Mangala Estate Boutique Resort - Small Luxury Hotel of the World

We got the Vana villa with pool, after a mix up which gave us the garden view albeit with a small upgrade charge. Reasonable and worthwhile. The place was serene and peaceful. The villa was clean and neat. Bath tub was a bit problematic, only used once and was clogged. The pool within the villa was used the most. The whole resort was clean, if you stroll by the villas, you can note a very tightly run ship with regards to cleaning and maintenance. Food was outstanding. We did not leave the villa for all 4 days and can say I have tried every single item on the menu. Thai Fried Rice is the ultimate go to for us. Shout out to Pesto Penne as well. Bicycles were available for rental and we basically took that and cycled around the plantations. Cons: Nature walk was a not a walk. We should have checked with the guide how far the distance would be. Basically wasted 1 hour in that activity.

The staff were super - and the restaurant was very good and had something for everyone from local to international cuisine.

We recently had two stays at the hotel for one night each. The resort on paper looks fabulous but sadly is let down by many failings. On our first stay our arrival was okay, the room was excellent, the food was good, but the service in the restaurant was very poor. The water features by the entrance were very dirty and the swimming pool a disgusting shade of green. On our second stay our arrival coincided with another small group and it was clear the staff were totally unprepared for both ourselves and the other group, such that we both had to bring our own luggage into the lobby. The room was again excellent, and the restaurant service well below standard again apart from breakfast where there was a very good young waitress from Indonesia serving us. The food was good but not having any bananas or orange at breakfast was very disappointing. Fortunately the swimming pool was now much improved as were the water features. Also on the positive huge credit must go to your staff member Charline who was attentive, very knowledgeable and took time out to give us an enthralling tour of the property. She deserves huge credit. As a 5-Star hotel Mangala Resort meets this grade in parts, but in others fails miserably. The key to the failings are the staff who are clearly willing and try but they don’t appear to have had sufficient training. Having Nepalese staff on the front line who speak no Malay and only some English is not really appropriate for a hotel of this quality.

Enjoyed out 3D2N stay at Mangala. The resort manager granted us a discount to upgrade to the Vana pool villa which was available at that time. Great villa to stay in. Very quiet and private, and enjoyed the pool and outdoor shower the most. Staff at the resort were attentive and helpful at all times. Overall a very positive experience.

Great resort

Love the way they have developed an abandoned tin mine with an environmental touch to give a relaxing area

We had really high expectations when we booked our anniversary stay in this so called 5 star hotel looking at the reviews that it had as well as the price we had to pay. Boy we were so wrong. First of all the outlook when we enter the lobby was really dated, we were greeted warmly though by the staff. The receptionist was also nice. He told us they were having a complimentary tea time just around the pool area between 3-5pm and since at the time we checked in it was 315pm so we decided to try it out before going to our villa. When we arrived there, the girl who was mending the stall was did not really offer us the food and was complaining saying that the beverages stall was not ready, the supervisor then came and also told us to come back later and advise us to freshen up first. So we went to the room to rest and at 415 we decided to go back to the stall and to our surprise the stalls were not there and it was not even 5pm. A 5 star resort would've just sent over the food and beverage to the room if they were about to close as they were not many guests anyway at the time we were there. Then at night, when we were trying to shower there was no hot water, the technician came and informed us to open the faucet and let the water run for 10mins for the hot water to come out, this is not a 5 star facility. When I was lying on the bed to sleep there were few ants on my hands, i just ignored them. At breakfast, we also feel the staffs were lacking, did not smile and was not having a

very quiet place and really out of city,if u plan to go kuantan or lembing not so suitable...but for relax and privacy is gd

Staff very friendly, place was quiet & exclusive. Perfect holiday

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Stayed in 2 bedroom Amani villa with pool. Had to shorten stay due to CMCO but they were kind enough to help us on dealing with it and food was amazing. But there was a crew who was asking tip for a room service & saying deposit for wine opener is 50rm and reacted like it was a tip from us. We got it back but wasn't very pleased with experience. Except that everything else was enjoyable! Will be back and highly recommended.

Overall a very pleasant stay with basic amenities provided and clean Accomodation! Would stay again :)

A great and quiet place for getaway. Property is well maintained.

Fantastic place....

Beautiful place with nice scenery. Love the activities provided but wish our room was cleaner. Not totally a fan of having outdoor shower and wake up to see spider in my room.

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The environment is absolutely gorgeous! However, something wrong with the way they installed the AC. I couldn't sleep 3 nights much. We have tried three rooms but the noisy air cons were the same. I gave up at the end. It turns on ok at the beginning but the time goes by, the compressor turns on and off all night and it makes metal click sounds as well. We turned off the AC and turn on the fan but fans were also absolutely noisy, too. The property is only 3 years old and I don't understand how all the AC and fans act like old machines. Someone needs to maintain their equipment better. After we checked in, towels were not ready, AC remote control didn't work. We called to change the remote control but nobody came so I had to call again. Staff are friendly and nice but they were not really trained well working in a "5 star" hotel. Food was just scary! I called the restaurant before I got there to let them know I have a special diet, however, they really didn't know what to do. They serve all unhealthy fried food for breakfast. All I could eat was fruits, salad and boiled egg. I would call 5 star property with 3 star service. If you are not specific with your food and you can sleep anywhere, this place will make you happy. If you are specific with your diet and if you are a light sleeper, this is not a place for you. It is a gorgeous place but they don't know how to run a proper 5 star resort. What a shame! Hope someone can improve overall quality so I can visit again

We stayed at the 6 room villa, rooms were old and poorly maintained, air-cond broke down and had musty smell after repair, service and house keeping was slow to reach the villa. A very different standard from the other villas. However, the design and layout was great for big families

Very happy with the stay!! Great rooms great pools and will definitely comes again!! The hospitality and serve by staff also 5star!! Tiptop and very friendly Malay staff. Reception, buggy, maintainence, everyone in mandala very nice and very 5 star!!keep it up!! Will plan for next trip again! Really satisfaction. I love mandala resort!. Very worth it for price with the treat that we have got!!

Parfait

Clean & fresh with back to nature environment. Stayed at Amani Villa. Loved it. Spacious & super comfy. Located near to the hotel lobby which was very convenient. Not much varieties at breakfast buffet but it was ok. Was looking forward to borrow the bicycle but most of the bikes were not properly maintained and I had to give up after 20 mins looking for a good bike.

It is a joyful trip and this is a wonderful getaway for couple to spend 2 3 nights for some relaxing moments. The kitchen could be a bit boring tho so it might disappoint you if you have high expectation on food.

Nice place for weekend getaway

Overall experience was completely atrocious and I got palpitation from the beginning of the event till the end of the event. There were no team work and communication within their own departments and sadly to say, Mangala fail to meet the requirements for the entire event. (we've sent out numerous reminders and the GM of the resort did not react but busy showing interest on my VIPS only) I hosted an event in this resort recently and seems like they wasnt ready for any corporate events and any other event. I hope the owner of this resort able to read this comment, The environment of this resort is REALLY GOOD but the MANAGEMENT is HORRIBLE. Perhaps, Dato should reconsider the staffing especially the top management. If the resort is facing manpower, the GM should be able to delegate or hire more staffs to accommodate the big event like this. Instead of easing the burdens of the client, they are making our stay even worst. I will not recommend and any future business to this resort. I have put this resort under a blacklist UNLESS there are improvement.

The room comes with complimentary breakfast, minibar, activities and jacuzzi. Privacy assured even at the pool area-and it was full house!

Awesome staff, feeling vibes of nature and fresh. I give 10 stars.

The resort so cozy and the service is excellent

Great place to relax...

Hotel so good environment so fresh

One of the best stay so far we've had. We booked the Amani Villa with private pool. From hospitality to amenities/top notch facilities, everything was impeccable. Check-in was very quick that even before we finished our complimentary drinks, the Villa is ready! A buggy picked us up and the driver took us around the resort while explaining facilities available. They really pay attention to details, complimentary minibar, individual sized toiletries, chocolates for snacking in the evening. It just felt like home, with added luxury, of course.The staffs are polite, attentive and very helpful. Everyone we met were just so warm and friendly; from the reception to the buggy drivers and breakfast staff. Their service is at top.That includes the Chief of the Resort who greeted and welcomed us at the lobby with fresh Kedondong juice from the resort own harvest. He also made it a point to go round to every guest during breakfast for a chat and to make sure that we were well taken care off. The room was spacious, clean and tidy with a separate living area that opens out to the attached private pool. Ada activities such as cycling, archery, kayaking, boat paddling and more offered as complimentary to resort guests. Kids love it.. Us love it. Will definately come back again!

The staff greet us at the lobby with smile and welcome drink, and check in process so fast and easy. Nice hotel lobby and surrounding.. fall in love at first sight!!😍😍

Nice hotel,friendly staff (guiding us to room wnd resort tour-Amirah),nice environment..super fast services..will come again soon..

Nice staff. Fresh air intake. Breathtaking environment. Attractive activities. Multiple choices of room location. Amani pool villa wonderful.

We had an amazing time at the resort. We stayed at Vana Villa. Room was huge with nice garden view. Attached pool was fun for the family. Breakfast quality was great (unfortunate latte wasn’t served during breakfast). We went for kayaking, paddling boats and archery. Nice activities. Resort was maintained very well. It is in the process of being expanded. Everything was complimentary. Even minibar was complimentary. We are already planning to go there again in a month or so. Two thumbs up from me!!

We were pleasantly surprised with the resort. We didn’t expect much because it is located in the middle of nowhere. However, upon arriving, we were greeted by hospitality guards and staff that already knew our names and car that we were arriving in. They were very well prepared. Everything was very smooth. From buggy service wait to room service, everything was efficient and only a short wait. The resort was beautiful and gave you a Maldives like feeling or some jungle/ desert resort that you only experience overseas or see in the movies. Truly one of the best I have been to in Malaysia. The rooms very very comfortable and well equipped. Although my partner was complaining about the pillows that were too soft. Maybe next time can provide pillow menu. Since this is an all villa resort, Teh room we had and it’s amenities were excellent. I especially liked the private pool, opened shower and bath tub. Food menu was a bit simple. Could work to have a greater food menu selection so that guests wouldn’t need to explore outside food. Kuantan town was about 30 mins away.

unforgettable moments..all of my family members were happy & enjoyed every single moment...thank you very much again to all friendly staff at Mangala Resort & Spa!

This hotel is off the beaten track and gives you the feeling of being in the the 'thick of it'. The hotel has all the luxury you would expect from a 5 star hotel experience but it is relatively new, so it isn't perfect with regard to dining options but the staff will try their hardest to accommodate you. The hotel has lots of things to do - archery, kayaking, free bike rental, nature walks etc. This is all for free and the pool and facilities are spotless.

Overall, we were satisfied...only 1 thing to be considered....we were staying at vana villa with pool. The main reason why I chose that kind of villa is because I am wearing fully hijab and I hope to swim in the pool without wearing hijab. Unfortunately, I noticed that the surrounding of the villa was not fully covered by the wall fence, which is still can be seen by others from nearest villa. So, I still need to wear my hijab when i swim in the pool. The rest, superb!!!

Breakfast needs improvement, buffet spread almost same everyday. No sight of nasi lemak. Close to gambang parks. New villa, spacious room,clean room. Excellenf staff. Overall it was a very pleasant stay.

One of the best hotels that we have been to! Helpful & Friendly staffs! Great Villa! Great activities like cycling, gym, swimming pool & kayaking! Opt for Lakeview as it gives a complete Serene feel. However, limited food choices as compare to YTL Resort & Club Med.

Nice environment and surroundings, friendly staff, good SPA service.

This is a fantastic place in beautiful surroundings and we only wish we had more than just the two nights here at the end of our four-week Malaysian holiday. The staff and management were excellent and it is clear that the owner has only the best interest of the land and flora and fauna, and of his customers at heart. A marvellous end to my trip down memory lane. Only wish we could return some day before another sixty years elapses!

wonderful

We were a couple (i was pregnant) staying for 1 night in Jala Villa. The room was undeniably comfortable and spacious. Staff were all very friendly and helpful. A very good place to stay if u want a relaxing and peaceful holiday. Besides small bugs in the toilet (hey, it's nature outside), there were no negative review from me. Totally enjoyed it!

Staff is excellent. Property is beautiful. Swimming pool is small but adequate if not full house. Breakfast spread is poor. Bicycles on the property need bit of maintenance. Nice place to connect with the nature.

It was awesome...pls go & experience yourself..

Misty tropical morning next to a lake, waking up to charpings of birds, in a "Balinese ",Malaysian rural retreat. Modernity in the best possible village setup. I was upgraded to the Vana suite, fascilities were good, clean,usable. The master bedroom was well setup. The toilet need more privatecy, waking up at night to the LOO, will almost to wake up your partner with light and a transparent door. A blind will help. The lounge ,with coffee and tea making fascilities are great, but there is no sink to do the any liquids disposal or minor cleaning. For that you need to run backwards and forwards between the master bedrooms and the lounge which is separated by open corridor. Not so neat. Other than Hesse little hit and missed, I understand the owner is a first timer in hotel business, these minor details might not sound important. Overall great resort. I will be back, hopefully a sink and a toilet has been added to the lounge.

Excellent resort located in natural and tranquil environment

We booked this hotel as we read good reviews on Trip Advisor. We are glad to say that we were not disappointed. We were greeted by smiling, friendly staff throughout our stay. Being given a cold towel & coconut juice upon arrival was refreshing. We had a smooth check in/out. After check in, we were driven in a buggy to our room. We loved the complimentary buggy service provided to guests to get to the lobby/rooms. This service just pampered us. We booked Jala Villa & was given Room 206. Our room was spacious, clean & neat. We had a long bath jacuzzi & rain shower in our bathroom. Needless to say, the amenities provided was sufficient for our stay. Our only grouse was that the breakfast buffet spread was limited. However, it's great that they cater to vegetarians. We met Chef Tony who was a pleasant chap & we met the GM as well which made us feel at home. We highly recommended Mangala Resort & would love to be back soon. Keep it up!

had a good stay at this hotel. Security, cleanliness, comfortable, service and food are generally fantastic. a hotel that you will bring back some good memories.