Luks Lofts Hotel & Residences

very spacious and we love the jet pool! everything is great. All the staff are wonderful! The food is lovely as well!

The room was a very enjoyable experience with the plunge pool and sauna. The service from the front desk was superb, and they attended promptly to the plunge pool that was malfunctioning. The beds were super comfortable, and the family were blown away by the technology. Will be sure to stay again!!

Only downside was we were having to get the maintenance guy to sort out the plunge pool that malfunctioned a couple of times, however his service was superb.

Very nice hotel. Professional and friendly staff. Lovely well-appointed room. Good breakfast. Good room service food. Good location near to the SM Mall.

- Tiny lift and very slow. I gave up and used the stairs. As I was on the 2nd floor i.e. one above ground level this was easy enough; - the room is operated by 3 x tablets. They don't function well. Two didn't work on arrival but that was fixed, one I just gave up on, of the remaining two I used as one. Why - one won't send messages to the front desk, but another will, one won't operate the lights, but another will. So, you have to switch and swap; - overhead pool spotlights don't turn off. There is no function to turn them off. I was told they were on a sensor and would go off after 20 minutes - that wasn't the case and they didn't, so they stayed on all night. As they are ceiling spotlights, they are bright. I brought down the blinds in the bedroom but of course there are gaps at the sides where the light shines in. Luckily, I had eye shade covers with me, so sleep was possible; - sauna spotlights won't turn off. The staff and I just gave up on these as there was no fix; - the spa in the middle of the room periodically switched on making a noise even in the middle of the night. I pushed all 5 off buttons but I can only assume it was on some sort of auto function i.e. heat the water up to a certain temperature; - I was told there was no room safe which meant I would never have booked as I check one is always advertised. Later I found the room safe; - for some reason the breakfast coffee always came without milk even though I wrote it on my order. I felt sorry for the guy as after day 2 I asked him to go back to the hotel cafe/restaurant to get me some I mention the above as if they are fixed, I would have marked the hotel as a 9 or 10 and not a 7. However, I will return as I learnt to negotiate my way around these issues.

La piscine et le sauna

La piscine qui met tout la nuit pour pouvoir vraiment être chauffée

The room is one of a kind, huge with amazing facilities.

We overlooked the message that the security deposit needed to be paid in cash Despite us paying more than 50% on our arrival with the promise we would visit the ATM at the mall next door as soon as we could we were hassled by one receptionist multiple times.

Amenities

None

The facility was clean and the novelty of having an ensuite pool was fantastic!

The fact that they allowed someone to check in to my suite after 9pm without asking for my approval first. I learned after the fact and wouldn't want to be rude by driving the person away. It made it a bit uncomfortable as I lost use of some of the common areas, etc. I could not enjoy the pool properly as they slept at the living area adjacent to it. Really quite the oversight for the night staff. I still like the facility - loved it actually, and will definitely come back again. Will opt for the Honeymoon suite next time for the extra billiard table.

Location

The continual annoying staff knocking on your door 10 times a day late into the evening. The pool was dirty and we got sick. Breakfast was a shocker

Great service and the room was amazing in general. Quite the experience.

Some of the rooms items were a bit damaged like the jets in the pool. Not something really important items but like the door to the bathroom didn't close all the way. It should for this price.

The staff and our room was magnificent. A special Thanks to Ana, Danica, Colleen and Kyla.

The menu would do well with more vegan options.

Pool was almost as advertised just wasn’t as hot as we expected. Basically room temp. Our internet was horrible. Kept kicking us off and couldn’t watch live tv because it would stop a lot. Place was beautiful and the staff was excellent. But for the price I was expecting a bit more of no hassle room issues. They do have free chauffeur service in local area and the staff was super helpful.

The Luks Lofts seems like a great idea. 2 bedrooms, jet pool, modern technology. Unfortunately it just doesn't work. The jet pool is freezing cold. The complex technology is difficult to use and prone to failure. Worst of all, we didn't have reliable hot water for 2 days, despite staff attempting to fix it three times. Not being able to have a hot shower is unacceptable given the price I paid. The staff acted like this was a common occurrence, so i would steer clear of this place. Definitely not worth the money.

The only bad thing i could say about my experience would be, just a few of the jets in the pool didnt work. So no not a big complaint at all. Everything else was amazing staff,food, service

Nice hotel. The honeymoon suite is really cool. Staff is very friendly and prompt on all requests. There are only two things I have small concerns with. The first is the automated lighting system had a glitch where I couldn't turn off the lights and it took them several trips to my room to fix this. I wasn't able to go to sleep until this was fixed. I should add that they brought me cookies and milk as a sorry. The other thing I was not satisfied with is being charged for extra instant coffee when I exceeded my two daily complimentary coffee's. I just feel that given what I'm paying those things should be included and unlimited. In general, my stay here was very good.

This hotel as a matter of fact is one of the local buildings that has renovated exteriors and interiors with about 12 suites and honeymoon suite the one we got. Unfortunately the breakfast is below average and the free minibar is only 4 bottles of low quality orange juice The water and soft drinks are chargeable This hotel has been trying to be digitized but really annoying system The internet is below average as well The elevator is old and slow I don’t know about other hotels in the area since there is no international hotels series available This may be the best in the area Everyone should search carefully