Wanyue Grand Skylight Hotel Shenzhen

冷氣不行，服務態度一般

I reserve this via Hotel.com before 45mins arrival; but front desk staff spent 15mins to double clarify my booking. Next day the restaurant staff and front desk staff told me no breakfast include in my reservation, and have to pay extra breakfast fee Finally i refuse it and check out as well as complaint this upset breakfast case, another front desk staff told me this is their internal communications mistake. No idea any information transferred issue between Hotel.com and this hotel.

房間煙味很重

Very average hotel except location, right next to metro station. Breakfast was very ordinary & Wi Fi was extremely slow. Hard to find English speaking hotel staff.

깨끗하고 편리해서 만족스러웠습니다 조식도 괜찮았습니다 그런데 방의 환기가 되지않아 답답했습니다

If Wifi is mandatory for you, DO NOT STAY AT THIS HOTEL AT ALL! I spent 6 nights during a business trip and it was the worst internet I've ever got in my life since the years of DialUp connection. I had a lot of work to do on the internet, but I could work only when the internet decided to work (which is a 50/50). And I'm not talking about VPN or blocked sites, because I don't use VPN and I didn't need to access any blocked sites. It's just their internet that is very very bad. Half of the time it simple doesn't work, and when it works, it has a turtle speed. It's unnaceptable that a hotel for business like this has this kind of problem with internet. And you can't say I was on a bad week because if you read the other reviews, you'll see that everyone who writes about the internet, just give negative feedbacks. Indeed it's a nice hotel, if it wasn't because of the internet, I would rate it 4 stars. So if you don't need internet, enjoy your stay. If you need, run away to other hotel.

チェックアウトの手続きが遅く、態度も悪い。 決済通貨を断りなく日本円に変更されて、中国元決済だからと嘘をつくマネージャー。

廁所居然無有蓋。附近是地鐵靈芝站，行10分鐘有個商場，對面有間串燒宵夜

bon hotel pour Baoan le wifi est par contre vraiment nul ! impossible de travailler

Do not like the road construction nearby. Like the proximity to metro station.

地鐵沒日沒夜施工，超級影響休息，房間燈光略暗，水溫乎冷乎熱，退房時光等開票等半小時，超級沒效率。

朝食メニューを変えてほしい。

飯店電機故障, 一整天室內無空調, 一直到晚上10點才供電, 真的是獨一無二的特殊經驗. 飯店整體良好, 設備新穎, 推薦.

飯店整體優良, 設施新穎. 早餐有點弱.

施設は充実していてとても良かったです。

그동안 해외출장 다니면서 이런 최악의 호텔은 처음이네요. 위치보고 선택했는데.. 실패! 화장실(하수구) 냄새 토나올 정도입니다. 옷장에 와이셔츠 물뿌려 걸어두고 다음날 입으려보니 옷장안 악취가 옷에 배어서 도저히 못입겠더군요. 규모만 큰 오래된 호텔의 전형적인 모습. 비추!!

Very good location .good breakfast and room comfortable

This is a great experience for them, the hotel nearby MTR, their staffs were so nice and helpful.

周圍附近全部都沒日沒夜的施工，完全無法休息

No qualms at all about this hotel. Great value. Will surely come again.

Very noisy. You can hear every single noise on the street and the hotel is right next to two main boulevards!

방은 괜찮은 편이였으나 창문이 100%다 안닫히는 방도 있어서 에어콘 틀면 맞바람 소리에 시끄럽습니다. 요즘(4월)은 앞에 계속 공사중이라 아침 6시부터는 공사소리가 시끄럽구요. 위치는 괜찮지만 짧게 머무는걸 추천합니다. 좋은 호텔인데 관리가 잘 안되는 느낌이에요. 아 참고로 마사지는 불건마이니 참고하세요. 돈 아까워서 그냥 나왔습니다.

入住时额外预付早餐费用。 但是早上餐厅却说我没付钱，不给吃。 退房时，柜檯说早餐费用是不能退的，要收取早餐费用。 向柜檯反应问题之后，一直都没收到回覆。

Hotel correcto en general. Con muy pocas excepciones, no hablan en inglés. Bien conectado con la red de metro (tiene una estación justo al lado del hotel)

啦叭聲持續整晚

地下鉄駅からすぐで便利

Great service ! My flight departure time was late evening. I was asking the front desk if i could check out late then she extended my check out time to 14:00 right away.

交通比较方便，出门口就是地铁站，前台服务不错，酒店环境比较干净。

空港からの地下鉄11号の駅の上にあり交通の便は最高です。この地区は再開発中で、ホテルとしては、古いですが、歩いて１０分程度の所にショッピングモールがあり飲食店もたくさんあります。玄関の改装工事が完成し、内装の改修もすれば、良いホテルに成るでしょう。ただし現在の状態だから宿泊料は、この価格ですが、改装等進めば、この価格ではなくなるのでは、

環境很好，酒店前有很多吃的、附近有公園、又有百貨公司購物中心，酒店服務好客房乾淨整潔

房间打扫的干干净净

Good stay. Will stay again

酒店號稱五星, 但是房內空調不冷, 網路每天早上固定斷網, 樓下車流量大喇叭聲不間斷. 早餐廳菜色雖豐富, 但水處區有許多果蠅, 不太衛生. 在靈芝這個地段, 估計只能住這了吧. 酒店對面有一服裝商場, 可以淘些便宜好貨. 走路5分鐘可到大型中洲購物中心, 還可以.

먼저 금번 출장에서는 호텔 선정시 고려한 사항은 심천 공항과의 지하철 연결여부와 이동 거리여서 선택하였다. 호텔 바로옆에 5호선 링지역이 있고 공항까지는 2 정거장 후 공항선으로 한번 갈아타면 가능하여 매우 편리하였슴. 호텔은 구시가여서 전반적으로 내부 룸 시설은 오래되어 보통이였고, 프론트 데스크 영어 서비스는 만족할만하였다. 호텔 바로앞으로 metro 라는 대형 마켙이있어, 한국/일본 상품과 주류등이 잘구비되어 있어 매우 편리하였다. 심천의 중심 번화가가 아니라 유흥주점은 2블럭 후에있으나, 바로 뒤 큰 공원이 있어, 아침에 운동을 할수있는 장점이 있다. 전반적으로 아침 부페는 수준급이였고, 가장 큰 장점은 가격이 530 위엔대로 매우 저렴하였다. 따라서 우리같이 여러명이 4room/4nights를 하는경우 비용측면에서 매우 효과적이였슴.

It was hot while I stayed here and regardless of what temp you set on the air condition . It would not go below 25 c . The management said it was too expensive to cool any lower than 25.....

11Fに泊まりました。あくまでも主観ですが、朝食はかなりおいしかったです。部屋の設備類が古いのと部屋の中がややかび臭いかったですが、比較的快適に過ごせました。 3人で泊ったのですが、デポジットが400元でした。

之前在其他訂房網站就有訂過這間，只是這次是由EXPEDIA預定，每次出差到深圳大部分都會住這間，這間最大的優勢就是地鐵出口在酒店旁邊，房間也還可以，該有的都有，唯一比較可惜的是這間酒店比附近的酒店還貴一些，但因為交通方便、房間乾淨，所以我都住這間了。

good location

地下鉄の駅の上にある、立地の良いホテル。　部屋、浴室、洗面台は新しく綺麗。宝安地区では定宿にしている。朝食のメニューは豊富だが、少し高い。近くに新しいショッピングモールがあり、レストランが多数あり、便利

Excellent facilities but street & construction noise is significant in some rooms - they did address by moving us higher & to other side. We reserved and paid Expedia an extra person fee for 3 adults (which I assumed meant we would have a roll away or some bed for this third person) but no. They had no possibility of fitting 3 people in the 2 twin or one queen room. This created a huge problem, which manager Gavin addressed, but we had to pay a lot extra for upgrade to a King/twin room which wasn't offered on Expedia. Other staff members spoke very limited English, which sometimes made it hard. They do not have a business center, which would have been very useful to me. But happy to say hotel is right at Lingzhi subway stop, which is fantastic.

窗戶被風打得很吵，停發出聲音，整晚吵醒了多次，很少酒店會装這款窗。

넓은객실.괜찮은 아침식사.편리한 위치..다음에도 또

심천 출장 길에... 도심 이동, 친절한 인포, 적절한 아침 식사 만족합니다^^

大きなチェーンのホテルなので、サービスも安定しており、部屋も快適です。リネン系も清潔で、とても居心地の良い部屋でした。日本人の宿泊者も多く見受けられたので、ホテル側も対応には慣れている様子でした。ただし、日本語はほぼ通じません。でも、サービスの安定感があるので問題ありません。

使用過的杯子沒清理, 直接蓋上杯蓋. 但近商場和地鐵.

The area wasn't my favorite as a business/tourist, but still had some great restaurants within walking distance, and the biggest mall in Shenzhen within two subway stops. It was very convenient for our local office in the area though. The breakfast seemed to have something for everyone. The fitness center was so-s0, but sufficient in some ways. Aside from a random water bottle that was on the floor behind the front door when I first checked in, the room was clean and comfortable. Would be great to have 1 or 2 more english channels, but not sure if that's status quo for China or not. Overall, I'd stay there again and can recommend it to any travelers headed that way. The Internet was not that great. That was probably my biggest complaint. It worked, but was spotty.

everything was great

We have 2 room booking with the hotel. the stay was good, area was close to business meeting. but after coming back we found out that we were bitten by bedbug in one of the hotel room. so do check if you have encounter the same problem and feedback in the lobby

Stayed one night / checked out early. Originally given a room on lower floor - these have not been upgraded and are very rundown. I believe newer rooms are on the Executive Floors - 27 to 32. My room on the 32nd floor was nicely renovated - no complaints. However, was unable to reduce the air conditioning temperature, and there was a terrible musty / mildewy smell in the room. I have never experienced something this bad. So bad, that you could not sleep properly. The executive lounge staff were friendly, but food / drink options were very basic, and the mildewy spell seemed to pervade here as well. Only opens 12:00pm - 10pm. A couple of the front desk staff spoke passable English, and to their credit were helpful.

The carpet looks dirty and believe not vacuumed. The pillow and mattress were not comfortable.

As a Gold plus member of Expedia , I am really so sorry to stay one night in this hotel . To undrestand you better , imagine , you have gone to a very good restaurant , very good food , best services ,.... but they do not give you spoon and fork to eat the food , if yes , then how you rate it ????? To let other knows , I stayed one night there , at night , I went for sport and all my cloths wet of sweater , as time was short , then had no time to wash and dry it , so as usual as other hotels , I took the laundry bag and put my dirty cloths to take home to wash. after I left hotel , one of the staff called me and told , why did you take the bag , please send it back or pay 30 RMB (less than 5 $ ) , I told het the story , after some times again she called me and told , our management did not accept , pay the money and bring back the bag. to repect them , I sent an email to management and told him the problem , they did not replied , the staff again called me, I told her that I sent email and she told that she would chase them to answer , but not any answer , just lady asked me to pay or send back, then unfortunately , today I found a guy from shenzhen , I asked her to take the bag to shenzhen and give it back to the hotel .'I am very very disappointed for such as poor minded management . I wish , they had a mark on th ebag about the price , then it would be much more convenient for me to pay and take the bag and not to be chased several times for such a unworthy items .