Ocho Rios Ocean View Villa at The Palms

Clean, great customer service. Most importantly we felt safe. Would definitely stay again and again!!

The manager was rude and abusive to us and to Expedia when trying to resolve a problem. The description is false - there is no ocean view. Would have been helpful to know we had to provide toilet paper, paper towels and dishsoap. Would be nice to know this is a gated community and a rental car is needed to get groceries, get to swimming pool or eat out.

I give all the worst faces because me and my husband payed for 5 days and was told when we arrived that there was never any reservations. Really? Our bank statement clearly said otherwise. No one would assist us it was my husband’s bday weekend. Luckily he is Jamaican and he could find something last minute. I will never trust this website or property again.

We got there around 4:30pm. The host did not leave our booking with the security people. Expedia tried contacting the host and the number did not work. We were stranded in a place we do not know. We then had contact from Expedia 4 days later saying the person said we could spend the remainder of our vacation there. We thought they had a cheek and declined. A very poor service with a lack of communication. The accommodation may be nice but the checking in process was appalling. We never found suitable accommodation until 12:24am when we drive to Kingston and checked in to the Marriott.

Property was in a decent gated area, but is poorly ran, communication is very poor. Pictures of property shown on Expedia is not what we got felt like it was bait and switch. There were no trash bags, no extra toilet paper or towels, place was poorly cleaned, iron did not work, bath tubs took a long time for water to run out. I reached out to property manager with my concerns and she advised me she would contact the person who took care of property, I was never contacted back but on the day I was to check out she showed up before 7am to collect destination and cleaning fees which she should have collected when we checked in 1 week prior. I asked why I was not called back and her excuse was she went to a funeral. I definitely would not stay there again next time I’ll do an all inclusive.

This is not a villa, it’s really an air bnb gone wrong. There is no ocean view. The phone number is a Whatspp number that a person may/may not answer. There is no transportation to the house even though they say it’s avail. They were so disorganized, it took me 5 hours to find the house. I was so disappointed in the actual location and accommodation I left and found a different hotel. Just don’t.

Very nice, the did a little upgrading. Actually, it is very nice.

Lorraine el señora que se encuentra ahí para entregarte las llaves y ayudarte en cualquier cosa, muy amable y confiable. La única decepción fue que el lugar no da a la playa, y por la ubicación parecía que sí, pero de resto excelente ubicación, cuarto, comisad, baño limpio.

When we first arrived had trouble checking in because the unit had not been cleaned yet. The villa had bugs, and we had to provide our own toilet paper when we ran out. Next time we visit Jamaica , we will stay in a all inclusive resort, no more villas.

I loved it did not want to leave. This vaill was like living at home, you not have to worry about anyone coming in your place. The main door lock up with a combation not keys which was great. I had a three bed room two full bath and a full kitchen, livingroom, diningroom. I did have a washer but no dry . the clothes have to dry outside on the clothes line. I had a long driveway , and a big back yard. The area was quit and very clean the neigbors where very helpful

Located in a beautiful gated community. All staff were very courteous and commndating. I thoroughly enjoyed this trip and will be booking this specific location the next time my family travels to Jamaica!

Had a wonderful time enjoying the warmth of Jamaica and the amenities in and around the villa! It was exactly as described. My family and I truly had a wonderful stay at this villa. The house is well-furnished, clean, and comfortable. We also felt safe within this gated community with 24 hour security. The community also has a nice pool and fitness center. The location was safe and not too far from Ocho Rios and many of the must-see attractions (Dunns River Falls, Blue Hole, Dolphin Cove, beaches, Ocho Rios shopping, dining). Beverly (the house lady) was extremely responsive and helpful. She was tremendously helpful in ensuring our comfort. Can't wait to return! I highly recommend this place!

We got a message from a guy name Kevin three days in advance. Kevin walked us through the booking confirmation showing us the policies and fees etc. He also helped us to arrange airport transfer. We almost did not book because of the previous review on this property. We are glad we booked this one and think the previous review was bogus...lol The place was nice and exactly as seen online. The staff was very helpful in arranging a town driver who took us everywhere.The amenities exceed our expectation and villa was very spacious. We strongly recommend this one and would definitely return here again.

Quand nous sommes arrivé la dame nous a demandé 25$ par nuit par chambre et on avait 3.Nous avions déjà payé 3500$ avant de partir.Alors pourquoi nous redemander de payer.Il y n'y avait aucunement la vue sur l'océan,la piscine était brisé,la télé était brisé,il n'y avait pas d'eau chaude en plus c'était mal-propre le planché était sale je ne pouvais même pas marché pied nue et il y avait de la crème fouetté pourri dans le frigo et le supermarket est totalement hors de prix 12$ pour un melon d'eau,7$ un 2 litres de lait.En plus elle nous a pas donné de clé.Nous avons perdu notre temps et notre argent 2 jours sur 14 car nous avons changé d'endroit.Très déçu :(