ibis Chennai City Centre - An Accor Brand

Nothing

Only breakfast

I was disappointed with my stay. The attitude of the female staff member at the reception was not courteous or welcoming. Additionally, the jet spray in the bathroom was not functioning properly. I paid ₹10,000 for a stay of only around 15 hours, which I feel was not justified considering the overall experience. I had also requested a late check-out at 4:00 PM on 16th September instead of the standard 12:00 PM check-out time. Since I had checked in at around 8:30 PM on 15th September, much late than the standard check-in time of 2:00 PM, I expected some flexibility from the hotel. Unfortunately, the staff did not accommodate my request. Overall, the service and hospitality did not meet my expectations, especially considering the amount paid for the stay.

I normally Stay in this property it was Gud and clean ans staff was also quite Gud.

Parking is the issue for this property

The rooms are not value for.money... ... proximity to the US consulate possibly make the rooms pricy

Breakfast was ok

Nothing, from checkin to check out poor service

Ordered tea which was cold

Location

Toilet

I only liked the fact that was near to all hospitals, marine beach and comfortably for people traveling through train.

There is a longer list when it comes to dislike about this hotel in this particular location. Firstly they are overly priced which may be justified due to the location. However when you are paying such huge amount of your hard earned money, all you expect is comfortable stay and good service. The receptionist calls and distrub as per their convenience even though there is strict DND in your room and you are sick. Secondly when you as ask for in room dinning plates and spoons, all they serve you cheap plates and disposable spoons. And if you ask for explanations all they say is CORPORATE POLICY. I had better experience with other location but this location of ibis hotel was by far the worst experience.

Location is good as close to the US consulate

The breakfast options and the room service not that good. Food quality can be better.

Good location. Staff was very helpful from ground floor. One of the interns was also very helpful

The aircon was hot.

Location was close to work, staff was polite and prompt at service

Bathroom was tiny, room cooling had an issue, breakfast was very basic..overall, not worth the price charged

Good breakfast, but uncomfortably hot and suffocating rooms Breakfast: Good quality and a positive start to the morning. Air Conditioning: The room AC was locked at 24°C and couldn't be lowered, leaving the room uncomfortably warm and suffocating at night. Hallway & Ventilation: The floor gallery is completely closed off with no windows, making the entire hallway feel stuffy and breathless. Overall, despite the decent food, the lack of effective cooling and poor ventilation made for a miserable stay.

air Conditioning: The room AC was locked at 24°C with zero actual cooling. Whether it is centrally managed or restricted, it simply does not cool the room down, leaving it uncomfortably warm and stuffy all night.

Good

No

Location is great to goto different locations.

Just this specific time, there was quite a lot of repair noise coming to 10th floor.

Staff

Bad internet

Washroom not good . Toilet flush and water gun was not working, when asked for change of room they just sent the technician for repair since the day I traveled. No action taken on the washroom which is the first priority and multiple times need to explain the same issue with other staffs working around . team not updated with the issue faced and sending technician to repair for the toilet flush not working.

Not maintained or room was not checked before the handover

V dint get any breakfast also im very upset .. such a big hotel no hospitality.. poor staff management.. no one to help with luggage and guidance to room v had to search our room ourselves.. worst ever experience..

I’m a frequent traveller .. this s the worst ever experience.. travelled with senior citizens and no staff to arrange for our luggage or guide us to d room .. v had to do al circus ourselves.. it was horrible..

Het personeel: zeer vriendelijk en behulpzaam

Mijn eerste kamer, nr. 1011, had een onaangename geur, waarschijnlijk door waterlekkage na het laatste regenseizoen, zei een technician tegen mij. Ik werd verhuisd naar een kamer, nr. 1027, zonder zo'n geur.

Poor and almost many items were unavailable

Poor service ,compact rooms almost suffocating Highly priced and average experience

When I realized I would be arriving a little later than expected, I tried contacting the facility manager as well as the number provided, but no one answered my calls. I was extremely disappointed by the lack of response, as it caused unnecessary inconvenience.

Easy for booking, easy adjustment

Room space, room service access restrictions etc.

Excellent staff. Very helpful people. The breakfast was amazing too. Comfortable rooms albeit small. Excellent if you’re in Chennai for business. And it’s in close proximity to many other facilities.

I did not like the extra door in the room.

Everything was good and pleasant

A few varieties of food were not hot and good

It is centrally located. Regular room service. that's all.

The rooms are tiny, the food is okay, but the dining experience was very disappointing, almost hostel like. The bathrooms are small as well.

Near to us consul , cab arrangements were good Room was good

Proper wifi needed with password protected with room numbers This public wifi is not connected properly Collect the amount of booking at the end..

Very worst hospitality very small room

Staff were very hospitable

The housekeeping left a lot to be desired. Safe wasn’t working and a technician turned up after 30mts and left promising to bring a spare but didn’t turn up owing to which had to carry valuables bought to attend a wedding in person.

NA

NA

Only the location near to consulate

The food, room was very congested and even the AC was not cold throughout the night, fridge was not working. It’s was a couple checkin but everything was just 1 piece. We had to ask for everything second piece, and the staff was getting agitated.

Location

The service is very bad and pathetic especially the women receptionist are not good . Especially I have raised a issue like our landline in room is not working So we want to order a food she said more than 2 hours will be waiting time and I told her landline is not working im calling you from my mobile please fix the landline like that I told she said I will try to send the person but till we checked out no one have showed . Even if we ask any doubt there is no response from the receptionist also while checking out there is no pleasant way of replying . We paid nearly 10500 but over all it was a very worst experience not worth for money

Good

Room size

Good location

Air conditioning in room is poor. Twin Bed is too small

I would like to highlight specially about room size, cleanliness and service. Room size is very small even not suitable for one person. When we travel with family not at all suitable. Washroom size you can't imagine, very difficult to take shower. Cleanliness is very bad, especially washroom, and water served is top up with normal water and the bottles were not cleaned properly. Servies: All the staff was in their own zone they don't care about customers and the response at breakfast area is awkward.

Room size, washroom size and condition. Cleanliness.

Breakfast was good; the staff needs training! Felt there was a shortage of staff. Noticed the Manager is from North India; as he does not speak South Indian languages, he will not understand the culture and traditions of South Indians.

Shortage of staff, and lack of trained staff

Heigher Price vs room quality is not upto price .

Very basic rooms. Smelled musty.

Breakfast and cleaner

Small room and bathroom

Nothing due to the attitude of the staff and their service!

We have regularly stayed at the Ibis chain around the world. But will never stay in Chennai Ibis (Mount Road one) again.

Location. Gym facilities could be better the multigym machine is wobbly and a health hazard.

The hallway is carpeted and full of stain and smelly double be replaced with hard floor which may be a better option for a city like Chennai.

Very worst maintenance in Restaurant and response in the restaurant

Staff approaching should change according to customer taste

Rooms were clean and tidy. Great location.

Even after being required for early check in, and arrival at 8 am in the morning the same was not available till 11am. Had to leave without the check in. Breakfast was not so great.

Just the location

1. I am a non-smoker & was with my wife and they gave a smoking room with full odour of tobacco 2. Next day morning there was huge noice of drilling on our ceiling, when asked they said there is construction work going on, they can't do anything & they cannot even change the room to avoid the noice. 3. The room is too cramped, poor furnitures, chair was broken 4. No towel and toiletries kept in the room

Good service excellent staff

Bed comfort need to be looked

Everything

Nothing

Just it's in the city and nothing much

Reception always busy, empty kiosk, weird location (I m in the same City for decades) still hard. Very bad jetspray in WC, Bad reception response time over phone

Room was decent and good value for the offered price. Breakfast spread was also good and fresh. Staff was responsive and courteous. It was a decent stay for 2 nights.

Bed was too difficult to sleep in, pillows were so big that your head will never be in alignment with your spine (I made a custom pillow by using towels). AC was difficult to control. The jet in the toilet was like a machine gun, ready to blow away whatever it aims at. Biggest issue - there was some repair going above my room, where drillings were done. I could not take rest or even work during morning hours post breakfast; even though I made couple of complaints but no actions were taken.

Ok

Nil

The room actually what they provide its very samll and discomfort.

Need more improvement in regards to customer service

Clean and tidy. But the bathroom was too small.

Difficult to find food.

Breakfast was very delicious and healthy. It covered both North and South dishes.

Room fridge should have soft drinks with rate list , if consumed should be charged while check out.

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No hand tissue in restroom, Bed makes more noice, floor makes sound wile walking