Shanghai Joyful Star Hotel

The hotel is excellently appointed and the free shuttle service to and from the airport is excellent and can be used to link with the Shanghai Subway during your stay as well as to and from Pudong Airport. Everything was spotlessly clean and, apart from lack of coffee, the kettle and tea tray was also greatly appreciated. The surrounding shops and restaurants gave plenty of scope to feed yourself and the complimentary tea in the reception area was a superb little touch. Very reasonably priced for the standard and what you got. You would do well if you found better value for money.

Amazing service and location for one night overlay.

301''305staff good and helpful

Great airpirt hotel.

Comfortable room but would appreciate if it was fitted with USB sockets for charging of phones, etc. Fairly decent breakfasts provided.

This is a very simple, but very good place to stay. The front desk staff are friendly and the shuttle service is on schedule.

What a gem of a property. Free airport shuttle. Modern interiors & rooms. Great staff who are very helpful. Great buffet breakfast on the 2nd floor. Only gripe I have is that some of our group rooms had soft beds, some rooms had hard beds. Other than that - great stay!

Fantastic property. Great staff. Convenient location surrounded by many shopping & dining options.

The location is great. Staffs are nice. Free shuttle bus. Room is spacious and clean.

Old looking outside and area

シャワーの排水が非常に悪かったです。

隣の部屋の声はよく聞こえます。 送迎車の時間は、正確で便利です

깔끔하고ㅗ 서비스좋음 다만 일반적인 대화도 들릴만큼 방음이 안됨

Excellent hotel Near airport

The staff was super helpful and accomodating with our check-in/ check out. Fantastic rooms and hotel ammenities. Location was perfect for us for a quick lay over in Shanghai, with many local spots around. If you’re staying for more than a couple days - it was a 10 mins Uber to closest station and 45 mins on train to city center. Overall extremely happy with everything. Airport shuttle was also easy and efficient

Realmente me sorprendió la amabilidad y más la que traía un número como un distintivo decía 302 muy buena Recepción.

空港から無料のシャトルバスが利用できて便利。ホテルから空港へのシャトルバスもある。部屋も清潔で十分。周辺に飲食店もあるので食事にも困らない。朝食も朝5:30から提供しているので便利。トランジットで１泊などの使い方にピッタリ。

Good.

It provides free shuttle to/from the property to the airport!

Modern facilities. Would have been even better if USB power points were available.

満足です。 空港シャトルバスが有って、便利

Very clean hotel but very loud because of the trucks driving around. My neighbor was loud and I could hear everything which disturbed my sleep

The hotel was innovated, it is much better the condition 7 years ago. The shuttle service to PVG was on time. There are so many local restaurants nearby the hotel, some restaurants open 24 hours, so convenient. By the way, the lady with employee number 303 is very friendly and helpful.

Perfect for what I needed.

Very good service, convenient airport shuttle from the facility, accessible nearby public transportation, and tasty breakfast

The customer service was not that great.

Excellent value, shuttles from airport and to Disney were great. Lots of restaurants and shopping nearby.

This hotel is clean and safe. The front desk is very helpful and friendly. The price is quite reasonable. Free shuttle to/from airport and free breakfast are good bonus. My stay is 5 star experience.

Front desk are very friendly and nice but room service wasn't so nice when we stayed in, no facial tissues in the room.....hahaha. street noise is not isolated from outside.

Good

Excellent staff at check in. Went above and beyond to try abd help me with airline problems online. A pleasure extremely good value. Thankyou

The room was very large, had a strong aircon and the bed was super comfortable. Felt like sleeping on a cloud. It was a great choice for an overnight layover. The room was very clean as well. The only thing missing was a small fridge. Their breakfast was good enough. They also had a convenient and free airport shuttle that picked us up late at night. I would happily stay here again.

When you enter the lounge maybe understate the property.

i like that they have free bus transfer from and to the airport

Good location and the service is very good.

Staffs are really nice. Breakfast has a lot of choices. Steamed vegetable buns are delicious. They are handmade by their kitchen staffs every morning. Enjoyed!

We had a family room. Good experience there.

It’s almost impossible to get the pickup service but dropping off is very good.

The shower was not working that well

I had an overnight layover in Shanghai and decided to get a hotel nearby and this came up as one of the affordable options with shuttle to and from the airport. Nice, little hotel. I got in around 10pm at night and was quickly checked in and told about what time to be ready for the shuttle to the airport the next morning. Room itself was clean and comfortable; bathroom had the basic amenities like soap and shampoo (grapefruit and they smelled great!). Water flow was strong and warmed up quickly. It's so nice to be able to freshen up before continuing my journey. In the morning, the same staff who checked me in the night before already prepared a paper bag of breakfast to go (since I was leaving before official breakfast started). Amazing service! Took the free shuttle back to the airport and off I went.

Great staff, easy transfer, comfortable room

After 4 weeks of travelling the last thing i wanted was a plane delay and hours stuck in the airport, booked the hotel and immediately got full details including photos of the free shuttle service from the airport. A short 15 minute drive and arrived at the hotel, met by a wonderful freindly lady on reception (who could also speak english which helped immensely)who allowed me to check in early and offered me breakfast, later on also advised me on where to go for local shops and booked me on the free shuttle later back to the airport. My flight ended up cancelled and unfortunately the night receptionist wasnt as fluent in english so i couldnt get any assistance with extending my stay at the hotel so left for the airport to sort out my flight. Clean amd comfortable room, shops and restaurants within walking distance , free airport shuttle service both directions , hotel dont quite look like pictures but all in all a great alternative to the airport allowing a decent sleep and freshen up.

They have Suttle bus to pick up the guests. The room is smaller than the posting, but clean and neat. The bed is comfortable. The breakfast provides the variety of options.

We had a lovely stay, staff helpful but the location is best suited just for the airport. Had to book taxis to go into Shanghai itself to explore. Plenty of places to eat around the hotel though

Shuttle bus is good, but it's noisy

staff is friendly. everything is good. great value.

Great!

Hotel needs to makes guests aware before arrival of exactly where they can board the hotel courtesy bus at Shanghai Airport arrivals.. In fact, we did not even know that the hotel had an airport courtesy bus and it cost us an expensive cab trip to get from the airport to the hotel. Would have been far more satisfactory to know where to board the hotel bus at the airport, and the hotel's airport schedule. Staff were helpful, however, despite the language difficulties.

Staff was helpful, room was spacious and clean, food was good, and the free airport shuttle was convenient. There is also a bus stop right outside the hotel that goes to the closest subway station so commute was very simple.

All good.

The hotel is abit far for the main Shanghai area but it’s best for one nice stay if you have transit flight . Most of the hotel staff were awesome except few. Best staff of the hotel was Sun Jialing, her hotel employe number was 305 . Her customer service was exceptional . Definitely recommend her if you want any personal assistance.

For a stopover it was perfect. Staff were super friendly, allowed me an early check-in and great breakfast. Surrounding area had loads of good eating places too. Shuttle service easy to organise and bang on time

It is very close to the airport and it is very reasonable price for us to stay a night there. The room is clean and comfortable.

Airport pick-up took too long time

The lady at reception was really good . Spoke English which was help . When she realise we booked king bed by mistake instead of two single beds . On requires of two single beds she upgraded us to family room . She was kind . I forgot her name . She was at reception on 13th May evening around 9-10 pm when we checked in .

Very clean facility, friendly staff

Closeness to airport. Staff helpful.

Excellent airport shuttle service!

Very convenient to airport.

It is a nice place to stay. Staffs are very friendly.

Quite good condition for an excellent price. Shuttle service is quite convenient.

It’s was a very cosy set up and very clean. I would stay there again.

Friendly, helpful, pick-up & drop off very well scheduled

It was better than expected. Very clean, quiet close to many restaurants.

Free shuttle bus from airport. Shuttle bus to airport allows easy connection to train lines. Near food and convenience shops.

We enjoyed their breakfast. The staff were courteous and kind to offer us tea as soon as we arrived. One staff even escorted us to our suite. We were picked up from the airport upon arrival and dropped us to the airport the next day to our connecting flight. With this price, you don't expect a new building with a nice carpet flooring especially the hallway.

Good service staff, clean rooms, customer pick up and drop off to airport are excellent.

They have a system and everything works accordingly.

The front desk used google translate or something similar when I asked about air conditioning. Very effective.

Nice clean room good location and free shuttle bus service

No frills but fine for a night and close to the airport. The receptionist was very nice and spoke decent English. I had a problem with the address and was left by the taxi at another hotel as it was not possible to find the hotel by using the address at hotel.com in English. This was a less pleasant experience as a female traveling alone in the night with limited internet access and no Chinese skills, so please find and use the address in Chinese.

clean and comfortbale, essy to get shuttle from sirport to the hotel

Hotel was not updated and you guys charge me double the price and do not refund me my money I would never use a Expedia Again!!!!!!!!!!!!’

Hotel was not in a good location, it was raining heavily when the taxi dropped us there, the floor at the front desk was flooded with water and some lady attempting to dry it was not doing a very good job, very dirty carpets, small dingy room, no air conditioning, language barrier didn't help as the translator's accent was super strong. Checked in and checked right out and booked a different hotel. Don't waste your money, you will be very disappointed. Was the worst experience I have had booking with Expedia. Also the address Expedia has for the hotel is wrong, there is no morningside rd, the street is chenyang rd, taxi couldn't find it and cost us much more searching for it as google is not allowed. Major hustle.

Good no frills airport hotel.. Prvided free airport pickup.

It was OK.but the location is at busy road, very noise.

Shuttle service both ways were on point! Both drivers were very kind and helpful. Front desk agent at check-in was not welcoming but did her job. My room however was unable to provide me a good night rest before my 14 hours flight on the next morning. It located right beside the elevator and was horribly noisy. There was no external window facing outside of the building from my room but a fake window directly facing the corridor. Due to the odd position of the curtain, it was unable to block the light from the carridor but allowed it to shine directly into my eye while laying on the bed. I could hear the noise of the elevator and from the corridor all night long. It sounded like something hit the wall beside the bed when the elevator started or stopped. The mattress was also way to hard for me and I could feel the springs poking my back while trying to sleep. I gave up on breskfast as the restaurant was filled with tons of teenagers who were on some kind of school field trip so there was no comment for breakfast. Well... By all means, it was a very cheap hotel which provide a room with bed, private shower, and round-trip shuttle. Quality may be lacking but I got what I paid for. It was better than stay at the airport lounge while having a 10-hour layover, but it definately didn't provide me a good quality rest. If you concern about rest.well, I suggest you look somewhwere else. If you decided to stay here, remeber to ask a room away from the elevator.

near restaurants, markets and free shuttle to airport, disney

They give early check in and late check out. This is really helpful especially your flight arrival/departure fall in odd hours!

Extended check out till 6pm is most welcome with free shuttle bus every hour to/fro airport

Was unable to communicate with the staff about arranging a taxi to pick me up from the airport as no one followed up with me from hotels.com (only a phone number for hotel was given and I was unable to call from another country). The room was ice cold and took quite some time to heat up. The front desk person, who didn’t speak any English, continues to call 3x around 3 In the morning to say that I needed to pay for the room which I thought I had already done so downstairs. The food at the breakfast buffet was just okay at best and I wish I would have chosen a better hotel to stay at in the end.

ok Area is nice with lots of grocers and restaurants

We stayed here on our layover from the airport to Bangkok, they had a free shuttle which was perfect. Once we finally found the shuttle it was about a 30 min ride to hotel, not bad. They had continental breakfast but we had to leave back to the airport before they opened :( overall nice rooms and clean. Had an interesting experience walking out to find food that night!

Convenient, but very modest rooms.

The hotel was clean. The staff were very friendly and helpful. Breakfast was a buffet of foods I'd expect for lunch or dinner at a Chinese restaurant in the US or Europe: fried rice, stir-fried & steamed veggies, steamed dumplings, fried fish, chicken, pork, corn on the cob, sweet potato, etc. It all tasted good; was just unusual for my husband & I. The free shuttle to the airport gave us a way to get to the metro without paying. We also took a cab to the nearest metro station. That cost about 25 yuan.

no body was availble at the airport for pick up and no help from the staff to guide us correctly.

This is a good comfortable hotel no cigarette smell good breakfast and every comfortable for the price those wh complain are stupid shuttle bus excellent and on time

Hotel and room was smelling like a cigarette factory, mosquitoes everywhere and in the rooms, the area and location not good as well we’ve stayed at the other location before and my wife wanted to try this location!! BIG MISTAKE, will not stay here again.

The hotel provided good transportation to the airport and the breakfast menu had improved. The only downside was our room had quite a bit of mold near one side of the window.

The hotel room was clean and there were many places to eat around the hotel.

Nice,easy and comfortable place to stay for one night and transfer to another flight the next day

Dirt environment and noisy, not a good location to stay.Its far from the airport, but mentioned on its site that it's very close.People don't trust

Late arrival and check-in but the airport shuttle came to the airport and picked us up in the midnight hours.

Very happy with our stay at this hotel. It is confusing to get to as the hotel is listed under 2 different names and shows 2 different addresses, it is the one hotel. Joyful Star Hotel - Disneyland Chenyang and Joyful Star Hotel - Pudong Airport are the same place. Location is perfect, shops and supermarket around the corner, free shuttle service to and from Disneyland and Pudong Airport. Breakfast is basic buffet, Asian style, included in room price. The bed in the room is extra large and comfortable, with 2 very nice pillows each. Our only small issue was that this non-smoking hotel smelt of smoke and in particular, our room smelt quite bad from smoke. The shower was great with a large rain shower head, our best shower out of all the hotels we have stayed at on this trip. There was no fridge in the room which may have been a problem if we had been staying longer and our room was on the inside of the hotel, so we had no window, only a curtain covering a "window" to the corridor. A/C worked well and was quite chilly. 100 Yuan taken at check in for deposit, don't forget to keep your receipt. Overall this is fantastic value for money and we would not hesitate to stay here again.

a basic hotel, absolutely decent for the money, the room was clean and had plenty of space, the staff friendly and helpful, a surprisingly good selection of small chinese restaurants/fast food nearby. taxis available 24 hours. wifi not so satisfactory.

Fine place for overnight, convenient to good food. Friendly staff.

Was a nice basic hotel. Good for the price. Comfortable bed with clean environment.

no matter how late you check in, if you need a transfer to pudong airport at anytime, you can simply jot down your prefer timing on the paper. and it is free of charge! staff are helpful and nice. will definitely stay here again :)

Room was dirty. Rug had too many stains. Had to take a taxi to get to subway. Breakfast was a disaster, worse we ever had in China. Food made my wife sick! Language was a problem even when we used our English - Chiness translate book. Front desk had to difficult a time understanding BUS or SUBWAY. Was it on purpose? Mattress was a boxspring with a way to thin pad on it. Boards came through pad which made it too difficult to sleep. Other hotels use a box spring, but not with this thin a pad. If rug was clean we would have had a better nights sleep on the floor Toilet did not work: water tank valve kept sticking which prevented tank from filing. We had to remove tank cover and tap valve to get water into the tank before flushing A/C did not work. A/C also provides heat in winter which probably means you will freeze your can. DO NOT STAY HERE!!!!

Good only if you want to be near the airport, the other Joyful star is much better , Joyful Star 1 as rooms are renovated. Nothing much in the area. Easy transport to Disneyland.