Premier Inn München City West vs Similar Hotels

While some rooms were comfortable, there were complaints about the size and odor in specific rooms.

Overall, rooms were described as clean and comfortable, though some found them chilly.

Mixed reviews about room size and comfort, with some experiencing noise issues.

Mixed room quality: many guests found rooms comfortable and adequately equipped (kettle, decent beds), while others reported small bathrooms, awkward sink placement, non-working AC, or sagging mattresses. Slightly below target for these room-specific negatives.

Several reviews indicated issues with cleanliness, including a smelly room and mold in the bathroom.

While some comments praised the cleanliness, others noted issues with infrequent cleaning services.

Many reviews mentioned poor cleanliness, indicating significant issues.

Mixed reports: some reviews praise cleanliness ('confortable et propre', 'top sauber' pool), but several mention notable issues (very dirty room, shower and sink corners not clean, one AC non-functional contributing to poor room condition). Overall below target due to these negative cleanliness incidents.

Many reviews praised the location, noting its convenience and centrality.

The hotel's proximity to public transport and local attractions received positive remarks.

The location is frequently praised, especially for its convenience.

Strongly positive: repeatedly described as centrally located, close to train/metro/tram, near airport, and convenient for town/centre. Location is a consistent strength across reviews.

The staff was frequently described as friendly and helpful, contributing positively to the overall experience.

Guests appreciated the friendly and helpful staff throughout their stay.

Some reviews highlight unhelpful and untrained staff, but good location mitigates this somewhat.

Generally positive host/staff interactions in many reviews (friendly staff, named hosts described as very kind), but there are clear service failures for some guests (poor pre-arrival communication, uninterested receptionist). Overall slightly above target reflecting frequent friendly staff balanced with occasional communication/check-in problems.

Food quality received mixed reviews, with suggestions for improvement in seasoning and freshness.

Breakfast was generally well-received, but there were suggestions for improvement.

Breakfast received positive mentions, though there were complaints about availability.

Breakfast reported as 'very good' by multiple guests, though some did not use it and one found it expensive. Overall food/beverage is satisfactory and consistent with the hotel tier.

Basic amenities were generally satisfactory, although there were comments on the limitations of room service.

Breakfast options were mixed; some enjoyed it while others expected more variety.

Some amenities were appreciated, but several improvements are necessary.

Amenities are generally satisfactory: mentions of pool (clean and well-maintained), kettle/tea/coffee setup and basic courtesy tray. Some annoyances (TV without remote, app/connectivity confusion) keep this at a solid but not outstanding level.

Some guests felt the breakfast pricing was too high relative to the quality of food offered.

The hotel is regarded as offering good value considering its location and service.

Perceived as fair given location and standard, but cleanliness affected value perception.

Perceived as good value by several guests (price described as unbeatable, repeat stays), though some note expensive breakfast and minor cleanliness issues that temper the value impression. Overall a positive value perception.