ACE Hôtel Paris Roissy

Ok

The room was new looking. Very clean. Bed was comfortable. Airport shuttle ( fee applies) was very convenient. Breakfast (fee applies) had a nice assortment of items, all fresh and well stocked. Staff if very friendly.

Nice spacious room, beds were comfy and thankfully two singles for the kids so they didnt have to share. Bathroom was a good family sized space which good water pressure for the shower. Overall a great room

Escogimos este hotel , el mismo día , entre muchos que ofrecían traslados del aeropuerto al hotel y viceversa, y cual fue nuestra sorpresa y desilusión que llegamos al aeropuerto,cerca de las 7pm ,nos dirigimos al área de shuttle y y preguntamos por el del hotel Ace y nos mandaron a un lugar , luego a otro ,en fin hasta que pudimos comunicárnos con el hotel para que nos dijera que ya no tenían el servicio , tuvimos que pagar 60 euros por el traslado en taxi . No tienen ningún servicio al cliente ,como agua,café o amenities. No está claro si el desayuno es incluido o no ( que no lo necesitamos porque salimos temprano ) . Lo que me dolió es que guarde el crédito ganado para este último hotel de nuestra travesía y a lo último para gastarlo en un taxi 😤. Pudiendo haber escogido un hotel con todos los servicios y no tan insolado como este !!

Tried to contact them one day prior to find out about airport shuttle but no response. Arrived near shuttles by 10pm and no one could help me to the property. I had to take a taxi. It would be nice to know in advance.

This is a perfectly convenient airport hotel with a shuttle. It was quiet and comfortable which suited our needs perfectly. Recommenf

Compliments to the staff for allowing us an early check in. Our room was basic but comfortable. The window control was broken but the gentleman at the desk was able to secure it, otherwise we would have moved room's. A fair amount of early morning noise but that's not unexpected given its proximity to the airport.

Good but just that its outside of city in industrial area if im not wrong

Very comfortable.

Very practical. You have to pay for breakfast and shuttle. Shuttle is 6 euros and exactly on time and a short drive, so very convenient. Hotel quiet and clean, bed is comfortable. Reception staff is very pleasant and helpful

It was one of nicest hotels we stayed in Paris.

The property was very nice .

Room was too for 2 adults and 2 kids and they charged for everything nothing was complimentary.$15 per person for breakfast daily would not stay there again .

Ace Hotel used to be really good, however standards have slipped, such as Blackout blind broken, so in high summer the light is coming in early morning. Booked a room for single occupancy and ended up with two single beds shoved in against the usual double bed, making it difficult to access the double bed. TV not working, often the case in recent times, they just shrug their shoulders on reception where the busy single receptionist when reporting it, so nothing gets done for the next visit. They used to have an English speaking channel amongst the other international channels. but the English speaking channel went missing ages ago. Breakfast is good value, but sometimes items run out and are not replaced, so if you go down later there's not much left.

Simple and affordable accommodation

This hotel is great for the amount paid and would have paid $50 more. I’m surprised it was so inexpensive.

nice to stay for a long layover flight

Friendly and helpful reception.z

Much better than expected, really nice spacious room with modern decor. Very friendly staff. Free little sweets on reception desk. Will definitely look to return to an ACE hotel in the future.

For 9 euros breakfast is good. I do not recommend getting a family room. Its too small no where to move. Shuttle available only on certain time check with the reception before making plans. The big down side no internet no Wi-Fi

There is nothing around this area…. If you have to stay only for sleeping that’s ok…. Please spend some more dollars to get to a better place … no bars, coffee shops or restaurants….

This is a great airport hotel!

It was a fine stay for the money to be near the airport. However, it was hot and the air conditioning didn't work properly. It also had no ice machine but that could just be a European thing.

I had a reservation for two nights, but due to a delayed flight from South America, I emailed the hotel to inform them of my new estimated arrival time. They replied, thanking me for the update. However, when we arrived, the front desk told us they had canceled our reservation because we hadn’t shown up—despite their acknowledgment of my message. After showing them their own email response and waiting for 30 minutes, they eventually found us another room. Thankfully, my husband speaks French and was able to help, as no one at the front desk spoke English. We were exhausted and hungry after a long flight, but the hotel breakfast was disappointing—€10 for hard bread, stale croissants, and very few options. There’s also nothing within walking distance of the property. I will not be returning to this hotel.

Nice staff, clean rooms and good breakfast with assorted options to choose from.

Our room smelt disgusting and had hair on our bed sheets! I left immediately and booked another place.

Très bien

The AC was broken, leaking all night

Everyone was nice and very good place

This is the review I needed when making my decision to book at this hotel. I would not stay here without a car. This hotel is fine, economical and clean, but there is nothing around it but warehouses. It is 15 minutes from the airport and the shuttle only runs very early or dinner time and it is not included with the price of the hotel. Stay closer to CDG if you don’t have your own vehicle.

We needed an emergency room does grateful for the availability. Room is very basic. No toiletries provided and pillows were very flat. But met the basic needs. Check-in was fast and easy.

Nice property at value price.

Staff was not good and not helpful at all.

Quick stop overnight in Paris very close to the airport but quite a bit away from city center . Would recommend to stay there if you are quick layover but not for any other reason. The rooms were small but clean and service was good.

Efficient and clean! Good breakfast too.

Fuss free airport hotel. Value for the price. Room fits our family reasonably. It offers free parking.

A hotel staff member suddenly entered our room at night and then left. We were only in our underwear at the time, and it was very uncomfortable and embarrassing.

The staff was really nice, I have to say that! But, the shower was clogged and water spilled in the bathroom and hallway, there were ants in the bed and the shuttle to the airport was full!! The whole reason we stayed there was proximity to the airport and the shuttle! We were left fending for ourselves and we were given no options for any of the problems we had! I would not recommend!!!

Very sweet hotel if you are traveling to CDG. Perfect for short stays. Thank you

Can’t say anything

Dirty sheets with body hair all over. Dust all over the carpets. Would never stay in again

Excellent price and what I needed for one night near the airport. The people at the front desk were helpful and friendly. It was not a problem to book the shuttle for the morning I needed it. The bathroom could have been a bit cleaner and keep in mind when the shuttle runs when you book because it is not near public transportation.

Reasonably close to airport. Poor shuttle service to airport. Expensive cab ride for the short distance Very average breakfast buffet

Horrible. Very dirty. Bad smell. Toilet have stain. Walls had stains Do not stare here with kids I don't know how this hotel have good ratings ok expedia seriously

I booked the room by mistake. And yeah it was my fault for selecting non refundable option in hurry. I have gave them notice 1 and half months before the date and request them to refund because it is more than enough notice. Even though expedia requested them on my behalf but they didn’t refund the money.

Far to the center but nice.

Good parking facility, Value for money.

Love it

I liked the service and the room

Really good travel hotel.

Too far from city and restaurants.

Towels all stained

It was quiet, clean, spacious, friendly and I was grateful for the shuttle bus to the airport. Very good service everything

A very welcoming reception. Provided support when needed. Sockets not suitable for personal electrical gadgets. An extension board would be helpful.

Good

This is great if you just need a no frills place to sleep. It is a lot like a Super 8 motel or best Western for North Americans. You can choose to have a full, hot breakfast there.

The trasport to the airport is only in the morning early.

I did not end up making it to my reservation

We booked this hotel as somewhere to sleep between the airport and Paris centre as it said there is a cot available. We were aware that for the price of the hotel we shouldnt expect much- however we arrived with our 2 year old late at night and we were all exhausted, just to find out that they didnt have a cot available and our room only had a double bed. This left 3 of us sharing a double bed and we didnt get any sleep. Not only that, the staff didnt seem to want to help and just shrugged when we asked about the cot. My daughter was walking around the room and kept coming to me with black curly hairs caught in her feet which is why ive given 2 stars for cleanliness. The shower also flooded the bathroom as the drainage was poor.

Very clean and convenient Hotel price is reasonable

Overall a Good stay

Overall, a good hotel to stay at when using CDG airport. The hotel is close to the airport and easily accessed by car - a real plus. We have stayed at the hotel before and we are repeat customers. One thing we have noticed is a lack of good house keeping services. We have checked in a couple of different times and had to deal with room issues (broken toilet seat, no toilet paper, etc). Simple things when preparing a room for new customers, not rocket science but management needs to get on this!

No frills, clean hotel with 24hr check-in. Perfect for overnight stops.

nella norma colazione non eccellente

na

Nice comfortable hotel situated near farm land and right off the freeway. Great place to stay if you have a car and are making your way to the airport which is only 15 minutes away. Staff are efficient and helpful.

Clean and nice

Despite requesting in advance to have my medication refrigerated the front desk guy would not help at all. He was rude and dismissive. He offered no solutions. I asked to speak to a manager, and he refused. When I asked again he said the manager would be in on Monday (I checked in Friday and check out Saturday). This was the worst experience I have had at a hotel in a long time. In addition to the rude front desk person the room smelled and the carpet was disgusting. Spider webs in the room and holes in the sheets. Avoid this place like the plague!

very quite and neat also very confortable

The hotel was great for an early morning flight out of Charles de Gaulle!

I've been doing a lot of traveling for many, many years, and this hotel was THE WORST I've ever been to. To begin with, the rooms are small, but our room had three beds--a queen and two single.........and they stretched from one wall to the other, with no more than 8 inches of free space between the three beds. Next.......as incredible as it seems, the hotel HAD NO ICE OF ANY KIND!!! Nothing! Zip! Finally.....my companion and I were offered a shuttle to the airport for 6 euros apiece.........but we weren't told the shuttle DOES NOT take you to your actual terminal. Instead, it drops you off at a designated spot, which, in our case, was at the opposite end of CDG. iT TOOK OVER 20 MINUTES TO NAVIGATE THE TRIP WITH OUR LUGGAGE IN TOW!

We had a connecting flight the next day so we stayed near the airport but it’s very basic, no tea/coffee making facilities and all we wanted after a long flight from Australia was a cuppa! It seemed dark in the entrance too. It was just ok, don’t recommend for more than one night

The hotel was is below average and it is very far from CDG airport. The instructions they provided for getting to the shuttle were wrong and we spent a good deal of time wandering around the airport (they said to catch the shuttle on the 5th level, which was closed). When we found the place, their shuttle service had ended ( evenings 6:00pn to 8:00pm, so we had to take a taxi ( who ripped us off - not their fault). The room was sufficient but had only a tiny soap bar and the shampoo/body soap container was empty. The shuttle costs money as well as even a small cup of coffee (2 euros).

Friendly and helpful staff. Lots of parking and short drive to CDG. Not much in the area so a car is helpful.

Entirely acceptable for a hotel near the airport. It was convenient and reasonably priced. The breakfast was ordinary and not especially appealing. The microwave pizza which was all that was available for food on-site was pretty awful, although it was hot. Again, it was entirely acceptable and reasonable for a one-night stay if your main criteria are convenience and cost, and you are not looking for ambience or charm.

Didn’t care for the key card having to turn on lights

My stay was a very short one !!

The room had a weird smell in it . The air conditioning was not working

Too far from everything. Too expensive to be so far from civilization

Far from airport in the middle of a jungle with nothing around

There is not a place to get food near by. You will stay hungry. The shower is a 10! Great shower. The hotel is old and and ugly.

It's a nice properly clean and i think newly renovated. The only thing, there was no coffee, lol!But all in all, it's a convenient place stay. Thank you.

Good place to sleep the night before your flight from CDG. This hotel is good if you compare based on European hotel standards and price. Family room seemed regular room with 2 folding beds that leave no room for access to other furnitures.

Clean, quiet with very helpful, friendly and courteous staff.

I felt that there should have had coffee naking facilities in the room and some water

N/A

Very clean and comfy rooms. Delicious breakfast

Good

I didn’t realize they charged 6 euros each person for the shuttle so keep that in mind when booking. I chose this place because it appeared close to the airport but it’s a good 20 minute drive. There are no other businesses in the area so don’t plan on walking to get any food.

The hotel was adequate to just sleep overnight, though their idea of a "family size" room was small even for Europe. Also, our room which was supposed to sleep 4, only had one towel when we checked into it. We checked in late, after 10 pm, but were not the only ones. There seemed to be only one staff member on duty when we checked and the entire night. He was helpful and friendly, but everything took a long time because he was doing it himself.

A little bit away from things, but a great value and comfortable stay.

Hotel is in the middle of nothing. It is budget hotel with not so comfortable bed. Only good for one night if you wait for your next flight in CDG Airport. Skip the breakfast of course.

Clean, quiet, heat accessibility

* Bathroom consistently smelled unclean * Room was not cleaned when requested * Although staff were polite, the horel was clearly understaffed and therefore they were always unavailable without a significant wait * Public transport links were good and easy to use

Small room, but comfy bed and functional.

My stay at the ACE Hotel Pairs Roissy was fine and the desk staff were particularly helpful to provide early check-in and restaurant suggestions.

No kettle for coffee/tea! Can pay for coffee in morning. Linens had holes. Very bare bones hotel. Food available- dried food you added water to and microwaved or order ubereats. Charge for shuttle to airport, but only had one stop at 2F. Strange area- nothing around but farmland. That said shower and beds were good.

El baño no tenia papel de baño...no había cobijas y el lavabo estaba tapado

The room is very simple. This is ok for a one night stay to take a flight. There is no fridge, no coffee or tea. The room is small but comfortable.

Bon rapport qualité prix