Hôtel Must – Aéroport de Québec par JARO

The studio unit was great option for my family of 5. It was very clean and moden. It just needs small renovations, e.g. there are scratched furniture walls etc. What I didn't like though was the breakfast. We were fed cold boiled eggs, no sausages, no scramble egg. The fruit salad was canned fruits. The pancakes seemed to have been bought from costco and warmed up for us. Please do somethng about this breakfast or have a price option with no brekafast.

All good

Very good breakfast and a large room.

room was pretty but the bed was hard as a rock. Had to wait forever for elevator and the breakfast was mid. The water quality wasn’t great and the only bar is the boston pizza. The location was great and staff was nice but poor service.

I enjoyed my stay. The room layout was pretty interesting. While laying in bed you can see your partner having a shower through a glass wall You have to keep your key card in a slot next to the door to keep the lights activated Lots of restaurant options around My only bad review I’ll say for this place was there was only one elevator running at the time of my stay. So you would hop on and there would be a lot of up and down movement from the elevator trying to grab everyone before heading to the main floor

Only one elevator which made for long waits. Only two pillows in the room. Did not like the shower design. Breakfast was very average. Wasn’t impressed overall.

Comfortable room with nice space…. Comfy bed etc Not my first time and not my last

Comfortable and clean as always

Breakfast 3/5

I liked that they had vegan options for breakfast. Staff very professional. Rooms were awesome

Staffs there are very friendly

Shower realy not safe with my physical condition

Great for families, convenient location to the airport.

The hotel was clean and lots of food options for breakfast. It was also very convenient being close to the airport

Room was clean, comfortable But the breakfast was cold/stale. Still had to go somewhere else and spend $20 on breakfast which was disappointing. Location was ok.

Prêt des petites artères pas de trafic

Pillows for main bed kept in a drawer (odd?) and no pillows for Murphy bed. When informed staff were quick to provide pillows. Complimentary breakfast was substantial and delicious but very crowded. But it was a Sunday morning.

Besoin d’un peu de fraîcheur…. L’emplacement souffre d’un manque d’amour

Le personnel étais très bien

Tout était bien.

It was a memorable thing and we loved this place, but staff were not very nice as it seemed to be

N/ a

Room was poorly lit and air con was noisy at night

Always stay at the hotel when I’m travelling and never disappointed. Look forward to my next staff.

Nice hotel

Good place near airport !

The hotel staff were very friendly, the pool and hot tub were great. Loved the outside deck for relaxing and the views

Check-in facile et courtois Déjeuner ok (mais staff très bête) Chambres bien, bien équipé et lit super confortable, sauf porte des toilettes en vitre et sans barrure…. Bizarre Piscine, gym et terrasse bien Seulement un ascenseur fonctionnait Je retournerais sans hésiter

J’ai eu ma chambre à 5:45 Chambre pas près à mon arrivée. Ok On me demande de repasser à 16:30 Toujours pas prête. On m’a fait attendre dans le hall pendant tout ce temps. J’étais avec un groupe et j’ai réservé pour tout le monde. Je suis membre gold. Je ne vois pas les avantages et être membre gold. Je suis toujours responsable des réservations d’hôtels quelques fois par année avec mes amis. La prochaine fois je regarderai peut-être ailleurs

C'était une place pour notre petit trip à Québec. Proche de commodité. La piscine était chaude et comme nous y sommes allés en début de septembre, il y avait peu de monde. C'était à une distance parfaites des activités typique à faire en famille à Québec. Le petit déjeuner était bon, c'est la base pour un déjeuner continental, mais parfait pour sauvé quelque sous en voyage et éviter de payer le déjeuner au restaurant. La place était bien isolée aussi et magnifique terrasse sur le toit.

Good place

Pour commencer nôtres recherche est pour une famille 2 adultes et 2 enfants, après la réservation nous voyons qu’il charges des frais supplémentaires pour les 2 enfants. Le petit déjeuner continental est affreux, un bac de crêpe déjà cuites, mais sois froide ou dure comme de la pierre. Du jus, de la confiture et autre nourriture partout sur le plancher. Attente interminable au ascenseur, parfois de 15 à 20 minutes et finalement 1 ascenseur sur les 3 qui ne fonctionne pas du tout. Près de 1000$ dépenser dans un hôtel qui ne vaut pas 400$

3 things to point out 1. Elevators- you need to really fix the 2nd evertime it was a 5-10min wait for one and then it will always go the opposite direction. 2. Beds are really uncomfortable. Maybe opt to have a traditional matress rather than a memory foam. But room was nice and and was clean. 3. The breakfast was terrible. When you think breakfast at a hotel it usually eggs bacon sausage and waffle or pancake. Hard boil eggs pancakes that are not fresh. The edges where hard as rock. Yogurt would be nice that is not poured in a tray to scoop. Fruit that are not canned. Bread selection was fine though.

Over all good but should have more then one elevator. Our key card didnt work only one. And the laundry room isnt in the basement its on the 2 floor. The air conditioner made a nose. Breakfast was terrible i had better at ither hotels .

Room is too old. Even water bottle not offered. When i asked for cleaning my room theybsaid they ckean every three nights. Breakfast is too poor with a very limited options.

C'était super agréable. Les enfants ont adoré. La seule chose c’est qu’il manque de variété pour le déjeuner. Comme des œufs brouillés , viandes peut-être car ce n’est pas tout le monde qui mange des oeufs dure surtout froid.

We had a nice stay. The hotel is clean, the beds are confortable. Really sound proof, you dont hear your neighbour. My kids had an amazing time in the pool and the slide. The staff were really polite and nice. The breakfast had no bacon or saussage, scrambled egg or potato. Only the basic like toast, pancake, fruits, cereals and boiled eggs. The downside about my stay was there was only one elevator working and the hotel was full. The hotel should fix it. Overall, I recommend this hotel and I will probably go back.

Overall the experience was just ok. The kids loved the swimming pool area. I liked that the hotel is close to many fast food and shopping outlets. I didn’t like the breakfast options because they’re so limited: it’s basically fruit and toast. I found the evening reception staff not so friendly/helpful (I did not deal with the daytime staff). One was a bit rude when enquiring about meal vouchers, which contrary to what she kept saying, I was not given on check-in. The other, who checked me in, did not mention or give us the meal vouchers, was vague on how the parking worked (kept saying you can park out there for today, well what about t tomorrow?), and didn’t explain how getting from one end of the building to the other, can be confusing. Your room number might not be on relevant floor if you’re on the wrong wing of the building. There are no directions to the missing room numbers. We eventually figured it out, but after a long day of travel, it would have been nice to have this explained upfront.

Garbage left in the bathroom can…no tissue paper

The hot tub was not hot. It was a luke warm tub. Also we tried to order room service and they said it was an extra charge but then we had to go get it. So that didn't make sense to me. Otherwise clean and nice staff

One elevator do not work. Breakfast is minimal, toasts and jelly. The highlight of the morning were boiled eggs. The ice machine on the 4th floor did not work. Soda machine was accepting only coins. (Very 1990). You are not allowed to bring your breakfast( or what they call breakfast) to your room

My family and I stayed here one night and overall was really excellent stay. The only thing we wanted to check in early which they charge a fee, no problem, but when we arrived after I called to make sure what time to come, the room wasn't ready. We asked for reimbursement on early check with no problem. I wasn't angry cause we needed to go to my daughter's soccer game and didn't mind checking in later. Also, breakfast was ok, kids enjoyed, but super basic and easy breakfast. Pool and arcades were a really cool attraction here. We enjoyed our stay very much.

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The lady at the front desk was very rude we arrived on August 17/25 at about 1130 pm o don’t know her name because she wasn’t very welcoming. The breakfast was not good the fist day there was no eggs just bread and butter if you don’t get there early before 7:00 am you just get what’s there. They don’t clean the rooms every day our room was clean once in five days not good

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everything about the hotel was great. close to all major amenities that you could need. old quebec only 15 min away. the only complaint would be a downed elevator at the time making elevator rides extremely slow!

Good property. Great for families with kids. Minor complaint about the elevators - can be slow as they only have 3. But overall and good place to stay

Food options were limited for breakfast (pancakes, cereals and toasts). Elevators were a problem, slow and limited (one was shutdown). Beds were comfortable and room was clean.

The hotel is great, the service and personnel is very polite and nice. I was a little disappointed with the breakfast, there were no eggs left when we arrived for breakfast, I was told that they didn’t have more. The pan cakes were hard but I everything else was great.

All good

We had a nice stay at the Must Hotel

The rooms and hallways smell and the carpets are so dirty.

Everything and everyone was great from the beginning to the end

In general a good experience. Pros: Clean, friendly staff, well placed in the city. Cons: Bed matress was too hard, pull out bed matress was way better strangely. Shower pressure was horrible, couldnt hardly rince properly. Pool was way too much crowded, water was overflowing and extremely loud inside. Breakfast cereal choice was limited to the most basic of choices (rice krispies, corn flakes...) for a kids friendly hotel, weird choice

Great, but more than 1 pollow per person will be very great

Everything was perfect but the elevators are terribly slow

The only reason we booked this hotel was for the pool and waterslide which we were unable to use . The hot tub was running but had to be of 6 years old and my son wasn’t old enough. There was only 4 pillows present for two queen size beds and 4 people. When asked for more they said they didn’t have any available. The elevators took at least 10 mins each use and felt very unsafe. There was way to many people and reception was unable to help us with anything . Would not recommend .

I was very disappointed with this property. Reception sent us on a wild goose chase to try to find our room. The hotel was very dated and not very clean. Nothing was convenient and I won’t be returning.

Oui

Not sure if it was cigarette smoke or mold but there was an awful smell and it stuck To everything we brought… had to throw certain things out because it was so noticeably disgusting. Hotel room was fine. Pool was overpacked, elevators don’t work and it takes so long to get anywhere, while waiting for an elevator for 5 mins staff with a large cart just blocked us and took the elevator with Absolutely no regard for us with bags and suitcases and a toddler.

Had great experience.

One elevator was down and we had to wait at least 15 min to take the elevator each time. We can see we’re getting frustrated The magnetic card was not working at the pool, we waited 15 min to realized that a worker was standing beside us not doing anything, not even realizing we were waiting.

Les ascenseurs sont tellement lent de plus un n’était pas fonctionnel et monter au 4e étage ou descendre du 4e par les escaliers est comme un labyrinthe. Pour aller à la piscine, tu ne peux pas utiliser les escaliers. Un peu bizarre quand tu y penses. Nous étions toujours plusieurs à attendre. Nous avons aimé mais nous considérons une autre place la prochaine fois.

We stayed here for three nights and loved it. The hotel was very clean. Our kids loved the pool and the splash pad. Is adults were disappointed that the hot tub wasn't a regular hot tub temperature and very weak jetts, more like a warm bath. It was also very inconvenient that we had to pick a specific time for the breakfast, meaning we had to set alarms while on vacation. The underground parking was very convenient, the elevators were extremely slow but we didn't mind waiting. The beds weren't very comfortable but the room was spotless and lots of space. The location was great. It was close to everything we wanted to do while on vacation. We will be back again.

We could heard lots of noise from the hallway and room above between 22h and midnight. Elevator for pool took a good 10 minutes each time to get it. Breakfast was amazing, mattress in the room were confy. Whoever sleeps beside would get freez cold.

My family really enjoyed our stay at Hotel Must

Hôtel très sale. Toutes les bouches d’aérations sont pleines de poussière. Les tapis complètements souillés. Des traces sur les murs/vitres de la salle de bain. Des cheveux dans la douche. À la piscine, on voit des moisissures. En somme : plus jamais.

Good

1- Disposition de la chambre : wow; grands espaces pour une famille de 5, douche et toilette séparées par une porte de l'évier de la salle de bain. Cuisinette avec évier et comptoir : pratique! Module de table et chaises deviennent lit escamotable double : très pratique pour jouer ou manger. 2- Plusieurs éléments brisés : vieillot; tiroirs du lit ne ferment pas, porte garde-robe désajustée, cadre décoratif endommagé. Literie décorative pourrait être au goût du jour : blanche, là c'est vieux et démodé. 3- Propreté : éléments primordiaux très propres, mais pas les détails ; comptoirs propres, les lits propres. Autres éléments de la chambre : support à papier hygiénique sale, tête de lit poussiéreuse. Ils ne font pas dans les détails. 4- Déjeuner : offre et variété très bien ; oeufs, saucisses, crêpes, pain et bagels. On y trouve son compte. Attention : la propreté des lieux (tables, sol) est moyennement acceptable. 5- Service : courtois ;

Great room, we had a queen bed, a murphy bed and a sofa bed. ( extra coverings, blankets and pillows would have been nice) The A/C did not function when we got there, they sent up maintenence and they got it goung but it was either too cold or too hot we could not get an average 20 degree. Young kids using the hottub as a wading pool was not enjoyable. Especially since there were several areas for young kids. Water buckets, splash pad and slide.and a great size pool. Breakfast was unchanged each morning, and congested to one corner, making for a bottle next of custimers. No trays to transport your food. And paper plates and plastics did not make it eco friendly. Only 2 elevators seem to work, and were consistently full, making the stairs at must..the stairwells were musty and poorly lit. Having a great location near the grocery store and eateries made it bareable.

Close to airport Property needs a facelift and and good cleaning. Tourist season and 2 of the 3 elevators didn't work. Will be my last stay there.

Rooms were cute, Murphy beds were nice. The Boston pizza attached forget a few of our order items, the food was cold despite waiting down there for it, and it wasn't great tasting. Pool is great, much smaller than the pictures though. Breakfast was pretty decent

The waiting for register was very fast

Breakfast was good, from the outside the hotel looks dated but room was really nice and updated.

Le matelas du lit est trop dur et pas confortable. Le déjeuner était froid et il manquait de certains items.

Good place, but the staff at the reception shouldn't say out loud the room number.

Ascenseur très lents. Insuffisants pour le nombre de personnes. Escaliers cachés et sales

There were no slippers, toothpaste, or water in the rooms. The rooms were generally clean, but the elevators were slow, and only one of them usually worked. Their breakfast was of low quality.

Elevator took 20min to get up to 6th floor. Floors were very slimy and sticky. Underground parking smelt nauseating.

The overall experience was good, a few language issues but all worked out.

Dining in Boston Pizza and the pool

Room was larger than average, otherwise not very pleasant. The rules surrounding the use of the pool and the gym were unnecessarily confusing. Breakfast was barely passable.

There was a lot of issues with cards not working to open riom door, the gym is a joke in terms of deffective effquipement, cables were torn. Not enough elevator workjng to accomoda ye amount of people, i had to wait 10 min to go up or down. Sone staff were helping, the other half were lazy

Belle hotel pour la famille , bien situé près de tout, resto à proximité. Ne soyez pas surpris vous aurez tout un réveil vers 7:30 le matin!! Un train passe derrière l'hôtel, mais au moin il ne passe pas à 3h du matin et en même temps, c'est le temps de se lever pour aller déjeuner, qui était très bon pour un déjeuner continental ( oeuf, saucisse, jambon, crèpes avec tout le reste ) le personnel étaient très poli et gentil. Belle piscine avec spa et une glissade d'eau, terrasse sur le toit. J'y retournerais assurément. Merci

The wait for elevator is really long

Clean

We loved the pool and waterslide. The continental breakfast had a good variety

Perfect

All perfect

La chambre était très grande, propre, tranquille. Nous avons adoré ce séjour. L'hôtel est près de plusieurs restaurants, c'est super!

J'ai pris 24 heures avant d'écrire mon avis. Premièrement lors de l'arrivée l'agente au comptoir était vraiment pas accueillante et me tutoyais. Par la suite, son attitude me faisais sentir que je la dérangeais. L'agent m'as seulement parlé du buffet déjeuner en me donnant mes coupons et l'accès de la piscine. La chambre était tout somme correct malgré le fait que quand vous utiliser la chambre de bain les gens de l'autre côté vous vois et surtout vous entends. Aussi concernant la chambre de bain veuillez utiliser des gougounes car le plancher viens très glissant au point ou j'ai presque tomber à terre. La chambre de bain n'a pas de système de ventilation donc très humide. Concernant la piscine, des adultes en présence d'enfant était dans le spa avec des canettes de bière et le sauveteur passait plus de temps sur son téléphone que de surveiller. En ce qui concerne le déjeuner ma conjointe a retrouver ses morceaux durs dans ses oeufs et les éléments du déjeuner était froid. Je dois dire aussi que le personnel en général est plutot foir et pas sympatiques. Aucun bonjour ou salutation ne m'as été adressé lors de ma visite par le personnel. Je vous suggère fortement de choisir un autre endroit.

Swimming pool and Breakfast

Very good

The breakfast is very worse and there’s is no good staff to make the food available on time and there is no much option of variety Waste of money if you book more than 150 CAD

Nous avons en général aimé notre fin de semaine. Par contre, les ascenseurs sont trop longues et nous perdons beaucoup de temps à monter et descendre. Il manque également de place pour les déjeuners.

Clean, spacious room and bathroom. Very comfortable bed. I love that the rooms don’t have carpet.

The old woman at the breakfast is not nice at all

Not impress. None of the pool réglementation were applied. Elevator ( one not working) we waited 15-20 minutes. Room with a lot of noises from de Crry Factory.

My stay was 2 nights on business as usual everything was good. The only complaint I have is there is an elevator that has not worked in weeks maybe months. When things are busy the wait for the elevator is VERY Long. We had a full car and would stop at every floor to find people waiting.

Dans l’ensemble le séjour était bien. Point forts: piscine avec jeux d’eau, confort du lit et propreté de l’hôtel dans son ensemble. Point à améliorer: seulement, deux ascenseurs sur trois semblaient fonctionner