Seventh Heaven Hotel and High Bar vs Similar Hotels

Room quality received mixed reviews with guests expressing concerns about cleanliness, maintenance issues, and uncomfortable conditions.

Mixed to negative: reports of small rooms, very hard beds, sagging/itchy mattresses, occasional cockroaches, noisy rooms under gym and AC too cold; some internal rooms without windows but bathrooms clean.

Comments about old facilities and discomfort in the rooms indicate below-average quality.

Guests consistently mentioned cleanliness issues, including dirty rooms, unclean beddings, bugs, and unhygienic conditions.

Multiple reviews note clean, bright rooms and good housekeeping; generally praised for cleanliness with no widespread reports of damp or dirt.

Several reviews mentioned old and dirty towels, as well as general lack of cleanliness.

The hotel's proximity to key locations was generally appreciated by guests.

Central and convenient for attractions (markets, museum, palace) and easy to organise days from, but multiple notes about traffic/noise in the area and a small walk to some shops.

Location received positive remarks for being close to various attractions.

Service quality varied, with some guests acknowledging friendly staff while others criticized poor maintenance and responsiveness.

Consistently excellent mentions of staff (Sivling, Sreynith, Nimul and reception) being friendly, helpful and attentive; several reviews single out warm, helpful service.

Mixed reviews with some noting unfriendly service at check-in.

Food and beverage services were generally acceptable, although some guests desired more variety.

Breakfast is frequently praised as varied and good, though a couple of guests found it merely 'okay' or listed breakfast as a minor negative.

Breakfast options were limited, but overall quality was acceptable.

Amenities were adequate, with guests appreciating the basic features provided.

Gym praised as excellent with decent equipment; breakfast buffet regularly mentioned as varied and good; minor issues reported (no TV connection in one case).

Limited amenities such as old towels and broken fixtures noted; generally adequate.

Opinions on value for money were divided, with some guests feeling the prices were reasonable for the services offered and others indicating dissatisfaction.

Several guests explicitly state good value and excellent rapport qualité/prix; generally seen as good value for Phnom Penh.

Value perceived as fair but affected by cleanliness and room quality.