Best Western Premier Boulder Falls Inn

The pool and hot tub

The fact I had to clean up pubic hair and yellow nail clippings from past guests in the bathroom. They owe me at least 48/50 dollars in refunds and they still haven’t paid them

Beautiful grounds. Nice room.

Air conditioner was super loud.

The grounds are simply beautiful. The koi pond was a perfect retreat from all the chaos and noise of the city. The staff is always friendly and helpful.

The beds are too tall. I'm 5'5 the King size bed is very difficult to climb in and out of. Once you get into the bed it's super comfy. We loved the mattress.

Could hear my neighbor snoring through the wall

They charge for the continental breakfast

Camera spaziosa e tutto molto pulito

Property was excellent, and clearly newer. Great pool and jacuzzi, easy access.

The price was a little high, but it is the only hotel really in town

Great spot with a Koi pond and walking garden. King suite was very nice, showers are exceptional. We've already recommended to friends.

Great place

Nothing

Everything was wonderful. Room was spacious, very clean.

It would have been a 10 if we did not have to pay for breakfast like other Best Westerns.

The grounds were so beautiful, the room was clean and nice, the staff were nice.

We were disappointed that the restaurant was closed. We didn’t know and hadn’t made any other plans.

Beautiful and very well maintained

Nothing

The property was beautiful. Loved walking through the garden and would consider have it be a wedding destination! Fresh complimentary cookies were delicious Breakfast was great with excellent service from the staff Kids enjoyed the pool

I can’t think of anything we didn’t like

Friendly, helpful staff. Spacious, quiet room. On the downside, I had to pay for breakfast and the restaurant was not opened the two evenings of my stay. I have noticed that a number of different motels have clocks that did not function in one way or another. This BW was no exception. I bring my own now.

The breakfast was amazing!

I like how the front desk welcomes you so friendly and with a smile. The place is clean. Rooms are large and the bed is comfy. Breakfast is great.

I loved that it was close to town but not in town

Bar closes at 9

Spacious room and comfy bed.

All was good.

The amount of space that you had to spread out. The staff was extremely friendly and helpful.

I would like to see a little more privacy around the pool area. There seem to be four huge, empty planters that could’ve easily have been filled to provide some privacy from the street.

The garden area

Walls a bit thin? Could hear neighbors

The manager and staff were very helpful. The breakfast had a huge amount of options. The room and overall hotel was updated and really nice. The outside pond made it seem like a Japanese resort.

This is a very nice clean modern hotel. The staff was very friendly and very informative to identify activities or events in the area that I could participate in. The 1847 hotel restaurant was very nice, clean, and had really good food. The rooms were very comfortable, clean, and well organized. The shower had hot water quicker than most hotels that I have stayed. In room refrigerator and microwave was nice.

Great staff and room. Accommodated us on short notice.

Hotel and Japanese Gardens are beautiful. The staff was all friendly and helpful. Taking the 1 star away for two reasons. First restaurant was closed on a holiday weekend even though parking lot was quite full. I only found the closure by googling for the restaurant schedule after it was too late to change reservation. Second was our bed was so high! I’m 5’2” and the bed was at my waist. Need stools for vertically challenged people!

The grounds were gorgeous. A large pond, beautifully landscaped with waterfalls and many koi. Walk the perimeter while you drink your morning coffee for an enchanting experience. The staff was kind and helpful, clearly proud of their hotel. The restaurant served excellent meals. We will stay here again.

Their free cookies were too good?

Loved the Chinese garden. Loved the staff

Beds were uncomfortable.

WOW. Beautiful spotless hotel, lounge lobby with fireplace and piano, full breakfast (eggs, bacon, waffles, fruit, biscuits, gravy, juice, potatoes, etc.) gorgeous gardens with waterfall and koi pond, plenty of parking, quiet, the friendliest staff I have ever encountered- in 75 years- from the housekeeping to the desk to the buffet, every person was a joy to encounter, they obviously love their jobs, must have great management. Bed was a mini heaven, we had suite with 2 tvs plenty of drawers, disabled shower (we didn't use it, but it looked great), view of the gardens, free cookies or water at check in, good a/c and heat, had neighbors, never heard them, ice, drinks machine (not on 2nd floor), located north of town just about ideal. ONE PROBLEM was the step down into the gardens. There is a normal step (lets say 6 inches down) and then the 2nd (last step) is like 10 inches down, so you take what you think is another step and find yourself falling. There is no guardrail, no warning, and I nearly fell (I am partly disabled so I was holding on to my friend and was okay, but this needs fixing.) Either add another step so they are of equal drop, or put a sign warning or put a handrail or two so people can hold on. It was the ONLY thing that was not perfect A+++ at this place. Can't praise it enough.

The breakfasts were great!

The little walking trail with the koi pond

Nothing to complain about

Beautiful property

Very nice staff!

I was pleasantly surprised to have a beautiful hotel in Lebanon, where I would usually need to stay in Albany. This hotel was clean, bright, quiet and altogether a great stay. There was a billing mix up that was fixed by the time I checked out and the staff and management were very welcoming and attentive to the issue. The food was great, the garden was beautiful and the hot tub was a great treat (once the rain stopped). Would stay here again.

I wish the ice/vending was more centralized in the facility (like near the elevators or restaurant), but that is only because our room was more central so it would have been convenient.

Terrific

Spa

For the price of a short diversion from I-5, you get an impeccable hotel that's usually reasonably priced. Rooms are clean, modern, and well-stocked. The pool must be the only year-round outdoor pool in Oregon, even in winter. It's heated, but if you're not a fan, there's an outdoor sauna to warm up in. There's a large lobby that you can hang out in (and it's lovely during Christmas). The restaurant and bar give you no reason to saunter into the city of Lebanon. Nothing about the Boulder Falls Inn should give you pause. From the staff to the large Japanese garden to the outdoor pool to the spacious parking lot, to the full breakfast...to the, well, everything, this hotel is perfect. We've stayed here many times on excursions up and down I-5 or when my son was going to U of O. It's not just a waypoint; it's a destination inn. Without reservations, I can urge you to stay here.

The staff was very good. Friendly, efficient and helpful. The food was really good as well. The waiter we had both nights was Jason. He was super.

The TVs in the restaurant weren't working. The appetizers available were too fancy for my liking. Would be good to have some more traditional options.

I was told the price would be 165.00 per night at the front desk ,that was including tax and class reunion discount. I was charged 87 dollars more on my card then what I was quoted at front desk. It is really hard to find out my reservation number to call and check why I was charged more on my card. Ive been getting a run around on the phone.I will not stay there again and tell my friends not to stay there. Very unhappy!!!!

Breakfast was delicious! Fresh and good assortment. The breakfast staff were friendly and helpful.

Price could have been lower

Beautiful hotel, restaurant, and bar. Would definitely recommend it if you’re ever in Lebanon Oregon. Friendly and welcoming staff.

Location was in avery quiet location. Enjoyed that greatly.

The WiFi was a real disappointment...I was thrown off after a couple minutes and had to sign on several times. Surprised the mini fridge in the room had no freezer section...I travel with an insulated "lunchbox" and utilize freezer bars. I had no way to refreeze them during my stay.

Nice to stay close to where I needed to be the next morning

Beautiful, clean property. Very quiet. Breakfast had very good options for plant based diets.

Again, great property. I was at the front of the hotel and 2/3 of the curtain was solid, while the middle 1/3 was sheer fabric. I could not close the solid portion of the curtain as the tract for the curtain did not extend to the center. It was not possible to block out the parking lot lights as a result.

I live in Lebanon and wanted to just get away from the house, but stay in town. This place made me feel like I wasn’t even In Lebanon. I had everything I needed right there.

The Staff

Friendly staff and nice facilities.

Restaurant was average.

The breakfast was good, the rooms and pond were great and the staff was very friendly.

The train tracks near by and you could hear a lot people in and out of their rooms in the morning

The friendliness of the staff. The food is excellent. It's so nice to have a restaurant there. The view from my room was dreamy, beautiful.

That I could not stay l9nger.

Excellent top notch hotel. We have family in Salem, but always double back to stay in Lebanon at your amazing hotel. From the staff to the beautiful hotel and amenities, to the restaurant, to the care and service we received. There is no finer establishment than your hotel in the Pacific Northwest. The holidays are always the best. You can tell by the staff that they love working with each other and making the accommodations and stay for their customers a great experience and memory.

It is a beautiful hotel, the garden is a great place to walk, stop and listen as the water and birds sounds are calming. the pond has large koi . Dinner in the restaurant is amazing, they have specials on drinks and food, with good portions. Breakfast in the morning has a good variety. We were attending a high school wrestling tournament which was only 20 minutes away.

BEAUTIFUL

Nothing

Very nice place, right across the road from the Oregon Veteran's Home. We stay here when we visit my Dad. Super friendly staff, very nice rooms, great breakfast. Everything you may need is pretty close by. It's kind of the only place in town to stay, but luckily, we like it a lot! I can't emphasize enough how friendly everyone here is.

Close to hospital.

No gravy at breakfast.

Great room, beautiful view. Nice garden.

Breakfast was only so so. I think I expected better.

Very clean, quiet, personable staff, excellent place to stay. The grounds and available amenities are numerous and beautiful, the restaurant is excellent, and easily accessible.

It is a beautiful, relaxing hotel.. The restaurant serves a great dinner. Breakfast is amazing. The staff was very friendly and helpful. The room was large. The bed was comfortable.

Most beautiful, friendly place. Clean,the bed was comfy. The room is large. Breakfast was great. And the garden is very relaxing and nice to walk around the big fish pond. Can't wait to go there very soon again.

There was nothing negative about the hotel and the restaurant.

The hotel is clean and the beds are super comfortable. The hot breakfast was very good.

Having the restaurant at the hotel was great. Great food and convenient. I was there for work. It was nice to have have to go anywhere to find good food and drinks after a long day

Very comfortable and friendly, helpful staff

Lovely Japanese gardens & Koi pond.

My stay was very nice, Thank you. * there was someone’s dog collar peeking out from under the bed that was missed by the dog owner and the cleaning crew. Maybe a reminder to look under things, otherwise the room was excellent.

This place was such a gem. All staff we encountered were very friendly and willing to help and share any tidbit to make our stay great. Loved the complimentary cookies water tea and coffee not to mention hot breakfast!. My teen son really enjoyed feeding the coi fish in the beautiful Japanese gardens out back. Rooms were comfy and clean. Hope we can make it up to Oregon again to stay here again. Thanks for the wonderful hospitality!

This hotel is wonderful. Room was clean, bed super comfortable, room was large, loved the large bathroom with a lot of counter space, and really appreciated the light up makeup mirror. The halls are extra wide, the entire hotel is well designed and beautifully decorated. The staff were friendly and welcoming, the breakfast had a lot of options and variety. The outdoor zen garden, with waterfall and koi fish pond is such an amazing addition to offer guests to enjoy at their leisure. Well done!

Beautiful property, with gardens and lovely walk! Room/bed is extremely comfortable, spacious (as is the entire hotel), nice restaurant on prem, pool/hot tub open late. Great stay and great experience! We are already booked up for another stay in November when we head out this way again!

Staff was amazing, front desk, restaurant included

Husband was disappointed with breakfast, I thought it was fine

The staff at breakfast and the breakfast items were above my expectations. Great service and food.

I can't imagine how anything could be improved.

This was such a wonderful hotel to stay at for my business trip! I had a first floor room that was conveniently located to the ice machine, fitness room, and outdoor pool! The front desk staff were very friendly and helpful. They were very patient with me when I asked about the vent in the bathroom. It was not loud and I had concerns that perhaps it wasn't working. The vent in the bathroom is just very quiet, it got rid of all the steam! The bed was very comfortable, I wore the robe each night I was there, and it was just a very nice place to lay down at the end of a very exhausting day. The desk and chair were very convenient to do my late night work. If you heated up some chili for dinner, the smell went away pretty quickly. The fitness room was very clean and fully stocked with towels and water. I didn't swim in the pool, but I sure relaxed in the hot tub (I loved that it was an outdoor swimming area). Breakfast was at the restaurant onsite, which made for a very nice ambiance. The cheesy eggs were the best I've ever had at a hotel! The Japanese garden was such a nice place to walk around and just sit and relax for a while. I loved this place. I am going to find a reason to be in the Lebanon area so that I can stay here again!

A beautiful property. The gardens wer amazing. The staff wer very professional & helpful.thank you so much

Only issue is the shower was awsome, but it did fill with water while showering. Maybe it's weird, but it gives me an ick. Other than that it was wonderful. I mean for a small town it was a very nice stay.

Easy 0.4-mile walk to the main library/park. Also not too far from there to the main street and downtown. Great bed, room, lobby. Breakfast, wifi, and a pool. Friendly desk staff. The gym was not great. There should be a bench and dumbbells larger than 5-lb. There should be dumbbells at least up to 50 lbs. The resistance machine is dangerously and badly designed; there's no safe, reasonable way to use it as a chest press or pull-down machine. (I was very glad that it did have a pull-up/chin-up bar.) Also, the left side weight stack pin holes are misaligned and require creativity to access load above 100 lbs. I was glad there was a stationary bicycle; it would be better for me if there were a rowing machine in place of one (or both) of the ellipticals. One note on the lobby: Inner and outer doors should stay shut on days when the AQI is above 50.

Bonne situation au calme

The BW Boulder Falls offers a next-level, delicious complimentary breakfast, a beautiful Japanese garden, meticulously clean rooms, and an excellent, highly professional and helpful staff. A great hotel all around!

Accommodating and friendly staff. Beautiful and clean rooms. Delicious hot and cold breakfast. Beautiful outside area to eat, walk or just sit and relax. We ended up with a suite...totally worth the rate.

Nice place

rooms were clean, staff was friendly and helpful. the restaurant had great food and staff went above and beyond for us. i would stay again and again was worth every penny!

I love staying here always great to me.

Loved everything about this property. Best motel I have stayed at in the last year!

This was an amazing hotel with an excellent staff. Very accomodating. The rooms were impeccably clean and the beds were so comfortable. We loved the Koi pond and gardens. The restaurant was wonderful and breakfast buffet was very good. Dinner was so well presented and the rockfish was a 10. Only dissappointment was the hours of the bar and restaurant. There is no wayTThis to enjoy an evening cocktail past 9 p.m There is little if no other place to go for these options in town either. The bar should be open until at least 10 or 11. This best western premier hotel rivals many other hotels that charge far more than we paid. We will be back if our travels take us to the area again. Thank you to all the Staff!!!!!

The very short hours for dining and bar. Also there was no dining or bar available on Monday night when we arrived. . I believe it is also closed on Sunday. The town has very few options as well and kind of far from other towns.

A hidden gem that we were very happy to have found and experience a wonderful three night stay to celebrate our 50th anniversary. We look forward to another stay in the very near future.