Zao Shiki no Hotel

正宗溫泉，一泊兩食好

沒有

設備が綺麗でよかった

特にありません

Very comfy room and great food. Staff are very accommodating and kind. Great outdoor onsen.

They have some construction going on at the moment and that can be annoying if you open the window.

从未吃过这么好吃的牛肉 比在神户吃的还好吃 早餐也很棒 房间很宽敞 视野很好 要是再早半个月还能看到雪

食事は満足、部屋もととのっていた。　若いスタフ多く新鮮に感じた。

雨が振っていたので、外湯までとうかった。

スタッフさんすべてにおいて素晴らしいです

L'hôtel dispose de 2 onsens différents qui sont très agréables. La nourriture était très bonne, que ça soit le kaiseki ou le buffet petit déjeuner. L'atmosphère était très reposante et les installations étaient très complètes.

The design and size of the room, it is very spacious and well layout, Location is very convinient if Zao mountain is your main objective, I would be backed just for the room.

The food is really disappointing. It is not typical Ryokan standard but more like a 3 stars hotel standard in a city. The main advantage is that the breakfast is a buffet which gave you a little more flexibility instead of the standard japanese breakfast which usually just lots of small pickled dishes and one tiny fish with lots of rice. I would skip the meal if not for the convinient of eating in the hotel. We booked a room for 3, with such a big room, I would expect a proper extra bed. Instead it was just a narrow sofa bed.

-

-

Convince

Slow clean up room

Really appreciated for the staff who served the dinner and breakfast. They were very efficient and kept smiling even very busy.

* good onsens * free drinks and ice cream * nice dinner * okay breakfast, finishes at 9.30, so it’s very rushed * good size rooms and can open windows * offered room snacks, but I think because of the construction noise

* construction was happening during our stay, so we could here the hammering and drilling noise while we were there. When we informed the staff, they told them to stop, but it kept happening on other days, which was very very unpleasant. * spot light outside of the window never gets turned off, very annoying * onsen are available to public, which becomes very busy sometimes and it wasn’t pleasant.

Clean n comfortable n quiet because it was off season

Thought it would be more of a rural setting

Настолько хорошо, что хочется вернуться.

Мы были в низкий сезон, возможно в высокий сезон было бы не так впечатляюще из-за большого количества туристов. Ужин полностью съесть не реально, все было вкусно, но в животе уже не оставалось места.

We liked the room very much, it was spacious, clean and comfy. Natural onsen was also amazing. Breakfast was delicious.

The location was not really inside the onsen town where the shops are but not far either.

First time to Zao for ski/board and while not a ski-in/ski-out hotel, the rest of the hotel was truly exceptional - the "way too much food" at dinners, the front desk team, the rental at the hotel, the guest room was big, the thoughtful snacks and drinks in the lobby, and the "to-die-for" view from the onsen.

Perhaps extend the hotel shuttle service to other chair lifts other than just the one to Zao Rope Way Sanrokusen.

Sehr nettes Personal und sehr schönes Zimmer, sowohl die Größe wie auch der Komfort haben beeindruckt. Die Onsen sind ebenfalls sehr schön. Das Highlight war das extrem gute Abendessen

Nearly floor to window ceilings, room was spacious and love the roomy dressing table.

Nothing.

房間很大間，附贈的東西都很棒，服務人員很貼切，晚餐定食很好吃。

Beautiful and newly decorated room Good to provide coin laundry service. Discount lift pass available.. Very nice breakfast.

Early check out time at 10am.

Breakfast was very good. Also pillows was very comfortable for deep sleep.

Light in the toilet zone is swithed off and on only automatically, it cannot be done by swither on the wall.

Good sized rooms. The best Onsen so far in Japan. Great village but it looks like it has been neglected and hit some hard times.

Zao over all, more information in English, it Looks like they are not really prepared or even want international tourists

This place was fantastic. Super close to the lifts (5min walk). Great variety at breakfast- I personally used this to get my daily greens in as it’s so hard to find. The choice of two onsens. Lovely service. A variety of robes to choose from to use also- very fun. Would stay again, for sure!

お部屋の設備も細部まで心遣いが行き届いており、とても快適に過ごせました。 お風呂も気持ちが良く、つい長風呂してしまうほどでした。 お料理も夜・朝ともに美味しく、お腹いっぱい食べられる幸せを感じました。 なによりスタッフの皆さんが笑顔で接客してくださり、居心地が本当に良かったです。 疲れた心と体をしっかり癒すことができ、とても感謝しています。 また来年も早めに予約して、ぜひ宿泊したいと思います。 その時はまたよろしくお願いします。

員工熱心

無

The staff, in particular Harada, were extremely friendly and helpful. We had a great stay.

Breakfast was buffet, pretty good. Variety was good.

Hot water supply from the tap took a long time, and the staff was not able to resolve it. Had to run the shower head for many minutes before the hot water came.

Great large comfortable room, Clean, and modern, AWSOM food

It has big rooms. The location of the hotel is pratical

The was not hot water, only warm water from the shower. When we asked the staff about, they kindly told us they were sorry, that normally people wash themselves in the Onsen. They tried to fix the water's temperature but still it's wasn't hot enough. Unacceptable! The food and the environment in general are not appropriate for Occidental people. Mattress was very hard with only one thin topper and uncomfortable pillows. Also, the room cleaner moved my pillow and some of my stuff from a place to another. As you can see in the picture, not acceptable!

Hotel rooms are excellent, staff are few yet great , onsens - in house and across caroark are excellent . Dinner is excellent.

Later check outs would be good

A true 5-star experience in Japan. What amazed me the most was the attention to detail - from the room equipment to services, it seems that they have thought of everything. An example of such detail: They have 2 baths - and one of them is outside - about 100m from the hotel. Just for this 100m walk, they prepared winter coats and winter boots that you can wear over your regular yukata apparel so that you can reach it comfortably. The rooms are beautiful and have premium equipment. Breakfast was also wonderful. They also have very expensive massage chairs in the hallway that you can use for free, they were amazing. Zao Onsen (the town) is stunning in Winter and not as touristy as Hakone, etc.

Ventilation could be improved in one of the inner baths (1F) - every time the dinner started, the smell of fried oil came into the bath.

溫泉露天

無

Snow

No description of how to use onsen in English

ロビーが広くてゴージャスな雰囲気が良かったです。スタッフの皆さんも親切な対応で感謝申し上げます。

70才の夫婦にとっては食事、対応、部屋共に良かった。 従業員の対応も教育された対応でしたね。

ホテルを跡にする際、見送りに寂しい思いがした。

地點好, 離纜車站很近, 房間大且乾淨, 標準的溫泉旅館, 停車位很多, 早餐也豐盛好吃

附近晚餐選擇不多, 住在藏王溫泉區比較適合買一泊二食方案

ใกล้ ที่เที่ยว ที่จอดรถสะดวกสบาย ห้องกว้าง

เตียง และ หมอนนิ่ม นอนไม่สบาย

早餐很好，員工服務態度也很好，溫泉品質很棒

沒有

온천원탕은 별관이라서 아쉬움

Check in の際のｽﾀｯﾌの態度が酷い。「夕無し（ゆうなし）」と言われても何の事か分からない。「ご夕食は無しのﾌﾟﾗﾝ」と言うべき。 夕食はいくらですか？と聞くと「確定ですか？」との返事。感じが悪すぎる！

Het personeel was enorm vriendelijk, de kamer was schitterend en schoon, en het ontbijt was heerlijk

全てにおいて満点以上のお宿でした。 料理は、一つ一つ手が込んでいて、おしゃれな盛り付けで、それでいてどれも美味しい。食事中、ありがたいくらいの接客、お話も楽しませていただきました。朝食も種類が多く、美味しかったです。 なかでも個人的に、黒ゴマバナナジュース・・好きです。 部屋は広く綺麗で、居心地がよく、チェックアウト時間ギリギリまで、くつろがせていただきました。 本当にスタッフさんのお心遣いと笑顔が素敵なホテルでした。 今回お天気が悪く蔵王のお釜が見えなかったので、 また見にきますので、その時には、蔵王四季のホテルさんにお世話になろうと思ってます。 とてもいい旅になりました。ありがとうございました。

なし

An excellent hotel to stay to appreciate the beauty of the ZAO autumn. The hotel is well located, very close to the ZAO ropeway while keeping a minute drive away from the ZAO small town center. We liked everything of the hotel, the arrangement of the rooms which all have mountain views, the comfortable lounge, the drink corner and the exhibition room which, during my stay, gave me a chance to look at the fantastic work of ITO on the autumn and winter of ZAO. I am really very grateful for this bonus event. We liked our room (508) which was in excellent size, spotless clean with large comfortable beds. We liked the meals, both the Japanese set dinner and the buffet breakfast, all dishes were in high quality and delicious. The onsen was also excellent. It stands alone a minute walk from the main building. We really could soap ourselves in the onsen and enjoyed the tranquility of quiet evening and morning. Finally, the staff who served us were excellent. We were grateful particularly for the service of the gentleman in the reception and the lady in the dining room. They deserved our commendation. Zao shiki no hotel would be our first pick when we visit Zao again.

It could have been better if we could stay longer.

Wonderful Ryokan, amazing dinner and great breakfast. Relaxing Onsen, attentive staff, comfortable rooms, everything was great. ⭐⭐⭐⭐⭐

Nothing.

ชอบห้องนอนและบรรยากาศ

ไม่ชอบเรื่อง โรงแรมไม่มีอาหาร ให้บริการ ต้องจองล่วงหน้า หรือ ต้องออกไปทานข้างนอก

有提供從巴士站接送的服務。離館的溫泉非常棒。溫泉與房間的窗外景色優美。馬桶會自動開關跟沖水。房間非常大。

山形は初めてでしたが、樹氷で有名な時期ではなく、お釜の幻想的？大地の不思議な色彩と風景・そして、少し早かったかもの紅葉を目的に訪れました。良かった点は、かなりいろいろです。①入浴系：日頃、なかなかたどり着けない硫黄泉の楽しめかなり肌を癒せたこと（この季節なら気持ちよい程度の別棟（？）への移動がありますが）。本館には十分な温まり系のアルカリ泉で、温度設定に気遣ってくれていて、熱すぎず・温すぎず（個人の感性です/すいません）長くあったまれます。②食事：アルコールを控えている私ですが、地酒の合いそうな地元の食材に始まり、山形牛を中心にした夕食のコースは秀逸でした。朝食もとても、この地域・このホテルならではのオリジナルがちりばめられていてこれまた、なかなか他では味わえないものが揃っていて、とても美味しかったです。③職員の方のホスピタリティの高さも素敵でした。言葉遣い云々でなく、”この地域へようこそ・・・”という雰囲気が、心から伝わってくるように感じました。④地域性：歩いてすぐに、ロープウエイの駅があり、低山登山のきちんとした準備があれば、お釜の風景までのそれほど負荷のひどくない山歩きを楽しめます。軽装は避けるべきですが、天気に恵まれればとてもお勧めです。 なお、新幹線の山形駅までの行き帰りは、時間に限りはありますが、送迎バスがあり（事前予約必要）助かります。また是非、利用したいです。素敵な時間をありがとうございました。

特にありません。しいて言うなら、もう少し売店の飲み物の選択幅が広いと良いかもしれません。いわゆる食事の後も、飲みたい方は、きっとお部屋でと、なりますので、21時までのフロント前のフリードリンクタイムのワインやビール程度はあってもよいのかもとは思いました。

客室、公共スペース、温泉、どれをとっても清潔で雰囲気が良い

未入住

因訂房網系統缺失，以致原訂六人入住，訂了三間雙人房，僅能入住4人，飯店堅持要再付2人費用約34000日圓才能入住，無法理解飯店手上的訂單也是每間房費相同，卻有二間顯示只能住一人，這間溫泉飯店的費用每房含早晚餐，計46200日元，不便宜，沒有服務熱忱，一行六人包括二位80歲長輩，挨餓討論近3小時，一杯茶水都沒有，最終選擇不入住，回台後致電booking.com也是經過一個小時後，確認是訂房龬系統出問題，以退費及10%補償，但是這家飯店的處理態度對旅客非常不友善，給各位網友參考

Zao Shiki No Hotel truly defined hospitality for us. The room in traditional Japanese style was huge but cozy, very comfortable and had massive windows looking directly into the forest. The onsen facilities were spotlessly clean and the outside onsen was a truly unique experience. Buffet breakfast felt like a feast and we did try dinner one night which was great and highly recommended during low season as options in the village are limited. Overall this was one of our best hotel experiences and the staff made us feel like family. Highly recommended.

A beautiful hotel with lovely rooms and gracious staff.

It was August but the only restaurant open at the hotel was a very expensive one and so I needed to walk into the village which is quite a way distance away. It would have been good if there was at least one other less expensive restaurant option open in such a large hotel.

服務人員態度親切

何処場所も全て大変清潔感が溢れてました。 仕事をされてる方々が皆様笑顔で大変癒されました。

清潔で従業員の対応が良かった 過干渉しないのが良かった

お部屋も綺麗だったし、ウェルカムデザートも良かった。 食事も美味しかったし、スタッフの対応も良かった。

お部屋も綺麗、料理も夕食、朝食全て美味しい、温泉の泉質も最高、接客も皆さん笑顔で最高なホテルでした！！！ ウェルカムデザートが冷蔵庫にあったり、この時期ならばの線香花火も出来て、おかげさまで楽しい旅行になりました。

대욕탕이 괜찮아요. 별관 대욕탕도 분위기가 독특해서 좋았어요. 아침도 괜찮았어요. 근처에 자오산이 있어서 로프웨이 등 관광하기가 좋아요. 겨울에 또 다시 와보고싶네요

별관 노천탕의 온도가 미지근했어요.

たいへんよい

部屋の広さ、調度品の質、清潔感、行き届いたもてなしの心、全てが極上のクオリティーと感じました。 特に夕食は素晴らしいの一言。一つ一つの料理が繊細で上品で手間がかかっていて味わったことのない美味しさに満ちていました。 またスタッフの皆さんの対応も素晴しく、温かく満たされた気持ちで過ごせました!

特にありません。 朝食のいくつかの料理(バイキング)の味付けが少し濃かったかな…程度でしょうか。