Sheraton Annaba Hotel

Attentive staff. Perfect room. Amazing food (local food of high quality). Perfect stay. I will come back with family. Highly recommend.

Very professional staff everytime we come here as flight crew once to three times a month, restautant offers diversity of menus big shoutout also to the laundry service very flexible and always delivers on time (special thanks to islam grari, he saved my day)

Leider gab es sehr lange Verzögerungen beim Einchecken. das war sehr ängerlich da ich meine Termine verpasst habe Sonst war alles fein

Hi the security system is really bad too much searching any time you leave to comeback you have to pass by the scanner machine and your bag will be searching by the security, no allowed food or drink be carried from the outside of the hotel, Prices are very expensive actually extortion, No privacy i felt,

Beautiful hotel but really didnt like the location. Staff weren't the most willing to help. Wouldn't probably stay again.

The hotel Staff are extremely friendly, having a blast everyone is always smiling and welcoming and very very helpful. I’ve been having my coffee at the lobby, Mr. Nadir quality of service and friendliness was incredible. I’ve stayed in different Sheraton’s and Marriotts around the world…. Gotta admit the experience so far beats most of them by miles Visiting Algeria for two weeks is certainly not enough. The amount of genuine generosity, welcoming and hospitality… is unbelievable.

I’m currently in my room, wide awake, while a deafening party shakes the walls late into the night. I called reception, desperate for help, but they only told me the party should end “after 12:30 a.m.” — it’s already past midnight and the noise is unbearable. There’s no real solution, and even though the bed is comfortable, it means nothing when you can’t sleep. This hotel clearly prioritizes loud events over the comfort of paying guests. I feel trapped, exhausted, and completely let down. If you actually want to sleep at night, avoid this place at all costs.

Good drop by the Bar of the hotel tonight. Disappointed that the restaurant was not yet open but-pas de probleme . Perfect service, very tasty burger, fine dressing on the Caesar’s salad…. And of course fresh local beer from tap. Good luck, young fellow!

I would like the the bar staff for their professional attitude toward all the clients not only me and my friends And special thanks for oussama for explaining us the cocktail menu like a real barman And special thanks for the hotel management for their experienced staff

One of the best hotels always wanna be there to experience a good journey the staff there is soo professional and respectful i hope I visit them again

I had a wonderful experience at the Sheraton Annaba. The staff were incredibly welcoming and professional, always ready to assist with a smile. My room was spacious, clean, and offered a stunning view of the city and the sea. The hotel's location is perfect—close to key attractions and restaurants. I also really enjoyed the breakfast buffet, which offered a wide variety of delicious options. I highly recommend this hotel to anyone visiting Annaba—whether for business or leisure. I will definitely be coming back!

Had a great stay at the hotel The room was clean and comfortable and everything was well taken care of Big thanks to the staff everyone was friendly, helpful, and always smiling. Made us feel really welcome Would definitely come back and big thanks for the managers for begin polite Mr. Billel reception

😊

Large clean rooms, great breakfast, good location.

I spent a couple of days over there the room was spacious and clean the staff very friendly and helpful the food was fresh and the location is great not far away from the downtown I really recommend the hotel. Hope that everything will keep up good luck

Manque d hygiène dans les chambres moquette salle mais le personnels ett au top tres a ecoute

The hotel itself is fantastic, rooms are spacious, modern and nicely decorated. The ordinary cleanings are done to the highest standards but the extraordinary ones shall be improved. The biggest bummer is that they throw parties pretty much every night and the music is very loud and can be heard from the rooms even at the 12th floor, didn't get a great sleep. Loved the staff and the customer attention, floor managers pass frequently to provide you refill to any amenities needed.

Staycation here while visiting my husband’s family. Check in: arrived at 2:15pm to check in and was told we had to wait until 3:00pm on the dot. A bit weird but we agreed. At 2:55pm, my husband went to the desk to start the process as we were eager to get settled, was told they weren’t ready yet 😵‍💫. Ended up getting into the room around 3:20pm. Room service: at 3:30 I ordered room service. Some items were not available. So we ordered 2 club sandwiches (which came with fries ) plus an extra order of fries for my son. Sandwiches arrived at 4:45, extremely cold and with no fries! The bread was hard as if the sandwiches had been waiting to be delivered. They arrived with a small bowl of fries for my son at 5:30, which were also freezing cold. Dinner at feast: We opted for half board so we had dinner in the hotel buffet. Quality was extremely bad. It didn’t begin until 7:30pm and we arrived at that time but food was cold even though it just began. Not all food was ready and we had to wait a bit for them to finish setting up. Breakfast: excellent! All items cooked fresh and served warm! Pool: small but nice for small children. Atmosphere is good music is good as well. Cafe on site. We returned to our room after a long morning in the sun to find no AC! We called 3 times within a. 4 hour period before deciding to go to the lobby and speak with someone. Was fixed after dinner. For a Sheraton the quality is just not as it should be, however for Annaba, it is a great start.

Initially there was an issue with our bottle of pastis which was against hotel rules after I pointed out that it is not written anywhere on their website this was resolved amicably. The staff were welcoming and very helpful a big shoutout for Rachida who spoke perfect English and coped with my Scottish accent. She is a star and I hope she is appreciated by her employers. Room was perfect with a large comfortable bed and clean crisp cotton sheets. Great walk in shower “Italian Shower”. Aircon worked perfectly and was easily adjusted to my liking.

Bel hôtel mais check-in extrêmement long ! Déçus par le buffet du petit déjeuner ainsi que du dîner (peu de choix le soir) qui ne sont pas à la hauteur d’un hôtel Sheraton. Restaurant italien correct. Nous étions toujours « poursuivis » après les repas pour le paiement (comme si on allait partir sans payer). Un peu de discrétion serait le bienvenu.

Établissement très très propre Personnel très exceptionnel Je recommande vivement cet établissement

Séjour excellent. Personnel attentif et toujours disponible

Hôtel magnifique, accueillant et propre. Le personnel à l’accueil est au petit soin et tellement aimable. La chambre spacieuse, la literie excellente j’ai super bien dormi. C’était d’un calme parfait et la vue splendide. Je suis arrivée dans la nuit et matin au réveil une vue comme celle ci n’a pas de prix. Il y’a tous le nécessaire sèche cheveux, machine nespresso, fer à repasser même un rassoir pour monsieur. Un hôtel de luxe!

J'ai offert un séjour à ma nièce pour son mariage, son mari et ma nièce étaient très heureux!!! Ils m'ont dit le l'hôtel est magnifique et le personnels sont au petit soin !!! Je recommande.

Good

Séjour très agréable et services aux top !!! Je remercie le service de chambre et particulièrement Wahiba !!!! Et tout les membres de la réception qui on su rentre mon séjour agréable. Je recommande !!!

Séjour très agréable, le personnel au top et aux petits soins pour que notre séjour se passe très bien !! J'ai rencontré quelques petits soucis avec la télévision de ma chambre et je remercie fortement Zargo et Youssef du service dépannage pour leur professionnalisme, efficacité et leur réactivité. Je remercie également le service au top du room service.

Bel établissement Service en lien avec les 5 etoiles Un grand merci à Madame ZARHA du service des étages,ainsi qu'à Monsieur ZINE du room service. Equipe attentionnée et efficace. Je recommande cet hotel

Hôtel au top chambre spacieuse et tout confort. Petit déjeuner excellent et varié.

Hôtel luxueux chambre spacieuse et bien équipée restauration excellente . Séjour super agréable.

Meget bra service på alle måter! Takk for ett knallfin ferieopphold!!!

Super hôtel bien placé. Chambre magnifique, personnel au top. Restaurants super beau et très bon. Piscine relaxante et jolie.

Magnifique séjour au Sheraton à Annaba, tout est magnifique l’hôtel, la chambre, la douche, les espaces communs, le personnel est aux petits soins. L’hôtel est superbement beau de l’extérieur comme de l’intérieur. Superbement bien placé.

Very deeply disappointed by this Hotel. The only thing that ties it to the Sheraton chain is the name! Absolute worst case of mismanagement that I have seen in Algeria. I do not know the standards by which they hired the staff, but they are in no way familiar with the basics of hospitality and accommodating the guests. The receptionist Amira is rude, impolite, unprofessional, and inefficient, she did not allow me to check in early, although I had requested it and sent them my arrival time days in advance. She refused to help although she could. Her colleague Sabri on the other hand was very polite and he helped me check in early without any fuss. The staff rang to my room at 2 AM because they forgot to check my card details. Instead of emailing me or leaving me a notice, or calling for details, they chose to deactivate my key, so I went all the way up to my room only to come back again. The buffet was below average, I’ve stayed at 3-star hotels that offered a wider variety. The rooms are not sound proof. On my first night there was an event at the hotel, and I heard loud music very late at night and could not sleep. My advice to any shareholders, change the manager, change the staff, or educate them! My advice to potential guests, you’ll find other better hotels, this is a big fiasco.

Staff very helpful and friendly and clean I would’ve liked to have a dip in the pool but was close for maintenance for the week I was there apart from that breakfast excellent i definitely recommend

To say that it is the best hotel in Africa and Algeria, I would also like to thank the receptionist "Bilal" for the good treatment and the constant smile with customers, especially my friends from outside Algeria.

Nous avons passé une semaine au Sheraton et reviendrons certainement. Tout était parfait.

Super accueil et service

Modern design for a hotel whose air conditioning does not work. The room was hot so we had to open the window (luckily we could). There was no hair dryer in the room nor would any front desk staff bring one to us. I had to ask for an extra pillow multiple times from the front desk. The hotel does not accept major USA credit cards. We only ate breakfast at the hotel and it was as if the staff had no training or experience in serving breakfast. They were clueless in providing simple tea. It was embarrassing for a Marriott Sheraton and in an ultra modern hotel. There were no managers on duty. Would I stay here again? Never. Would I recommend it to others? Never.

Perfect service.

+ Hôtel bien placé, au centre de la ville. Chambre spacieuse et très confortable. Personnel très pro et accueillant. Belle qualité du petit déjeuner. - La chambre n'était pas 100% bien nettoyée. Quelques éléments au sol. Pas de thé, café dispo à l'arrivée. Peut être un oubli. Prix de la nuit élevé. D'un point de vue général, très bon séjour au Sheraton. Je recommande.

The staff treated us like royalty and our room was big and very clean. The bed especially had great linens that felt very clean and crisp. Thanks!

L’hôtel est bien placé au milieu de tout

Un séjour normal rien de extraordinaire

I was shocked with extreme low service and health standards !!! The smoking smell filled everywhere!! Even in restaurant & bed rooms!!! everywhere!! I have been to many Sheraton hotels around the world but the one in Annabah was the worst!!! No care for visitors’ health, I was ill and got even more sick with smoking smell everywhere.

Très bon établissement je le recommande a ceux qui veulent aller passer un bon momen à annaba

Jag tycker dåligt servis

Everything fabulous

Confortable

Great Hotel, nice, clean rooms. Excellent service, quick check in - check out. Really good, excellent restaurant! Elevators are a little bit slowly...

Séjour parfait, suite très confortable et calme, propreté et service impeccables, personnel très accueillant.Vue sur la ville d’Annaba.

Service inacceptable Serveur piscine incompétent Réception incompétente Le nom est Sheraton mais d'Algérie donc niveau a désiré

le service est terriblemtn lent... enregistrement comme check out. impossible d'acceder a la piscine; mm pour simplement y prendre le soleil. il ya ue machine aexpresso; mais les dosettes ne sont aps renouvellées. l'hotel est tres grand ; tres beau masi pas de sauna ou de hammam / la salle de sport est grande mais pas de rameur et bcp de choses en double ou triple.

Votre site nous permet d’avoir un tarif intéressant c’est pour mieux se faire massacrer après 36 000 dirhams de taxe de séjour ils ont même fait payer nos enfants de trois ans quatre ans et six ans et c’est du vol!!! votre site nous permet d’avoir un tarif intéressant c’est pour mieux se faire massacrer après 36 000 dirhams de taxe de séjour Ils ont même fait payer plein pot nos enfants de trois ans quatre ans et six ans et c’est du vol

Très bel accueil , un personnel professionnel à votre écoute

Hôtel accueillant, très beau et luxueux, les prix sont plutôt élevés en ce qui concerne les repas. L’hôtel est bien placé, très sécurisé et calme. La chambre était parfaite !

Hotel is fantastic! New and worlds apart from any other available in Annaba!

Très bien. Merci Amel pour l acceuil au sheraton bar et le the traditionnel

L hôtel et très beau et le service et impeccable le plus beau hôtel annaba je le recommande vivement à toute personne désirant séjourné à annaba

Sheraton Annaba Hotel will be definitely my next stay in Algeria. I liked their high class service and kind hospitality. All hotel's staffs were so friendly and helpful. I'd like to thank all of them and in person I'd like to thank these people for their unusual help and kindness and they are: Nacib, Rachida, karim, zaher, and that person from the Cameroon(I forgot his name) I'd like as well to extend my thanks to the room service staff and in person to chemsou, aamir, layal and shahinaz for their unlimited help and support. I can't deny also to thank all security people in the hotel for being nice and helpful with me and in person I'd like to thank Mr. Abderezak( such a wonderful man ). Special salute to the guys in the two bars in this hotel for their high level service and support. Finally I strongly recommend everyone to put (Sheraton Annaba Hotel) in their favourite trip list whenever they are in this Lovely Country with friendly people(ALGERIA)❤

Personnel toujours très sympathique et a l'ecoute. Très bon hotel.

Fabulous hotel. Very clean. Very attentive, helpful reception staff Great facilities. Definitely recommended

Tres bel hotel acceuil parfait de la part d’asma je conseil cet hôtel à tous les ressortissants suisse

Fantastic hotel, welcoming friendly and professional staff. Excellent facilities and very clean rooms. The hotel is in good location being in the city centre yet tranquil and close to the beach. Very good security system making you feel very safe indeed. The service is great too. I would not stay anywhere else when visiting Annaba. My son and I stayed there 2 nights at the start of Sept 2017. I traveled all around the world on business regularly for over 25 years and I stayed in many hotels. I can confidently say the Sheraton at Annaba was one of my best experiences staying at hotels. Well done to everyone at the Sheraton , Annaba, Algeria.

Our Stay was great, Mehdi at reception looked after us at a very high standard. food was delicious and we will surely come back and recommend to all our friends.

Excellent