Sentosa Hotel Apartment Taoyuan Branch

The hotel is a tiny bit run down.

We were upgraded to the max which made the stay absolutely unforgettable. The loft and the view was amazing. Bedding absolutely great. Hotel and flat were clean. Our maid was really friendly and nice. Breakfast was great. Nice staff. Hotel close to the metro station

Wearing a head protection for the swimming pool was not the best but we understand the reason. Sauna was out of order our entire stay. We could have done with a fridge in the kitchen, we missed it.

地理位置不错😌

卫生、 设施、

Комфорт и местоположение.

长住体验很棒！客房服务专业热情。 有绝赞自助早餐，中西餐食全都有。 前台也很专业迅速，中英双语应对自如。

洗衣房干净整洁，只是高峰时段可能需要排队，要留出余量。 部分洗衣设备有一些不太影响使用的小故障（比如烘干机计时异常），可能每年或者定期检修一次会比较好（如果放个记录本方便顾客记录故障情况可能检修起来更方便）

The hotel is very nice and in a convenient location. There is a convenience store on the ground floor and a McDonald's across the road. This made it easy to buy food and other items. We used the swimming pool and the gym. Both were good and we enjoyed using them. The laundry service was quite expensive compared with other hotels. We paid about £35 to wash a few items of clothing. The staff were friendly and always tried to help. I only met one member of staff who spoke English, but everyone did their best to assist us.

The manager Shuan went out of his way to help me with issues I had regarding my Alipay which was a big problem if wanting to travel in China. Although every one could not speak English, they really tried to be accommodating and friendly.

Mycket trevlig personal

Tråkigt att poolen inte var öppen mellan 11-16

Breakfast was good, with a decent variety, and the pool was large and very comfortable. The room itself was also comfortable – a bit outdated, but clean, which is what matters most. The park nearby is a big plus, perfect for a morning run or an evening walk.

The gym was quite basic, but still better than nothing. The location seems central at first, but in reality there’s not much around, so you often need to use a taxi or the metro (though having a metro station nearby is definitely a plus). Also, most of the staff don’t speak much English, which can make communication a bit tricky. Overall, the staff were very helpful and always tried to assist. There was one non-Chinese staff member who spoke excellent English and helped us with everything, which made a big difference.

Gutes Preis Leistungs Verhältnis, Personal Extrem Hilfsbereit:)

Close to train station

超級不清潔，好像無清埋房間。。

Style. Beautiful breakfast room. Also garden

No dining.

员工服务不错，要求的儿童拖鞋、牙刷都做到了。春节期间价格和品控做得比较好。位置离深大较近。特别停车免费，还是很大程度上的便利。

Auch wenn nicht alle Personen vom Personal Englisch sprechen konnten, war die Verständigung kein Problem. Auch bei Fragen, die nichts mit dem Sentos zu tun hattenC bemühten such alle uns weiterzuhelfen.!

Piscine avec vue sur la ville et coucher de soleil Salle de sport Chambre lumineuse (les blanches/bleues)

Piscine fermée de 11:00-16:00 Piscine froide Finitions absentes (peinture, joint douche, papier peint décollé) Certains membres du personnel sont adorables et serviables, d’autre sont froids et n’ont pas le sens du service

Alles außer das keiner Englisch konnte.

Im Badezimmer war der Silikon um das Waschbecken herum verschimmelt. Das ist eine so kleine Sache um sie zu beseitigen, aber es wurde nicht gemacht. Es war unangenehm beim Zähneputzen dahin zu schauen.

les lits sont comfortables, la chambre reste belle même si pas du tout la même que sur les photos, et la salle de bain est bien équipée tout est aussi assez propre, quelques poussières sur les rebords au dessus des fenètres mais rien de grave

le fait que la chambre soit complètement différente que les photos (chambre séparée en salon et chambre, 2 lits au lieu d'un, salle de bain complètement différente, ...) la ventilation qui ne marchait presque pas/pas du tout pendant les 5 premiers jours, donc dormir avec fenêtre ouvertes, donc klaxons et pollution qui m'a irrité la gorge toutes les vacances la télévision en super mauvaise qualité (720p mais même moins honnêtement), qui 4 fois pendant notre séjour a arrêté de marcher (heureusement ils ont toujours envoyé quelq'un pour rebrancher le boitier très vite)

Gym, breakfast, room

Non English speaker beside 1 gentleman. People smocking in the elevator lobby

Great location. Close to park museum and nice places to walk around. Close to the Taoyuan metro station. Comfortable beds, good facilities, good staff, but only one staff member speaks english. Hotel manager went above and beyond when I required medical attention going with me to the hospital and assisting me back to the hotel.

Rooms are big but not enough shelves to place my things.

Not often you’ll find a hotel suite with 4 bedrooms and 4 bathrooms. Good for big groups

The hotels check in time is 2pm. We got there at 2:50pm and were told that the room is not ready. I asked the front desk staff how long it’s going to take and she said 10mins. Ten mins goes by, a manager (I assume as she wasn’t wearing any uniform) came to tell us without any apology that the room won’t be ready for another hour because the group before was given late check out at 2pm. Late check out has always been subject to availability, it’s beyond me that the hotel would offer late check out to the group before knowing there’s a new booking coming in that day. throughout all this, the front desk staff and the manager gave such a “this is how it is” attitude with no apology whatsoever. except for the English speaking, non Chinese looking gentleman at the door, don’t come here looking for customer service. Room was so, so. Very dated and a little run down. Even though it was a suite with kitchen, there’s no utensils in the kitchen, not even a plate. And the outdoor furnitures in the balcony.. let’s just say I wouldn’t risk breaking my back just to sit on them.

Porte de la salle de bain ne pouvait se fermer completement

Çalışanlar kibar ve konumu güzel .

Çalışanlar ingilizce konuşamıyor .

The hotel was quiet good.

location and staff were perfect

n/a

It was a very nice and clean hotel with good staff. Several employees spoke English very well and were very helpful. The metro and many food options were also very close to the hotel. I was very happy with the pool-view room.

Nothing

Het hotel was prima. De kamer was prettig ingericht en het bed lag comfortabel. Ook de locatie was handig, want het lag op korte loopafstand van een metrostation, waardoor je je gemakkelijk kon verplaatsen.

De tv werkte niet en het ontbijt bleek niet inbegrepen, terwijl bij de receptie werd aangegeven van wel. Dat was jammer en zorgde toch voor wat teleurstelling.

Номер на 19 этаже с чудесным видом на парк и школу. Соседей не слышно. Хорошая уборка каждый день, смена полотенец. Есть балконы со штангой, можно вешать мокрое, это несомненный плюс. Кровати и подушки удобные. Очень хорошее питание на завтраке, большой зал, большая раздача, много разной еды европейской и китайской. Также на завтраке есть бутылочные кола, спрайт, Фанта и йогурты в баночках. Хороший выбор выпечки и ежедневно манговая панакота. Суповая станция с лапшой и несколькими видами мяса. В общем завтрак очень хороший, можно оплатить на рецепшн, на ноябрь 2025 стоимость 99 юаней за одного. Бассейн хороший, с видом на высотки, есть зелень, но нет укрытия от солнца, наверно поэтому с 11.00 до 16.00 не работает. В бассейне необходимо плавать в шапочке, если у вас нет - дадут при входе в бассейн (шапка будет мокрая после кого-то). Вода в бассейне не подогревается, бодренькая. У входа в отель магазин 7.11. В фойе отеля неограниченно черный кофе из машинки, сливки, лимонады и чай - очень приятный бонус, с удовольствием до и после прогулки отдыхали за чашкой кофе. По отелю ездят забавные роботы-доставщики, это вообще супер милое дополнение к отдыху в современном Китае. Отель находится в 5 минутах пешком от метро. На рецепшн разговаривают на английском.

Когда зашли в номер был жуткий запах курения. Ещё сутки выветривается. Мы не курящие, для нас это было большой неприятностью. Но потом узнали, что есть этажи для некурящих, имейте ввиду и спрашивайте при заселении. Окна грязные со стороны улицы, хочется любоваться видом города, но грязь сильно мешает.

地點方便

並無如預期提供升等

Very good bathroom with a hot tub and a shower. Very good bed.

Everything else is a bit shabby and outdated.The stuff doesn't speak English

Рядом с метро, когда-то отель был новым, красивым и люксовым. В целом более менее чисто.

Сильный, глубинный запах плесени начиная с ресепшн и заканчивая номерами - мы меняли несколько и в каждом был запах. Видно, что за отелем плохо следят - окна не мытые около года, много брызг подтеков, разводов и т.д. на всех окнах, панели и стены в лифтах и т.д. тоже грязноваты и поцарапаны, перила пожившие и т.д. Вроде мелочи, но создает общее впечатление. Но в целом норм, переночевать можно.

The hotel service is excellent and the hotel environment is wonderful.

ホテルの入り口が分かりにくい以外は、すばらしい

Nice and cozy

Расположение рядом с метро, удобно добираться, много кафе и ресторанов в пешей доступности, парк в 5 минутах ходьбы

Отелю требуется ремонт, номера не выглядят уютными и чистыми, стены и потолок в пятнах, мебель старая, одеяла и подушки неудобные, в номерах очень высокая влажность, запах сырости, плохо дышать

地方清潔很有禮貌

沒有

無太大問題，舒適度過幾天。

My 2nd visit and stay there after 1st good experience. Didn't know my room was upgraded during my 1st stay. Thus my 2nd stay I need to upgrade n pay the difference from package deal which flight and hotel package deal. Only disappointment was there's no more free movies to watch from the room TV. Internet much slower as compared to 1st stay. As was the washing machine and dryer,suggest they do some housekeeping maintenance to it. At times the washing machine was quite dirty after several usage. Overall it a good stay throughout

Place was much older and dirtier than it described in the pictures.

Staff was helpful in advising me on vegetarian food options. Thank you, SHAUN. It was good to meet you. Overall Facilities are good. Special thanks to Shaun.

Slightly old interiors but absolutely fine

Women's staff were really helpful and kind

Everything was good

The hotel is clean and the rest area is fantastic. I like the coffee machine in the rest area and drinks there is for free.

Staff needs to speak English

All Sentosa are good deals wether it is Feicui, Majialong or this one Taoyuan. I just prefer the other building close to lobby

Nicely located, friendly staff, clean room, decent breakfast

Swimming pool closures from 11.00-16.00!!

There are a fair amount of eateries just below the hotel which is convenient

Toilet door after closing left a gap. Truly a design fault. Unfortunate the system don't allow to send photo

I liked the facilities. We had a kitchenette which we didn’t make use of but which was very nice nonetheless. The best part was checking out. We were startled to meet Shaun, who is not Chinese, on staff. His English was perfect and talking to him was nice. Her assisted us to load our bags into a Didi and negotiated with her when she resisted taking our suitcases.

The front door faces a back road behind the main street of the shopping complex, and there were no signs on that side to point us around. This is a small issue, but we had six bags, so that added a bit of stress.

Friendly people. They helped us with our luggage.

The two rooms we requested were in separate buildings. The hotel rooms smelled strongly of cigarettes, and the bathroom was not well maintained.

the rooms were very dusty

Cheap and everything have including washing machine and kitchen

Cleaning

Location and the room is big

Old furniture and very old TV Toilet door in the master bedroom are so dangerous, slide door are loose and a screw was found on the floor.

편했습니다 !!!

The location beside Metro station.

The door of bathroom isn’t completely closed , and the receptionist doesn’t speak English well.

the room was clean, thats all. breakfast ok and facilities ok (sauna wasn't working).

The manager Shaun wasnt professional at all. we booked a 6 person room but the manager told us they only have room for 5 person (2 king bed, 1 single bed). The booking clearly show 2 king bed and 1 twin bed. Then they request us to pay for an additional bed (which wasn't really a good bed) We also had to insist to get the breakfast for everyone. The staff keep remind us that they cant do anything because we booked through booking.com. Not professional at all. The additional bed cost 200 rmb but was horrible, like a jail bed. you could feel the spring and the matress was very thin. Overall we paid 2200hkd for this room and it was an horrible experience. Because it wasn't enough, during checkout they didn't start argue when I ask for receipt and bill. Again they keep remind us that I should check with Booking.com. After 15min talking, they release the bill.

i choose that hotel because close to the dive centre

Excellent stay. Not all the staff speaks English, but one person was really helpful. Mit google translate hat die Bestellung von Taxi usw. gut funktioniert. Free coffee and nice lounge. Near subway station, easy access. Would book again

位置近桃園站，只需步行5分鐘,酒店洗澡門破損造成漏水出去,令到成地水,浴室門又不能完全關上,令到外面都看見浴室裏的情況。另外房間較上次殘舊，電視櫃邊破損。

地點近地鐵站,步行只需5分鐘內,酒店整潔,服務態度良好

Cleaning, Amenities, Breakfast, staffs Location was great Muslim Restaurant nearby

There was water leakage in the shower. Whenever you take a shower the whole bathroom/toilet area got flooded.

Very nice staff, great breakfast, people in their Western Restaurant are very kind, the manager Ms Cai and the the intern Shanbin Wang are very helpful. If you have any problems, get Ms Cai she will help you.

The hotel can be reached with Line 1 Shenzhen metro Taoyuan stop, or by taxi (very reasonable price) directly from the ferry port or airport. The staff was always very helpful. A special shout-out to Shaun for helping translate how to use our foreign card, all his helpful hints and friendly help. The hotel is right out close to a beautiful park for a nice walk, as well as has a 7-eleven for delicious snacks and cappuccino, or any other needs, and the best icecream! It was super comfortable and quiet, very beautiful room and best price and comfort! We'll be gladly back!

A small thing, but for couples relevant. The bathroom door couldn't be completely closed, there was a small rift as it was unleveled, could be fixed. Another small detail, maybe adding a help in English on how to turn the humidity remover, as add-on function to the air-conditioning (there are two different settings).

The hotel is beautiful, but almost nobody speaks even basic English, which I found strange as it's a 4-star hotel. The pool area was a bit gloomy. There was no music, no nice vibe and you had to wear a swimming hat to enter the pool. Just the atmosphere of the pool area was a bit cold. The hotel itself was at a nice location, the staff was semi-helpful, definitely not smiley. The room I booked smelled like cigarettes so the staff was kind enough to upgrade me to a better room that didn't smell. I enjoyed my visit in China.