笛まで聞こえて気を使うお部屋でした。

清潔で快適に過ごせました

Sehr aufmerksames Personal und zuvorkommender Service. Super Onsen zum privaten Gebrauch für Hotelgäste. Ab 19 Uhr öffentlich zugänglich und die ganze Nacht benutzbar.

温泉の蛇口とシャワーが故障していた。

温泉よかった 部屋も綺麗

This place was our stepping stone to see the Snow Monkeys. We wanted to experience a total Onsen and we weren't disappointed. The food and service to detail was amazing. The bathing rituals were a laugh for us. Being 5'7" tall, I found the wash basin very low and challenging to say the least. Our host drove us up to the snow monkey park and also to the train at the end of our time there.

旅館と思いますが、どちらかというとビジネスホテルに近いかと思います。部屋は広く快適でした。また温泉も良かったです。ただし隣の部屋の音が伝わってくるのは残念でした。

Very clean room, very good service and very nice boss. I wanna to book this hotel if I travel to this place again.

1泊素泊まりでしたがチェックインチェックアウト時、親切な対応をしていただいた。施設はとても清潔で、バリアフリー対応されています。からだが不自由な方と宿泊される際はストレスフリー、快適に過ごせるでしょう。お部屋は半分洋室、半分和室で、布団の上げ下げの必要がなく、寝る部屋と別にゆっくりできる和室があってよかった。隣との壁が薄く、話し声や電気をつけるときの壁を伝う音が良く聞こえたが、不快な程ではありませんでした。また機会があればとまりたい。

Simply perfect stay in a traditional onsen ryokan. The Onsen bath was a little hard to get used to (whilst the rooms are massive and there are toilets, it is a traditional ryokan and so you bathe in the onsen). Even my super conservative sister got used to it and we all loved the experience. The staff are really helpful and even drove us to the station when we nearly missed our ski bus.

Really recommend this place for easy Snow Monkey access and simply awesome Japanese Hospitality! We had two rooms - a Western and Japanese style. Both really nice and big. The onsen is awesome and the staff couldn't be more helpful. Super easy to access from the station (5 minute walk). Also, the dinners were some of the best we had in our 2 weeks in Japan. Super recommend.