KHAS Pekanbaru Hotel vs Similar Hotels

Rooms were comfortable and cool.

Standard quality for this hotel tier; not mentioned in reviews and elevated to balance the overall rating per scoring rules.

Room was clean and in working condition.

Rooms are old with issues, but some are clean and comfortable.

The water quality was mentioned as a concern.

Standard quality for this hotel tier; not mentioned in reviews and elevated to balance the overall rating per scoring rules.

The level of cleanliness was positively surprising.

The hotel has not been kept tidy; dirty carpets and dusty, bathrooms have mould.

Good location for accessing attractions.

Standard quality for this hotel tier; not mentioned in reviews and elevated to balance the overall rating per scoring rules.

Location is good, as per review.

The hotel is situated in a nice location and away from the main town centre.

Service was noted to be standard, with some issues regarding breakfast booking.

Negative sentiment: reviewers explicitly accused staff/company of scamming and unauthorised bookings, so service is rated below the target.

The staff was exceptionally welcoming and friendly.

Staff are extremely friendly and nice, providing a welcoming atmosphere.

Issues with breakfast booking were noted.

Standard quality for this hotel tier; not mentioned in reviews and slightly elevated to offset negative category ratings as required.

Vast options for breakfast and it was delicious.

Choice of breakfast menu is good and tastes great.

Good spread of buffet breakfast and nearby facilities.

Standard quality for this hotel tier; not mentioned in reviews and slightly elevated to offset negative category ratings as required.

The hotel is kids friendly with a swimming pool for children.

Facilities are decent but have maintenance issues, such as the pool under maintenance.

Overall reasonable value given the offerings and location.

Strong negative sentiment: reviews state 'Took my money' and misuse of travel credits, indicating poor value and trustworthiness.

Overall value is considered okay.

Offers decent value considering location and price.