Amansari Hotel Nusajaya

Hotel was clean and tidy. Staff were very co-operative and care taking. Breakfast for vegetarians were not at all great. I ate bread and butter and some fruits. Fried rice was prepared by chef but was average. Coffee experience was awesome. No swimming pool and activities for kids at all. Outside of Hotel is not so great … location is very average.

Bathroom was in bad condition; toulet seat was broken, door latch was not working, and there was no curtain so bathroom was getting in a mess. Sofa-bed was in terrible state; bed spring were poking.

The sofa bed was dirty but the hotel was able to provide me a bed sheet to cover the dirt.. toilets were not very clean.. buffet so so.. i hope they would improve on those aspects

Wrong room type was provided by hotel due to the incorrect information provided by Expedia. Not able to resolve on site with no support from Expedia during night time.

I lost my wallet in the hotel, staff was patient and accommodating and found back my wallet with proper honesty. It’s definitely a worthwhile stay with integrity

Good location with a lot of convenient shop around. Crowded for b’fast time and some guest noisy in the late hour.

Booked 2 rooms for 2 nights, which totally look different from their advertisements on Expedia. We felt like we were catfished. The unbearable musky smell is too obnoxious, AC is NOT cold enough to give us a comfy stay. I called the reception and requested a room change but they didn’t even bother to make an effort. The toilet is yucky and flooring is sticky. They don’t even put towels inside and I have to call to their housekeeping. I don’t think this is even a 4 or 3 star hotel. I will never come back in this hotel again.

Will never refer this location. Very bad

We have 3 people sharing the room. We only get towels/toiletries for 2 people. When the toilet paper was down to half roll. We called for more, they only brought one roll. The bathroom design allows water from the shower to floor the bathroom floor since there is no shower door/curtain. Our used coffee cups were not replaced with clean ones. Overall, we are disappointed with the housekeeping service.

So much mold in the bathroom.

Clean. Happy to stay in here but only thing that irritate us is about the FO processes.We think is a bit complicated. Accommodate guest need in non peak season not a hassle !!

Environment

Rooms were ok and there are some amenities around the area. But the towels smell a bit funny like it was not washed throughly. Overall a fair and reasonable hotel stay. Breakfast was good thou.

Family suite 1 - The room was comfortable for family. But no iron in the room. Nearby walking distance for halal food is only mamak restaurant.

i just like the room only, but i dont like their staff manners.

Convenient location to Legoland. Dislikes e super hot lobby, little choice on breakfast selection

toilet choke. smells sh**ty. floor trap in toilet missing. soap holder shaky. cant put my bath foam. no towel rack in shower area. ac not working. adjust temperature to 16° but still room is warm. reception lobby no ac. hot and stuffy upon check in. breakfast is so-so. fried rice is hard. fried noodle is oily. not much variety. no bedroom slippers. staff is unhelpful. called front desk and operator multiple times but no reply. had to personally went down. was informed only 1 technician. 1 male staff was very rude. another hotel guest was giving feedback on her room but was shouted at and went into a back room and hurled vulgarities. he then took his bag and went home! parking is nightmare. alot of lots were taken up by tour buses. would never booked again!

No one pick up the front desk when need assistance . Too many PRC tourists to make noises during the night .

The room was spacious and clean. We stayed for 1 night and found the hotel and surrounding areas good. There are restaurants nearby, 7/11, medical shop/clinic and some street food options. The breakfast had a good spread and the aircon was working perfectly too. There is shared iron board in each floor which we did not use. In bathroom, they should put shower curtain otherwise the whole bathroom gets wet .

Service was bad Room dirty Bed sheet dirty with stain Pillow dirty with hair Blanket dirty with blood Floor dirty n sticky, no slippers Toilet small Aircon noisy and not cold Door cannot lock, only can ledge Towel dirty and yellow Power point spoil Tv unclear Tv control battery weak Entire experience was bad, and I cannot accept the fact that it was written as a 4star hotel!!

There is no enough reception stuff, very long queueing, 17 Minutes waiting for check in, and also don't have any extra access card for guest. Only issue 1 access card for (2person). I'm really disappointed hotel service...

The family suite was spacious. But sadly the air conditioner at the bedroom side is not cold at all compared to living room side (separate air cond unit). Kettle, water, coffee and tea in room were decent. Soundproofing is not very good, could hear people on the Isle quite loud luckily the crowd that night were not noisy. Safety features can be improved - windows at high floor do not have security latches to prevent kids from opening, both in rooms and at common lift areas. Staff services could be improved, e.g a little more attentive. Breakfast was just so so.

Clean & a lot parking space...

Check-in was warm as the aircond was faulty but the staff nonetheless managed to divert our attention to other matters to make our check-in somehow a pleasant one. Management should really look into the aircon matter as guest is perspiring when checking.

I wouldn’t recommend the hotel as the quality of furniture (sofa set, dining table and chair) is of poor quality!

It's one of those places where it has a really pretty entrance but the rooms are just really normal. My doors was hard to close and open. Air con is not working. However, the staff are friendly and very nice.

it’s kind of pricey for not a big space room (deluxe)

Great Hotel ! The staffs are very friendly and helpful

Excellent Hotel. Room is clean and quiet. Good for relax :)

nice hotel

Nice hotel close to Singapore checkpoint

Best hotel Feel very comfortable... I will back again

Is not a good location for holiday and traveling,the towel was not clean enough,small bathroom.no swimming pool,renovation of the hotel looks low quality.not worth it for the price.

place is calm and good to stay here

Staff very helpful and friendly

It's ok... Comfortable

Had a good experience.staff are very nice

Room was worth the money and my kids enjoy it so much

Nice and big rooms. Clean ! Value for money but we only used it to sleep.

OK for the price paid.

Clean, good service. Amenities not so good.only restaurant available.location pratically middle of nowhere.

Everything good. satisfied to stay here. My kids like it

Hotel staffs friendly. Hotel condition still quite new but not up to expectations. Out of the way and really far from town. Nothing much in that vicinity but Coffeeshops and 7-11 are just 1 minute walk away

clear... Cuma team housekeeping saja service lambat...lambat Untuk kemaskan bilik saya Walaupun dah bagitau di awal lagi...

It was a good stay and the front counter staff is friendly.

nice room facilities. no swimming pool, should add more choices on breakfast menu.

nice hotel, room big and clean with free breakfast

Air con was loud and yet not cold

The first time I stay , I met the water heater in the room and switched off the cigarette. The Chinese waiter downstairs did not smile.And the room no give the toothbrush & toothpaste

Nice, clean & neat hotel. Room spacious, clean bathroom. Good breakfast & recommended.

NEw hotel good services but if u want to ur iron need to go outside room . Preferably to put iron in room

I checked in very late almost midnight and hoping to get good rest. Unfortunately once I enter the room , I check the amenities and on the air con. The is not toothbrush provided in the room. I think this is the basic amenity the hotel should be provided. I try to call the reception and ask them to send it to my room. My phone in the room is not working. Since I'm so lazy to go down to reception , I have try to call the hotel number using my hand phone but the hotel number cannot get through. I have no choice I went down to reception. Surprisingly the reception is aware the phone is not working and yet they still give the room to the guest. I even told the reception that the hotel line also not working. The reception also aware about this and no apologies from the staff. My air con in the room is very noisy and I can't even sleep well. The next morning I didn't go for my breakfast as I was still tired and need more sleep. But around 10am I can't even have my rest as the noise of drilling and knocking really disturb me sleep. The noise is become even worst until almost 12 noon. I decided to get up and get ready to check out as I can't get my rest with this kind of sound. At about 12.30 suddenly the noise stopped. Upon check out I did complaint to the reception about the sound. They are aware about it and I'm not sure why there is no notice in the room to inform the guest. Very very disappointed and no apologies from the hotel at all. I'm not sure if they are really care .

More vegetarian options for breakfast would be better

Hotel very nice... But bathroom not clean and shower water very slow. Air-con conditioner not so good...... tq

Everything was good. Probably the varieties on the food could be improved as we had less options to select.

Nice easy check in

new hotel around this area

We requested for a room upgrade when we checked in and the process took about 1 hour to resolve. Hotel staff had no clue how to process the request and no manager was available to guide them. The rooms were decent for the amount paid.

Took sometime to check in, room clean. Breakfast provided was below par. Better have your breakfast elsewhere. Overall it was ok.

It’s a great hotel with free parking for guest who are driving.

Great location , worth for money. WiFi need to improve.Overall ok.

I've booked 2 rooms during my stay in Hotel Amansari. However, the rooms given to us were not next to each other. One is in 4th floor and another one is in 9th floor. Even though I didn't request for it specifically, it should be a common sense for the rooms to be next to each other or at least on the same floor. Upon my request, the counter staff has managed to change the room on the 9th floor to be in the 4th floor but not next to each other. The counter staff also assist me to change one of the room from double beds to single queen bed for me and my wife. The towels provided to us were not clean. I've to request for new clean towels. The hotel need to ensure the towels given are clean before putting them in the bathroom. The food for breakfast is ok but not many choices. The hotel should provide more variety of food. The good thing is that staff will replenish the food whenever it is finish.

The reception was not familar with cash collection updating in their system. Made the check out experience less than pleasant.

Located near the 2nd link. Legoland is nearby. Probably a cheaper alternative to stay if you are planning to go legoland. There's a mamak shop and 7 eleven nearby within walking distance. But that's about it. Stayed here for 1 night. Hotel is rather new. Nothing fancy Check in was easy and simple Booked a standard twin room. Room was clean. Bed was comfortable. Would be better if can provide more pillows. Bathroom was tiny but shower was great. No bathtubs tho. Breakfast unfortunately was not that great. Overall a good place to stay if you are just looking for a place to rest for a night. Nothing fancy.

Not that clean or well maintained. The tower rack and soap holder was not secured to the wall, looks like it will drop if applied some force to it. A part of the wall outside the toilet has water stain. The carpet did not feel clean, was able to feel small particles on the carpet.

Front desk staff is a MUST to know how to communicate in English.. You're hotel in which visitors are around the globe.

Room was a smokers room. Requested to move however the whole hotel smelt like smoke.

The room are clean and nice. Good to stay and recomended.

I’m appointed the rating 4star when I reach there with my family the service is not there the room so so only toilet no dustbin toiletries in complete the cleaner not to the hotel standards this is my worse stay pls kindly investigate the hotel before you guys put to website that 4star actually I will rate 2star even the breakfast food dam not nice no standard only a few dish and not worth the food finish they do not TOP up that my bad day...

Booked the family suite for 3d2n. Checking in process was slow plus they couldn't find my reservation initially, much room for improvements. The room was not properly cleansed when we checked in. There were clumps of hairs in the bathroom and some parts of the room. Despite being a family suite, there was only 2 toilets and we have to call housekeeping to request for it. The good thing was that we didnt have to wait long for the additional towels to arrive.

the room was ok, a lot of tv channel and nice food!

The hotel is new. The room is ok but the receptionist need a proper training to give a smile for guest. We are not expect to get a vvip service.. just a little smile..

Its was ok. For the price, its was simple and ok stay.

Checking in was a breeze. But room cleanliness can be improved on. Had to get the room cleaned when we checked in. Hotel staff should pay attention to the number of people checked in (we booked the suite) and should top up things like towels, cups etc. No informaion on the teoephone extensions for easy dial up. I had to go down to the reception to ask for extra towel and cup.

Rooms available but only let people check in at 3pm resulting in large ques Rooms very basic with many items broken Full of coach tourists, result no room to sit at breakfast

Buffet breakfast was good value for money. 7-11 store and mamak restaurant within 2-minute walk.