Courtyard by Marriott Saltillo

Que tienen varios locales alrededor.

ubicacion buena

instalaciones viejas, baño sin iluminacion, tv lejana y al costado.

Muy amables en recepción, todo muy limpio. Mucha seguridad en el evaluador y las camas deliciosas. Excelente ubicación

Todo estuvo perfecto.

Ubicacion

No se tenía mucha agua caliente.

no lo recomiendo

Excelente

great stay, great restaurant around

Very friendly staff

Todo estuvo excelente ,100% lo recomiendo.

Muy bien ubicada

Habitación limpia y agradable Ubicación frente a parque

El personal no es profesional una actitud muy mediocre pero el lugar costoso beneficio en bueno no excelente

The staff was very kind and friendly. In a good location where you can find various restaurants and shops to walk around.

The shower needs an upgrade.

tolle Lage, alles neu auch um das Hotel herum, Toller Parcours Centro

Mal servicio

I had booked my stay almost two weeks in advance and when I got here they gave me a downgraded room and charged me for my original booking. Didn’t give me the option to move rooms either because of the hotel being booked. Asked if I wanted an apology instead of just doing so, which was weird.

El personal muy amable

We had a flat tire in a very remote location and were desperate to make it into the city. The ladies at the front desk could not have been more helpful and accommodating. We were allowed into a room early without a reservation- I literally cried. Everything was comfortable and clean. Although we had not planned on staying in Saltillo - I could think of a better more friendly helpful destination.

Pet friendly and location

La zona está muy tranquila

Goof

Todo muy bien

Traveling on business can be a 'bear'. When you add in a foreign country and language, one can have their arms full. In choosing a hotel under a familiar brand, I thought that I would be OK. Unfortunately, in this case, the results were mixed. The hotel's exterior is wonderful and glamorous. There's lots of glass and a marble type driveway to greet you. The lobby area is open and inviting. The facility offers free underground parking. The rooms are dated. They need a refresh or dedicated efforts from maintenance and housekeeping. My top sheet had a usual black stain to add a blood stain on my pillow. It is tough to miss such items on a white sheet. The floor in my room was uneven and required noticeable effort when walking from the bed to the bathroom. The shower floor desperately needs re-caulking. One of the treadmills and the stair master machine were not functioning. On the surface, this is a top shelf facility. But once you lift the hood, there's a lot of work to be done.

esta en una buena ubicación y es un buen hotel con muy buenas instalaciones.

Great Location better staff

It was great the food was delicious. Paola was good server

The area is good, and the staff services were excellent.

Hotel was very clean, staff were polite.

We traveled to Saltillo celebrate our niece's birthday & visit the mother in law & other family--Parque Centro is so nice, safe, & convenient--we knew this is where we wanted to be. (Last time we stayed in the Hampton & were scared the whole time we'd get robbed) Courtyard did not disappoint! We were in 1015, & enjoyed the view of the area, the food was wonderful--I was a bit disappointed there were no snacks in the market, but WalMart was only a few steps away! The staff was kind & helpful, especially Alex in the bistro.

El staff muy amable, muy limpio el cuarto y comodo

During my visit, I encountered unprofessional behavior from the waitress, Paola. From the moment I sat down, she was very rude and pushy. She immediately approached my table and tried to give me the check before I even had a chance to order from the kitchen. Despite my many stays here, I have never felt so rushed and unwelcome.

Todo bien excepto no vi la entrada del estacionamiento, falta un señalamiento mas obvio.

El costo muy alto, deberían ofrecer un buen desayuno y falta personal en restaurante

The breakfast is expensive if you don't get it included with the room and there are some great restaurants within a block that serve breakfast.

No tenían aire acondicionado y no pudieron darnos una solución! Terrible! La recepcionista no salía de es algo ajeno a nosotros

Horrible experience! We arrived to our room and the AC was doing this loud noise. I asked for another room. They change the room, not before letting us know the there was no hot water in the entire building but for sure would be fixed that very same day by 10pm. Surprise surprise ! It was not fixed! In the new room, the toilet did not flush properly, meaning bearly. We asked for it to be checked and they said there could do little to nothing to fix it. Next day they block the entrance to the parking lot. God knows why! The bright side beds are comfy and breakfast was ok! However if you can avoid this hotel, please do. Right next to it , is AC, from the same chain and it is waaaay much better. We were there this past November.

El hotel es lindo, muy bien ubicado, sólo algunos aspectos de mantenimiento general, como AC , y todo sería perfecto

Las instalaciones y ubicación son excelentes, el hotel y edificio son nuevos, algunas áreas sucias y llenas de polvo. y no es congruente que tengan alberca pero fría. El personal de recepción muy joven, que no tiene nada de malo pero es muy inexperto, lo cual se refleja en mala atencion. el restaurante es caro y los alimentos no son muy buenos. puede mejorar con mejor administración y supervisión.

Conveniente

Nice place while visiting for work. Great bed and slept great. Had limited hot water while showering in the morning; however, I chalk it up to system use.

Muy buen hotel de primera. Lo unico que tendria que decir es que en su pagina dice que cobran un precio por mascota pero en el hotel te dan otro precio. Yo soy de las personas que no les gusta las sorpresas. Si me dicen que pague $100 los pago, pero que en el hotel no me digan que son $101, Porque eso me molesta. Pero el hotel y la atencion son de primera y me pienso quedar hai cada vez que viaje a mexico por carretera desde Texas. Mi espanol no es muy bueno, Mil disculpas.

Hotel didn’t honour friends and family rate and wanted to charge us 4x the price! Manager said that the hotel was very busy and they could get a much higher rate. After some research, we discovered this goes against the brand policy. Very dishonest and lack of any integrity shown by the manager. Not to mention, there was a problem with water pressure and temperature in the bathrooms. The hotel staff Was also not friendly and seemed irritated, particularly the woman in charge of the breakfast.

Room assigned got 2 lamps not working. Air conditioner noisy we need to change room And tv was not Hi def . Terrible service . Did not clean the room until 5 pm . Will never stay there again

Good location.

Very well located, brand new, good restaurants and bars withinn walking distance.

The area is great. Walking distance to multiple restaurants

Really nice and clean

There is not much parking available

This is the best hotel ever! It’s Pet friendly and staff was the best! Shopping mall and restaurants few steps away :) loved it!

I left my room in the morning and removed the do not disturb sign, when I came back at night my room was the same as I left it in the morning. I called front desk but they just told me that they didn’t have people to clean the rooms that day.

EXCELLENT PLACE

Muy recomendable, excelente ubicación e instalaciones.

We love the location. Its a new hotel. It is place in a very nice and New facilities for the community.

Night shift staff were actually rude. I was absolutely shocked when I ask for parking slot because the parking was crowded, and the front desk girl said that was up to us were we park on the mall o wherever. There were some vans from the hotel and space in front of the main entrance but they said they couldn't move the vans and parking in front of would be under our own risk. Absolutely disappointed. We needed to park in the street because their parking slot were not enough for their guests. Another disappointment was the bed.

Great location

Very nice and modern hotel, great service, allowed me early check in, good restaurants nearby within walking distance, quiet, and great breakfast!

Great place

it’s nice looking

that they weren’t attentive

Everything

All good

i liked the hotel itself i liked the beds too

i didnt like that they charge a good amount of money but have broken stuff or unfilled things.. the soaps were half empty they were never refilled .. the guy in the entrance was kind of rude and gave us ugly looks. the hair dryer was broken

When we arrived it was beautiful, nice! clean rooms they were nice but we got discriminated because there was nothing but white people staying there and when we arrived we were probably the only Mexicans there at the moment. My dad was walking to the bathroom and a guy from the hotel stopped him telling him “only guests of the hotel could use the bathroom” and my mom dad told him he was a guest. Also at the buffet right away they told us card only because I guess we looked like we weren’t coming from the US we didn’t have credit cards and whenever we pulled out the card to pay, she Right away said “American cards only” so my mom pulled out her credit card and lady was shocked and said “oh your American ur coming from the USA” I guess we have to look fancy to stay here or look rich. Overall the area was pretty and walkable to anything restaurant a small kids play across and food stands.

Todo muy bien, excelente lugar para descansar

Check in muy sencillo, muy amable el personal. La habitación muy limpia y remodelada recientemente. La ubocación eatá en muy buena área cerca de muchos reataurantea (recomiendo La Canasta). Cama muy cómida

They’re worth the word no water pressur

Very Clean place. Breakfast is awesome!

It's okay

location

staff was not helpful.

Excellent room incorporating up to date design features, built in surfaces to open suitcases, a great bed. A great layout, room and bathroom, good lighting, good bed and good hot breakfast, and the comfortable sofa was placed in good position to watch TV. Blackout curtains did a good job of blocking outside light. Always prompt staff- took immediate action when we found the mini fridge didn’t work, and replaced it with a functioning one. The room was exceptionally quiet. The breakfast buffet was above average, and a pleasant surprise compared to Courtyards in the US. They had decaf coffee and expresso with a good taste. Need to get IT people in to fix the ‘guest’ wifi sign in, at least for Apple devices, and data rate.

Very nice location, Very clean and comfortable room. Super friendly staff.

LOCATION OF HOTEL

Pretty nice hotel and exellent location

No breakfast included. Expensive restaurant. Very poor convenience store

none

have often stayed there. Nice modern hotel with amenities nearby. But this time may be the last.

Shower was barely warm. We decided to stay in and eat the restaurant. Food was ok but service was very slow and indifferent. I asked for a glass of white wine but was told I could order a small bottle. I should have asked the cost but didn’t. When the bill came I was shocked to see I had been charged $35 US for a small personal bottle which arrived I chilled. Definitely not ok.

Clean, well- located facility.

This is an American-style hotel with American prices that lacks both American efficiency and Mexican warmth. Internet very hard to access. Staff didn’t seem to feel interacting with or orienting customers was part of the job - parking, internet access, nearby eateries - figure it out yourself, you’ll be offered no information whatsoever. Here’s your key and your bill.

Breakfast was horrible, the worst hotel breakfast I had in years, bad coffee, bad food, no waffle flour, fruit juices very bad tasting

Poor design. Had to carry luggage down steps in rain to get to parking underneath building. Not pet friendly—no place to take dogs outside. Not functional.

We were very happy with selecting this property for our visit with friends to Saltillo. It couldn't have been a nicer place to stay.

Everything was quite good; but due to the fee would be fair to have breakfast included

Great place

Some troubles finding my booking at the check in

Lovely place. Great atenttion from the staff

The staff and facility were excellent. There was a small coffee shop adjacent to the hotel that was a great place to enjoy a morning cup of coffee.

Very nice area with excellent ammenities