Matsuya Bekkan

お風呂がゆっくり入れドライヤー（Dyson）、バスタオル、タオルが常備してあり助かりました。

部屋の証明が薄暗く感じました。

Restaurant and the spa were top notch. Nicest Onsen we've been in a while! Super comfy, big and private. As for restaurant - the food was exceptional and we tried a lot of local specialities!

J’ai passé un excellent séjour dans cet hôtel. L’établissement est idéalement situé, à proximité immédiate des commerces, du tramway ainsi que de la JR Line, ce qui rend les déplacements très simples et agréables. L’hôtel offre un très beau standing avec des infrastructures modernes tout en conservant une véritable identité japonaise. J’ai particulièrement apprécié son ambiance raffinée, calme et traditionnelle, qui apporte beaucoup de charme et d’authenticité au séjour. Un énorme point positif pour l’espace spa et l’Onsen, qui étaient tout simplement exceptionnels. Ce fut un véritable moment de détente après les journées de visite, avec des installations impeccables et une atmosphère très apaisante. Enfin, un grand merci à tout le personnel de l’hôtel, toujours souriant, attentionné et aux petits soins tout au long du séjour. Leur gentillesse et leur sens du service ont largement contribué à rendre cette expérience encore plus agréable.

Première chambre j’entendais fortement le bruit de la machinerie ascenseur mais après en avoir parlé avec le personnel de la réception, on m’a très rapidement attribué à une autre chambre… et la malheureusement c’est le petit frigo qui faisait beaucoup de bruit même au minimum. Cela reste tout de même un détail par rapport à toutes les qualités de cet hôtel.

Public onsen was full function...hot onsen, cold onsen and sauna, hair dryer and hair iron

Great location and facilities

The staff are not Japanese. They do not understand guests’ needs. They changed the places of several items. They also threw away creams that I still intended to use.

スタッフの対応が親切、丁寧でよかったです。

和洋の部屋でしたが、ソファが無く、畳の部分も狭くゆったり感がなかった。 ベッドの高さが低かった（マットだけ)ので使いづらかった。

お部屋、お風呂全てオシャレな内装で素敵な宿でした。

朝食の種類が少ないかな、、、

夕食も頂きましたが満足、朝食は非常に良かったです。 スタッフの方の笑顔の対応が印象に残っています。

アメニティグッズがもう少し充実していれば良かったと思います。

全てが清潔。

女性客のマナー。

Close to the garden and restaurants

Spaces and great Onsen

Tout était parfait, les bains, la chambre, le personnel et le déjeuner.

Juste un peu à l’écart du centre si vous êtes en transport en commun.

The bed was nice and comfortable and it was across the road from a 7/11 which I frequented a bit. The staff were very pleasant. Plenty of free parking

I could hear the lift motor from my room There was only 1 teabag despite me staying 2 nights. The room had a very faint smell of cigarette even though it was on a non smoking floor. Guests are required to drop there key off when ever they went out the hotel, Hot water came out of the cold tap as well in the bathroom sink

The beautiful staff and spa facilities.

Nil

Check in time available. Friendly service.

Payment tool needs to be multiplied. Only accept physical credit card for foreigners.

お風呂とサウナが最高

無し

風呂か広くて洗い場も快適。 サウナ完備でかなり高温^_^

特に無し

Breakfast is good,

very polite and helpful staff

Onsen has a very atmosphere! Room is comfortable but a bit small for three of us though manageable. Staff were patient when i had some issues with the credit card. Breakfast spread was good and the sitting arrangement was good and not noisy! Nice sea food restaurant within walking distance. Ample car park space.

I wish there is a clock in the onsen room, we enjoyed it so much we forgot about our time. I wish there was a spare key as we had different onsen timing!

Very clean and hospitable. Staff were very friendly and helpful.

it is not as close as I had hoped it would to the nearest train station.

地點方便，周遭靜謐，但希望客房能提供桌鏡

スタッフの対応◯ 大浴場も◯

只能說一分錢 一分貨！ 不太好也不太差！ 最方面就係對面有7-11隨時都可以買野食！ 餐廳就中規中矩！

フロアーに直接布団の感覚は海外っぽくていいかな？と思ったのですが、なんか不潔感がありました。 畳だと抵抗なく洋服とか置けるけど、フローリング床にはちょっと抵抗感あり。スリッパも履きたいところ、ソックスを履いてました。

とにかく、スタッフの対応凄く良い！！神対応！ また、泊まりたいです。

下の階から騒音がしてた。

Reasonable price for travelers. Room was clean and had no issues

Clean and tidy , the room is big enough and free parking is good

優しく対応してくれ本当に良かった

ห้องพักแคบกว่ามี่คิด ห้องน้ำเล็กมากๆ แต่การบริการดีมากๆ ค่ะ

我們一家訂了的是四人房和單人房。四人房比我想像中細，四張tatami鋪好之後，房內走動空間粉少，行李也要想辦法打開。 浴場偏細。 四五個人同時內進沖涼浸泡便已飽和了。

Nice environment, facilities and staff. Food so good.

不錯的飯店對面有便利商店 水前寺也在旁邊走路五分鐘就到了

スタッフの方の対応がすごく良かった

Very comfortable and nice hotel..free parking was a plus. Highly recommended. Convenience store just across the street..and plenty of eateries nearby too

Nice location with tranquility ..... restaurant is good too

有免費停車場，員工更會貼心幫你泊車並保存於接待處，房間整潔，亦夠闊落 早餐以日式食品爲主，選擇不算多但味道不俗

Comfortable room with friendly hotel staff.

Het was even navragen of dit toch wel het hotel was. Het gebouw stond in de steigers en op de gevel stonden alleen japanse tekens. Maar binnen bleken we aan het juiste adres. Het kamertje was echt piepklein, bed op de grond, zitmogelijkheden ook op de grond. Badkamer ook klein, maar alles aanwezig. Personeel uiterst behulpzaam en vriendelik. In het restaurant hebben we 's-avonds lekker gegeten, ook het ontbijt was prima.

Managers are kind. Room is a little small, but i think it is reasonable. there is public bathroom. if you experience Asian bathroom culture, you'd better stay here. It is located near Suizenji, Japanese garden, where is far from Kumamoto airport.

Hotel room is small but it’s clean . There’s a 7-11 opposite, other than that there’s no other place to shop

We generally do not like tatami style hotels- its all that having to get on and off the floor and not easily sitting upright with legs crossed or stretched out. But we read good reviews, cost reasonable, so decided to try it for 3 nights. We enjoyed/liked the hotel, despite still having to get up and down from the floor. PROS - modern ensuite ---separate WC room with own small basin ---separate vanity basin area with shelving, hairdryer, toiletries, etc. ---separate Japanese style bath area with short soaking tub; was nice to use the wooden bucket to pour hot water over your shoulders at shower area - very clean and well maintained - the bedding was not a thin matt but a rather thick futon type, quite comfortable - relatively large room- three of us and still had space to move around when the bedding was placed with luggage also on floor - breakfast was good buffet spread at very reasonable cost - free hotel parking in front and back- must leave car keys with front desk which is very common in Japan - nice common onsen (shared) within hotel which was usually empty - very good service from staff- took time and effort to find attractions and other things for us - operable windows for outside air, good also in colder weather to keep some items/food cold by leaving on ledge near open window - has lifts! CONS - yeap, getting up and down from/to floor - no wall hooks in ensuite to hang things- this seems very common even in the western style hotels in Japan - very small "wardrobe" area- mainly just 2 pockets/niches in the wall with very short hanging rods and a few hangers - one can easily miss the hotel when driving- no signage in English at entry All in all recommended especially if you are partial to modern tatami style hotels.

i liked this hotel as it was clean, and offered good value for money. There's a very good sushi place just a stone's throw away from the hotel. i booked a japanese rooms so you sleep on futons laid out on the wooden floors.

The Good: The beautiful dark wood and modern interior, cleanliness, onsen facilities and the Toraya seafood restaurant nearby, 300 metres from hotel. We had the best seafood there! Uni don with a lot a lot of very fresh uni and tuna sashimi don for only 3000 and 2500 yen!! The free toiletries are of good brand and refined. Very good service but front staff speak limited English. The Not So Good: Rooms are small and we couldn't put two luggages comfortably. Free green tea and no coffee. Wifi was good on level 5 but slow on level 6. Twenty minutes walk from Suizenji station (the nearest station) in the rain with luggage was no joke. Better take taxi - cost 660 yen only. To access the tram to go to castle and Shimotori, it's not that bad which it's about 12 minutes walk. We took half board the first day - dinner and breakfast were delicious but not wow. Suizenji park is a stone's throw away and definitely worth visiting on a good day. We left our luggage there and stayed in Takachiho for one night and returned here the second night. All in all, it was a very comfortable stay and value for money. Better if you drive or don't mind taking taxi.

This hotel is small but also cozy and modern. It's very affordable at about $150 per night for two with dinner and breakfast included. The onsen is very small and is indoors only, however it is seldom crowded. Overall it's a great place to stay with polite and helpful staff when in Kumamoto.

I stayed with them years ago before refurbishment. After the big earthquake I needed to go and stay in Kumamoto, I chose this place. The staff who I encounter, reception and catering, both were very professional and they were friendly at the same time. The room was designed for some purposes but I did not find it comfortable. Very disappointed with the bath. They should prepare instructions to Chinese visitors of how to take bath. I had to leave because they were so loud and wearing bath towels in the bath tub so felt very uncomfortable.

Super service with immaculately clean and well equipped rooms makes Matsuya Bekkan the best ryokan I have stayed at in Japan. The staff will try their best to help you, ice pack when your aunt falls down prints out your last minute business documentation at 7:00am I the morning. And always with a smile.

It had its best days during the bubble period. Their public area and rooms are all tired. Very expensive for what I got. Never again until they refurbish the whole building.